I was sold an extended warranty without being notified about it. I called the number in regards to the extended warranty and asked if the warranty was optional or mandatory. I was notified it was optional. I was upset to hear that I was sold something that was not ever even verbally “offered” to me. When I asked for an explanation I was simply told that corporate makes them do this and it is automatically put on unless they remove it. (Even if that is the case how can I get it removed if I was NOT informed about it). I was refunded the money. However, I believe the business practices exemplified by the store has been awful. Even if “corporate” made them do this I’d rather have a sincere apology and something to make up for the error than an attempt to pass the blame. I was NEVER contacted by the regional manager (other than once during class, I am a special education teacher). I asked for a call back after 3:15 and never received one. I am very disappointed and will be seeking other avenues of redress.
Pep Boys Auto Service & Tire Reviews
I was sold an extended warranty without being notified about it. I called the number in regards to the extended warranty and asked if the warranty was optional or mandatory. I was notified it was optional. I was upset to hear that I was sold something that was not ever even verbally “offered” to me. When I asked for an explanation I was simply told that corporate makes them do this and it is automatically put on unless they remove it. (Even if that is the case how can I get it removed if I was NOT informed about it). I was refunded the money. However, I believe the business practices exemplified by the store has been awful. Even if “corporate” made them do this I’d rather have a sincere apology and something to make up for the error than an attempt to pass the blame. I was NEVER contacted by the regional manager (other than once during class, I am a special education teacher). I asked for a call back after 3:15 and never received one. I am very disappointed and will be seeking other avenues of redress.