Pearle Vision Hollywood Oakwood Plaza and Aventura Reviews
Oct 6, 2014
August 2nd I went into Pearle Vision and spoke with the representative Nancy and showed her a brand new frame that I had purchased somewhere else and the type of lenses I was wearing in my current glasses. I asked her if they could make this type of lenses and put it in my new frame, and she stated yes and we proceeded with talking about the type of lenses I wear. I wanted progressive transition with an anti-reflective lenses and she stated no problem that they are better than the other companies.August 9thI picked up the glasses and notice that the lenses were very thin compared to my current lenses. The following day I was driving and realize at night there was a lot of glare and the I could not use them at night while driving.August 11th I called the stored and informed them of the situation and they said they would call me back.
On August 13thI received a call from Pearle Vison telling me that I would have to bring the glasses down when a manager was present.August 14th I returned to Pearle Vision and spoke with Carmala the manager about the glasses and he took a look at the glasses and told me there was no Anti-reflective material on the glasses.August 20th I got a call stated that the glasses were ready and picked them up.August 25th I went down to Pearle Vision and spoke with the manager and told him that there was still a lot of glare and that it really bothers my eyes. He looked at the glasses I was wearing and have been wearing for years and stated that it was probably because I was used to wearing plastic lenses. He stated that the lenses he put in the frame are much better than the plastic and didnt advise wearing a plastic lenses with this type of frame. I told him I didnt care and when I decided to purchase lenses from him I told them I wanted the same type of lenses. Carmela the manager took my lenses and frame and said that he would put the same type of lenses in that I request in the beginning which would be the plastic material.
September 8th I got a phone call from Alaness telling me that they wanted me to come down to Pearle Vision and see the kind of glasses I am wearing so they can duplicate the lenses. I had told her that Carmela just did that last week. She stated that Carmela is no longer with the company and she wants to make the glasses right. Once I got down to Pearls Vision she informed me that they dont put plastic lenses in my type of frame and that there lenses if much better and made of a bullet proof material. I told her if they had informed me that in the beginning I would have never done business with them and would have walk out. After showing her 2 pairs of glasses that I have been wearing with the same type of frame she stated that she would have them made for me. She kept the frames and lenses.
Sept 12thI received a call from Alaness and she asked me to bring down my frame and that the lenses were in. I asked her is this was a joke and that she has my frames. She had no idea where my frames were. I went down there and asked her if she lost them and she was clueless Sept 13th I got a call from Alaness stating that she found the lenses in a bin and apologizing for all the confusion and that it was because of the last manager. She stated that they want me to go to the Aventura location to get my glasses. I told her I bought my glasses at Oakwood and paid for the glasses at Oakwood there for I am not going down there.Sept 17thI received a call from the representative that sold me the glasses and she kept apologizing over and over again. She informed me that I would have to call Aventura and speak to the manager Alex.
Sept 19th. I spoke with Alex and he informed me that he would not give me my money back or the frames and that I could come down to Aventura Pearle vision and he will make sure the glasses are right. I informed him that I cant and that I did business with the Oakwood plaza pearl vision and should not have to go down to the location. I asked him for the frames back and my money he stated no. He will not give me my frames or my money back.
Pearle Vision Hollywood Oakwood Plaza and Aventura Reviews
August 2nd I went into Pearle Vision and spoke with the representative Nancy and showed her a brand new frame that I had purchased somewhere else and the type of lenses I was wearing in my current glasses. I asked her if they could make this type of lenses and put it in my new frame, and she stated yes and we proceeded with talking about the type of lenses I wear. I wanted progressive transition with an anti-reflective lenses and she stated no problem that they are better than the other companies.August 9thI picked up the glasses and notice that the lenses were very thin compared to my current lenses. The following day I was driving and realize at night there was a lot of glare and the I could not use them at night while driving.August 11th I called the stored and informed them of the situation and they said they would call me back.
On August 13thI received a call from Pearle Vison telling me that I would have to bring the glasses down when a manager was present.August 14th I returned to Pearle Vision and spoke with Carmala the manager about the glasses and he took a look at the glasses and told me there was no Anti-reflective material on the glasses.August 20th I got a call stated that the glasses were ready and picked them up.August 25th I went down to Pearle Vision and spoke with the manager and told him that there was still a lot of glare and that it really bothers my eyes. He looked at the glasses I was wearing and have been wearing for years and stated that it was probably because I was used to wearing plastic lenses. He stated that the lenses he put in the frame are much better than the plastic and didnt advise wearing a plastic lenses with this type of frame. I told him I didnt care and when I decided to purchase lenses from him I told them I wanted the same type of lenses. Carmela the manager took my lenses and frame and said that he would put the same type of lenses in that I request in the beginning which would be the plastic material.
September 8th I got a phone call from Alaness telling me that they wanted me to come down to Pearle Vision and see the kind of glasses I am wearing so they can duplicate the lenses. I had told her that Carmela just did that last week. She stated that Carmela is no longer with the company and she wants to make the glasses right. Once I got down to Pearls Vision she informed me that they dont put plastic lenses in my type of frame and that there lenses if much better and made of a bullet proof material. I told her if they had informed me that in the beginning I would have never done business with them and would have walk out. After showing her 2 pairs of glasses that I have been wearing with the same type of frame she stated that she would have them made for me. She kept the frames and lenses.
Sept 12thI received a call from Alaness and she asked me to bring down my frame and that the lenses were in. I asked her is this was a joke and that she has my frames. She had no idea where my frames were. I went down there and asked her if she lost them and she was clueless Sept 13th I got a call from Alaness stating that she found the lenses in a bin and apologizing for all the confusion and that it was because of the last manager. She stated that they want me to go to the Aventura location to get my glasses. I told her I bought my glasses at Oakwood and paid for the glasses at Oakwood there for I am not going down there.Sept 17thI received a call from the representative that sold me the glasses and she kept apologizing over and over again. She informed me that I would have to call Aventura and speak to the manager Alex.
Sept 19th. I spoke with Alex and he informed me that he would not give me my money back or the frames and that I could come down to Aventura Pearle vision and he will make sure the glasses are right. I informed him that I cant and that I did business with the Oakwood plaza pearl vision and should not have to go down to the location. I asked him for the frames back and my money he stated no. He will not give me my frames or my money back.