Earlier today, my father (84 yrs old) was trying to reinstall Adobe Photoshop Extended on his computer, that he just received from being fixed via HP (after giving some company remote access and having his hard drive wiped out). Clicking around Adobe, he says he came across Tech Support. Under the impression that this was Adobe's tech support, he called them, and they confirmed that they were, in fact, Adobe. They told him that his newly reformatted computer had "bugs" and requested remote access. They then had control over his computer for many hours. I came to him, and saw him on the phone trying to explain something about the person who had access to his computer. He then told me they had put him in for a 5 year plan, which he would be charged for. As I looked at his monitor, I saw two versions of Adobe Photoshop C6, and a Adobe Light Room installed. I do not know what else they may have installed remotely onto my father's computer.
This did not sound right to me. I then blocked remote access, which I could not do by "x"ing out. I had to disconnect through the task manager. I took the phone from my father, and asked what company I was speaking to, and the person on the phone told me they were Microsoft. They also told me that whoever had remote access was a hacker. The "hacker" had opened up a notepad document, requesting that I call a number. On the phone, I demanded their phone number so that I could verify that they were in fact from Microsoft. He gave me the same number that the "hacker" was asking me to call on the notepad document. My father was upset because he assumed they were Adobe. After hanging up from "Microsoft", I called the number and asked what company this was, I was then told they were PC Experts 247.
At this time, I hung up, and the company called continuously for at least an hour, of which I did not answer. I was at that time, trying to get in touch with Adobe myself, to find out if this company was in fact your Tech Support. At one point, I did answer one of their calls, and got into a "disagreement" stating that they were giving conflicting stories about being Microsoft and Adobe, and that I was fully aware of companies scamming innocent people by having remote access.
The representative tried to berate me because they "fixed" his computer and I should be happy. They had not charged him for installing anything, but they would do so, and how I was being disrespectful to them by blaming them for taking advantage of people. I hung up from them, instructed my father to call his bank, cancel his card, tell the bank what had happened and to stop any payment to this company. While he was on the phone with the bank, I was on hold for Adobe, and got you to answer my call, letting me know that PC Experts 247 is NOT your tech support company.
***Added***
The bank was already aware of this company and their practices.
When I checked my father's email, this company had sent him two emails as follows:
1. To view your invoice from MLL-PCEXPERTS for $300.99, or to download a PDF copy for your records, click the link below:
PC Expert 247 Reviews
Copied from the email that I sent to Adobe:
Earlier today, my father (84 yrs old) was trying to reinstall Adobe Photoshop Extended on his computer, that he just received from being fixed via HP (after giving some company remote access and having his hard drive wiped out). Clicking around Adobe, he says he came across Tech Support. Under the impression that this was Adobe's tech support, he called them, and they confirmed that they were, in fact, Adobe. They told him that his newly reformatted computer had "bugs" and requested remote access. They then had control over his computer for many hours. I came to him, and saw him on the phone trying to explain something about the person who had access to his computer. He then told me they had put him in for a 5 year plan, which he would be charged for. As I looked at his monitor, I saw two versions of Adobe Photoshop C6, and a Adobe Light Room installed. I do not know what else they may have installed remotely onto my father's computer.
This did not sound right to me. I then blocked remote access, which I could not do by "x"ing out. I had to disconnect through the task manager. I took the phone from my father, and asked what company I was speaking to, and the person on the phone told me they were Microsoft. They also told me that whoever had remote access was a hacker. The "hacker" had opened up a notepad document, requesting that I call a number. On the phone, I demanded their phone number so that I could verify that they were in fact from Microsoft. He gave me the same number that the "hacker" was asking me to call on the notepad document. My father was upset because he assumed they were Adobe. After hanging up from "Microsoft", I called the number and asked what company this was, I was then told they were PC Experts 247.
At this time, I hung up, and the company called continuously for at least an hour, of which I did not answer. I was at that time, trying to get in touch with Adobe myself, to find out if this company was in fact your Tech Support. At one point, I did answer one of their calls, and got into a "disagreement" stating that they were giving conflicting stories about being Microsoft and Adobe, and that I was fully aware of companies scamming innocent people by having remote access.
The representative tried to berate me because they "fixed" his computer and I should be happy. They had not charged him for installing anything, but they would do so, and how I was being disrespectful to them by blaming them for taking advantage of people. I hung up from them, instructed my father to call his bank, cancel his card, tell the bank what had happened and to stop any payment to this company. While he was on the phone with the bank, I was on hold for Adobe, and got you to answer my call, letting me know that PC Experts 247 is NOT your tech support company.
***Added***
The bank was already aware of this company and their practices.
When I checked my father's email, this company had sent him two emails as follows:
1. To view your invoice from MLL-PCEXPERTS for $300.99, or to download a PDF copy for your records, click the link below:
*link removed*
Best regards,
MLL-PCEXPERTS ([email protected])
Email (Billing) : [email protected]
Phone : 1-855-602-7992 (Toll Free)
2. To view your invoice from MLL-PCEXPERTS for $239.99, or to download a PDF copy for your records, click the link below:
**link removed**
Best regards,
MLL-PCEXPERTS ([email protected])
Email (Billing) : [email protected]
Phone : 1-855-602-7992 (Toll Free)