I have a chare on my bank statement,from PayPal on 7/17/2015.I do not have a Paypal account-nor have I purchased anything on line.I cannot reach anyone at PayPal.I tried making an account on line to go to "disputes"-but have run into stone walls.It will not even let me sign up for an account,so I can get to resolution services.
Debbie Natiss, has scammed me!!! Purchased 12 items thru paypal and made a not as described case which paypal asked for the product to be sent back to me (seller) I received the package In a 4" envelope with only 3 out of the 12 items back but because the tracking states delivered bsck to me paypal awarded her a full refund. Those 3 items are damaged to top it off and stench of cigarette smoke! I reached out to her and she denies it! No way those 12 items would even fit in that small envelope. I ended up googling her name she's from Venice, Florida and has sued Disney for "slipping" and having to get 120,000 thousand Dollars in surgery!! Such a scam artist!!!! She deliberately purchase my items which are handmade and stole my items and money!! Also goes by the name Valerie Guidice
I purchased a $500 paypal mycash card. I scratched the pin off at the same time I went to load the card. When I loaded te card I got a message that it had already been claimed. I have purhased these before and it was not tampered with. So I filled for an investiation and was told there is nothing that can be done but a police report. What I want to know is how I am out $500 for a card that the pin was never sratched off? So either I am lying about it being scratched off or somehow there is a security issue with Paypal- Incomm. Just know this if you go to purhase a paypal/mycash card. There may not be any money on it when you go to redeem it. You will be left in the cold to deal with your local PD. They won't tell you anything. I cant believe that I just lost this much money with a company that I though I could trust.
I am a bitcoin trader. A person named Dorothy Nelson traded with me on mycelium app. He bought bitcoins worth $100 and sent payment via PayPal. PayPal as a security measure (which is normal) put an investigation on the transaction and placed a hold on the money and refunded the amount to him. Now when I am contacting him he is not responding and he also cancelled my invoice . He just stolen my $100. It is my hard earned money and I am not a rich to afford it.
I received horrible customer service from Paypal for the last 3 months. Never getting a matter resolved. Finally that cancelled my acct without resolv
I am a travel agent event coordinator. I book and host trips via chartered bus or flights. I currently have had my account put on limitations after a trip that ended in March, had some claims from customers that was ruled in my favor. Then the customers fraudulently went to their credit card companies and claim this product was not as promoted. Which was a trip to Savannah. They were refunded a full fee for a trip they went on. Because Paypal has no safeguards for businesses that provides services. So, now that one person in this group got their money back, they told their friends and the fraudulently lied about their experiences 2 months later and paypal paid them from my money.
Tried speaking with supervisors/manager's and was never given resolutions. was told to provide proof of my business and once did, they put my account on limitations. I had people from another event depositing money already, and did not want to disrupt that process, also, giving my customer a cause for concern. So now, because they can not resolve my problem by allowing me to use the money I've collected to pay for the resort I have reserved, they cancel my account and tell me i have to refund the money to my clients. Who up until this time were making their final payments. so If i ask them at this late date to refund and reapply their payments, they can cancel their trip all together. This puts my business in major jeopardy. When all they had to do was allow me to complete the reservation under their terms and once it was done, I wouldn't use their services again. But, they want me to destroy my credibility with my clients
PayPal advertises they give you 180 days to return merchandise.
If you buy something from Ebay and think that if it comes broken, do not expect Pay Pal to back you. I orderd a capuccino maker for my husband's birthday. I ordered it a month in advance so it sat in my closet in the box it was shipped in for a month. It rattled around in the box quite a bit. After opening it, it was not secured in the box at all. So I imagine during the shipping, it had been banged and jared quite a bit and it was probably broken that way. I didn't think much about it at the time. I only make capuccino on the weekends and we were out of town the first 2 weekends after we opened it. (that is 6 weeks) When we finally used it the following weekend, it had no pressure to push the water thru the coffee grounds. It made a loud noise that changed tones and vibrations as it continued to be on. I turned it off and tried to check it out to see if there was any reason that it made that noise and the water wouldn't come out. The hoses seemed to be pushed way up inside the machine so I pulled them gently to see if they would come out. They did a little and then it worked - A LITTLE.
It would push the water thru but barely. It took about 30 minutes to get one little shot glass full of espresso. I tried to look on ebay's website to see what I needed to do and all I could find was to contact the seller and get them to fix the problem first before they became involved. So I did and the seller NEVER wrote me back. Totally ignored me. I let it pass a few weeks not knowing what else to do. I thought that I was just scewed. I figured that I had just taken $120 and set fire to it. I was depressed and cried. Here I give my husband a broken b'day present and then can't do a thing about it. Finally a neighbor that worked at Pay Pal or Ebay in San Jose told me to contact PayPal - said that there was a number. She even got the number for me. By this time, 2 months had passed. We had been running to McDonalds and Starbucks for our weekend coffee beause we didn't want to wait 30 minutes to get 1 little shot glass full of coffee and besides the machine was really loud. It sounded like it was going to blow up.
So I wrote the seller one more time - still with no response. So I took the number my friend gave me and called PayPal. When I talked to the woman on the phone, she told me that I had 180 days to file a "broken" report. So she took my info and she even agreed that wasn't right.
I get a letter from PayPal saying that it was being evaluated. And a second letter saying that the seller responded. Funny she could respond to them but ignored me. She probably thought that if she ignored me that I would go away and I almost did until someone told me to call PayPal.
Finally I get a letter from Pay Pal that they did not rule in my favor that I had to call them within a reasonable amount of time. PAYPAL IS THE ONE THAT HAS THE 180 DAY RULE! I called in a little over 2 months (that is about 70 days) and most of that time was because I bought it early. I didn't want to wait till the last minute to try to buy his present. I NEVER wait till the last minute to do anything unless of course in this case I did all that I knew how to do in the beginning but the seller ignored me and I procrastinated beause I thought I was screwed... just lost $120 so I was depressed also.
Why does Pay Pal have the 180 days if they don't mean it? If I had bought this from Wal Mart or Target or even Williams and Sonoma, I would have been able to return it. Don't shop on line for expensive items ever again. I won't.!!!!
My advice is NEVER NEVER NEVER NEVER NEVER go through PayPal. And I guess by this judgement, PayPal is trying to tell me to wait till the last minute to order anything otherwise you won't have time to get help if it doesn't work. And ignore their 180 day policy because if you don't tell them within a few days then they say that you didn't tell them in a reasonable amount of time.
PAYPAL ABSOLUTELY DOES NOT STAND BEHIND THE CONSUMER !!
So if you want to spend alot of money do not go thru them. If the seller does not package the item correctly and it is broken or they send you an item that doesn't work in the first place, you are screwed, beause pay pal will not stand behind you.
And if you do shop on ebay do not buy anything from Francisca Castillo with an email of [email protected] It may not have been damaged in the shipping process. She may have intentionally sent me a damaged item and she may have known that for all I know. After all she ignored 2 letters from me. This seller is all a fraud and a scam and you will not have PayPal to have your back. They will judge in the sellers favor everytime.
I hope that they do this enough and go out of business if this is the way they conduct their business.
I am writing to report the unsatisfactory behavioral conduct on the part of a supervisor at the customer service call center. The supervisor's name is M---- and her badge number is ####. My complaint is meant not only to describe the inability of M---- and that of her subordinate (M*** ####) to help me resolve my simple request to verify my husband's online PayPal account, but also M----'s complete lack of professionalism when it became clear that she was unable to help me. Her immediate demeanor once she took over the call from M*** was annoyed, disturbed, and made me feel as though I was putting her out by having called.
Both M*** and M---- embarrassed me by asking some deeply personal information that was, frankly, none of their business, but I felt I had to explain myself in order to move the conversation forward.
The issue started because my husband, R, could not "accept" a payment from a client because his account couldn't be verified. After talking to M---- and M***, it became apparent that the reason for this is because he does not have an outside bank account to link to his PayPal account. When M---- and M*** pressed me for information as to why we don't have a bank account, I became very embarrassed: we don't have a bank account because we have no proof of residence, nor do we have any money to use to open an account anywhere (because our money is being held unclaimed in PayPal). Essentially, we are homeless, and this is information that I did not wish to disclose to complete strangers.
M---- spent most of the call prying into our personal lives instead of helping us at all, or offering any useful suggestions for our situation. M---- continued to belittle me over the phone and add her own personal opinions about what we "should and shouldn't do" with our money, instead of remaining a professional, impartial third party. Many times, throughout our conversation she continuously interrupted and spoke over me. Neither she nor M*** offered any solutions to our problem and our call ended in a standoff of silence between M---- and me.
Moreover, R had called the same customer service line on two separate occasions and talked to two other people (whose names I do not have), and they provided him with 100% false information. They promised him that they would solve the problem by issuing a "ticket" and having a supervisor take a look at it and then release the funds within 48 hours. The same day he spoke to someone, R saw a blue sub-window at the "get verified" screen which said "this account will be confirmed in 2-3 business days." That notification has since disappeared. My supposition is that they just wanted to get him off the phone. Neither person made any mention of your pre-requisite to have an outside bank account.
I still do not understand your policy regarding why a separate bank account is necessary when we have the paypal.com/prepaid account--complete with a routing number and account number. Why does this not work? That is how we've been doing our business for the past several months.
In conclusion, if this is the standard of behavior expected from your employees, I am sorry to say that we will not be able to continue conducting business with you. While we don't have many options available to us, at this point any other method of payment would be superior to the Paypal method.
I tried to use pay pal to pay my water bill . I tried to go to Philadelphia water dept. Website but it went to PayPal. I was charged two different amounts and my water bill was never paid. The money was taken out of my account but the bill was never paid .
I sold an iPhone via ebay and the buyers requested their money back claiming they never received it. I provided a tracking number showing it was delivered, case closed right... no, Paypal still ruled in their favor and took the money out of my paypal account. immediately after, the buyer turned the phone on in their name. I provided that infromation to paypal, and have contacted them every day since... it has been almost 2 weeks and PayPal has not returned one message to me and continues to ignore, still not acting even though I have provided more than enough evidence to support my case. I had the phone blocked through at&t so it cannot be used and the users account has been suspended for using stolen hardware, I have even filed a police report in the county sherriff's office where the buyer lives, enough evidence for them, but not for PayPal, who to this day will not even return an email. Im out my phone and my money, PayPal took it from my account and it seems since they are a large company they are untouchable, I dont know what to do, but I am very upset and feel very violated.
BEWARE: If you buy a product using PayPal and the seller sends you something else - whether by mistake or intentionally - and the seller will not respond or remedy the situation, don't expect PayPal's dispute process to help you unless, maybe, you paid with a credit card.
Purchased a set of books using PayPal; the seller sent the wrong books. Seller refused to respond. PayPal approved the claim, but required that I pay to have the items returned in an accountable mail/delivery service - needed a tracking number. Certainly, if the seller is so disreputable that one needs resort to a dispute to get their attention tracking is certainly critical. Otherwise, it will more than likely deny receipt. The cost of shipping the item was, at best, more than 50% of the price of the item - alternative services from other carriers would have cost more than I paid for the books - yet there would be no reimbursement. So, the customer pays $100 for merchandise; the seller sends something else, yet the buyer is required to pay $50 to have it returned in order to get a refund. The seller gets its books back and the buyer pays $50 for absolutely nothing, except the loss of time and aggrevation attempting to get a reasonable resolution, finding none - thanks to PayPal's policies.
Buyers generally don't need to use a dispute or claims process if the seller is reputable, though I am sure that it does happen. But, in that case, the buyer probably won't prevail.I did, so to speak, but PayPal, by its resolution is advantageous to the dishonest seller.
I asked the representative in PayPal's dispute resolution department: So, I order a CD and the seller sends me a box of bricks, but won't respond or fix the problem. You have to rely on PayPal to 'do the right thing'. Instead, they help the disreputable seller. The CD cost $15, but the cost of shipping back a box of bricks will cost $20. So, one would have to pay $20 to get back $15 - exactly why the seller doesn't respond. [Sellers often get deeply discounted shipping rates compared to the general public so they ultimately get a portion of the proceeds for unwanted items that it knows it isn't going to see come back through the door.] What an invitation for fraud, with PayPal's complicity. Thank, Pal!
Closing PayPal account. There are too many options at this point to support its business by doing more business through it.
I've used Pay Pal and EBAY for years. Never had a problem until now. I am an occasional EBAY buyer and seller 557 transactions over 15 years. It's spring and house cleaning time. On the EBAY Homepage they suggerst clean your home, get rid of the unwantede and make some money. So I began. In my kitchen I had two Foodsavers New still in the box. Never used. Gifts people had given me. I'm single, don't buy a lot of food and have no need for the machines. Listed them on EBAY. Both sold. One buyer in Texas left me positive feedback stating "Brand New Item received fast and works perfect." She paid using Pay Pal.
NOW months later Pay Pal advised me she had filed a claim and took the money back. The lady stated she used the machine, it worked perfect, put it in her cabinet and later went to use it and it would not work. She filed a claim with Pay Pal stating "Item Not As Described." I don't know what she did to the machine but she did state she received it and it worked fine. With that said, Pay Pal has determined the item for whatever reason (they won't tell you) was Not As Described. Giving money back to Buyer. EBAY has a user forum it's called the EBAY COMMUNITY FORUM. I have read many comments there where other sellers are running into the same problem.
EBAY recently started what they call MONEY BACK GUARANTEE if you're not happy get your money back including shipping. As one forum member comment statedt "EBAY is streamlining buyer fraud, dishonesty and outright theft. If someone buys something on EBAY all they have to do is "Not As Described" automatically gives the seller a "defect" in EBAY and Pay Pay gives money back. And although they state they investigate essentially they automatically side with the buyer and give buyer their money back. Seller has no say. You can appeal but nothing will change. Another EBAY Community User asked the Community if anyone had ever heard of a "Not as described case being won by a seller" no one had.
If the item should somehow get returned to you it probably won't be the same condition and in many cases not the same item. If the buyer gives EBAY/Pal Pal a tracking number stating she returned the item thats the END. Regardless as to whether or not you get what you shipped, and regardless of what's inside the box. One EBAY Community Member said he got an "empty box." Can't contest, appeal, nothing. The problem is getting worse daily. If you go to Google and type in "How to get it free on EBAY" there are articles telling people how to do exactly what has happened to me and many other EBAY sellers. One person has a U-Tube video showing people how to do it. Get it free on EBAY and Amazon.
I have used Paypal for over 12 years. I have never defaulted on any payment using paypal.
Most recently i had noticed that if I was expecting a refund to my back account via paypal i was not seeing the refund posted to my bank account. After noticing over 6 refunds not being posted i contacted paypal. I was speaking with Mary in customer service. She repeated herself at least 5 times with the same explanation word for word. I was asking about specific refunds and she would not look in to any of them except one and she explained it literally word for word several times as if I was unable to comprehend. I was so frustrated due to the fact i am not an idiot and i was unable to get her to stop responding like a robot but to answer an actual question. She kept interupting me and speaking so low i could not hear her.
I asked for an accounting of all monies refunded to me and details as to how Paypal determined where to use my money from my bank account. I requested an accounting of it, she decided to transfer me to her "supervisor" after making detailed notes of her own for him. A gentleman after quite a long wait got on the line. He spoke even lower than Mary I didn't know he was on the line. He was trying to misdirect my concerns by showing me features of the paypal website and insinuating if there are errors it's on me as the user as I have complete control over my money. I kept trying to ask specific, and direct questions and he agaiin could not hear me and would not answer. I asked a second time for a report accounting for my refunds and how the money was used to pay for other things. While I was speaking he placed me on hold where I got a message for the 3rd time saying they are extemely busy and I could go online for answers. I finally gave up as my battery on my home phone was running low from being on the phone with Paypal customer service for so long.
I am a fairly tech savvy person, I was in the tech industry for 18 years. I am unable to work now due to disability (back surgeries). I felt as if I was so disrespected by these two people at Paypal and this was not the first time but the 5th or 6th in the 12 years I have dealt with them. I do not give them or any other company authority to use my money how they see fit. For expample I had a company charging me for a service. I canceled that service in february. Paypal has it noted on my activity "canceled." Yet they pulled money out of my Payapl balance and paid this company last week again. Payapl is managing others money and charging fees to do so. There needs to more accountability, checks and balances. In addition they have a hiring profile/type of person they put on the phones. In 12 years of dealing with them I have not had 1 issue resolved. I usually give up. If there are agenceis who can look in to Paypal practices I would testify on behalf of consumers as to how Paypal is operating from my point of view. I am a protected class, I made both Paypal customer service employees aware I needed to be able to hear them speak and to have answers to my questions. The supervisor actually started speaking in an even lower tone then disconnected me.
Hi, at first I will give an abstract of my case. In simple words, I sold a digital game stuff to some one named Brian Choy through Paypal, who used a Canadian HSBC bank card and later he charged back successfully. The evidence I represented to Paypal is obvious. But paypal 's judgements is that I lose the case.
I will try to represent the case in the simpliest way. The scammer added my skype using brian_choy, at first he offer with e-interact. But I can not take the safe way since I am in US and I do not possess a canadian bank account.
We made an agreement of a deal of two items, 358 USD in total. I never meet charge back case before so I simply asked the buyer to add a note for this transaction:
"This account belongs to me, I will not chargeback with credit card issuer, this transaction is final and no refunds will be asked for. I will not claim unauthorized account access through PayPal and I swear this money is from my PayPal Balance. I am 18+ old. ".
He did and then I received the money in sec and chose to transfer the money to my bank account which takes 3-5 business days. Then I gave the items to the buyer online.
The next day, I received a email from paypal that the buyer launched a "unauthorized" dispute and the transaction is under investigation.
I was asked to gave proof. I tried my best to upload those snapshot from skype which say everything clearly. I even upload a snapshot which contain a snapshot the buyer send to me through skype to show that he, Brian Choy, just used his paypal account send me that amount of money, its him that sent the money.
I thought I could win easily, since I have the snapshot showed that buyer received the item (of course, he claimed unauthorized, not goods did not receive), the snapshot from buyer that he is the one paid me and I have the note that buyer added for this transaction.
However, I lose the case. The paypal agent called and just gave one reason for my failure: Virtual Seller is not protected, so the buyer will win.
In fact, the buyer send money use the option, pay for goods, which means that paypal will deduct some money of mine as convenient fee. So paypal earns from a certain transaction but gave no protection at all. Does it really make sense.
Besides, I have the evidence show clearly the buyer has received everything, he aplogized at first and promised to repay, later when he chose to ignore me, I know things went wrong. However, even though paypal has the truth, they choose to protect scammer because of their policy, as indicated by the agent.
I just want to know, is the policy of paypal that earns from seller but give no protection and always protect buyer in chargeback case even the evidence of seller shows clearly the claim is a trap.
I do not have the power to catch Brian Choy, but since he later gave me a vaccent repay through e-transfer through and cancelled it in one day, I uploaded that pic in evidence pic link. He is paying through HSBC canadian bank. So HSBC has his informaton.
I only want to fight my right and get the money I deserved back. Paypal's policy is not really good in this area so scammers could use this "bug" to do whatever they want as my case indicates.
Thank you. This is the last way I can fight for myself.
Having have some negative experiences with PayPal as an eBay user, years ago, I decided that I didn't want a PayPal account. For a long time that appeared to be a good decision, which avoided the various other PayPal issues I've heard so many other complain about over the years. However, I am noticing more an more web-vendors who have decided to use PayPal as their credit-card processing service, and that has brought PayPal problems right back home.
The problem is that I cannot use my major credit card to make a purchase from any website that uses PayPal to process the card. The card is rejected, with the message "This credit card cannot be used to make this purchase; please use another credit card."
The credit card is in good standing; I've had it for more than 20 years; there is a huge credit limit on it that I've never even come close to using. I use the card regularly to make purchases both on- and off-line, without incident. The ONLY time there is a problem is when a site uses PayPal to process the card. I've called the bank that manages the card, and they can find no reason why the card shouldn't be accepted for any of the on-line purchases I've attempted to make with it. The bank advises that the issue must be with PayPal.
I have tried to contact PayPal to get this situation rectified, without success. For starters, I've never been about to uncover a direct customer service email address, phone number, or mailing address. Mind you, there -is- a link at their home website that provides email and phone contact information. Going through these channels elicits a series of robo-responses, none of which has addressed my issue, which appears to be off their pre-programmed customer "service" flow-chart. Part of the problem is that the only way to report an issue is to start by making selections from a pre-set menu of choices that PayPal presents. If your issue isn't on the menu (mine isn't), the only thing you can do is try to selected the nearest relevant choice and hope for the best.
Purchased a PayPal prepaid MasterCard to simply pay for an item on eBay once. After filling out all the required fields to active the card, I was directed to an 800 number due to a problem in one of the fields. ( I later learned that you will Always be redirected, no matter what you enter). From there I was told that in order to activate the card, I would have to send them a copy of my birth certificate, SS card, drivers license, and a utility bill ! In these days of identity theft, HELL no ! I tried to return the card and could not. "Nonrefundable" does not appear anywhere on the packaging. So basically I was dupped out of $55.00, and have heard from others that they will take $4.95 a month on this card I can't use until who knows when. Please don't make the same mistake I made by buying this card ! !
I have been with pay pal for over 10yrs and have paid off all my charges in a timely manner with no late charges or fees. I recently paid off my last payment of approx 38.00 in october. i checked my pay pal in november to see that it had a zero balance and no pending charges. I get a nasty call that im late on my november payment and they are charging me 35.00 a month late fees till it is paid. I told them i and others have been having trouble with their pay pal bill pay site. they refused to delete the late charges and told me i now owe over 100.00 They said if i don't pay they send to collections. I have perfect credit and no debt with a good FICO score. I will not pay their 70,00 plus in charges for their faulty bill pay site.
I purchased one of these cards for $4.95 and was told that I had to load money on the card before I left the store so I put $20 on the card and went home. After opening the pack I realized it was going to cost me $4.95 monthly just to have the card. Well that was not going to be a good deal so I set the card aside and did not activate is purposely so I would not have to pay a monthly fee. Well, 4 to 6 months later I decided to try to get my $20 back. Remember, the card was never activated. I gave them the 16 digit card # and told them that I just wanted my $20 back since I would not be using the card. They asked me when I purchased the card and I told them it had been about 4 - 6 months although I did not know exactly. I was told that they could send me a refund check minus a $5.95 check fee. Really??? So what choice did I have. Then he said: Oh, you now only have a balance of 20 cents because we had to deduct a $4.95 monthly fee for the length of time you have had the card.
I had a client do a chargeback of $300 on my account on 08/05/2014 Paypal took that money from my account. When I tried to fight it with the credit card company, paypal gave me a $300 credit so my account wouldnt be in negative balance on 08/22/2014. On 08/25/2014 paypal then took the $300 back out of my account. Now today on 11/11/2014 paypal took an additional $300 out of my account stating they never took it out the first time.
They act like I didnt know what I was talking about and when I clearly showed them I was in the right, they started making new rules as to why the funds were taking out of my account again. So for a $300 chargeback paypal charged me $620. ($20 for the reversal fee was added)
No wonder why eBay is getting rid of this company, they are the biggest online scammer when it comes to people funds. DO NOT trust these people, they are not a legit business and have gotten rich from stealing peoplea hard earned money.
Paypal received a payment from JCREW for a refund of 662 to my debit card, but stated it would take them three to seven days to release MY MONEY.
I spent hours on the phone and RAY, A SUPERVISOR IN THE PAYPAL DEBIT CARD DEPARTMENT, WAS EXTREMELY UNHELPFUL AND REFUSED TO EXPLAIN THEIR DELAY IN PROCESSING. They stole my money and held it for a week while they earned interest on it!!!!!
On July 3, 2014 I sent a invoice via PayPal secure invoice system to Dale Ficklin for the purchase of a custom BBQ Trailer. The invoice was paid with a credit card by James Demus. PayPal handled the whole transaction.
On July 12, 2014 Dale Ficklin came with his truck to pickup the grill. I took pictures of the truck and trailer with the license plates showing.
On Aug 4, 2014 a dispute was filed with PayPal stating that an unauthorized credit card transaction had occurred on this purchase. A hold was placed on my funds for the amount of $675.
I contacted PayPal to give details of what had happened. I explained that the buyer had been sent an invoice via PayPal and that PayPal had completed the transaction not me. I sent photos of the buyer picking up the grill at my place of business.
I was advised that I did not provide enough information therefore my dispute was settled in favor of the buyer. Now I am out of the grill that was built and $675.
I was advised by PayPal that even though they completed the credit card transaction, whenever a customer says that it was an unauthorized use of the credit card they must investigate. They investigated themselves and charged it against me.
Now I filed a complaint with the Fraud Division of the DOJ who handles internet fraud. Please do not trust PayPal and it's secure invoice system for business. I will never use PayPal ever again.
If you sale on EBAY you better look at your financial records. I found out that my net profit is less then is reported by Pay Pal EBAY & GE Capital Retail Bank account. In your Transaction Details they state in one column a lesser amount but then they put a larger amount as your Net Profit. "Example" If you take $91.96 which is the net that they document in your "Transaction Details" & your actual net is $82.25 that makes a difference of $9.71.
Please look at the attached document. Basically you made more profit then you actually did. So you get screwed if your a business that sales on EBAY. You are claiming more then you should. My, my how creative they are getting WoW!Totally disgusting. In retaliation they have charged me $35.00 in late fees (illegally) & not the $25. 00 late fee that they used to charge me (illegally.) My account balance is not high enough for them to charge me a late fee of $35.00. They started doing this last year & continue to do so. Plus someone at Pay Pal went into my credit report to look at it. When I called & asked them why? They stated that they didn't. Strange really then why would their name Pay Pal be listed in my credit report? I sure as hell didn't put them in!
First, PayPal has —for years— fraudulently induced buyers to forgoe the protections accorded to buyers by credit card merchants by reasoning that buyers are protected by PayPal's spurious Buyer Protection Program, and therefore should use bank withdrawals with peace of mind. The actual purpose is so that PayPal avoids the merchant fees. To accomplish this, all settings on PayPal payment submission screens are automatically transferred from eBay and defaults, such as name and shipping address, are retained —except one: the payment means.
This field always defaults to bank account withdrawal by default, and cannot be overridden by the user. The intnent here is that the user must affirmatively and manually change the payment typie to credit card, and that some users will submit paymnet forgetting to do this, which saves PayPal numerous merchant fees. In my case, I have 87 eBay purchases in the last three months, and all but one of them I remembered to change to credit card payment. Only one did I inadvertently submit without changing, and it happened to be the purchase discussed hereinbelow, which will illustrate the illusory PayPal Buyer Protection fraud.
In this case, PayPal has allowed an eBay seller, Kyong Ja Lee (ktstore2011), who claims to be registered in Australia, but who is actually in South Korea, to keep both the money paid for an item, and the returned item itself.
Through eBay and PayPal, I purchased a suit advertised to have a substantial wool content. My tailor inspected the suit and confirmed my suspicion that it was 100% sythetic (polyester or rayon), very thin, shiny, of poor quality, and poor construction.
I contacted Kyong Ja Lee to initiate a return. Lee instructed me to return item to an address in South Korea. I used USPS for shipment, and paid $25 in return shipping costs.
After many weeks had passed we received no refund. USPS provides tracking information only up until the departure from the country (it provides no tracking services within South Korea). I initiated a dispute with PayPal (which subsequently foreclosed any dispute remedy with eBay). PayPal found in Kyong Ja Lee’s favor because USPS does not show delivery confirmation.
A few days later, Lee acknowledged receipt of the suit through the eBay emailing system: “received complete your return item, so you want refund money? thanks”
I responded “Yes!”
Later that day Lee wrote, ‘hi thanks a lot and we will refund money expect $20 ts shipping price so we will refund money $125 check please it, thanks’
I forwarded these e-mails to PayPal, reminding them that the Buyer Protection Program requires a full reimbursement, and does not permit the seller to withhold any monies for original shipping. After all, the item that was sent to me was fraudulently represented as wool. Under the Uniform Commercial Code, I should also have been entitled to consequential and incidental damages, including reimbursement of my return shipping expense, but this is not recongized by PayPal.
Several days passed, and I received no refund, but did receive an e-mail from PayPal indicating that it was following up with the seller, Kyong Ja Lee.
Nevertheless, PayPal informed me, several days later:
“Unfortunately, we can’t grant your claim appeal because we were unable to track your shipment and no response from seller regarding item receipt”
I have filed several putative ""appeals,"" and received the identical form message above from “Presten,” “Cippy,” and “Julie” all of the purported “Protection Services” department (actually, the Seller Protection Services department, or Fraud Facilitation Department).
During a phone call with PayPal representative, I was told that the seller must confirm directly to PayPal that he has received the returned item. I.e., his e-mail sent through the eBay system is insufficient evidence, even though only Lee could have sent those e-mails unless I or someone else had stolen his eBay credentials, an allegation that has yet to be claimed. By evading PayPal’s inquiries, Kyong Ja Lee precludes any action against him. Because Lee will not respond to PayPal’s inquiries, PayPal claims it must therefore find in his favor.
As a result, Kyong Ja Lee (eBay user ktstore2011), who is selling polyester or rayon suits as wool with eBay's knowledge, now has both the money AND also the item, and I have spent $25 to return to the item to him for a total loss of $175, and neither eBay nor PayPal will take any action to enjoin Lee from perpetrating his continuing fraud.
This is my reward for being an eBay registered customer (both buyer and seller) since 1999.
Paypal locks accounts without basis for 180 days per the user agreements. Because we are forced to sign the user agreement when we open a Paypal account to sell on Ebay, we agree to this without choice. Please help me make a change by fighting Paypal's ridiculous 180 hold on accounts. I am 120 days and counting, as Paypal has been holding $189 since November 26, 2013.
Please join this campaign by signing my petition via CHANGE.ORG: http://chn.ge/RvomSP
Just a warning for consumers using Paypal to pay for foreign transactions; the company charges a 2.5% fee on each of these, but does not disclose this unless you look under the "fee" heading at the bottom of the page. Since Paypal buyers are never charged fees for for any other purchases they make using the service, it is unlikely the hapless consumer would think to look under the "fee" heading in this case. When I confronted the company about the difference in exchange rates they were charging versus every other known table, they told me their system was "more up to the minute" than others listed on the internet. It was only when I kept pressing that they admitted they charged an extra fee. I don't necessiarly feel the fee is unjustified, but they need to be up front about it so the consumer can decide whether to incur the extra cost or not. So...watch out.
I bought an item off of ebay for about thirty dollars. At the time, I knew I didn't have any money in the bank account attached to my paypal, so I asked a family member if I could use her credit card instead and I would just pay her back.
That's exactly what we did. Entered the number, waited for the transaction to be authorized, done.
Several days later I notice that instead of charging the card I gave them, they skipped that part and withdrew money from an empty bank account, pushing me into a huge overdraft.
When I wrote to them, I got back the explanation that the bank account was set as the primary form of payment, with this new credit card as a back up.
...
The mental gymnastics one needs to do to envision a world where one would have a bank accout - (which if you are lucky like me, keeps letting things go through even when the balance is zero) as Plan A and a credit card (usually limited) as Plan B are pretty advanced.
Most transactions on paypal go the other way simply because that makes sense. If you hit your limit on a credit card, use up your paypal balance etc - it draws from your bank account.
Why in the name of all that is holy would I add a credit card during a purchase on the payment screen if I wanted the money to come from my bank account? It boggles my mind. IF the payment screen has anything indicating that this is what will happen, it's not obvious and I definetely did not notice anything of the sort.
Just thought I'd add to the chorus. I had troubles with them before - enough is enough.
Please go to change.org/users/joshnj82 and help fight this shady company
I am writing this letter to hopefully put and end to the ongoing scams and to share some of the horrible experiences customers have faced when dealing with eBay and Paypal. I am hopeful that this letter reaches the right person/people and doesn't get tossed to the garbage like other letters. As a eBay store owner since 2005 I have sold many different items but took pride in the fact that my feedback rating is 100% positive. I am in excellent standing with eBay and am actually owed a credit. I am not the only one, in fact there are thousands of unhappy customers who share their experience on forums such as consumeraffairs.com, ripoffreport.com, BBB.com (Better Business Bureau, and many other consumer websites. I suggest you Google eBay and Paypal scams and you will see countless websites and pages of very unhappy consumers.
I never take the time to write to businesses but I feel that eBay and PayPal are allowing scams to continue while the innocent, hard working people are being taken advantage of. All while receiving no help whatsoever from customer support from both companies. Before I continue, I must say eBay has poor customer support but PayPal's customer support is absolutely atrocious. Generic responses, one-worded answers, or the lack of email communication. I can go on and on about my negative experience with customer service but I feel this letter is more damaging and important then poor customer satisfaction.
One scam currently in the works is the buyer just stealing from the seller. I have read countless horror stories of innocent buyers being scammed while PayPal allows this type of behavior to continue. For example, a buyer buys a computer for $750. The seller promptly sends over the computer to the buyer and right away the buyer files a dispute with PayPal stating the computer is defective, not as described, etc... PayPal will then tell the buyer to resend the computer back to the seller and they will be issued a refund. Meanwhile the seller is livid because he/she knows the computer was in perfect condition and that there was no refund warranted. 4 days later the seller receives a box filled with garbage and no computer. The seller furiously calls PayPal and explains the situation, after being transferred to multiple representatives the seller speaks his/her mind. The seller is told that the box was tracked back to them because USPS tracking shows that and there is nothing they can do. That leaves the buyer with both the money and the free computer. Now the seller is out $750 and nothing can be done about it.
15 year-old Adam Perkins of Fresno, CA, recently received a new Apple iPad and then decided to sell an old laptop he no longer needed. The teenager listed the item on eBay, using the auction site’s Buy-It-Now feature, for $500. Someone bought it immediately. The second email appeared to be a payment confirmation from PayPal, stating that the buyer had sent the $500 (and presumably a shipping fee) to Perkins’ account. Perkins and his mother scrambled to send the laptop but missed the deadline for overnight shipping. That’s when they took a step back and realized they were almost scammed. The family reviewed the PayPal email. They noticed numerous spelling mistakes and grammatical errors that PayPal wouldn’t permit in an official company email — and a big red flag for a scam. After more investigation, Perkins and McConnell confirmed the buyer was a con artist.
If the scam had been successful, the buyer would have received Perkins’ laptop without paying a cent.
Paula from Florida entered a website that required credit card info and I backed out. Weeks later, I found out I was billed by PayPal. I was livid! I do not need a third party to pay for my purchases. I have credit cards. Now here is the thing about PayPal, I had so far two occasions where the site I visited decided to charge me for the experience. Each time I disputed the charge with my credit card company and I was reimbursed. It seems if you have an account with PayPal, even if you never used it someone somewhere can bill you for something. On Ripoffreport.com, PayPal has 2,381 negative reviews and I am so happy I followed my gut. Any transactions that required PayPal ONLY I ignore. They will take your money but proven wrong they will work over time to keep it. I have never lost a penny to PayPal and intend to keep it that way! PayPal is Useles.
The next two examples make me so angry it's hard to type the words, since it happened to me. I had been an eBay and Paypal member since 2005 with zero disputes and 0 positive feedback. I had my own eBay store and I found it to to be a great money-making hobby.
In late October, 2013 I had purchased a bitcoin from a buyer who had very high ratings. For those of you who are unfamiliar with a bitcoin, it is an open-source, peer-to-peer digital currency that can be used globally. In other words it is online cash that can be spent for tangible or intangible items. I see this listing for 1 bitcoin which was being sold for half the current market value. Now when it sounds too good to be true, it usually is, however, next to the price was eBay's “Buyer Protection Guaranteed” symbol. So I went ahead and made the purchase using Paypal as the payment method. Right away the buyer asked me to give him positive feedback before he sends the paid for item. I told him I would after I receive the bitcoin I paid for. I then started receiving personal emails from this seller asking me to give him $1000 for 6 bitcoins. I replied, first send the one I paid for then we can discuss further business.
Well the item never came and I called eBay to find out what to do. I spoke to a friendly, yet ill-informed customer service rep who instructed me to call PayPal and issue a stop payment with an escalated dispute. So following the instruction of my eBay rep,by calling Paypal and initiating an escalated dispute. I submitted the evidence I had, the shady correspondence between “seller” and myself, the transaction information ( all transactions are linked and verified by bitcoins block chain (website blockchain.info). The customer had an eBay account in California but two PayPal locations; one in Peru and the other was somewhere else in S. America. After submitting all this info, being a loyal customer for so many years, never being involved in any disputes or complaints, and submitting clear-cut evidence... I was scammed. PayPal somehow ruled in his favor. I called eBay and asked about the “buyer protection” and their response was, “ We must stick with PayPal’s decision” even though I was just instructed to call Paypal and begin a dispute.
In November, 2013, I started selling bitcoins on eBay, Buyers were buying and my PayPal account was rising. In about 3 had about $9,000 in my PayPal account. For a bartender who works two jobs I was ecstatic. So I kept buying and selling, not worried one bit because eBay protects their sellers, guaranteed. First week of December I was hit with my first dispute. Turns out someone purchased my item using an hacked account and the funds were returned, so I was down $350. The next day I was hit with another dispute, same issue, buyer was using a hacked PayPal account, this time I lost$500. 3 times that day Papal wrote me an email saying I was involved in a dispute. Either buyer used hacked accounts or stolen credit cards. This kept happening until my account was down to negative $850 ( I withdrew $850 from an actual buyer, so I thought.) To top it off, eBay charged me hundreds due to seller fees.
The way John Dohnaue and David Marcus (CEO'S) are allowing these companies to run are ridiculous. I for one, will not use PayPal for any payment methods. They're allowing these parasitic scum steal money from hard working citizens. I was absolutely disgusted by the way customer service treated me, it was an outrage. I say we put a stop to this with the signatures created and tell these two corporations, enough is enough. Too many people have lost money and if they can't figure out a way to protect us users, then we we will fight with our class-action suits or multiple civil suits. We can not sit back and allow this to happen anymore.
I opened a PayPal account to pay a friend $100 that I owed him for a services. I transfered money to the account from my bank account and then forwarded that money on to my friend. PayPal came back and said that I owed them $100. I told them that, through their services, I used my own money plus a fee to transfer funds to my friend. The money reappeared in my account. I then told PayPal to take the money out of my account as a form of payment. They said they couldn't do this. They instructed me to transfer the money out of my PayPal account back to my bank account. I did this and to my shock I was charge AGAIN! Now PayPal thinks I owe them $200. I tried calling customer service on several occassions but they provided no help and seemingly had no idea how their company functioned. I began to incur fees. Eventually I gave up trying to resolve the matter. The debt was passed on to a collection agency and now I can't even obtain a library card because this inept company ruined my credit profile.
PayPal Reviews
I have a chare on my bank statement,from PayPal on 7/17/2015.I do not have a Paypal account-nor have I purchased anything on line.I cannot reach anyone at PayPal.I tried making an account on line to go to "disputes"-but have run into stone walls.It will not even let me sign up for an account,so I can get to resolution services.
Debbie Natiss, has scammed me!!! Purchased 12 items thru paypal and made a not as described case which paypal asked for the product to be sent back to me (seller) I received the package In a 4" envelope with only 3 out of the 12 items back but because the tracking states delivered bsck to me paypal awarded her a full refund. Those 3 items are damaged to top it off and stench of cigarette smoke! I reached out to her and she denies it! No way those 12 items would even fit in that small envelope. I ended up googling her name she's from Venice, Florida and has sued Disney for "slipping" and having to get 120,000 thousand Dollars in surgery!! Such a scam artist!!!! She deliberately purchase my items which are handmade and stole my items and money!! Also goes by the name Valerie Guidice
I purchased a $500 paypal mycash card. I scratched the pin off at the same time I went to load the card. When I loaded te card I got a message that it had already been claimed. I have purhased these before and it was not tampered with. So I filled for an investiation and was told there is nothing that can be done but a police report. What I want to know is how I am out $500 for a card that the pin was never sratched off? So either I am lying about it being scratched off or somehow there is a security issue with Paypal- Incomm. Just know this if you go to purhase a paypal/mycash card. There may not be any money on it when you go to redeem it. You will be left in the cold to deal with your local PD. They won't tell you anything. I cant believe that I just lost this much money with a company that I though I could trust.
I am a bitcoin trader. A person named Dorothy Nelson traded with me on mycelium app. He bought bitcoins worth $100 and sent payment via PayPal. PayPal as a security measure (which is normal) put an investigation on the transaction and placed a hold on the money and refunded the amount to him. Now when I am contacting him he is not responding and he also cancelled my invoice . He just stolen my $100. It is my hard earned money and I am not a rich to afford it.
I received horrible customer service from Paypal for the last 3 months. Never getting a matter resolved. Finally that cancelled my acct without resolv
I am a travel agent event coordinator. I book and host trips via chartered bus or flights. I currently have had my account put on limitations after a trip that ended in March, had some claims from customers that was ruled in my favor. Then the customers fraudulently went to their credit card companies and claim this product was not as promoted. Which was a trip to Savannah. They were refunded a full fee for a trip they went on. Because Paypal has no safeguards for businesses that provides services. So, now that one person in this group got their money back, they told their friends and the fraudulently lied about their experiences 2 months later and paypal paid them from my money.
Tried speaking with supervisors/manager's and was never given resolutions. was told to provide proof of my business and once did, they put my account on limitations. I had people from another event depositing money already, and did not want to disrupt that process, also, giving my customer a cause for concern. So now, because they can not resolve my problem by allowing me to use the money I've collected to pay for the resort I have reserved, they cancel my account and tell me i have to refund the money to my clients. Who up until this time were making their final payments. so If i ask them at this late date to refund and reapply their payments, they can cancel their trip all together. This puts my business in major jeopardy. When all they had to do was allow me to complete the reservation under their terms and once it was done, I wouldn't use their services again. But, they want me to destroy my credibility with my clients
PayPal advertises they give you 180 days to return merchandise.
If you buy something from Ebay and think that if it comes broken, do not expect Pay Pal to back you. I orderd a capuccino maker for my husband's birthday. I ordered it a month in advance so it sat in my closet in the box it was shipped in for a month. It rattled around in the box quite a bit. After opening it, it was not secured in the box at all. So I imagine during the shipping, it had been banged and jared quite a bit and it was probably broken that way. I didn't think much about it at the time. I only make capuccino on the weekends and we were out of town the first 2 weekends after we opened it. (that is 6 weeks) When we finally used it the following weekend, it had no pressure to push the water thru the coffee grounds. It made a loud noise that changed tones and vibrations as it continued to be on. I turned it off and tried to check it out to see if there was any reason that it made that noise and the water wouldn't come out. The hoses seemed to be pushed way up inside the machine so I pulled them gently to see if they would come out. They did a little and then it worked - A LITTLE.
It would push the water thru but barely. It took about 30 minutes to get one little shot glass full of espresso. I tried to look on ebay's website to see what I needed to do and all I could find was to contact the seller and get them to fix the problem first before they became involved. So I did and the seller NEVER wrote me back. Totally ignored me. I let it pass a few weeks not knowing what else to do. I thought that I was just scewed. I figured that I had just taken $120 and set fire to it. I was depressed and cried. Here I give my husband a broken b'day present and then can't do a thing about it. Finally a neighbor that worked at Pay Pal or Ebay in San Jose told me to contact PayPal - said that there was a number. She even got the number for me. By this time, 2 months had passed. We had been running to McDonalds and Starbucks for our weekend coffee beause we didn't want to wait 30 minutes to get 1 little shot glass full of coffee and besides the machine was really loud. It sounded like it was going to blow up.
So I wrote the seller one more time - still with no response. So I took the number my friend gave me and called PayPal. When I talked to the woman on the phone, she told me that I had 180 days to file a "broken" report. So she took my info and she even agreed that wasn't right.
I get a letter from PayPal saying that it was being evaluated. And a second letter saying that the seller responded. Funny she could respond to them but ignored me. She probably thought that if she ignored me that I would go away and I almost did until someone told me to call PayPal.
Finally I get a letter from Pay Pal that they did not rule in my favor that I had to call them within a reasonable amount of time. PAYPAL IS THE ONE THAT HAS THE 180 DAY RULE! I called in a little over 2 months (that is about 70 days) and most of that time was because I bought it early. I didn't want to wait till the last minute to try to buy his present. I NEVER wait till the last minute to do anything unless of course in this case I did all that I knew how to do in the beginning but the seller ignored me and I procrastinated beause I thought I was screwed... just lost $120 so I was depressed also.
Why does Pay Pal have the 180 days if they don't mean it? If I had bought this from Wal Mart or Target or even Williams and Sonoma, I would have been able to return it. Don't shop on line for expensive items ever again. I won't.!!!!
My advice is NEVER NEVER NEVER NEVER NEVER go through PayPal. And I guess by this judgement, PayPal is trying to tell me to wait till the last minute to order anything otherwise you won't have time to get help if it doesn't work. And ignore their 180 day policy because if you don't tell them within a few days then they say that you didn't tell them in a reasonable amount of time.
PAYPAL ABSOLUTELY DOES NOT STAND BEHIND THE CONSUMER !!
So if you want to spend alot of money do not go thru them. If the seller does not package the item correctly and it is broken or they send you an item that doesn't work in the first place, you are screwed, beause pay pal will not stand behind you.
And if you do shop on ebay do not buy anything from Francisca Castillo with an email of [email protected] It may not have been damaged in the shipping process. She may have intentionally sent me a damaged item and she may have known that for all I know. After all she ignored 2 letters from me. This seller is all a fraud and a scam and you will not have PayPal to have your back. They will judge in the sellers favor everytime.
I hope that they do this enough and go out of business if this is the way they conduct their business.
I am writing to report the unsatisfactory behavioral conduct on the part of a supervisor at the customer service call center. The supervisor's name is M---- and her badge number is ####. My complaint is meant not only to describe the inability of M---- and that of her subordinate (M*** ####) to help me resolve my simple request to verify my husband's online PayPal account, but also M----'s complete lack of professionalism when it became clear that she was unable to help me. Her immediate demeanor once she took over the call from M*** was annoyed, disturbed, and made me feel as though I was putting her out by having called.
Both M*** and M---- embarrassed me by asking some deeply personal information that was, frankly, none of their business, but I felt I had to explain myself in order to move the conversation forward.
The issue started because my husband, R, could not "accept" a payment from a client because his account couldn't be verified. After talking to M---- and M***, it became apparent that the reason for this is because he does not have an outside bank account to link to his PayPal account. When M---- and M*** pressed me for information as to why we don't have a bank account, I became very embarrassed: we don't have a bank account because we have no proof of residence, nor do we have any money to use to open an account anywhere (because our money is being held unclaimed in PayPal). Essentially, we are homeless, and this is information that I did not wish to disclose to complete strangers.
M---- spent most of the call prying into our personal lives instead of helping us at all, or offering any useful suggestions for our situation. M---- continued to belittle me over the phone and add her own personal opinions about what we "should and shouldn't do" with our money, instead of remaining a professional, impartial third party. Many times, throughout our conversation she continuously interrupted and spoke over me. Neither she nor M*** offered any solutions to our problem and our call ended in a standoff of silence between M---- and me.
Moreover, R had called the same customer service line on two separate occasions and talked to two other people (whose names I do not have), and they provided him with 100% false information. They promised him that they would solve the problem by issuing a "ticket" and having a supervisor take a look at it and then release the funds within 48 hours. The same day he spoke to someone, R saw a blue sub-window at the "get verified" screen which said "this account will be confirmed in 2-3 business days." That notification has since disappeared. My supposition is that they just wanted to get him off the phone. Neither person made any mention of your pre-requisite to have an outside bank account.
I still do not understand your policy regarding why a separate bank account is necessary when we have the paypal.com/prepaid account--complete with a routing number and account number. Why does this not work? That is how we've been doing our business for the past several months.
In conclusion, if this is the standard of behavior expected from your employees, I am sorry to say that we will not be able to continue conducting business with you. While we don't have many options available to us, at this point any other method of payment would be superior to the Paypal method.
I tried to use pay pal to pay my water bill . I tried to go to Philadelphia water dept. Website but it went to PayPal. I was charged two different amounts and my water bill was never paid. The money was taken out of my account but the bill was never paid .
I sold an iPhone via ebay and the buyers requested their money back claiming they never received it. I provided a tracking number showing it was delivered, case closed right... no, Paypal still ruled in their favor and took the money out of my paypal account. immediately after, the buyer turned the phone on in their name. I provided that infromation to paypal, and have contacted them every day since... it has been almost 2 weeks and PayPal has not returned one message to me and continues to ignore, still not acting even though I have provided more than enough evidence to support my case. I had the phone blocked through at&t so it cannot be used and the users account has been suspended for using stolen hardware, I have even filed a police report in the county sherriff's office where the buyer lives, enough evidence for them, but not for PayPal, who to this day will not even return an email. Im out my phone and my money, PayPal took it from my account and it seems since they are a large company they are untouchable, I dont know what to do, but I am very upset and feel very violated.
BEWARE: If you buy a product using PayPal and the seller sends you something else - whether by mistake or intentionally - and the seller will not respond or remedy the situation, don't expect PayPal's dispute process to help you unless, maybe, you paid with a credit card.
Purchased a set of books using PayPal; the seller sent the wrong books. Seller refused to respond. PayPal approved the claim, but required that I pay to have the items returned in an accountable mail/delivery service - needed a tracking number. Certainly, if the seller is so disreputable that one needs resort to a dispute to get their attention tracking is certainly critical. Otherwise, it will more than likely deny receipt. The cost of shipping the item was, at best, more than 50% of the price of the item - alternative services from other carriers would have cost more than I paid for the books - yet there would be no reimbursement. So, the customer pays $100 for merchandise; the seller sends something else, yet the buyer is required to pay $50 to have it returned in order to get a refund. The seller gets its books back and the buyer pays $50 for absolutely nothing, except the loss of time and aggrevation attempting to get a reasonable resolution, finding none - thanks to PayPal's policies.
Buyers generally don't need to use a dispute or claims process if the seller is reputable, though I am sure that it does happen. But, in that case, the buyer probably won't prevail.I did, so to speak, but PayPal, by its resolution is advantageous to the dishonest seller.
I asked the representative in PayPal's dispute resolution department: So, I order a CD and the seller sends me a box of bricks, but won't respond or fix the problem. You have to rely on PayPal to 'do the right thing'. Instead, they help the disreputable seller. The CD cost $15, but the cost of shipping back a box of bricks will cost $20. So, one would have to pay $20 to get back $15 - exactly why the seller doesn't respond. [Sellers often get deeply discounted shipping rates compared to the general public so they ultimately get a portion of the proceeds for unwanted items that it knows it isn't going to see come back through the door.] What an invitation for fraud, with PayPal's complicity. Thank, Pal!
Closing PayPal account. There are too many options at this point to support its business by doing more business through it.
I've used Pay Pal and EBAY for years. Never had a problem until now. I am an occasional EBAY buyer and seller 557 transactions over 15 years. It's spring and house cleaning time. On the EBAY Homepage they suggerst clean your home, get rid of the unwantede and make some money. So I began. In my kitchen I had two Foodsavers New still in the box. Never used. Gifts people had given me. I'm single, don't buy a lot of food and have no need for the machines. Listed them on EBAY. Both sold. One buyer in Texas left me positive feedback stating "Brand New Item received fast and works perfect." She paid using Pay Pal.
NOW months later Pay Pal advised me she had filed a claim and took the money back. The lady stated she used the machine, it worked perfect, put it in her cabinet and later went to use it and it would not work. She filed a claim with Pay Pal stating "Item Not As Described." I don't know what she did to the machine but she did state she received it and it worked fine. With that said, Pay Pal has determined the item for whatever reason (they won't tell you) was Not As Described. Giving money back to Buyer. EBAY has a user forum it's called the EBAY COMMUNITY FORUM. I have read many comments there where other sellers are running into the same problem.
EBAY recently started what they call MONEY BACK GUARANTEE if you're not happy get your money back including shipping. As one forum member comment statedt "EBAY is streamlining buyer fraud, dishonesty and outright theft. If someone buys something on EBAY all they have to do is "Not As Described" automatically gives the seller a "defect" in EBAY and Pay Pay gives money back. And although they state they investigate essentially they automatically side with the buyer and give buyer their money back. Seller has no say. You can appeal but nothing will change. Another EBAY Community User asked the Community if anyone had ever heard of a "Not as described case being won by a seller" no one had.
If the item should somehow get returned to you it probably won't be the same condition and in many cases not the same item. If the buyer gives EBAY/Pal Pal a tracking number stating she returned the item thats the END. Regardless as to whether or not you get what you shipped, and regardless of what's inside the box. One EBAY Community Member said he got an "empty box." Can't contest, appeal, nothing. The problem is getting worse daily. If you go to Google and type in "How to get it free on EBAY" there are articles telling people how to do exactly what has happened to me and many other EBAY sellers. One person has a U-Tube video showing people how to do it. Get it free on EBAY and Amazon.
I have used Paypal for over 12 years. I have never defaulted on any payment using paypal.
Most recently i had noticed that if I was expecting a refund to my back account via paypal i was not seeing the refund posted to my bank account. After noticing over 6 refunds not being posted i contacted paypal. I was speaking with Mary in customer service. She repeated herself at least 5 times with the same explanation word for word. I was asking about specific refunds and she would not look in to any of them except one and she explained it literally word for word several times as if I was unable to comprehend. I was so frustrated due to the fact i am not an idiot and i was unable to get her to stop responding like a robot but to answer an actual question. She kept interupting me and speaking so low i could not hear her.
I asked for an accounting of all monies refunded to me and details as to how Paypal determined where to use my money from my bank account. I requested an accounting of it, she decided to transfer me to her "supervisor" after making detailed notes of her own for him. A gentleman after quite a long wait got on the line. He spoke even lower than Mary I didn't know he was on the line. He was trying to misdirect my concerns by showing me features of the paypal website and insinuating if there are errors it's on me as the user as I have complete control over my money. I kept trying to ask specific, and direct questions and he agaiin could not hear me and would not answer. I asked a second time for a report accounting for my refunds and how the money was used to pay for other things. While I was speaking he placed me on hold where I got a message for the 3rd time saying they are extemely busy and I could go online for answers. I finally gave up as my battery on my home phone was running low from being on the phone with Paypal customer service for so long.
I am a fairly tech savvy person, I was in the tech industry for 18 years. I am unable to work now due to disability (back surgeries). I felt as if I was so disrespected by these two people at Paypal and this was not the first time but the 5th or 6th in the 12 years I have dealt with them. I do not give them or any other company authority to use my money how they see fit. For expample I had a company charging me for a service. I canceled that service in february. Paypal has it noted on my activity "canceled." Yet they pulled money out of my Payapl balance and paid this company last week again. Payapl is managing others money and charging fees to do so. There needs to more accountability, checks and balances. In addition they have a hiring profile/type of person they put on the phones. In 12 years of dealing with them I have not had 1 issue resolved. I usually give up. If there are agenceis who can look in to Paypal practices I would testify on behalf of consumers as to how Paypal is operating from my point of view. I am a protected class, I made both Paypal customer service employees aware I needed to be able to hear them speak and to have answers to my questions. The supervisor actually started speaking in an even lower tone then disconnected me.
Hi, at first I will give an abstract of my case. In simple words, I sold a digital game stuff to some one named Brian Choy through Paypal, who used a Canadian HSBC bank card and later he charged back successfully. The evidence I represented to Paypal is obvious. But paypal 's judgements is that I lose the case.
I will try to represent the case in the simpliest way. The scammer added my skype using brian_choy, at first he offer with e-interact. But I can not take the safe way since I am in US and I do not possess a canadian bank account.
We made an agreement of a deal of two items, 358 USD in total. I never meet charge back case before so I simply asked the buyer to add a note for this transaction:
"This account belongs to me, I will not chargeback with credit card issuer, this transaction is final and no refunds will be asked for. I will not claim unauthorized account access through PayPal and I swear this money is from my PayPal Balance. I am 18+ old. ".
He did and then I received the money in sec and chose to transfer the money to my bank account which takes 3-5 business days. Then I gave the items to the buyer online.
The next day, I received a email from paypal that the buyer launched a "unauthorized" dispute and the transaction is under investigation.
I was asked to gave proof. I tried my best to upload those snapshot from skype which say everything clearly. I even upload a snapshot which contain a snapshot the buyer send to me through skype to show that he, Brian Choy, just used his paypal account send me that amount of money, its him that sent the money.
I thought I could win easily, since I have the snapshot showed that buyer received the item (of course, he claimed unauthorized, not goods did not receive), the snapshot from buyer that he is the one paid me and I have the note that buyer added for this transaction.
However, I lose the case. The paypal agent called and just gave one reason for my failure: Virtual Seller is not protected, so the buyer will win.
In fact, the buyer send money use the option, pay for goods, which means that paypal will deduct some money of mine as convenient fee. So paypal earns from a certain transaction but gave no protection at all. Does it really make sense.
Besides, I have the evidence show clearly the buyer has received everything, he aplogized at first and promised to repay, later when he chose to ignore me, I know things went wrong. However, even though paypal has the truth, they choose to protect scammer because of their policy, as indicated by the agent.
I just want to know, is the policy of paypal that earns from seller but give no protection and always protect buyer in chargeback case even the evidence of seller shows clearly the claim is a trap.
I do not have the power to catch Brian Choy, but since he later gave me a vaccent repay through e-transfer through and cancelled it in one day, I uploaded that pic in evidence pic link. He is paying through HSBC canadian bank. So HSBC has his informaton.
I only want to fight my right and get the money I deserved back. Paypal's policy is not really good in this area so scammers could use this "bug" to do whatever they want as my case indicates.
Thank you. This is the last way I can fight for myself.
evidence pics:
Having have some negative experiences with PayPal as an eBay user, years ago, I decided that I didn't want a PayPal account. For a long time that appeared to be a good decision, which avoided the various other PayPal issues I've heard so many other complain about over the years. However, I am noticing more an more web-vendors who have decided to use PayPal as their credit-card processing service, and that has brought PayPal problems right back home.
The problem is that I cannot use my major credit card to make a purchase from any website that uses PayPal to process the card. The card is rejected, with the message "This credit card cannot be used to make this purchase; please use another credit card."
The credit card is in good standing; I've had it for more than 20 years; there is a huge credit limit on it that I've never even come close to using. I use the card regularly to make purchases both on- and off-line, without incident. The ONLY time there is a problem is when a site uses PayPal to process the card. I've called the bank that manages the card, and they can find no reason why the card shouldn't be accepted for any of the on-line purchases I've attempted to make with it. The bank advises that the issue must be with PayPal.
I have tried to contact PayPal to get this situation rectified, without success. For starters, I've never been about to uncover a direct customer service email address, phone number, or mailing address. Mind you, there -is- a link at their home website that provides email and phone contact information. Going through these channels elicits a series of robo-responses, none of which has addressed my issue, which appears to be off their pre-programmed customer "service" flow-chart. Part of the problem is that the only way to report an issue is to start by making selections from a pre-set menu of choices that PayPal presents. If your issue isn't on the menu (mine isn't), the only thing you can do is try to selected the nearest relevant choice and hope for the best.
Purchased a PayPal prepaid MasterCard to simply pay for an item on eBay once. After filling out all the required fields to active the card, I was directed to an 800 number due to a problem in one of the fields. ( I later learned that you will Always be redirected, no matter what you enter). From there I was told that in order to activate the card, I would have to send them a copy of my birth certificate, SS card, drivers license, and a utility bill ! In these days of identity theft, HELL no ! I tried to return the card and could not. "Nonrefundable" does not appear anywhere on the packaging. So basically I was dupped out of $55.00, and have heard from others that they will take $4.95 a month on this card I can't use until who knows when. Please don't make the same mistake I made by buying this card ! !
I have been with pay pal for over 10yrs and have paid off all my charges in a timely manner with no late charges or fees. I recently paid off my last payment of approx 38.00 in october. i checked my pay pal in november to see that it had a zero balance and no pending charges. I get a nasty call that im late on my november payment and they are charging me 35.00 a month late fees till it is paid. I told them i and others have been having trouble with their pay pal bill pay site. they refused to delete the late charges and told me i now owe over 100.00 They said if i don't pay they send to collections. I have perfect credit and no debt with a good FICO score. I will not pay their 70,00 plus in charges for their faulty bill pay site.
I purchased one of these cards for $4.95 and was told that I had to load money on the card before I left the store so I put $20 on the card and went home. After opening the pack I realized it was going to cost me $4.95 monthly just to have the card. Well that was not going to be a good deal so I set the card aside and did not activate is purposely so I would not have to pay a monthly fee. Well, 4 to 6 months later I decided to try to get my $20 back. Remember, the card was never activated. I gave them the 16 digit card # and told them that I just wanted my $20 back since I would not be using the card. They asked me when I purchased the card and I told them it had been about 4 - 6 months although I did not know exactly. I was told that they could send me a refund check minus a $5.95 check fee. Really??? So what choice did I have. Then he said: Oh, you now only have a balance of 20 cents because we had to deduct a $4.95 monthly fee for the length of time you have had the card.
I had a client do a chargeback of $300 on my account on 08/05/2014 Paypal took that money from my account. When I tried to fight it with the credit card company, paypal gave me a $300 credit so my account wouldnt be in negative balance on 08/22/2014. On 08/25/2014 paypal then took the $300 back out of my account. Now today on 11/11/2014 paypal took an additional $300 out of my account stating they never took it out the first time.
They act like I didnt know what I was talking about and when I clearly showed them I was in the right, they started making new rules as to why the funds were taking out of my account again. So for a $300 chargeback paypal charged me $620. ($20 for the reversal fee was added)
No wonder why eBay is getting rid of this company, they are the biggest online scammer when it comes to people funds. DO NOT trust these people, they are not a legit business and have gotten rich from stealing peoplea hard earned money.
Paypal received a payment from JCREW for a refund of 662 to my debit card, but stated it would take them three to seven days to release MY MONEY.
I spent hours on the phone and RAY, A SUPERVISOR IN THE PAYPAL DEBIT CARD DEPARTMENT, WAS EXTREMELY UNHELPFUL AND REFUSED TO EXPLAIN THEIR DELAY IN PROCESSING. They stole my money and held it for a week while they earned interest on it!!!!!
On July 3, 2014 I sent a invoice via PayPal secure invoice system to Dale Ficklin for the purchase of a custom BBQ Trailer. The invoice was paid with a credit card by James Demus. PayPal handled the whole transaction.
On July 12, 2014 Dale Ficklin came with his truck to pickup the grill. I took pictures of the truck and trailer with the license plates showing.
On Aug 4, 2014 a dispute was filed with PayPal stating that an unauthorized credit card transaction had occurred on this purchase. A hold was placed on my funds for the amount of $675.
I contacted PayPal to give details of what had happened. I explained that the buyer had been sent an invoice via PayPal and that PayPal had completed the transaction not me. I sent photos of the buyer picking up the grill at my place of business.
I was advised that I did not provide enough information therefore my dispute was settled in favor of the buyer. Now I am out of the grill that was built and $675.
I was advised by PayPal that even though they completed the credit card transaction, whenever a customer says that it was an unauthorized use of the credit card they must investigate. They investigated themselves and charged it against me.
Now I filed a complaint with the Fraud Division of the DOJ who handles internet fraud. Please do not trust PayPal and it's secure invoice system for business. I will never use PayPal ever again.
If you sale on EBAY you better look at your financial records. I found out that my net profit is less then is reported by Pay Pal EBAY & GE Capital Retail Bank account. In your Transaction Details they state in one column a lesser amount but then they put a larger amount as your Net Profit. "Example" If you take $91.96 which is the net that they document in your "Transaction Details" & your actual net is $82.25 that makes a difference of $9.71.
Please look at the attached document. Basically you made more profit then you actually did. So you get screwed if your a business that sales on EBAY. You are claiming more then you should. My, my how creative they are getting WoW!Totally disgusting. In retaliation they have charged me $35.00 in late fees (illegally) & not the $25. 00 late fee that they used to charge me (illegally.) My account balance is not high enough for them to charge me a late fee of $35.00. They started doing this last year & continue to do so. Plus someone at Pay Pal went into my credit report to look at it. When I called & asked them why? They stated that they didn't. Strange really then why would their name Pay Pal be listed in my credit report? I sure as hell didn't put them in!
First, PayPal has —for years— fraudulently induced buyers to forgoe the protections accorded to buyers by credit card merchants by reasoning that buyers are protected by PayPal's spurious Buyer Protection Program, and therefore should use bank withdrawals with peace of mind. The actual purpose is so that PayPal avoids the merchant fees. To accomplish this, all settings on PayPal payment submission screens are automatically transferred from eBay and defaults, such as name and shipping address, are retained —except one: the payment means.
This field always defaults to bank account withdrawal by default, and cannot be overridden by the user. The intnent here is that the user must affirmatively and manually change the payment typie to credit card, and that some users will submit paymnet forgetting to do this, which saves PayPal numerous merchant fees. In my case, I have 87 eBay purchases in the last three months, and all but one of them I remembered to change to credit card payment. Only one did I inadvertently submit without changing, and it happened to be the purchase discussed hereinbelow, which will illustrate the illusory PayPal Buyer Protection fraud.
In this case, PayPal has allowed an eBay seller, Kyong Ja Lee (ktstore2011), who claims to be registered in Australia, but who is actually in South Korea, to keep both the money paid for an item, and the returned item itself.
Through eBay and PayPal, I purchased a suit advertised to have a substantial wool content. My tailor inspected the suit and confirmed my suspicion that it was 100% sythetic (polyester or rayon), very thin, shiny, of poor quality, and poor construction.
I contacted Kyong Ja Lee to initiate a return. Lee instructed me to return item to an address in South Korea. I used USPS for shipment, and paid $25 in return shipping costs.
After many weeks had passed we received no refund. USPS provides tracking information only up until the departure from the country (it provides no tracking services within South Korea). I initiated a dispute with PayPal (which subsequently foreclosed any dispute remedy with eBay). PayPal found in Kyong Ja Lee’s favor because USPS does not show delivery confirmation.
A few days later, Lee acknowledged receipt of the suit through the eBay emailing system: “received complete your return item, so you want refund money? thanks”
I responded “Yes!”
Later that day Lee wrote, ‘hi thanks a lot and we will refund money expect $20 ts shipping price so we will refund money $125 check please it, thanks’
I forwarded these e-mails to PayPal, reminding them that the Buyer Protection Program requires a full reimbursement, and does not permit the seller to withhold any monies for original shipping. After all, the item that was sent to me was fraudulently represented as wool. Under the Uniform Commercial Code, I should also have been entitled to consequential and incidental damages, including reimbursement of my return shipping expense, but this is not recongized by PayPal.
Several days passed, and I received no refund, but did receive an e-mail from PayPal indicating that it was following up with the seller, Kyong Ja Lee.
Nevertheless, PayPal informed me, several days later:
“Unfortunately, we can’t grant your claim appeal because we were unable to track your shipment and no response from seller regarding item receipt”
I have filed several putative ""appeals,"" and received the identical form message above from “Presten,” “Cippy,” and “Julie” all of the purported “Protection Services” department (actually, the Seller Protection Services department, or Fraud Facilitation Department).
During a phone call with PayPal representative, I was told that the seller must confirm directly to PayPal that he has received the returned item. I.e., his e-mail sent through the eBay system is insufficient evidence, even though only Lee could have sent those e-mails unless I or someone else had stolen his eBay credentials, an allegation that has yet to be claimed. By evading PayPal’s inquiries, Kyong Ja Lee precludes any action against him. Because Lee will not respond to PayPal’s inquiries, PayPal claims it must therefore find in his favor.
As a result, Kyong Ja Lee (eBay user ktstore2011), who is selling polyester or rayon suits as wool with eBay's knowledge, now has both the money AND also the item, and I have spent $25 to return to the item to him for a total loss of $175, and neither eBay nor PayPal will take any action to enjoin Lee from perpetrating his continuing fraud.
This is my reward for being an eBay registered customer (both buyer and seller) since 1999.
Paypal locks accounts without basis for 180 days per the user agreements. Because we are forced to sign the user agreement when we open a Paypal account to sell on Ebay, we agree to this without choice. Please help me make a change by fighting Paypal's ridiculous 180 hold on accounts. I am 120 days and counting, as Paypal has been holding $189 since November 26, 2013.
Please join this campaign by signing my petition via CHANGE.ORG: http://chn.ge/RvomSP
Just a warning for consumers using Paypal to pay for foreign transactions; the company charges a 2.5% fee on each of these, but does not disclose this unless you look under the "fee" heading at the bottom of the page. Since Paypal buyers are never charged fees for for any other purchases they make using the service, it is unlikely the hapless consumer would think to look under the "fee" heading in this case. When I confronted the company about the difference in exchange rates they were charging versus every other known table, they told me their system was "more up to the minute" than others listed on the internet. It was only when I kept pressing that they admitted they charged an extra fee. I don't necessiarly feel the fee is unjustified, but they need to be up front about it so the consumer can decide whether to incur the extra cost or not. So...watch out.
I bought an item off of ebay for about thirty dollars. At the time, I knew I didn't have any money in the bank account attached to my paypal, so I asked a family member if I could use her credit card instead and I would just pay her back.
That's exactly what we did. Entered the number, waited for the transaction to be authorized, done.
Several days later I notice that instead of charging the card I gave them, they skipped that part and withdrew money from an empty bank account, pushing me into a huge overdraft.
When I wrote to them, I got back the explanation that the bank account was set as the primary form of payment, with this new credit card as a back up.
...
The mental gymnastics one needs to do to envision a world where one would have a bank accout - (which if you are lucky like me, keeps letting things go through even when the balance is zero) as Plan A and a credit card (usually limited) as Plan B are pretty advanced.
Most transactions on paypal go the other way simply because that makes sense. If you hit your limit on a credit card, use up your paypal balance etc - it draws from your bank account.
Why in the name of all that is holy would I add a credit card during a purchase on the payment screen if I wanted the money to come from my bank account? It boggles my mind. IF the payment screen has anything indicating that this is what will happen, it's not obvious and I definetely did not notice anything of the sort.
Just thought I'd add to the chorus. I had troubles with them before - enough is enough.
Please go to change.org/users/joshnj82 and help fight this shady company
I am writing this letter to hopefully put and end to the ongoing scams and to share some of the horrible experiences customers have faced when dealing with eBay and Paypal. I am hopeful that this letter reaches the right person/people and doesn't get tossed to the garbage like other letters. As a eBay store owner since 2005 I have sold many different items but took pride in the fact that my feedback rating is 100% positive. I am in excellent standing with eBay and am actually owed a credit. I am not the only one, in fact there are thousands of unhappy customers who share their experience on forums such as consumeraffairs.com, ripoffreport.com, BBB.com (Better Business Bureau, and many other consumer websites. I suggest you Google eBay and Paypal scams and you will see countless websites and pages of very unhappy consumers.
I never take the time to write to businesses but I feel that eBay and PayPal are allowing scams to continue while the innocent, hard working people are being taken advantage of. All while receiving no help whatsoever from customer support from both companies. Before I continue, I must say eBay has poor customer support but PayPal's customer support is absolutely atrocious. Generic responses, one-worded answers, or the lack of email communication. I can go on and on about my negative experience with customer service but I feel this letter is more damaging and important then poor customer satisfaction.
One scam currently in the works is the buyer just stealing from the seller. I have read countless horror stories of innocent buyers being scammed while PayPal allows this type of behavior to continue. For example, a buyer buys a computer for $750. The seller promptly sends over the computer to the buyer and right away the buyer files a dispute with PayPal stating the computer is defective, not as described, etc... PayPal will then tell the buyer to resend the computer back to the seller and they will be issued a refund. Meanwhile the seller is livid because he/she knows the computer was in perfect condition and that there was no refund warranted. 4 days later the seller receives a box filled with garbage and no computer. The seller furiously calls PayPal and explains the situation, after being transferred to multiple representatives the seller speaks his/her mind. The seller is told that the box was tracked back to them because USPS tracking shows that and there is nothing they can do. That leaves the buyer with both the money and the free computer. Now the seller is out $750 and nothing can be done about it.
15 year-old Adam Perkins of Fresno, CA, recently received a new Apple iPad and then decided to sell an old laptop he no longer needed. The teenager listed the item on eBay, using the auction site’s Buy-It-Now feature, for $500. Someone bought it immediately. The second email appeared to be a payment confirmation from PayPal, stating that the buyer had sent the $500 (and presumably a shipping fee) to Perkins’ account. Perkins and his mother scrambled to send the laptop but missed the deadline for overnight shipping. That’s when they took a step back and realized they were almost scammed. The family reviewed the PayPal email. They noticed numerous spelling mistakes and grammatical errors that PayPal wouldn’t permit in an official company email — and a big red flag for a scam. After more investigation, Perkins and McConnell confirmed the buyer was a con artist.
If the scam had been successful, the buyer would have received Perkins’ laptop without paying a cent.
Paula from Florida entered a website that required credit card info and I backed out. Weeks later, I found out I was billed by PayPal. I was livid! I do not need a third party to pay for my purchases. I have credit cards. Now here is the thing about PayPal, I had so far two occasions where the site I visited decided to charge me for the experience. Each time I disputed the charge with my credit card company and I was reimbursed. It seems if you have an account with PayPal, even if you never used it someone somewhere can bill you for something. On Ripoffreport.com, PayPal has 2,381 negative reviews and I am so happy I followed my gut. Any transactions that required PayPal ONLY I ignore. They will take your money but proven wrong they will work over time to keep it. I have never lost a penny to PayPal and intend to keep it that way! PayPal is Useles.
The next two examples make me so angry it's hard to type the words, since it happened to me. I had been an eBay and Paypal member since 2005 with zero disputes and 0 positive feedback. I had my own eBay store and I found it to to be a great money-making hobby.
In late October, 2013 I had purchased a bitcoin from a buyer who had very high ratings. For those of you who are unfamiliar with a bitcoin, it is an open-source, peer-to-peer digital currency that can be used globally. In other words it is online cash that can be spent for tangible or intangible items. I see this listing for 1 bitcoin which was being sold for half the current market value. Now when it sounds too good to be true, it usually is, however, next to the price was eBay's “Buyer Protection Guaranteed” symbol. So I went ahead and made the purchase using Paypal as the payment method. Right away the buyer asked me to give him positive feedback before he sends the paid for item. I told him I would after I receive the bitcoin I paid for. I then started receiving personal emails from this seller asking me to give him $1000 for 6 bitcoins. I replied, first send the one I paid for then we can discuss further business.
Well the item never came and I called eBay to find out what to do. I spoke to a friendly, yet ill-informed customer service rep who instructed me to call PayPal and issue a stop payment with an escalated dispute. So following the instruction of my eBay rep,by calling Paypal and initiating an escalated dispute. I submitted the evidence I had, the shady correspondence between “seller” and myself, the transaction information ( all transactions are linked and verified by bitcoins block chain (website blockchain.info). The customer had an eBay account in California but two PayPal locations; one in Peru and the other was somewhere else in S. America. After submitting all this info, being a loyal customer for so many years, never being involved in any disputes or complaints, and submitting clear-cut evidence... I was scammed. PayPal somehow ruled in his favor. I called eBay and asked about the “buyer protection” and their response was, “ We must stick with PayPal’s decision” even though I was just instructed to call Paypal and begin a dispute.
In November, 2013, I started selling bitcoins on eBay, Buyers were buying and my PayPal account was rising. In about 3 had about $9,000 in my PayPal account. For a bartender who works two jobs I was ecstatic. So I kept buying and selling, not worried one bit because eBay protects their sellers, guaranteed. First week of December I was hit with my first dispute. Turns out someone purchased my item using an hacked account and the funds were returned, so I was down $350. The next day I was hit with another dispute, same issue, buyer was using a hacked PayPal account, this time I lost$500. 3 times that day Papal wrote me an email saying I was involved in a dispute. Either buyer used hacked accounts or stolen credit cards. This kept happening until my account was down to negative $850 ( I withdrew $850 from an actual buyer, so I thought.) To top it off, eBay charged me hundreds due to seller fees.
The way John Dohnaue and David Marcus (CEO'S) are allowing these companies to run are ridiculous. I for one, will not use PayPal for any payment methods. They're allowing these parasitic scum steal money from hard working citizens. I was absolutely disgusted by the way customer service treated me, it was an outrage. I say we put a stop to this with the signatures created and tell these two corporations, enough is enough. Too many people have lost money and if they can't figure out a way to protect us users, then we we will fight with our class-action suits or multiple civil suits. We can not sit back and allow this to happen anymore.
Very Angry and Frustrated Customer,
Joshua G****
Change.org/users/joshnj82
I opened a PayPal account to pay a friend $100 that I owed him for a services. I transfered money to the account from my bank account and then forwarded that money on to my friend. PayPal came back and said that I owed them $100. I told them that, through their services, I used my own money plus a fee to transfer funds to my friend. The money reappeared in my account. I then told PayPal to take the money out of my account as a form of payment. They said they couldn't do this. They instructed me to transfer the money out of my PayPal account back to my bank account. I did this and to my shock I was charge AGAIN! Now PayPal thinks I owe them $200. I tried calling customer service on several occassions but they provided no help and seemingly had no idea how their company functioned. I began to incur fees. Eventually I gave up trying to resolve the matter. The debt was passed on to a collection agency and now I can't even obtain a library card because this inept company ruined my credit profile.