Bought a new couch and love seat from them in december of 2014 had to have it repaired march of 2015 broke again may of 2015 been waiting over a month with me having to call them over and over even though they tell me each time they will get right back to me which was the same as the last time. this time after waiting over 5 weeks got ahold of them today and was informed by the manager Don that they can't fix it unless i pay them to pic it up so they can take it to there shop to fix it because he said that the repairman told them it was customer abuse the last time even though when i asked the repairman the first time what was the cause and he told me it was hard to tell but he thought the wood that was broke looked like it might of been defective from the factory never did he say it was anything i did and never did they say anything about it until today,and also the repairman just subcontracts from them.the other thing i would like to know how do they even know what caused it this time as they have never been out to see it and comfirm that it's even the same as before.whats realy funny is them thinking that i would trust them to ever bring my couch back when the can't even return a phone call. i guess they just want me to fix it myself and leave them alone but i am going to take this as far as i have to to make it right if i'm wrong then i can accept that but it's going to be on them to prove that.i guess there warranty is great as long as you don't need to use it i bet the car manufactures would like this.
Payless Furniture and Mattress Reviews
Bought a new couch and love seat from them in december of 2014 had to have it repaired march of 2015 broke again may of 2015 been waiting over a month with me having to call them over and over even though they tell me each time they will get right back to me which was the same as the last time. this time after waiting over 5 weeks got ahold of them today and was informed by the manager Don that they can't fix it unless i pay them to pic it up so they can take it to there shop to fix it because he said that the repairman told them it was customer abuse the last time even though when i asked the repairman the first time what was the cause and he told me it was hard to tell but he thought the wood that was broke looked like it might of been defective from the factory never did he say it was anything i did and never did they say anything about it until today,and also the repairman just subcontracts from them.the other thing i would like to know how do they even know what caused it this time as they have never been out to see it and comfirm that it's even the same as before.whats realy funny is them thinking that i would trust them to ever bring my couch back when the can't even return a phone call. i guess they just want me to fix it myself and leave them alone but i am going to take this as far as i have to to make it right if i'm wrong then i can accept that but it's going to be on them to prove that.i guess there warranty is great as long as you don't need to use it i bet the car manufactures would like this.