I ordered with this company and did not receive my full order. When I contacted them about the problem, there was a long process to get them to even acknowlege there was a large mistake in the order they had sent. They had then tried to chrage me extra to ship the remaining items in my order. After contacting the company's manager, she assured me I wouldn't be charged extra for the items which were already paid for. Lies! I was charged even more than if I had placed a whole new order! I called to question the charges and a long winded response finally ended with "we have credited your account for the error we made". Over a week later, the credit was still nowhere to be seen. I called again and they claimed I would have to use the credit to buy more items. I refused. They said they will fix the credit, but I have now gone to dispute the charges with my bank. Stay away from Papermart.com!!
I ordered with this company and did not receive my full order. When I contacted them about the problem, there was a long process to get them to even acknowlege there was a large mistake in the order they had sent. They had then tried to chrage me extra to ship the remaining items in my order. After contacting the company's manager, she assured me I wouldn't be charged extra for the items which were already paid for. Lies! I was charged even more than if I had placed a whole new order! I called to question the charges and a long winded response finally ended with "we have credited your account for the error we made". Over a week later, the credit was still nowhere to be seen. I called again and they claimed I would have to use the credit to buy more items. I refused. They said they will fix the credit, but I have now gone to dispute the charges with my bank. Stay away from Papermart.com!!
Papermart Reviews
I ordered with this company and did not receive my full order. When I contacted them about the problem, there was a long process to get them to even acknowlege there was a large mistake in the order they had sent. They had then tried to chrage me extra to ship the remaining items in my order. After contacting the company's manager, she assured me I wouldn't be charged extra for the items which were already paid for. Lies! I was charged even more than if I had placed a whole new order! I called to question the charges and a long winded response finally ended with "we have credited your account for the error we made". Over a week later, the credit was still nowhere to be seen. I called again and they claimed I would have to use the credit to buy more items. I refused. They said they will fix the credit, but I have now gone to dispute the charges with my bank. Stay away from Papermart.com!!
I ordered with this company and did not receive my full order. When I contacted them about the problem, there was a long process to get them to even acknowlege there was a large mistake in the order they had sent. They had then tried to chrage me extra to ship the remaining items in my order. After contacting the company's manager, she assured me I wouldn't be charged extra for the items which were already paid for. Lies! I was charged even more than if I had placed a whole new order! I called to question the charges and a long winded response finally ended with "we have credited your account for the error we made". Over a week later, the credit was still nowhere to be seen. I called again and they claimed I would have to use the credit to buy more items. I refused. They said they will fix the credit, but I have now gone to dispute the charges with my bank. Stay away from Papermart.com!!