I ordered photo Christmas cards from Paper Culture. When I got them, I found the printing to be grainy, and I thought the colors looked weird.
The company's website claims that they guarantee 100% satisfaction and will provide a refund upon receiving an e-mail requesting the refund. The website also states that they might require that the item be shipped back, but will cover return shipping except for a couple of situations that didn't apply in my case.
So I sent them an e-mail, the same day I got the cards (a Friday). Paper Culture hadn't responded by Monday, although the website states that they respond to e-mails 24/7. So I sent another e-mail on Monday. Still no response.
I called at the end of the day on Tuesday. The person I talked to said that I would receive a refund only after I shipped the cards back. (Custom cards with pictures of my family, so not useful to anyone other than me.) Well, that's contrary to what's on their website, which states that they would provide the refund when the customer requested it by e-mail.
Also, the rep said that I would have to pay the return shipping. What? The website states the return policy pretty clearly, and it pretty clearly states that they will cover the return shipping. After putting me on hold, I'm told that they'll pay the return shipping after all, but only because of their delay in responding to my e-mails. OK, whatever.
The rep then says that they will send me a return shipping label by e-mail. OK. Well, here it is the end of the day on Wednesday, and I haven't received the shipping label by e-mail.
Now I'm initiating a chargeback dispute. What a bunch of trouble!
Paper Culture Reviews
I ordered photo Christmas cards from Paper Culture. When I got them, I found the printing to be grainy, and I thought the colors looked weird.
The company's website claims that they guarantee 100% satisfaction and will provide a refund upon receiving an e-mail requesting the refund. The website also states that they might require that the item be shipped back, but will cover return shipping except for a couple of situations that didn't apply in my case.
So I sent them an e-mail, the same day I got the cards (a Friday). Paper Culture hadn't responded by Monday, although the website states that they respond to e-mails 24/7. So I sent another e-mail on Monday. Still no response.
I called at the end of the day on Tuesday. The person I talked to said that I would receive a refund only after I shipped the cards back. (Custom cards with pictures of my family, so not useful to anyone other than me.) Well, that's contrary to what's on their website, which states that they would provide the refund when the customer requested it by e-mail.
Also, the rep said that I would have to pay the return shipping. What? The website states the return policy pretty clearly, and it pretty clearly states that they will cover the return shipping. After putting me on hold, I'm told that they'll pay the return shipping after all, but only because of their delay in responding to my e-mails. OK, whatever.
The rep then says that they will send me a return shipping label by e-mail. OK. Well, here it is the end of the day on Wednesday, and I haven't received the shipping label by e-mail.
Now I'm initiating a chargeback dispute. What a bunch of trouble!