WARNING –RENTER BEWARE Panther Knob Cabin Rentals in Pigeon Forge, Tennessee owned by Bobby & Susan Bates. After speaking with Susan on the phone for the first time I had a bad feeling about having to pay half by check & the other half had to be in cash. For some reason it felt shady, but she seemed nice so I shook it off. NEVER again. I will trust my gut!!!
When we first arrived we were overwhelmed with the smell of mold, mildew, & dust. There were cobwebs hanging from the ceiling and the ceiling fans. My wife has allergies to mold & dust. We tried to air the place out by opening all the windows & doors, but it didn’t help. We had to sleep with the windows open it was that bad & it didn’t help. While there the temperatures got cold, but we just couldn’t take the bad odor. Susan showed up for her money at around 9 am the next day (Saturday). We tried to show her the cobwebs, but she claimed she was color blind & could not see dust. We had the doors open at the time she arrived because the smell was just so bad. While talking with her a roach was climbing up my leg & all she could say was “Oh my God, Oh my God, I’m so sorry!!” After I killed it she grabbed a paper towel & cleaned it up off the floor. Then she left saying the she could come back on Monday & clean the place. I told her my wife wouldn’t be able to last that long with her allergies. The only relief my wife could get was to go outside or go sit in our van. She finally agreed that she would come clean Sunday. We stayed another night because we were not able to find another place until Sunday afternoon. We left late Sunday afternoon & never saw any sign of her or a cleaning crew (We felt if she could show up at 9am to get her money, she should have shown up at least by that time to make this right. After all her place should have been clean before our arrival). We returned Tuesday & found that she had cleaned, but the smell was just as bad & the roaches were still there. Although the worst of the cobwebs were gone there was still dust hanging from the ceiling & dust on the furniture. In fact, my wife wrote her initial in the dust. The water is horrible. Before the water gets hot to take a shower it is brown or orange. Your skin feels dirtier after cleaning than you did before. We were NOT told about the rusty water before we came. In fact before coming we asked if a washer & dryer were provided & she said yes never telling us that the rusty water would leave our clothes stained. When we arrived we found signs all over the place warning of the minerals in the water that would stain clothing. She said that you are in the mountains & this should be expected (she said that about the bugs too). The place we rented after leaving her cabin had none of these problems. We have been coming to the Gatlinburg area for our anniversary for 40 years & have never encountered the rusty water or roach problems. We have rented private homes, cabins & hotel rooms.
After finding that the place had supposedly been cleaned and the odor & roaches were still there we left the key on the counter that Tuesday & took pictures. We sent her an email (below you will find a copy of the email I sent her) asking for a partial refund on that Tuesday. We have also tried calling her & leaving messages, but have yet to hear back from her. We have pictures that show the cabin at our arrival & we have pictures from the Tuesday after she cleaned.
This is an updated review as of January 23, 2015 On Panther Knob cottage rentals. I received a nice letter and a full refund for the week that we stayed October 3-10, 2014 in the cabin Deerwood. I am happy to say that this matter has been resolved fully.
This is an updated review as of January 23, 2015 On Panther Knob cottage rentals. I received a nice letter and a full refund for the week that we stayed October 3-10, 2014 in the cabin Deerwood. I am happy to say that this matter has been resolved fully.
I recieved a very nice letter from Panther Knob Cottage Rentals owner. We were also refunded all our money we paid for the week October 3-10 2014 at Deerwood cabin. This matter has been taken care of in full.
Warning before you rent from panther knob cottage rentals read this!!!!
The cabin that we stayed in with Panther knob cottage rentals (Deerwood cabin), one of seven that Susan Bates has was very filthy and very smelly, mold and mildew on window sills..There were roaches in the bathroom, on the celling and in the kitchen. We tried to contact her by phone and email to get a partial refund and she would not respond at all. We only stayed two days out of seven that's all we could stand. Make sure to check all the complaints and bad reviews on Panther Knob Cottage Rentals ( wish I had). Also do a internet check on Susan Bates at consumer complaint agency. Make sure to also check the BBB.
This is an update to the complaint against Panther Knob Cottage Rental, owner Susan Bates As of this date December 14, 2014 nothing has been resolved!!
But this is business & we expect her to do the right thing by refunding our money because the fault was hers. Her place was filthy & unhealthy (the public has every right to expect the place they rent to be clean & healthy). Even if my wife had no ill effects from the place, we deserved the place we paid for to be a clean place to stay. My wife's allergies only gave her problems when she was in THAT (Deerwood cabin) cabin. My wife was fine when she went out on the porch or was out & about. We even told Susan that she got relief when she went outside the day she picked up the money & tried to blame my wife's allergies on the fact that we were in the mountains. Mold, mildew, dust, & roaches are not the norm for any place anywhere. We didn't suffer these conditions in any of the other places we have stayed in over the 40 years we have been coming to the Gatlinburg area. She knows the truth. I will not withdraw my complaint or quit posting the truth online because I think that the public deserves to be warned & that I deserve a refund.
Worst Place I have Ever Stayed!! Panther Knob Cottage Rental ‹ ›
This is an update to the complaint against Panther Knob Cottage Rental, owner Susan Bates As of this date December 14, 2014 nothing has been resolved!!
But this is business & we expect her to do the right thing by refunding our money because the fault was hers. Her place was filthy & unhealthy (the public has every right to expect the place they rent to be clean & healthy). Even if my wife had no ill effects from the place, we deserved the place we paid for to be a clean place to stay. My wife's allergies only gave her problems when she was in THAT (Deerwood cabin) cabin. My wife was fine when she went out on the porch or was out & about. We even told Susan that she got relief when she went outside the day she picked up the money & tried to blame my wife's allergies on the fact that we were in the mountains. Mold, mildew, dust, & roaches are not the norm for any place anywhere. We didn't suffer these conditions in any of the other places we have stayed in over the 40 years we have been coming to the Gatlinburg area. She knows the truth. I will not withdraw my complaint or quit posting the truth online because I think that the public deserves to be warned & that I deserve a refund.
Panther Knob Cottages Reviews
WARNING –RENTER BEWARE Panther Knob Cabin Rentals in Pigeon Forge, Tennessee owned by Bobby & Susan Bates. After speaking with Susan on the phone for the first time I had a bad feeling about having to pay half by check & the other half had to be in cash. For some reason it felt shady, but she seemed nice so I shook it off. NEVER again. I will trust my gut!!!
When we first arrived we were overwhelmed with the smell of mold, mildew, & dust. There were cobwebs hanging from the ceiling and the ceiling fans. My wife has allergies to mold & dust. We tried to air the place out by opening all the windows & doors, but it didn’t help. We had to sleep with the windows open it was that bad & it didn’t help. While there the temperatures got cold, but we just couldn’t take the bad odor. Susan showed up for her money at around 9 am the next day (Saturday). We tried to show her the cobwebs, but she claimed she was color blind & could not see dust. We had the doors open at the time she arrived because the smell was just so bad. While talking with her a roach was climbing up my leg & all she could say was “Oh my God, Oh my God, I’m so sorry!!” After I killed it she grabbed a paper towel & cleaned it up off the floor. Then she left saying the she could come back on Monday & clean the place. I told her my wife wouldn’t be able to last that long with her allergies. The only relief my wife could get was to go outside or go sit in our van. She finally agreed that she would come clean Sunday. We stayed another night because we were not able to find another place until Sunday afternoon. We left late Sunday afternoon & never saw any sign of her or a cleaning crew (We felt if she could show up at 9am to get her money, she should have shown up at least by that time to make this right. After all her place should have been clean before our arrival). We returned Tuesday & found that she had cleaned, but the smell was just as bad & the roaches were still there. Although the worst of the cobwebs were gone there was still dust hanging from the ceiling & dust on the furniture. In fact, my wife wrote her initial in the dust. The water is horrible. Before the water gets hot to take a shower it is brown or orange. Your skin feels dirtier after cleaning than you did before. We were NOT told about the rusty water before we came. In fact before coming we asked if a washer & dryer were provided & she said yes never telling us that the rusty water would leave our clothes stained. When we arrived we found signs all over the place warning of the minerals in the water that would stain clothing. She said that you are in the mountains & this should be expected (she said that about the bugs too). The place we rented after leaving her cabin had none of these problems. We have been coming to the Gatlinburg area for our anniversary for 40 years & have never encountered the rusty water or roach problems. We have rented private homes, cabins & hotel rooms.
After finding that the place had supposedly been cleaned and the odor & roaches were still there we left the key on the counter that Tuesday & took pictures. We sent her an email (below you will find a copy of the email I sent her) asking for a partial refund on that Tuesday. We have also tried calling her & leaving messages, but have yet to hear back from her. We have pictures that show the cabin at our arrival & we have pictures from the Tuesday after she cleaned.
Matter has been resolved
This is an updated review as of January 23, 2015 On Panther Knob cottage rentals. I received a nice letter and a full refund for the week that we stayed October 3-10, 2014 in the cabin Deerwood. I am happy to say that this matter has been resolved fully.
Our money has been refunded.
This is an updated review as of January 23, 2015 On Panther Knob cottage rentals. I received a nice letter and a full refund for the week that we stayed October 3-10, 2014 in the cabin Deerwood. I am happy to say that this matter has been resolved fully.
They did the right thing!
I recieved a very nice letter from Panther Knob Cottage Rentals owner. We were also refunded all our money we paid for the week October 3-10 2014 at Deerwood cabin. This matter has been taken care of in full.
Still no response!!
As of January 13, 2015 still no response!!
Warning before you rent from panther knob cottage rentals read this!!!!
The cabin that we stayed in with Panther knob cottage rentals (Deerwood cabin), one of seven that Susan Bates has was very filthy and very smelly, mold and mildew on window sills..There were roaches in the bathroom, on the celling and in the kitchen. We tried to contact her by phone and email to get a partial refund and she would not respond at all. We only stayed two days out of seven that's all we could stand. Make sure to check all the complaints and bad reviews on Panther Knob Cottage Rentals ( wish I had). Also do a internet check on Susan Bates at consumer complaint agency. Make sure to also check the BBB.
Worst place I have ever stayed!!
This is an update to the complaint against Panther Knob Cottage Rental, owner Susan Bates As of this date December 14, 2014 nothing has been resolved!!
But this is business & we expect her to do the right thing by refunding our money because the fault was hers. Her place was filthy & unhealthy (the public has every right to expect the place they rent to be clean & healthy). Even if my wife had no ill effects from the place, we deserved the place we paid for to be a clean place to stay. My wife's allergies only gave her problems when she was in THAT (Deerwood cabin) cabin. My wife was fine when she went out on the porch or was out & about. We even told Susan that she got relief when she went outside the day she picked up the money & tried to blame my wife's allergies on the fact that we were in the mountains. Mold, mildew, dust, & roaches are not the norm for any place anywhere. We didn't suffer these conditions in any of the other places we have stayed in over the 40 years we have been coming to the Gatlinburg area. She knows the truth. I will not withdraw my complaint or quit posting the truth online because I think that the public deserves to be warned & that I deserve a refund.
Worst place I have ever stayed!!
Worst Place I have Ever Stayed!! Panther Knob Cottage Rental ‹ ›
This is an update to the complaint against Panther Knob Cottage Rental, owner Susan Bates As of this date December 14, 2014 nothing has been resolved!!
But this is business & we expect her to do the right thing by refunding our money because the fault was hers. Her place was filthy & unhealthy (the public has every right to expect the place they rent to be clean & healthy). Even if my wife had no ill effects from the place, we deserved the place we paid for to be a clean place to stay. My wife's allergies only gave her problems when she was in THAT (Deerwood cabin) cabin. My wife was fine when she went out on the porch or was out & about. We even told Susan that she got relief when she went outside the day she picked up the money & tried to blame my wife's allergies on the fact that we were in the mountains. Mold, mildew, dust, & roaches are not the norm for any place anywhere. We didn't suffer these conditions in any of the other places we have stayed in over the 40 years we have been coming to the Gatlinburg area. She knows the truth. I will not withdraw my complaint or quit posting the truth online because I think that the public deserves to be warned & that I deserve a refund.