I signed up for the 7 day free trial of a meal plan generator. I have multiple food allergies and was hopeful this would be useful in generating new ideas to expand my limited food options. I signed up expecting to be able to have a look around before making a commitment, but I was never able to log in. I tried multiple time to get assistance for the first four days, but no one ever responded to my emails, nor to the phone messages I left. I finally left a message and sent an email requesting they cancel my account before the seven day trial was up. That didn't happen, so I started calling and writing requesting a refund. Still no response. I disputed the charges through my credit card company, and after investigating, they reversed the charges. However, the program charged me again in last month. I disputed it again and while waiting to hear back, just noticed that they have charged me again for the third time. I fear I'm going to need to cancel my card and change the number to make it stop. All this trouble and I was never even able to view the product at all.
I called my diet several times over the last week after finding their phone number on my bank statement next to the charge. Everytime I called it would put me on hold for 5 minutes and 39 seconds then it would send it to a voicemail that all representatives are busy and to leave a message.
I left messages on two different occassions and never had a return phone call. I tried calling once again and same story on hold then sent to voicemail.
I decided to call my bank and put a stop payment on the company. If they charge me again next month I will cancel my card and order a new one.
PALEO DIET Reviews
I signed up for the 7 day free trial of a meal plan generator. I have multiple food allergies and was hopeful this would be useful in generating new ideas to expand my limited food options. I signed up expecting to be able to have a look around before making a commitment, but I was never able to log in. I tried multiple time to get assistance for the first four days, but no one ever responded to my emails, nor to the phone messages I left. I finally left a message and sent an email requesting they cancel my account before the seven day trial was up. That didn't happen, so I started calling and writing requesting a refund. Still no response. I disputed the charges through my credit card company, and after investigating, they reversed the charges. However, the program charged me again in last month. I disputed it again and while waiting to hear back, just noticed that they have charged me again for the third time. I fear I'm going to need to cancel my card and change the number to make it stop. All this trouble and I was never even able to view the product at all.
I called my diet several times over the last week after finding their phone number on my bank statement next to the charge. Everytime I called it would put me on hold for 5 minutes and 39 seconds then it would send it to a voicemail that all representatives are busy and to leave a message.
I left messages on two different occassions and never had a return phone call. I tried calling once again and same story on hold then sent to voicemail.
I decided to call my bank and put a stop payment on the company. If they charge me again next month I will cancel my card and order a new one.