I am demanding for the refund of our fuel surcharge we paid on October 14, 2014 for redemption tickets for me and my husband, for our flight to Manila-Jakarta, Jakarta-Manila for December 17, 2014 flight. My husband unexpectedly had a bilateral (both knees) titanium implant surgery at Makati Medical Center on November 19, 2014 and was confined for 8 days. Dr. Marcelino Cadag, his orthopedic surgeon and Dr. Joseph Gerard Lipana, Physical Medicine and Rehabilition Doctor advised us that he had to undergo Physical therapy upon discharge until March 19, 2015 and advised us to cancel any out-of-the country travel. I immediately called PAL to cancel our tickets. PAL said we can rebooked until October 14, 2015. I have rebooked our ticket for June 3, 2015 Manila-Jakarta, June 17, 2015 Jakarta-Manila. Our tickets will be issued on May 5, 2015, tuesday. I am asking for the refund of our fuel surcharge in the amount of P3,584.00 each since I already paid them on October,2014. PAL said only those tickets issued in January, 2015 with fuel surcharge will be refunded. I am wondering why our surcharge paid way back in October which we were not able to use due to hospital confinement will not be refunded. Those tickets were cancelled not because of mere whims but due to hospital confinement. And why only those tickets issued from January will be refunded.
PAL Reviews
I am demanding for the refund of our fuel surcharge we paid on October 14, 2014 for redemption tickets for me and my husband, for our flight to Manila-Jakarta, Jakarta-Manila for December 17, 2014 flight. My husband unexpectedly had a bilateral (both knees) titanium implant surgery at Makati Medical Center on November 19, 2014 and was confined for 8 days. Dr. Marcelino Cadag, his orthopedic surgeon and Dr. Joseph Gerard Lipana, Physical Medicine and Rehabilition Doctor advised us that he had to undergo Physical therapy upon discharge until March 19, 2015 and advised us to cancel any out-of-the country travel. I immediately called PAL to cancel our tickets. PAL said we can rebooked until October 14, 2015. I have rebooked our ticket for June 3, 2015 Manila-Jakarta, June 17, 2015 Jakarta-Manila. Our tickets will be issued on May 5, 2015, tuesday. I am asking for the refund of our fuel surcharge in the amount of P3,584.00 each since I already paid them on October,2014. PAL said only those tickets issued in January, 2015 with fuel surcharge will be refunded. I am wondering why our surcharge paid way back in October which we were not able to use due to hospital confinement will not be refunded. Those tickets were cancelled not because of mere whims but due to hospital confinement. And why only those tickets issued from January will be refunded.