I recently purchased an Ambit (now Ubee) U10C035 DOCSYS 3 cable modem from www.dontleaseyourmodem.com. Their e-mail support in my experience is super fast AND helpful and my order was shipped VERY promptly, as well. I had NO trouble setting this modem up with Comcast (I used their live Internet chat to do this) and I now can return my leased modem to Comcast and SAVE nearly $10 per month on lease charges! I HIGHLY recommend www.dontleaseyourmodem.com - 5 stars!
I recently purchased an Ambit (now Ubee) U10C035 DOCSYS 3 cable modem from www.dontleaseyourmodem.com. Their e-mail support in my experience is super fast AND helpful and my order was shipped VERY promptly, as well. I had NO trouble setting this modem up with Comcast (I used their live Internet chat to do this) and I now can return my leased modem to Comcast and SAVE nearly $10 per month on lease charges! I HIGHLY recommend www.dontleaseyourmodem.com - 5 stars!
Some of this may be my fault for the delay in filing a problem with the modem. I thought I may have a one year factory warranty.
Feb 27, 2014 I bought the Arris TG 852G modem thinking this would work with Time Warner / Brighthouse or Comcast.
This modem is unique as it has internet access / a wireless router and can handle two phone lines.
Fo over a month I had one delay after the other with Brighthouse due to me trying to keep two analog AT&T lines and the process of porting my existing numbers. Then came an issue of the cable installer that did not like my dog.
We finally tried to install the modem ourself like I did a Motorola Surf Modem. Should be ok. Just call the cable company, give them my serial number and mac address. They were sending a signal but the modem did see the signal is what I was told.
My thoughts were that later I would get a phone guy in to handle the phone addressing referred to as a SIP address.
The modem never would recieve the signal. We took the Arris out of line and I tried it at a friends house with COMCAST.
We reviewed the manual and procedure. Still no go. A cable instgaller came out and we could not do anyting.
By now a couple of months went by and I knew I wold be SOL on trying to get a warranty.
As I got caught up with things around the house, I tried to talk to ARRIS themsleves. I asked them if coud pay some one to fix this. their response is in the below e-mail:
Subject: ARRIS Customer Care [ref:_00D30kUAL._500a0kvCVA:ref]
John,
Thank you for choosing ARRIS Technical Support. I understand the device isn't getting online. I apologize for the inconvenience you are experiencing with the TG852G, and I am glad to be of assistance.
I apologize but we currently don't have support for the TG852G/other I recommend that you contact your service provider for assistance. (fat chance lady. He does not return my calls and his web site is constantly under maintenance review)
I hope was able to answer your question. Please do not hesitate to contact us if you have any further questions.
You can also visit us online at arris.com/consumer to access the user's guide and Frequently Asked Questions about your product.
I purchased my modem from "ownyourmodem.com this past March. At the beginning I was not able to activate the unite through Comcast so I asked for a RMA# , however, before I received the number, I to the modem to one of comcast service center where they were not able to input the modem information into their system. I tried another center and they were able to input the correct information. The modem work fine for three week at which time I lost my phone and internet service. Comcast was able to reset the modem once, however within fifteen minutes, the modem went out again and Comcast was not able to reset it. Comcat was going to send out a service tech., however, I could not wait four day with out phone service, so I picked up on of Comcast modems and started the process with "ownyourmodem.com" to get at least a partial refund, since there was to be some restocking fees.
I asked where do I return the modem. Instead of giving me an answer and an address, I was made out to be trying to take advantage of them. It took me almost ten days to receive an address, an address somewhere in San Bernardino, California. I did not save the address, all I had was the postal tracking number, which indicated that the modem was delivered.
Now "ownyourmodem.com" is asking me for the email that I received with the California address. I am not in the habit of saving emails. Once I received the information I needed I deleted the emai, thinking that all was "finally" ok.
I am still waiting to hear from them. They are now asking when did I receive the email from them.
Ownyourcablemodem.com Reviews
This is just MY experience...
I recently purchased an Ambit (now Ubee) U10C035 DOCSYS 3 cable modem from www.dontleaseyourmodem.com. Their e-mail support in my experience is super fast AND helpful and my order was shipped VERY promptly, as well. I had NO trouble setting this modem up with Comcast (I used their live Internet chat to do this) and I now can return my leased modem to Comcast and SAVE nearly $10 per month on lease charges! I HIGHLY recommend www.dontleaseyourmodem.com - 5 stars!
This is just MY experience...
I recently purchased an Ambit (now Ubee) U10C035 DOCSYS 3 cable modem from www.dontleaseyourmodem.com. Their e-mail support in my experience is super fast AND helpful and my order was shipped VERY promptly, as well. I had NO trouble setting this modem up with Comcast (I used their live Internet chat to do this) and I now can return my leased modem to Comcast and SAVE nearly $10 per month on lease charges! I HIGHLY recommend www.dontleaseyourmodem.com - 5 stars!
Some of this may be my fault for the delay in filing a problem with the modem. I thought I may have a one year factory warranty.
Feb 27, 2014 I bought the Arris TG 852G modem thinking this would work with Time Warner / Brighthouse or Comcast.
This modem is unique as it has internet access / a wireless router and can handle two phone lines.
Fo over a month I had one delay after the other with Brighthouse due to me trying to keep two analog AT&T lines and the process of porting my existing numbers. Then came an issue of the cable installer that did not like my dog.
We finally tried to install the modem ourself like I did a Motorola Surf Modem. Should be ok. Just call the cable company, give them my serial number and mac address. They were sending a signal but the modem did see the signal is what I was told.
My thoughts were that later I would get a phone guy in to handle the phone addressing referred to as a SIP address.
The modem never would recieve the signal. We took the Arris out of line and I tried it at a friends house with COMCAST.
We reviewed the manual and procedure. Still no go. A cable instgaller came out and we could not do anyting.
By now a couple of months went by and I knew I wold be SOL on trying to get a warranty.
As I got caught up with things around the house, I tried to talk to ARRIS themsleves. I asked them if coud pay some one to fix this. their response is in the below e-mail:
-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of ARRIS Customer Care
Sent: Wednesday, July 23, 2014 8:36 AM
To: redacted ([email protected])
Subject: ARRIS Customer Care [ref:_00D30kUAL._500a0kvCVA:ref]
John,
Thank you for choosing ARRIS Technical Support. I understand the device isn't getting online. I apologize for the inconvenience you are experiencing with the TG852G, and I am glad to be of assistance.
I apologize but we currently don't have support for the TG852G/other I recommend that you contact your service provider for assistance. (fat chance lady. He does not return my calls and his web site is constantly under maintenance review)
I hope was able to answer your question. Please do not hesitate to contact us if you have any further questions.
You can also visit us online at arris.com/consumer to access the user's guide and Frequently Asked Questions about your product.
Sincerely,
Yolanda
ARRIS Technical Support
I purchased my modem from "ownyourmodem.com this past March. At the beginning I was not able to activate the unite through Comcast so I asked for a RMA# , however, before I received the number, I to the modem to one of comcast service center where they were not able to input the modem information into their system. I tried another center and they were able to input the correct information. The modem work fine for three week at which time I lost my phone and internet service. Comcast was able to reset the modem once, however within fifteen minutes, the modem went out again and Comcast was not able to reset it. Comcat was going to send out a service tech., however, I could not wait four day with out phone service, so I picked up on of Comcast modems and started the process with "ownyourmodem.com" to get at least a partial refund, since there was to be some restocking fees.
I asked where do I return the modem. Instead of giving me an answer and an address, I was made out to be trying to take advantage of them. It took me almost ten days to receive an address, an address somewhere in San Bernardino, California. I did not save the address, all I had was the postal tracking number, which indicated that the modem was delivered.
Now "ownyourmodem.com" is asking me for the email that I received with the California address. I am not in the habit of saving emails. Once I received the information I needed I deleted the emai, thinking that all was "finally" ok.
I am still waiting to hear from them. They are now asking when did I receive the email from them.