I contacted Outskirts Press to inquire about publishing my book. They give a selection of services of which I choose The Diamond package at the amount of $1000. Shortly after making payment I was turned over to the second contact who promised a conference phone call at three pm. Instead she sent a text saying; " I am in the movie theater." I wrote back: " So what does that mean to me." Have not heard from her or the Manager Elizabth Javar or anyone else from Outskirts Press since then.
When I was first publishing, and Outskirts Press was getting my money, service was personal and great. After the book was published, I could not get help. I could not get a person to call me, I was misguided on costs to lower the price of my book, and the people are rude. Through emails is the only mode of communication and that is poor. I believe this company is a scam and a rip off. I believe they purposefully give false quotes and then claim you owe more. I have tried for three weeks to get someone to help me. The girl who emails me takes no responsibility for poor communication and in fact blames me!
I have requested twice to speak to a manager but get no call. Instead I get forwarded to the same girls email. I could not be more frustrated. I will not recommend this company.
Customers are "baited" by Outskirts Press' advertising products and services at a low price, but when customers visit the website, they discover it's a scam.
AFTER I purchased my package I was informed that the book format that I wanted was unavailable. I had already purchased the package and was not allowed a refund. Each time I want to change anything or reformat OUtskirts incurs high fees. They also incur storage fees which I was not informed about as well. I should not have to pay for storage fees when I've already published a book with my own money!
I have never been paid a royalty fee from Outskirst and I have had several people tell me that they have gone to my website and ordered books. In addition they have gone online to Barnes and Noble, Amazon, etc and I still have never received any royalty amount. These sales do not show up in my profile.
This is a true "Bait and Switch" operation as you are not told that the options you want are not included until after you have purchased your package.
I have been in contact with Outskirts on several occasions after I first purchased my package but have never gotten any resolution to my complaints aabout the misrepresentation.
I recently learned that there are several other people who are dissatisfied with this company so I decided to contact the BBB with my complaint.
Fee Details:
11/09/2011 47803A Zach & Dougie Dragonfly's Adventure P-Pub Revision Set Up Fee $149.00
THE FOLLOWING ARE APPARENT CHARGES OWED BY ME THAT WERE INCURRED WITHOUT MY PERMISSION OR KNOWLEDGE OF THESE ADDITIONAL FEES.
Annual storage fee per format
Price: $25.00
Quantity: 1
Title ID: 47803A (Zach & Dougie Dragonfly's Adventure)
2014 -- format 1
$25.00Annual storage fee per format
Price: $25.00
Quantity: 1
Title ID: 47803A (Zach & Dougie Dragonfly's Adventure)
Title ID: 47803A (Zach & Dougie Dragonfly's Adventure)
$25.00
Consumer's Desired Resolution:
I would like a refund of all expenses incurred by me because of the misrepresentation and intention to "bait and switch" the publishing package purchased. Unknown to me this package included ongoing and continuous fees and charges unknown to me when I purchased the package.In addition, if I want to make any changes to my book I am forced to pay astronomical revision fees! AFTER purchasing my package I was then informed the size and format of my book was not available. Unknown to authors, Outskirts also sets the pricing on books so that they make the highest commissions. My book ended up to be so high priced that it doesn't sell well. If I want to change the format I will forced to pay the astronomical revision fees! I believe that Outskirts Press has unlawfully not paid me my due commissions and royalty fees from consumer purchases. The intention of the bait-and-switch is to encourage purchases of substituted higher priced goods. It suggests that the seller will not show the original product or service advertised but instead will demonstrate a more expensive product or a similar product with a higher margin.In the United States, courts have held that the purveyor using a bait-and-switch operation may be subject to a lawsuit by customers for false advertising, and can be sued for trademark infringement by competing manufacturers, retailers, and others who profit from the sale of the product used as bait.
Outskirts Press, Inc. Reviews
I contacted Outskirts Press to inquire about publishing my book. They give a selection of services of which I choose The Diamond package at the amount of $1000. Shortly after making payment I was turned over to the second contact who promised a conference phone call at three pm. Instead she sent a text saying; " I am in the movie theater." I wrote back: " So what does that mean to me." Have not heard from her or the Manager Elizabth Javar or anyone else from Outskirts Press since then.
When I was first publishing, and Outskirts Press was getting my money, service was personal and great. After the book was published, I could not get help. I could not get a person to call me, I was misguided on costs to lower the price of my book, and the people are rude. Through emails is the only mode of communication and that is poor. I believe this company is a scam and a rip off. I believe they purposefully give false quotes and then claim you owe more. I have tried for three weeks to get someone to help me. The girl who emails me takes no responsibility for poor communication and in fact blames me!
I have requested twice to speak to a manager but get no call. Instead I get forwarded to the same girls email. I could not be more frustrated. I will not recommend this company.
Customers are "baited" by Outskirts Press' advertising products and services at a low price, but when customers visit the website, they discover it's a scam.
AFTER I purchased my package I was informed that the book format that I wanted was unavailable. I had already purchased the package and was not allowed a refund. Each time I want to change anything or reformat OUtskirts incurs high fees. They also incur storage fees which I was not informed about as well. I should not have to pay for storage fees when I've already published a book with my own money!
I have never been paid a royalty fee from Outskirst and I have had several people tell me that they have gone to my website and ordered books. In addition they have gone online to Barnes and Noble, Amazon, etc and I still have never received any royalty amount. These sales do not show up in my profile.
This is a true "Bait and Switch" operation as you are not told that the options you want are not included until after you have purchased your package.
I have been in contact with Outskirts on several occasions after I first purchased my package but have never gotten any resolution to my complaints aabout the misrepresentation.
I recently learned that there are several other people who are dissatisfied with this company so I decided to contact the BBB with my complaint.
Fee Details:
11/09/2011 47803A Zach & Dougie Dragonfly's Adventure P-Pub Revision Set Up Fee $149.00
11/09/2011 47803A Zach & Dougie Dragonfly's Adventure P-Pub Add F2-HB (diff size as PB) $299.00
04/15/2011 47803A Zach & Dougie Dragonfly's Adventure P-Pub Hourly Work Interior (F1 and/or... more $12.50
P-Pub Hourly Work Interior (F1 and/or F2)
03/13/2011 47803A Zach & Dougie Dragonfly's Adventure P-Pub Revision Set Up Fee $149.00
12/19/2010 47803A Zach & Dougie Dragonfly's Adventure Celebrity Endorsements (5) $99.00
11/27/2010 47803A Zach & Dougie Dragonfly's Adventure 25 Additional Interior Edits $15.00
11/24/2010 47803A Zach & Dougie Dragonfly's Adventure Galley Edit Fee $49.00
08/03/2009 47803A Zach & Dougie Dragonfly's Adventure Cover Custom $299.00
07/09/2009 47803A Zach & Dougie Dragonfly's Adventure Copyright $99.00
07/09/2009 47803A Zach & Dougie Dragonfly's Adventure Images Digital 10 pack more $147.00
02/20/2009 47803A Zach & Dougie Dragonfly's Adventure Publishing fee pearl (after deposit) $1,064.00
03/05/2008 47803A Zach & Dougie Dragonfly's Adventure Publishing Deposit $35.00
Total: 2416.50 Paid by Discover Card
THE FOLLOWING ARE APPARENT CHARGES OWED BY ME THAT WERE INCURRED WITHOUT MY PERMISSION OR KNOWLEDGE OF THESE ADDITIONAL FEES.
Annual storage fee per format
Price: $25.00
Quantity: 1
Title ID: 47803A (Zach & Dougie Dragonfly's Adventure)
2014 -- format 1
$25.00Annual storage fee per format
Price: $25.00
Quantity: 1
Title ID: 47803A (Zach & Dougie Dragonfly's Adventure)
Title ID: 47803A (Zach & Dougie Dragonfly's Adventure)
$25.00
Consumer's Desired Resolution:
I would like a refund of all expenses incurred by me because of the misrepresentation and intention to "bait and switch" the publishing package purchased. Unknown to me this package included ongoing and continuous fees and charges unknown to me when I purchased the package.In addition, if I want to make any changes to my book I am forced to pay astronomical revision fees! AFTER purchasing my package I was then informed the size and format of my book was not available. Unknown to authors, Outskirts also sets the pricing on books so that they make the highest commissions. My book ended up to be so high priced that it doesn't sell well. If I want to change the format I will forced to pay the astronomical revision fees! I believe that Outskirts Press has unlawfully not paid me my due commissions and royalty fees from consumer purchases. The intention of the bait-and-switch is to encourage purchases of substituted higher priced goods. It suggests that the seller will not show the original product or service advertised but instead will demonstrate a more expensive product or a similar product with a higher margin.In the United States, courts have held that the purveyor using a bait-and-switch operation may be subject to a lawsuit by customers for false advertising, and can be sued for trademark infringement by competing manufacturers, retailers, and others who profit from the sale of the product used as bait.