I had ordered a $144.00 volatge regulator for my boat that I was told by a technician that I needed to repair it. The part was sent to me and it was not the correct part I needed. after finding this out I tried to return the part to the company. I talked to the company owner and informed him that I didn't even install the part and it was in the same shape as it was when it was shipped to me. I told the owner that I am willing to pay the 20% restocking fee, but he informed me that it was against the company policy to accept ANY returns. no exceptions. I told him that the part came from them and nothing was wrong with it, but he would not make any exceptions. I informed him that this is bad business practice. He then told me to go to ebay or craigslist and try to sell it. And also that " they are not Wal-Mart and don't take returns. I consider this a bad business practice and I feel that I was ripped off. I told him I would never use their company again I would tell everyone I know of their shady business practices. He told me to go ahaed and do what I needed to do. He didn't care at all. So this is why Im reporting thier business. Maybe if if others know of this practice and their attitude towards future customers maybe they would change their policy.
Outboardignition.com Reviews
I had ordered a $144.00 volatge regulator for my boat that I was told by a technician that I needed to repair it. The part was sent to me and it was not the correct part I needed. after finding this out I tried to return the part to the company. I talked to the company owner and informed him that I didn't even install the part and it was in the same shape as it was when it was shipped to me. I told the owner that I am willing to pay the 20% restocking fee, but he informed me that it was against the company policy to accept ANY returns. no exceptions. I told him that the part came from them and nothing was wrong with it, but he would not make any exceptions. I informed him that this is bad business practice. He then told me to go to ebay or craigslist and try to sell it. And also that " they are not Wal-Mart and don't take returns. I consider this a bad business practice and I feel that I was ripped off. I told him I would never use their company again I would tell everyone I know of their shady business practices. He told me to go ahaed and do what I needed to do. He didn't care at all. So this is why Im reporting thier business. Maybe if if others know of this practice and their attitude towards future customers maybe they would change their policy.