Think twice, even three and four times before ordering ANYTHING from this company.
I ordered climbing vines and received an email that there was a "status change" in the delivery. I called and left several voicemails trying to figure out when they might ship. NO ONE ever called me back. I then emailed and left messages to cancel my order - then about 1 1/2 weeks later - I received a box of some pretty pathetic and sad looking bare root sticks!! I planted immediately. One month later, I still have brittle sick, looking sticks.
Really a frustrating experience trying to find a telephone # to call and talk to someone. By the way their voicemail gives an incorrect email address to contact Customer Service! I finally replied to a confirmation email they sent me.
Their policy is NOT to refund - you can fill out a claim form (which I couldn't locate on their pitiful website) and send the dead plants back. AND they will send you new plants. I assume they will also be dead!!
I order online frequently and have never run into so much difficultly. Crap service equals crap product obviously!!
What a scam!!!!!!
lesson learned -- Spend a couple bucks more and buy locally!!
Online Plant Nursery Reviews
Think twice, even three and four times before ordering ANYTHING from this company.
I ordered climbing vines and received an email that there was a "status change" in the delivery. I called and left several voicemails trying to figure out when they might ship. NO ONE ever called me back. I then emailed and left messages to cancel my order - then about 1 1/2 weeks later - I received a box of some pretty pathetic and sad looking bare root sticks!! I planted immediately. One month later, I still have brittle sick, looking sticks.
Really a frustrating experience trying to find a telephone # to call and talk to someone. By the way their voicemail gives an incorrect email address to contact Customer Service! I finally replied to a confirmation email they sent me.
Their policy is NOT to refund - you can fill out a claim form (which I couldn't locate on their pitiful website) and send the dead plants back. AND they will send you new plants. I assume they will also be dead!!
I order online frequently and have never run into so much difficultly. Crap service equals crap product obviously!!
What a scam!!!!!!
lesson learned -- Spend a couple bucks more and buy locally!!