Plan does not provide services detailed in plan. 1.Stove blew up in April, Not operable. Plan waited 3 weeks before paying for a new stove. We had to eat out every meal. 2. In May, air conditioner was not working properly. Heat in the home is 82 degrees most afternoons and evenings. My wife is sick and cant take the heat. 3. Two technicians from Old Republic came out and put Freon in the unit each time as I watched them. Units leak Freon when they are shot; it is 15 years old and both technicians said that was about the life of the unit. One cleaned unit and charged me $129 in that it was not covered. 4. Old Republic sent another technician who said a bigger unit is needed. He told my wife, who has stage 4 terminal cancer, that the existing unit was shot. Of course, Old Republic says that the unit is fine and that they will not pay for it at all. 5. I retained an independent heating and air person who told me the unit needed to be replaced. He took the cover off and showed me where it was leaking oil all over the ground. It is also making a loud hissing noise. He also showed me that the unit had not been properly cleaned, although I paid the Old Republic contractor out of my own pocket. 6. I had 4 separate firms come in to give me bids. All said the unit needs replacing. I have called Old Republic many times including today. They refuse to pay anything at all toward the new unit. 7. I am replacing the unit tomorrow. I can wait not longer.
I recently bought a home in Tucson, AZ. The seller purchased a home warranty through Old Republic Home Protection. I contacted Old Republic to request an electrician come to my home to assess 2 electrical problems: 1) 220 outlet not functioning behind my house. 2) 3 outlets at one side of my living room not functioning.
Old Republic arranged for their contracted electrician to call me to schedule an appointment for an evaluation. He never called me when indicated. I called him which irritated him. He stated he would arrive at my home "in a little while." He never showed up that day or ever since. I called him 3 times that weekend and left voice messages. He never returned my calls. I then contacted Old Republic's claims representative here in Tucson and reported the electrician as never appearing at my home as scheduled or returning my calls. She attempted to contact the electrician as did a claims rep for Old Republic in California. After a week, neither I or the Old Republic reps ever did hear from the contracted electrician. He never returned any of our calls. The Old Republic reps submitted a complaint on the contracted electrician.
A week of waiting for the electrician to make contact had passed when the Old Republic reps both in Tucson and CA suggested that I use an electrician I knew to make the repair up to $250. I knew of none since I was new to Tucson. The Tucson rep for Old Republic suggested a local electrician she had worked with before. I made contact with that electrician and scheduled him to arrive to my home to make an assessment of my 2 electrical problems and the repair estimate. He arrived as scheduled and spent 30 minutes inspecting, explaining the problems, and provided a verbal estimate. He suggested one of the electrical problems was to be blamed on my contractor yet the other problem was possibly covered by my home warranty with Old Republic. He left stating that he would contact the Old Republic rep in Tucson and explain his assessment.
Two weeks passed without hearing from either of the Old Republic reps or the electrician who came to my home. I called both Old Republic reps and received two totally different stories about what was occurring. The Tucson based rep stated that she was "fighting for me" by requesting a better resolution of what the CA reps had come up with based on my electrical repairs not qualifying under my Old Republic warranty from the electrician's assessment. The Tucson rep explained that I was only to receive a $75 check from Old Republic for the inconvenience I experienced with the first electrician. I then contacted the Old Republic rep in CA and was told by her that the $75 check was actually for compensating me for the second electrician's "repair" invoice. I explained to her that the electrician never made any repairs but simply evaluated the electrical problems and provided a verbal estimate. She was surprised to hear this and stated that the second electrician was difficult to get a hold of to submit the proper claim form and had instead submitted an invoice for repairs completed. She stated that her department had originally determined to mail me a $75 check for my inconvenience however she explained that she was going to further investigate the electrician's actions and contact me. It has now been 3 weeks yet I have not heard from her since nor have I received a $75 check.
I called the Old Republic rep in Tucson today to ask what has been determined by Old Republic. She stated that I would only be receiving a $75 check for my trouble. I told her what the CA rep had explained to me and that she has not contacted me during the past 3 weeks. She kept repeating why my electrical problems won't be repaired and that she would have the CA rep finally call me to further explain the same. It has been a total of 7 weeks since this claim process with Old Republic has started and absolutely nothing has been done to resolve my electrical problems and I haven't received a $75 check.
When we purchased our home in Oct. 2013, we knew the house was constructed in 2004 and knew that home warranty protection was required. We went with the company selection recommended by our agent. Big Mistake. Starting in May, 2014 Old Republic sent out the same vendor 3 times to fix our A/C problem, hot air coming out of the vents. No solution. Several weeks ago I called Old Republic to complain, they sent out a different vendor to diagnose. The result, equipment in the attic was condemned by that company with their recommendation to replace. They would be replacing a 10-year old piece of equipment that is not manufactured in 2014. The work requires duct movement in the plenum. And now Old Republic tells us we have to pay an additional $755 for items not covered.
Reading my copy of the warranty, the contract I paid for with Old Republic, I say it is covered. If you read the items listed in the response you will see from the following quote that that description does NOT apply and my response or reciting of the specific clause in the contract I cite DOES apply.
We paid an additional $70 for "Optional Home Buyer Coverage" under the section, "Air Condition Cooler (For Duct Work, see Heating System Coverage.) Quote:
"...in order to maintain system operational compatibility and operating efficiency that meets or exceeds that of the original equipment, we will replace any covered component as well as modify the plenum, indoor electrical, air handling transition, duct connections , and the installation of meter devices, as necessary."
And this is EXACTLY was needs to be done per my direct conversations with the vendor/contractor that Old Republic chose to diagnose our system. The vendor condemned the equipment that needs to replaced and as described in the paragraph above this is the work that needs to be done: replace the equipment, reroute the duct work in the plenum.
I recently retired after 44 years from a senior management position with a major corporation in Los Angeles. I was responsible for all facilities and HVAC equipment in those facilities. During my career I dealt with countless vendors, contractors and warranty companies. Old Republic is the absolute worst I have ever had to deal with. In my complaint with them now they obfuscate, lie, and cheat to avoid paying for the totality of the work required.
If they do not resolve this soon to my satisfaction I will continue my campaign to discredit them with the BBB, online to as many complaint sites I can find, through a letter writing campaign to contractor and real estate associations.
And finally, I consider my warranty that I paid for with Old Republic to be a contract they have abrogated. And if they do not resolve this matter soon, I will see legal relief.
My wife and I have been dealing with this dishonest company since May 2014, it is now the end of September 2014. We will do whatever it takes to resolve this matter. Will Old Republic to the same? As of the date of this writing, 9-26-14, this complaint has NOT been resolved.
Having a warranty with Old Republic for a few years, when I had a leak in the only usable tub/shower in my home a couple of years ago, I contacted the company.
I then was put through hell by Old Republic when the first plumber sent not only did not fix the leak, but managed to break the handle on my shower/tub so that I had to use pliers to turn the faucet on and off. Furthermore, he could not change the washer in a bathroom sink faucet. Old Republic sent other companies, one of which had to go through the wall on the other side of my bathroom to solder the pipes.
The first employee sent to do the soldering did not do so correctly so the pipes in the wall were leaking. I relayed these issues to Old Republic, which allowed me to choose a company I felt was responsible and reliable to fix the problem, after which Old Republic would reimburse me. This was about 11 plumbers and other contractors all together over a 4-month span.
Since I had not had to contact Old Republic for any reason this past year, I assumed I would simply receive my invoice to pay for another year of service.
When I didn't, I contacted the company and was told that they decided to drop me as a customer because for that period of that year, Old Republic had paid out more than I had paid over the time I was a customer. Isn't that what insurance/home warranties are for? If the first plumber had been able to easily fix the leaky faucet (which is leaking again) and not cause further damage, that would have been that.
I assume that Old Republic does not have a very large customer base if they can't afford to keep one person whose issues the home warranty co. contractors caused and cost more than I paid for that year. I never had a home warranty until I bought my current house because I didn't need one. Things were done properly the first time. People I hired knew what they were doing.
So, to summarize, Old Republic dropped me because their contractors caused problems that they didn't know how to fix. I'm guessing home warranties are like auto insurance; you pay and pay and pay for it and hope to not use it. For people who can repair everything themselves, I would not get a home warranty.
The company sent a tech of their chosing to my house to repair my hot tub. The tech collected a $60 servie fee up front and started to repair my hot tub after parts were received. The tech left during the repair claiming that additional parts were required and did not return to complete the job.
I placed numerous calls to the company to inquire when the johb would be completed. I was told that the tech informed the company that the hot tub could have never worked in the first place and that they were not going to continue to honor the coverage on my hot tub - in the middle of the repair.
I then attempted to cancel my obvoiusly worthless warranty coverage. At this point my 'coverage' had been in place for approx 6 weeks. I had paid $660 for coverage which included $160 specifically for the hot tub. I received a check back for $109. The company claimed that I was charged for the cost of the claim ofr the hot tub that they were billed by the tech that they selected - even though the repair was never completed.
I'm left with NO COVERAGE, a hot tub that is TORN APART on my patio and the frustration of dealing with this obvioulsy deceitful 'warranty?' company.
This has been reported to the Better Business Bureau but so far - after over a month, the only responses received from the company, through the Better Business Bureau, have been canned responses by someone specifically assigned to respond to BBB complaints.
This scam of a company tries to tell you they can respond in 48 hours to any incident. They also tell you they will reimburse you for work done in an emergency but then claim they can get the work done for 10% of the actual cost and only reimburse that much. A $700 plumbing job with 3 quotes at that price and they offer to pay $120!!!
They should be ashamed of themselves and I. Hope they rot in hell.
Old Republic Home Protection Reviews
Plan does not provide services detailed in plan. 1.Stove blew up in April, Not operable. Plan waited 3 weeks before paying for a new stove. We had to eat out every meal. 2. In May, air conditioner was not working properly. Heat in the home is 82 degrees most afternoons and evenings. My wife is sick and cant take the heat. 3. Two technicians from Old Republic came out and put Freon in the unit each time as I watched them. Units leak Freon when they are shot; it is 15 years old and both technicians said that was about the life of the unit. One cleaned unit and charged me $129 in that it was not covered. 4. Old Republic sent another technician who said a bigger unit is needed. He told my wife, who has stage 4 terminal cancer, that the existing unit was shot. Of course, Old Republic says that the unit is fine and that they will not pay for it at all. 5. I retained an independent heating and air person who told me the unit needed to be replaced. He took the cover off and showed me where it was leaking oil all over the ground. It is also making a loud hissing noise. He also showed me that the unit had not been properly cleaned, although I paid the Old Republic contractor out of my own pocket. 6. I had 4 separate firms come in to give me bids. All said the unit needs replacing. I have called Old Republic many times including today. They refuse to pay anything at all toward the new unit. 7. I am replacing the unit tomorrow. I can wait not longer.
I recently bought a home in Tucson, AZ. The seller purchased a home warranty through Old Republic Home Protection. I contacted Old Republic to request an electrician come to my home to assess 2 electrical problems: 1) 220 outlet not functioning behind my house. 2) 3 outlets at one side of my living room not functioning.
Old Republic arranged for their contracted electrician to call me to schedule an appointment for an evaluation. He never called me when indicated. I called him which irritated him. He stated he would arrive at my home "in a little while." He never showed up that day or ever since. I called him 3 times that weekend and left voice messages. He never returned my calls. I then contacted Old Republic's claims representative here in Tucson and reported the electrician as never appearing at my home as scheduled or returning my calls. She attempted to contact the electrician as did a claims rep for Old Republic in California. After a week, neither I or the Old Republic reps ever did hear from the contracted electrician. He never returned any of our calls. The Old Republic reps submitted a complaint on the contracted electrician.
A week of waiting for the electrician to make contact had passed when the Old Republic reps both in Tucson and CA suggested that I use an electrician I knew to make the repair up to $250. I knew of none since I was new to Tucson. The Tucson rep for Old Republic suggested a local electrician she had worked with before. I made contact with that electrician and scheduled him to arrive to my home to make an assessment of my 2 electrical problems and the repair estimate. He arrived as scheduled and spent 30 minutes inspecting, explaining the problems, and provided a verbal estimate. He suggested one of the electrical problems was to be blamed on my contractor yet the other problem was possibly covered by my home warranty with Old Republic. He left stating that he would contact the Old Republic rep in Tucson and explain his assessment.
Two weeks passed without hearing from either of the Old Republic reps or the electrician who came to my home. I called both Old Republic reps and received two totally different stories about what was occurring. The Tucson based rep stated that she was "fighting for me" by requesting a better resolution of what the CA reps had come up with based on my electrical repairs not qualifying under my Old Republic warranty from the electrician's assessment. The Tucson rep explained that I was only to receive a $75 check from Old Republic for the inconvenience I experienced with the first electrician. I then contacted the Old Republic rep in CA and was told by her that the $75 check was actually for compensating me for the second electrician's "repair" invoice. I explained to her that the electrician never made any repairs but simply evaluated the electrical problems and provided a verbal estimate. She was surprised to hear this and stated that the second electrician was difficult to get a hold of to submit the proper claim form and had instead submitted an invoice for repairs completed. She stated that her department had originally determined to mail me a $75 check for my inconvenience however she explained that she was going to further investigate the electrician's actions and contact me. It has now been 3 weeks yet I have not heard from her since nor have I received a $75 check.
I called the Old Republic rep in Tucson today to ask what has been determined by Old Republic. She stated that I would only be receiving a $75 check for my trouble. I told her what the CA rep had explained to me and that she has not contacted me during the past 3 weeks. She kept repeating why my electrical problems won't be repaired and that she would have the CA rep finally call me to further explain the same. It has been a total of 7 weeks since this claim process with Old Republic has started and absolutely nothing has been done to resolve my electrical problems and I haven't received a $75 check.
When we purchased our home in Oct. 2013, we knew the house was constructed in 2004 and knew that home warranty protection was required. We went with the company selection recommended by our agent. Big Mistake. Starting in May, 2014 Old Republic sent out the same vendor 3 times to fix our A/C problem, hot air coming out of the vents. No solution. Several weeks ago I called Old Republic to complain, they sent out a different vendor to diagnose. The result, equipment in the attic was condemned by that company with their recommendation to replace. They would be replacing a 10-year old piece of equipment that is not manufactured in 2014. The work requires duct movement in the plenum. And now Old Republic tells us we have to pay an additional $755 for items not covered.
Reading my copy of the warranty, the contract I paid for with Old Republic, I say it is covered. If you read the items listed in the response you will see from the following quote that that description does NOT apply and my response or reciting of the specific clause in the contract I cite DOES apply.
We paid an additional $70 for "Optional Home Buyer Coverage" under the section, "Air Condition Cooler (For Duct Work, see Heating System Coverage.) Quote:
"...in order to maintain system operational compatibility and operating efficiency that meets or exceeds that of the original equipment, we will replace any covered component as well as modify the plenum, indoor electrical, air handling transition, duct connections , and the installation of meter devices, as necessary."
And this is EXACTLY was needs to be done per my direct conversations with the vendor/contractor that Old Republic chose to diagnose our system. The vendor condemned the equipment that needs to replaced and as described in the paragraph above this is the work that needs to be done: replace the equipment, reroute the duct work in the plenum.
I recently retired after 44 years from a senior management position with a major corporation in Los Angeles. I was responsible for all facilities and HVAC equipment in those facilities. During my career I dealt with countless vendors, contractors and warranty companies. Old Republic is the absolute worst I have ever had to deal with. In my complaint with them now they obfuscate, lie, and cheat to avoid paying for the totality of the work required.
If they do not resolve this soon to my satisfaction I will continue my campaign to discredit them with the BBB, online to as many complaint sites I can find, through a letter writing campaign to contractor and real estate associations.
And finally, I consider my warranty that I paid for with Old Republic to be a contract they have abrogated. And if they do not resolve this matter soon, I will see legal relief.
My wife and I have been dealing with this dishonest company since May 2014, it is now the end of September 2014. We will do whatever it takes to resolve this matter. Will Old Republic to the same? As of the date of this writing, 9-26-14, this complaint has NOT been resolved.
Having a warranty with Old Republic for a few years, when I had a leak in the only usable tub/shower in my home a couple of years ago, I contacted the company.
I then was put through hell by Old Republic when the first plumber sent not only did not fix the leak, but managed to break the handle on my shower/tub so that I had to use pliers to turn the faucet on and off. Furthermore, he could not change the washer in a bathroom sink faucet. Old Republic sent other companies, one of which had to go through the wall on the other side of my bathroom to solder the pipes.
The first employee sent to do the soldering did not do so correctly so the pipes in the wall were leaking. I relayed these issues to Old Republic, which allowed me to choose a company I felt was responsible and reliable to fix the problem, after which Old Republic would reimburse me. This was about 11 plumbers and other contractors all together over a 4-month span.
Since I had not had to contact Old Republic for any reason this past year, I assumed I would simply receive my invoice to pay for another year of service.
When I didn't, I contacted the company and was told that they decided to drop me as a customer because for that period of that year, Old Republic had paid out more than I had paid over the time I was a customer. Isn't that what insurance/home warranties are for? If the first plumber had been able to easily fix the leaky faucet (which is leaking again) and not cause further damage, that would have been that.
I assume that Old Republic does not have a very large customer base if they can't afford to keep one person whose issues the home warranty co. contractors caused and cost more than I paid for that year. I never had a home warranty until I bought my current house because I didn't need one. Things were done properly the first time. People I hired knew what they were doing.
So, to summarize, Old Republic dropped me because their contractors caused problems that they didn't know how to fix. I'm guessing home warranties are like auto insurance; you pay and pay and pay for it and hope to not use it. For people who can repair everything themselves, I would not get a home warranty.
The company sent a tech of their chosing to my house to repair my hot tub. The tech collected a $60 servie fee up front and started to repair my hot tub after parts were received. The tech left during the repair claiming that additional parts were required and did not return to complete the job.
I placed numerous calls to the company to inquire when the johb would be completed. I was told that the tech informed the company that the hot tub could have never worked in the first place and that they were not going to continue to honor the coverage on my hot tub - in the middle of the repair.
I then attempted to cancel my obvoiusly worthless warranty coverage. At this point my 'coverage' had been in place for approx 6 weeks. I had paid $660 for coverage which included $160 specifically for the hot tub. I received a check back for $109. The company claimed that I was charged for the cost of the claim ofr the hot tub that they were billed by the tech that they selected - even though the repair was never completed.
I'm left with NO COVERAGE, a hot tub that is TORN APART on my patio and the frustration of dealing with this obvioulsy deceitful 'warranty?' company.
This has been reported to the Better Business Bureau but so far - after over a month, the only responses received from the company, through the Better Business Bureau, have been canned responses by someone specifically assigned to respond to BBB complaints.
STAY AWAY FROM THIS COMPANY!
This scam of a company tries to tell you they can respond in 48 hours to any incident. They also tell you they will reimburse you for work done in an emergency but then claim they can get the work done for 10% of the actual cost and only reimburse that much. A $700 plumbing job with 3 quotes at that price and they offer to pay $120!!!
They should be ashamed of themselves and I. Hope they rot in hell.