I am lula conway-yuce. Early morning july 15, 2015, my banker telephoned me about a fraud alert, and ask if i had authorized $79.95 on my card, and i said no. Immediately they blocked all transations from that card. This means i had to get to the bank, to get a new card, and call all automatic payments to give them the new number.
On june 30, 2015, i talked to a a young lady from the above company, trying to sell me their cream. Immediately i said to her. "you are speaking to me about the wrong type of product, because my skin is very sensitive, and i can not use many types creams on my body, especially my face, and for that resaon you're wasting your time".
My explanation was all to no avail. She, The name i can't remember) went on speaking, explaining how sure she was that their product would not irritate my skin because it's all natural, and that she also has sensitive skin and uses nothing but aloevella for years and it has never irritated her skin. She also said that they have many customers with sensitive skin and have never had any complaints about their cream.
At this point, i started asking question about the price and payment plan. She said, "i could send you a trial bottle for $4.95, to use morning and night for 15 days to make sure it doesn't irritate your skin. If it does, call for a customer refund number to return it within 15 days. If you keep it, we will bill your card $79.95 for each shipment. I said to her, "i will only consent to the trial bottle for now, and if i like the product, i will call you within 14 days to continue the order." right now, you have my $84.90!
Unbelievably surprising, the trial bottle was not delivered to me until 6 days later. From june 30, 2015 when we talked, to july 6, 2015. For sure, i was not going to try the product at that time, because it was too late. Eight (8) days was not enought time for me to be sure the cream was good for my skin. Therefore, soon after my banker called, i quickly packaged the cream in it's box and went to the post office to mail it.
I went back and got on my computer to write a complaint and search for a complaint report site to report ojas enterprises llc as a ripoff company!
Later, i called ojas enterprises to get my money back. A man answered the phone and i told him my name and why i called. He immediately tried to push me into keeping the product for 30% of the price. I repeated absolutely not, you have your product, and i want my money back! but he kept trying to make me take his deal and i kept saying no, and i didn't like it. He went on and on and understood he was irritating me and changed his subject. Then said, "you will have to wait 50 days to get a refund! i almost fell out of my chair, and said, i never heard of such a thing, and the phone went dead! i called back two times but no respond.
Later, i called a third time and another man answered the phone who called himself jose. I explained who i was and why i called again. He said, "you called sometime ago" and i said yes i did. Unfortunately, he was a repeat of the other guy, but offered 50% of the price to keep their cream. I said not a chance, i only want my $84.90, and i want it now! but he, as the other one, just didn't want to give me back my money, which they took sooner than they should have. Then: yes, you guest it, he said, "you will never get a refund before 50 days! i hung up!
Like most of you I was sucked into this so called Free Trial promotion on the internet. No where in this ad did it say that you had to pay full price for the trial product . Before I even received the product my bank called and told me that this company was trying to charge me almost 100.00 dollars . I told them not to pay it. There were 2 boxes of wrinkles creams that was sent to me at one time. I called as soon as they came and cancled any future orders and was furious that they had tried to take money out of my account before I even knew what was going on.
I have an unlisted number and am on the " NC Do Not Call List" . I have been threatened by these people wanting their money almost 4 ime to 5 a week. I was told by the same guy that threatens me every time that he will keep calling until I pay. I hate to admit it but I cussed hime out today. Is there anything that I can do to keep them from harrassing me?
Ordered trial product, taking over a week to arrive. Ojas charged my card before the 15 day trial ended. I called immediately to start the refund process. I received the RA#'s and sent product back to the company. I received the confirmation email informing me of receipt of my package and the '7-10 day ' transaction window for my refund. Grateful for a responsible and honest company to return a much needed $250. It's a very nice story- to this point. After 2 weeks and no refund, I called customer sevice to leave a message. Two weeks later I got the generic auto email- to allow '7-10 days.' After a week, called again, got 2nd auto email. After additional 5 weeks I received the generic email stating that 'a technical issue on THEIR end, they couldn't give the refund and to contact my bank for a chargeback. My next email asked what is a technical problem, what info do I need for my bank, and asking them not to take another 4 weeks to respond. After a few calls and being on hold long enough to become a part-time job, finally reached a human voice on the phone. I was given an explaination that on that particular day the technical problem affected 1000 people, but they've been working to all this time to give my refund. (I was hard pressed to believe 1000 people), The agent told me he would work on it personally and take my request to the supervisor- manually. She knew that other refunds were given this way. She would do that to prevent a chargeback because it's a negative report for the company and could result on a fine to the company. Again, 7-10 stock answer. Now 4 months have passed. Several phone calls and emails have transpired, and given the promise of a refund. When asked to speak with a supervisor, the agent said he is a supervisor. In each phone conversation I was given the assurance that the issue was on their part, that I have followed protocol, and that I have been very patient. However, promises were not kept, and received the auto message to do a chargeback. Because of time lapse, the bank couldn't do a chargeback and there's no reason why the charge would fail. Now, today, in a 3-way call between myself, the bank, and customer service, the following excuses were given: The technical issue was caused because the company switch switched computers and many refunds were lost from the old computer system. Refund can not be given and nothing he could do. (It's the company error but I'm paying the price). I asked for the company phone number and he wouldn't give it. He was the call center representing the company. I then asked him to send me the product since I paid for it. He said he can't do that either! Then said, 'I'm on a time constraint and after I say this last sentence, I'm hanging up!' And he did! My bank also on the line asked some questions, and couldn't believe customer service acted like this! She couldn't believe it and deals with accounts everyday! I have documented every email, phone call, company response, and the agents. I have him dates of all telephone conversations and asked to have the recordings of each call so he could hear company responses and what I was told each time. He refused, no info to reach the company itself, and didn't think he could send the product- that he's keeping my money for! Stay away from this scam pseudo company! If there is a joint class action case being generated- PLEASE call to include me!
I innocently ordered what I thought was a trial product for the cost of postage. I only wanted one Luxoderm cream. I was sent two plus two Ayur over $7.00. Then I saw they took over $139.90 put of my account, I called and said I did not want the merchandise. They would not listen to me. Sounded like they would not cancel this order. they were willing to send to my bank account the amount $69.95. Should I close out my Credit Card that I used, and put a stop payment on the account. I have no idea where this is headed.
My mom order the cream for her face and they said, that the trial is for $4.95 for 15 days, she order three sets and they charge here account way before 15 days.
After the 15 days they were going to charge her $99.00, so u have the choice to keep it are send it back. Instead they took it upon themselves and debted my moms account $249.00. We are so mad in just scream. We will do what we can to stop these scammers for good.
They feel like they can just take people money out of their account, I promise you they have mess with the wrong people! The are going to wish they never mess with us!!!!!
I ordered the "trial" from this company. I got a package of a double order, which I did not ask for and it was not advertised, nor was the date in which I would be charged for a double order. The shipping and handle of the two single items I ordered for the trial was around $11. I never opened or used the creams and all of a sudden my checking account was over drawn by over $200! I checked and it was this company. They literally charged by debit card that I used for the shipping and handling within 14 calendar days for a double order that I never asked for. I am a single mother of two with little change to spare. I ended up having to stay home for work for a week because I could not afford for my childcare thanks to this company!!!!!
I called and complained and told them I wanted to return the items, I had to pay for the shipping back, they told me it was $10 per item taken off the total bill (there were 4 in the package) and they told me my account would be credited 10 calendar days from the items being received. Guess what? They got the items (UPS signature confirmed) on 12/23/14. I waited the 10 days and called because sure enough my account had not been credited and the person I got on the phone at that time told me 2-3 weeks. The 3 weeks past, no credit on my account, I called again and was told 30 days from when they received it.
Please do not make the same mistake that I did - DO NOT order from this company! I ordered today from the New York Secretary of State a copy of The Articles of Organization (another $10 out of my pocket) and when I get the owners information I plan on posting it everywhere I possible can, individuals name, home address, phone number, etc. so that others can just call the owner of this rip off company directly and they can see how they are effecting people's lives with their false advertising and literal theft. I also am filing a complaint with the Attorney General of New York because this company needs to be shut down for good.
On 12/3/2014, I received my product in the mail from Luxoderm. I went into the Post Office and signed for the package. On 12/8/2014, I noticed a $139.90 charged to my checking account. I called customer service and told them I was to have two weeks to try out the product before being charged. Customer Service told me to keep the product and that she would refund the total amount. I told her that I was not going to keep the product. On 12/9/2014, I returned the product to their address at 87 Taft, in New York. I mailed the container unopened along with the extra order that they had charged me for and sent it USPS with a tracking number. Their RA # was given as 38164.
I received an email on 1/5/2015 that said they had processed a refund and that I would see it in a few days. I still have not received anything as of today, January 11. I have sent three more emails requesting my money. I received this: "[Auto-Reply] Re: Ojas Customer Support: This is an automated email. Please do not"
At this point in time, I'm pretty frustrated. It seems no one can do anything for me not even my bank! I'm wondering had I just used PayPal instead of my debit card if I would have experienced any of these problems. Since this happened, I had my bank reissue a new debit card with a different number. I will never use my debit card ever again to purchase direct from any source on-line.
Beware...Never, never order from this company. They charged my debit card $250.00 five days after I rec'd the product. I called and rec'd authorized return info on Dec. 11th, 2014. I returned items the same day. As of today they claim they have not rec'd my return. Upon receipt, it will take 10 to 15 business days to process prior to refund. What was I thinking? Merry Christmas to me.
I got an offer of a free trial for a skin cream. Assuming the offer was genuine, I paid the shipping and handling charge of $4.95. Two weeks later, I was charged $139.90 for the supposed free trial. This if false advertising at best.
Ojas Enterprises, LLC Reviews
I am lula conway-yuce. Early morning july 15, 2015, my banker telephoned me about a fraud alert, and ask if i had authorized $79.95 on my card, and i said no. Immediately they blocked all transations from that card. This means i had to get to the bank, to get a new card, and call all automatic payments to give them the new number.
On june 30, 2015, i talked to a a young lady from the above company, trying to sell me their cream. Immediately i said to her. "you are speaking to me about the wrong type of product, because my skin is very sensitive, and i can not use many types creams on my body, especially my face, and for that resaon you're wasting your time".
My explanation was all to no avail. She, The name i can't remember) went on speaking, explaining how sure she was that their product would not irritate my skin because it's all natural, and that she also has sensitive skin and uses nothing but aloevella for years and it has never irritated her skin. She also said that they have many customers with sensitive skin and have never had any complaints about their cream.
At this point, i started asking question about the price and payment plan. She said, "i could send you a trial bottle for $4.95, to use morning and night for 15 days to make sure it doesn't irritate your skin. If it does, call for a customer refund number to return it within 15 days. If you keep it, we will bill your card $79.95 for each shipment. I said to her, "i will only consent to the trial bottle for now, and if i like the product, i will call you within 14 days to continue the order." right now, you have my $84.90!
Unbelievably surprising, the trial bottle was not delivered to me until 6 days later. From june 30, 2015 when we talked, to july 6, 2015. For sure, i was not going to try the product at that time, because it was too late. Eight (8) days was not enought time for me to be sure the cream was good for my skin. Therefore, soon after my banker called, i quickly packaged the cream in it's box and went to the post office to mail it.
I went back and got on my computer to write a complaint and search for a complaint report site to report ojas enterprises llc as a ripoff company!
Later, i called ojas enterprises to get my money back. A man answered the phone and i told him my name and why i called. He immediately tried to push me into keeping the product for 30% of the price. I repeated absolutely not, you have your product, and i want my money back! but he kept trying to make me take his deal and i kept saying no, and i didn't like it. He went on and on and understood he was irritating me and changed his subject. Then said, "you will have to wait 50 days to get a refund! i almost fell out of my chair, and said, i never heard of such a thing, and the phone went dead! i called back two times but no respond.
Later, i called a third time and another man answered the phone who called himself jose. I explained who i was and why i called again. He said, "you called sometime ago" and i said yes i did. Unfortunately, he was a repeat of the other guy, but offered 50% of the price to keep their cream. I said not a chance, i only want my $84.90, and i want it now! but he, as the other one, just didn't want to give me back my money, which they took sooner than they should have. Then: yes, you guest it, he said, "you will never get a refund before 50 days! i hung up!
Like most of you I was sucked into this so called Free Trial promotion on the internet. No where in this ad did it say that you had to pay full price for the trial product . Before I even received the product my bank called and told me that this company was trying to charge me almost 100.00 dollars . I told them not to pay it. There were 2 boxes of wrinkles creams that was sent to me at one time. I called as soon as they came and cancled any future orders and was furious that they had tried to take money out of my account before I even knew what was going on.
I have an unlisted number and am on the " NC Do Not Call List" . I have been threatened by these people wanting their money almost 4 ime to 5 a week. I was told by the same guy that threatens me every time that he will keep calling until I pay. I hate to admit it but I cussed hime out today. Is there anything that I can do to keep them from harrassing me?
Ordered trial product, taking over a week to arrive. Ojas charged my card before the 15 day trial ended. I called immediately to start the refund process. I received the RA#'s and sent product back to the company. I received the confirmation email informing me of receipt of my package and the '7-10 day ' transaction window for my refund. Grateful for a responsible and honest company to return a much needed $250. It's a very nice story- to this point. After 2 weeks and no refund, I called customer sevice to leave a message. Two weeks later I got the generic auto email- to allow '7-10 days.' After a week, called again, got 2nd auto email. After additional 5 weeks I received the generic email stating that 'a technical issue on THEIR end, they couldn't give the refund and to contact my bank for a chargeback. My next email asked what is a technical problem, what info do I need for my bank, and asking them not to take another 4 weeks to respond. After a few calls and being on hold long enough to become a part-time job, finally reached a human voice on the phone. I was given an explaination that on that particular day the technical problem affected 1000 people, but they've been working to all this time to give my refund. (I was hard pressed to believe 1000 people), The agent told me he would work on it personally and take my request to the supervisor- manually. She knew that other refunds were given this way. She would do that to prevent a chargeback because it's a negative report for the company and could result on a fine to the company. Again, 7-10 stock answer. Now 4 months have passed. Several phone calls and emails have transpired, and given the promise of a refund. When asked to speak with a supervisor, the agent said he is a supervisor. In each phone conversation I was given the assurance that the issue was on their part, that I have followed protocol, and that I have been very patient. However, promises were not kept, and received the auto message to do a chargeback. Because of time lapse, the bank couldn't do a chargeback and there's no reason why the charge would fail. Now, today, in a 3-way call between myself, the bank, and customer service, the following excuses were given: The technical issue was caused because the company switch switched computers and many refunds were lost from the old computer system. Refund can not be given and nothing he could do. (It's the company error but I'm paying the price). I asked for the company phone number and he wouldn't give it. He was the call center representing the company. I then asked him to send me the product since I paid for it. He said he can't do that either! Then said, 'I'm on a time constraint and after I say this last sentence, I'm hanging up!' And he did! My bank also on the line asked some questions, and couldn't believe customer service acted like this! She couldn't believe it and deals with accounts everyday! I have documented every email, phone call, company response, and the agents. I have him dates of all telephone conversations and asked to have the recordings of each call so he could hear company responses and what I was told each time. He refused, no info to reach the company itself, and didn't think he could send the product- that he's keeping my money for! Stay away from this scam pseudo company! If there is a joint class action case being generated- PLEASE call to include me!
I innocently ordered what I thought was a trial product for the cost of postage. I only wanted one Luxoderm cream. I was sent two plus two Ayur over $7.00. Then I saw they took over $139.90 put of my account, I called and said I did not want the merchandise. They would not listen to me. Sounded like they would not cancel this order. they were willing to send to my bank account the amount $69.95. Should I close out my Credit Card that I used, and put a stop payment on the account. I have no idea where this is headed.
Thank you
My mom order the cream for her face and they said, that the trial is for $4.95 for 15 days, she order three sets and they charge here account way before 15 days.
After the 15 days they were going to charge her $99.00, so u have the choice to keep it are send it back. Instead they took it upon themselves and debted my moms account $249.00. We are so mad in just scream. We will do what we can to stop these scammers for good.
They feel like they can just take people money out of their account, I promise you they have mess with the wrong people! The are going to wish they never mess with us!!!!!
I ordered the "trial" from this company. I got a package of a double order, which I did not ask for and it was not advertised, nor was the date in which I would be charged for a double order. The shipping and handle of the two single items I ordered for the trial was around $11. I never opened or used the creams and all of a sudden my checking account was over drawn by over $200! I checked and it was this company. They literally charged by debit card that I used for the shipping and handling within 14 calendar days for a double order that I never asked for. I am a single mother of two with little change to spare. I ended up having to stay home for work for a week because I could not afford for my childcare thanks to this company!!!!!
I called and complained and told them I wanted to return the items, I had to pay for the shipping back, they told me it was $10 per item taken off the total bill (there were 4 in the package) and they told me my account would be credited 10 calendar days from the items being received. Guess what? They got the items (UPS signature confirmed) on 12/23/14. I waited the 10 days and called because sure enough my account had not been credited and the person I got on the phone at that time told me 2-3 weeks. The 3 weeks past, no credit on my account, I called again and was told 30 days from when they received it.
Please do not make the same mistake that I did - DO NOT order from this company! I ordered today from the New York Secretary of State a copy of The Articles of Organization (another $10 out of my pocket) and when I get the owners information I plan on posting it everywhere I possible can, individuals name, home address, phone number, etc. so that others can just call the owner of this rip off company directly and they can see how they are effecting people's lives with their false advertising and literal theft. I also am filing a complaint with the Attorney General of New York because this company needs to be shut down for good.
On 12/3/2014, I received my product in the mail from Luxoderm. I went into the Post Office and signed for the package. On 12/8/2014, I noticed a $139.90 charged to my checking account. I called customer service and told them I was to have two weeks to try out the product before being charged. Customer Service told me to keep the product and that she would refund the total amount. I told her that I was not going to keep the product. On 12/9/2014, I returned the product to their address at 87 Taft, in New York. I mailed the container unopened along with the extra order that they had charged me for and sent it USPS with a tracking number. Their RA # was given as 38164.
I received an email on 1/5/2015 that said they had processed a refund and that I would see it in a few days. I still have not received anything as of today, January 11. I have sent three more emails requesting my money. I received this: "[Auto-Reply] Re: Ojas Customer Support: This is an automated email. Please do not"
At this point in time, I'm pretty frustrated. It seems no one can do anything for me not even my bank! I'm wondering had I just used PayPal instead of my debit card if I would have experienced any of these problems. Since this happened, I had my bank reissue a new debit card with a different number. I will never use my debit card ever again to purchase direct from any source on-line.
Beware...Never, never order from this company. They charged my debit card $250.00 five days after I rec'd the product. I called and rec'd authorized return info on Dec. 11th, 2014. I returned items the same day. As of today they claim they have not rec'd my return. Upon receipt, it will take 10 to 15 business days to process prior to refund. What was I thinking? Merry Christmas to me.
I got an offer of a free trial for a skin cream. Assuming the offer was genuine, I paid the shipping and handling charge of $4.95. Two weeks later, I was charged $139.90 for the supposed free trial. This if false advertising at best.