I ordered a $139.99 Jonathan Toews Jersey back in December of 2013 as a Christmas present for my boyfriend. I wasn't sure what size he needed so I ordered a Medium. Turns out he needed a small. I first emailed the company at the beginning of January to explain that I needed a refund. Did I mention the stitching on the jersey was very poorly done, there were long strings of thread hanging off every piece of embroidery.
The first email I recieved back from ""Tina"" at this company said, ""It will cost you too much to return the jersey. That is the jersey you ordered. A medium."" My mind is blown, DUH, I realize that's what I ordered! I continued to tell her I didn't mind paying the fee. Well, every reply said ""sorry for the inconvenience, but the shipping charges will be too high for you."" For one, that's none of their business what I can and can't afford, and two,
horrible customer service and dishonesty after their return policy..word for word states...""We're committed to your total satisfaction. If, for any reason, you're not completely happy with your purchase, you can get a full refund of the product price and any associated tax, within sixty (60) business days of receipt of the item(s)."" I even asked for a phone number so I could get in touch with their company. They never even acknowledged that question!
They, she , he or whoever kept giving me the run around and so I took it upon myself to ship the jersey back to them which cost me over $50! This company is located in China and had written in Chinese all over their initial package to me. The translator at the Post Office didn't even know what the package said...so we did our best.... 2 weeks later I contact the post office and they said that address didn't even exist over there!!!!
So basically they took my 139.99 and gave me a fake address for something we will never even use now! HORRIBLE COMPANY! PLEASE DO NOT GIVE THEM THE PLEASURE OF BUYING FROM THEM BECAUSE YOU WILL BE DISAPPOINTED! Also, after installing anti-malware software on my computer, it strongly advises me from NOT using this sight because it is a threat for hyjackers and unwanted threats!
I ordered my husband a jersey from the website: officialblackhawksshop.com. They say they sell official Reebok jerseys. However, the fit and quality are not the same as the other jerseys he owns. It states right on their website ""Easy 60 day returns.""
Since we received the jersey and realized it didn't fit like the others, I've been trying to get information on where to return and someone named ""Tina"" from customer service will not tell me where to return the jersey. I keep getting basically the same message, stating we are out of luck basically. This is my last email from them: ""
This is the case. If you send back the jersey, it will take 1 or 2 months and sometimes it will never arrive at our place.
Also we can only refund your money after we receive the returned jersey and the shipping fee is on your side. So totally these do no good for you.""
Buyer beware! They will not return your money and they have terrible customer service!
This is the return policy on theor website: Easy 60-Day Returns
We're committed to your total satisfaction. If, for any reason, you're not completely happy with your purchase, you can get a full refund of the product price and any associated tax, within sixty (60) business days of receipt of the item(s).
To receive either a credit toward an exchange or a credit on your charge account, please note that all returns and exchanges must be in new, unused or unworn condition with the original tags and stickers attached. Items deemed worn, used, dirty or missing tags will be returned to purchaser at their expense and no refund will be issued. Women's swimwear is eligible for return only if the sanitary liner is place. Underwear, Customized and personalized items are not returnable. Since lost return shipments are the responsibility of the customer, be sure to obtain a tracking number from the courier for the return shipment.
Dont believe them! they will send you a sub par product and will not accept returns!
Officialblackhawksshop.com Reviews
I ordered a $139.99 Jonathan Toews Jersey back in December of 2013 as a Christmas present for my boyfriend. I wasn't sure what size he needed so I ordered a Medium. Turns out he needed a small. I first emailed the company at the beginning of January to explain that I needed a refund. Did I mention the stitching on the jersey was very poorly done, there were long strings of thread hanging off every piece of embroidery.
The first email I recieved back from ""Tina"" at this company said, ""It will cost you too much to return the jersey. That is the jersey you ordered. A medium."" My mind is blown, DUH, I realize that's what I ordered! I continued to tell her I didn't mind paying the fee. Well, every reply said ""sorry for the inconvenience, but the shipping charges will be too high for you."" For one, that's none of their business what I can and can't afford, and two,
horrible customer service and dishonesty after their return policy..word for word states...""We're committed to your total satisfaction. If, for any reason, you're not completely happy with your purchase, you can get a full refund of the product price and any associated tax, within sixty (60) business days of receipt of the item(s)."" I even asked for a phone number so I could get in touch with their company. They never even acknowledged that question!
They, she , he or whoever kept giving me the run around and so I took it upon myself to ship the jersey back to them which cost me over $50! This company is located in China and had written in Chinese all over their initial package to me. The translator at the Post Office didn't even know what the package said...so we did our best.... 2 weeks later I contact the post office and they said that address didn't even exist over there!!!!
So basically they took my 139.99 and gave me a fake address for something we will never even use now! HORRIBLE COMPANY! PLEASE DO NOT GIVE THEM THE PLEASURE OF BUYING FROM THEM BECAUSE YOU WILL BE DISAPPOINTED! Also, after installing anti-malware software on my computer, it strongly advises me from NOT using this sight because it is a threat for hyjackers and unwanted threats!
I ordered my husband a jersey from the website: officialblackhawksshop.com. They say they sell official Reebok jerseys. However, the fit and quality are not the same as the other jerseys he owns. It states right on their website ""Easy 60 day returns.""
Since we received the jersey and realized it didn't fit like the others, I've been trying to get information on where to return and someone named ""Tina"" from customer service will not tell me where to return the jersey. I keep getting basically the same message, stating we are out of luck basically. This is my last email from them: ""
This is the case. If you send back the jersey, it will take 1 or 2 months and sometimes it will never arrive at our place.
Also we can only refund your money after we receive the returned jersey and the shipping fee is on your side. So totally these do no good for you.""
Buyer beware! They will not return your money and they have terrible customer service!
This is the return policy on theor website: Easy 60-Day Returns
We're committed to your total satisfaction. If, for any reason, you're not completely happy with your purchase, you can get a full refund of the product price and any associated tax, within sixty (60) business days of receipt of the item(s).
To receive either a credit toward an exchange or a credit on your charge account, please note that all returns and exchanges must be in new, unused or unworn condition with the original tags and stickers attached. Items deemed worn, used, dirty or missing tags will be returned to purchaser at their expense and no refund will be issued. Women's swimwear is eligible for return only if the sanitary liner is place. Underwear, Customized and personalized items are not returnable. Since lost return shipments are the responsibility of the customer, be sure to obtain a tracking number from the courier for the return shipment.
Dont believe them! they will send you a sub par product and will not accept returns!