I had a horrible experience with Nextiva. First off, their service is horrible. I would constantly have clients tell me that my phone was crackling. I finally decided to make the switch from Nextiva and had all of my numbers ported out. They have been billing me $47.00 for 7 months for a line/number that had already been ported over. I have been paying two phone companies for one toll free number for 7 months. I've attempted to cancel this multiple times and they continue to charge me. On March 26th, I spoke to them and they told me that I would not be charged anymore and that I would receive a refund for the past charges. I was charged again on 4/24/15. I spoke to a supervisor today and he told me it was my fault. Why would you tell me that you're going to give me a refund and not charge me anymore, and then not do it? Horrible customer service. They lie to you and then blame it on you. I will never do business again with Nextiva and I will continue to share my experience with others.
Nextiva Reviews
I had a horrible experience with Nextiva. First off, their service is horrible. I would constantly have clients tell me that my phone was crackling. I finally decided to make the switch from Nextiva and had all of my numbers ported out. They have been billing me $47.00 for 7 months for a line/number that had already been ported over. I have been paying two phone companies for one toll free number for 7 months. I've attempted to cancel this multiple times and they continue to charge me. On March 26th, I spoke to them and they told me that I would not be charged anymore and that I would receive a refund for the past charges. I was charged again on 4/24/15. I spoke to a supervisor today and he told me it was my fault. Why would you tell me that you're going to give me a refund and not charge me anymore, and then not do it? Horrible customer service. They lie to you and then blame it on you. I will never do business again with Nextiva and I will continue to share my experience with others.