I was contacted by a New Vitality telemarketer informing me of a NEW lower price for the product I was using and wanted to know if I wanted to renew my order. I said yes. My orginal order was for a 3 month supply and the bill should have been around $63. While checking on the balance of my debit card I noticed a extremely lower balance than I expected and went on line to see what was wrong. New Vitality had charged my account for $263.60 which turns out to be for a 12 month supply at the regular rate.
I contacted customer service at New Vitality to cancel the order and was told to late it had already been sent and to return the order for refund. New Vitality issued preshipment info on Oct. 14, it arrived at my post office on Oct. 15 and I refused the order on Oct. 16, 2014 and order was returned to New Vitality. This is of record in the USPS tracking site.
After 2 weeks contacted company about my refund. They stated they had not received the product back and check back in a week. Contacted them 9 days later demanding my refund. Was asked if I had a tracking number from them which I did not. Asked for a supervisor and none was a vailable. Called back today 11/14 and was told that they still had not received the package. That if they had issued a tracking number they could tell where it was and that they checked the USPS site and it was still at my post office. (LIE) Also, since it had been 30 days I was not eligible for a partial or full refund.
So the position of New Vitality is you have their permission to return anything (in the form of a taracking number they issue). If we can delay you in getting a refund we will and not get anything baecause you didn't do it within 30 days. If you can't prove they received it back then you have it or the USPS has it and its my problem. You refuse you loose.
New Vitality Reviews
I was contacted by a New Vitality telemarketer informing me of a NEW lower price for the product I was using and wanted to know if I wanted to renew my order. I said yes. My orginal order was for a 3 month supply and the bill should have been around $63. While checking on the balance of my debit card I noticed a extremely lower balance than I expected and went on line to see what was wrong. New Vitality had charged my account for $263.60 which turns out to be for a 12 month supply at the regular rate.
I contacted customer service at New Vitality to cancel the order and was told to late it had already been sent and to return the order for refund. New Vitality issued preshipment info on Oct. 14, it arrived at my post office on Oct. 15 and I refused the order on Oct. 16, 2014 and order was returned to New Vitality. This is of record in the USPS tracking site.
After 2 weeks contacted company about my refund. They stated they had not received the product back and check back in a week. Contacted them 9 days later demanding my refund. Was asked if I had a tracking number from them which I did not. Asked for a supervisor and none was a vailable. Called back today 11/14 and was told that they still had not received the package. That if they had issued a tracking number they could tell where it was and that they checked the USPS site and it was still at my post office. (LIE) Also, since it had been 30 days I was not eligible for a partial or full refund.
So the position of New Vitality is you have their permission to return anything (in the form of a taracking number they issue). If we can delay you in getting a refund we will and not get anything baecause you didn't do it within 30 days. If you can't prove they received it back then you have it or the USPS has it and its my problem. You refuse you loose.