EDitor’s UPDATE: Positive rating and recognition has been given to Network Telephone Services for its commitment to excellence in customer service.
Ripoff Report’s discussions with Network Telephone Services (NTS) have uncovered an ongoing commitment by NTS to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints, concerns or issues. NTS listens carefully to client concerns and sees customer communication as an opportunity to become more efficient as a company in the services offered and the support NTS provides to its customers for those services.
Network Telephone Services (NTS) has been in continuous business operation since 1987. NTS provides its customers with state-of-the-art cloud technology as well as responsive and quality customer service. You can reach NTS customer service personnel 24 hours a day, 7 days a week to handle any type of customer issue that may arise. Any technical matter, reporting issue or any type of billing or customer service question should be addressed by calling NTS.
Any customer sales question should be emailed to NTS at [email protected].
The information provided in this report below is based on comments made by John Maddox and Daniel Coleman during an on-site inspection held by a third party verification company with no biases toward Network Telephone Service, Inc. Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Network Telephone Service, Inc. is a cloud storage network system provider, specializing in services such as website hosting and data storage. Leads are primarily website based and acquired strictly online, and there is one sales person who works for the company. Leads generally come in from people who are looking for internet services and come across the website. A typical client experience starts with the client reaching out to Network Telephone Service, Inc. to inquire about services. The client is then provided with pricing for the requested services and allowed to make a decision of whether or not they want to do business with Network Telephone Service, Inc. Additionally, existing clients also typically contact Network Telephone Service if they have technical problems or would like to request more bandwidth. Engineers are available to assist these customers and help troubleshoot their problem. Since receiving complaints through Ripoff Report, Network Telephone Service, Inc. has taken several steps to improve their customer service. “We have a 24/7 customer service line. Anytime something happens, we are there, ready to respond,” states Daniel Coleman, a representative of the company. Anytime a complaint is received, the team at Network Telephone Service works quickly to do what they can to rectify the situation and ensure the customer is satisfied. John Maddox, president of Network Telephone Service, states that their goal is “to resolve a complaint as fast as we can and do whatever we can to make the customer happy. If there is an issue, we will communicate with the customer and then resolve the issue.”
One example of a complaint that was received was a customer who got billed for data services that did not match their report. “We would then go back and investigate why the bill did not match the reports and make adjustments,” states Mr. Maddox. After making the necessary adjustments to the bill, the customer was fully satisfied with the services. Network Telephone Service takes several steps to ensure their customers are satisfied and that any issues are resolved promptly. “Working with companies like Ripoff Report [is important] so if anybody does have an issue, they know how to contact us immediately,” states Mr. Maddox. After a complaint is resolved, the team at Network Telephone Service take several steps to follow up with the client and keep in frequent contact, to ensure the customer’s satisfaction. “Our communications are ongoing with our customers. Once a matter is resolved, we are still talking with that customer frequently,” states Daniel Coleman. “We have to make our clients happy, because otherwise, they will take their business somewhere else,” states Mr. Maddox. Network Telephone Service, Inc. adheres to strict standards and guidelines with their interaction with their customers. Their goal is “to communicate with our clients [and] to not do anything outside the boundaries of state and local laws,” states Mr. Maddox.
Network Telephone Service, Inc. recognizes the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program, and the platform it provides for businesses and customers to interact and resolve issues. “We recognize [Ripoff Report] solves problems and makes people happy. Open communications [are important],” states Mr. Maddox.
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.
When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us – in writing – to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly.It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). “Making things right” can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
By Ed Magedson - Founder, Ripoff Report
Network Telephone Services approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report.
As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at Network Telephone Services did just that.
Network Telephone Services (NTS) has been in business for over 25 years. The reason they have succeeded in business this long is because of the quality service that NTS has delivered to its customers over these years. NTS customer service personnel are always available 24 hours a day, 7 days a week to handle most any type of customer issue that may arise. Email NTS at [email protected] or NTS’s sales department at [email protected] for more information.
Network Telephone Services Reviews
EDitor’s UPDATE: Positive rating and recognition has been given to Network Telephone Services for its commitment to excellence in customer service.
Ripoff Report’s discussions with Network Telephone Services (NTS) have uncovered an ongoing commitment by NTS to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints, concerns or issues. NTS listens carefully to client concerns and sees customer communication as an opportunity to become more efficient as a company in the services offered and the support NTS provides to its customers for those services.
Network Telephone Services (NTS) has been in continuous business operation since 1987. NTS provides its customers with state-of-the-art cloud technology as well as responsive and quality customer service. You can reach NTS customer service personnel 24 hours a day, 7 days a week to handle any type of customer issue that may arise. Any technical matter, reporting issue or any type of billing or customer service question should be addressed by calling NTS.
Any customer sales question should be emailed to NTS at [email protected].
The information provided in this report below is based on comments made by John Maddox and Daniel Coleman during an on-site inspection held by a third party verification company with no biases toward Network Telephone Service, Inc. Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Network Telephone Service, Inc. is a cloud storage network system provider, specializing in services such as website hosting and data storage. Leads are primarily website based and acquired strictly online, and there is one sales person who works for the company. Leads generally come in from people who are looking for internet services and come across the website. A typical client experience starts with the client reaching out to Network Telephone Service, Inc. to inquire about services. The client is then provided with pricing for the requested services and allowed to make a decision of whether or not they want to do business with Network Telephone Service, Inc. Additionally, existing clients also typically contact Network Telephone Service if they have technical problems or would like to request more bandwidth. Engineers are available to assist these customers and help troubleshoot their problem. Since receiving complaints through Ripoff Report, Network Telephone Service, Inc. has taken several steps to improve their customer service. “We have a 24/7 customer service line. Anytime something happens, we are there, ready to respond,” states Daniel Coleman, a representative of the company. Anytime a complaint is received, the team at Network Telephone Service works quickly to do what they can to rectify the situation and ensure the customer is satisfied. John Maddox, president of Network Telephone Service, states that their goal is “to resolve a complaint as fast as we can and do whatever we can to make the customer happy. If there is an issue, we will communicate with the customer and then resolve the issue.”
One example of a complaint that was received was a customer who got billed for data services that did not match their report. “We would then go back and investigate why the bill did not match the reports and make adjustments,” states Mr. Maddox. After making the necessary adjustments to the bill, the customer was fully satisfied with the services. Network Telephone Service takes several steps to ensure their customers are satisfied and that any issues are resolved promptly. “Working with companies like Ripoff Report [is important] so if anybody does have an issue, they know how to contact us immediately,” states Mr. Maddox. After a complaint is resolved, the team at Network Telephone Service take several steps to follow up with the client and keep in frequent contact, to ensure the customer’s satisfaction. “Our communications are ongoing with our customers. Once a matter is resolved, we are still talking with that customer frequently,” states Daniel Coleman. “We have to make our clients happy, because otherwise, they will take their business somewhere else,” states Mr. Maddox. Network Telephone Service, Inc. adheres to strict standards and guidelines with their interaction with their customers. Their goal is “to communicate with our clients [and] to not do anything outside the boundaries of state and local laws,” states Mr. Maddox.
Network Telephone Service, Inc. recognizes the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program, and the platform it provides for businesses and customers to interact and resolve issues. “We recognize [Ripoff Report] solves problems and makes people happy. Open communications [are important],” states Mr. Maddox.
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.
When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us – in writing – to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly.It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). “Making things right” can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
By Ed Magedson - Founder, Ripoff Report
Network Telephone Services approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report.
As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at Network Telephone Services did just that.
Network Telephone Services (NTS) has been in business for over 25 years. The reason they have succeeded in business this long is because of the quality service that NTS has delivered to its customers over these years. NTS customer service personnel are always available 24 hours a day, 7 days a week to handle most any type of customer issue that may arise. Email NTS at [email protected] or NTS’s sales department at [email protected] for more information.