I signed on with a broker in 2009 to get me set up to process credit cards for my business. They used Moneris for processing and NMI for the gateway/Portal. This portal is essentially a middleman between my company and the company contracted to process the cards. In July 2012 after a few issues with the broker and on finding a much better deal with another vendor...I switched. New broker, fired Moneris, and have been using the other vendor now for almost 3 years. I found out recently that they had continued to autobill my account $19.99 per month for the last 34 months for a service I had canceld and a service that becuase there was no longer a merchant account attached....was a non-existent gateway to nothing. It was not a usable or functional product...and was no longer wanted as I had replaced them with another vendor.
Upon contacting the broker, they agreed to refund all monies that they had collected, but they advised me that about half of this money had been sent directly to NMI. So I got about half my money back from the broker and was advised to contact NMI for their share. I spoke with a manager at NMI, Michelle Rose and she advised me that the company position was that because nobody told them to cancel the account, that they were entitled to keep my money....even though they were not providing me with a service. They essentially feel justified in keeping my money....just because they can. It is a small amount, just a few hundred dollars, but their copmany did not earn it, did not provide a service for it, and they seem to want to profit because of a clerical error either on their end, the brokers end, or on Moneris's end. At this point 3 years later nobody knows who dropped the ball, but this is the only company that wants to profit from the mistake and punish me....who is not even a customer of theirs and has not been for 3 years. To me this looks like theft.
Network Merchants, LLC Reviews
I signed on with a broker in 2009 to get me set up to process credit cards for my business. They used Moneris for processing and NMI for the gateway/Portal. This portal is essentially a middleman between my company and the company contracted to process the cards. In July 2012 after a few issues with the broker and on finding a much better deal with another vendor...I switched. New broker, fired Moneris, and have been using the other vendor now for almost 3 years. I found out recently that they had continued to autobill my account $19.99 per month for the last 34 months for a service I had canceld and a service that becuase there was no longer a merchant account attached....was a non-existent gateway to nothing. It was not a usable or functional product...and was no longer wanted as I had replaced them with another vendor.
Upon contacting the broker, they agreed to refund all monies that they had collected, but they advised me that about half of this money had been sent directly to NMI. So I got about half my money back from the broker and was advised to contact NMI for their share. I spoke with a manager at NMI, Michelle Rose and she advised me that the company position was that because nobody told them to cancel the account, that they were entitled to keep my money....even though they were not providing me with a service. They essentially feel justified in keeping my money....just because they can. It is a small amount, just a few hundred dollars, but their copmany did not earn it, did not provide a service for it, and they seem to want to profit because of a clerical error either on their end, the brokers end, or on Moneris's end. At this point 3 years later nobody knows who dropped the ball, but this is the only company that wants to profit from the mistake and punish me....who is not even a customer of theirs and has not been for 3 years. To me this looks like theft.