| Country | United States |
| State | Texas |
| City | Austin |
| Address | PO Box 2136 |
| Phone | 1-855-284-2718 |
| Website | https://www.netspend.com/ |
Netspend and Meta Bank are thieves to put it frankly. I work inside of the HR department for a hosptial called st agnes..and dealing wit Meta bank for the last week is very fustrating.
I have about a good 300 employees that did not receive there paycheck over a week ago. Netspend won't take responsibility for thier actions claiming no liability on thier part. In many cases we found that the money was sent and then taking right back out by Meta Bank.
I would not trust this company to handle my money. They have caused mass confusion and alot of angry employees walk in around st agnes.
Do not use this company the risks are just to high
My son bought a Netspend visa debit card. It says right on the package Clear No credit check No hidden fees No suprises Esy to use Good everywhere Visa debit cards are accepted. Simple Buy online pay bills or get cash at ATM'S. Well you can't use this card online without sending in all your information, it doesn't say that. Do not buy this card it is a rip off. I have to wait 30 days to get my sons money back, if I can get it back!!
I purschaed 2 braclets with cash from Nordstrom Department store for total $ 313.51 in cash before my vacation on September 28, 2014 to Houston Texas. I lost my recepit. I took the braclets back to Nordstrom in Texas on 8/29/14 and the sales rep allowed me to exchange the braclets with full vaule. I exchanged the 2 braclets for 2 diffrent one with a money diffrence of $90.26 . I purchased with my Netspend debit card. The grand total was $403.77. I return the braclets back to Nordstrom on 8/30/14 because the braclets kept snagging my shirt. The sales rep told me she did'nt have the $403.77 in her register, but she can return the funds back onto my Netspend debit card ending in 9080. I agreed for the to place the refund onto my Netspend card ending in 9080. @ days later my netspend debtcard was frozen I was unable to purshase anything form my bebt card. I ahd already ahd funds on my debtcard. I called Netspend on 9/2/14 with complaints wondering what was wrong with my debtcard. I was told that I purchased 2 braclets that wasn't originally purchased from my debitcard. I was toldly lost. Netspend representative told me I need to send proof , copies of the recepits for the transactions. Nordstrom had already palce the refund into my account. Netspend is holding my return funds. I sent a copy of the first recipt of my return on 8/29/14 to Netyspend Refrence number 9549028170. I was told it would take 24 hours before they get the receipt, and my account would be unfrozen. I called 9/2/14 status if they received the receipt dating 8/29/14. Coustomer services reports they received it but I would need my original receipt. I explained to them I lost my original receipt, but I added $90.26 from my debit card endeing in 9080. Netspend then told me I needed to send the second receipt and wait another 24 hrs. By then while my account was frozen my At&T was shut off, I have no gas. I refaxed the first receipt along with the second recepit on 9/4/14. I was told to wait another 24 hrs for the new document of receipts. I called again 9/5/14 and spoke to a Phil in their CS dept. He reports he's needs the original recepit before they return my funds. He then un froze my account I am now able to have acssess to my $416.00. My refund for $403.77 is still on hold . I want my refund money back . I was then told that Netspend will not return anything back to a customer on their debit card if they did'nt purchase it from that card. I told him how does a average customer suppose to know that. I demand that they return my money back to me. Please help
I have a security block on my ACE Elite Card account with NetSpend. When I call 1-866-387-7363, someone with a strong accent tells me I will need to answer security questions with their fraud/risk department. Then I am placed on hold for (up to 2-3 hours at a time), and no one ever answers from the fraud department.
So far I have called NetSpend roughly between 20-25 times. No one ever answers the phone in the fraud department that I am transferred to.
Since they have decided to unfairly block my access to my own money, I am trying to involve the police department. I cannot afford an attorney to fight these thieves. After all, they have essentially stolen the $278 on my card.
I have read thousands of similar complaints against NetSpend. Average citizens cannot fight their shady business practices.
I will never use NetSpend again.
Stay clear from using NetSpend Debit Cards whatever you do!!! When you try to go and get one, they ask you for your Social Security number and get your Drivers License and then charge you $4.95 to purchase the debit card!
BUT WHAT THEY DON'T TELL YOU IS THAT YOU HAVE TO CALL THE 1-800 # IMMEDIATELY TO ACTIVATE THE CARD AND GO THROUGH THE WHOLE PROCESS AGAIN AND GIVE THEM YOUR SOCIAL, PHONE NUMBER, ADDRESS, AND DATE OF BIRTH!!!!!
After 10 minutes on the phone giving all this information again with the customer service rep, she told me that the card was activated!!!!!
I went 30 minutes later to try to use the card and it was declined. I called customer service and told them what had happened!!!
THEN THE FRAUD HAPPENED!!! THE CUSTOMER SERVICE REP TOLD ME THAT BEFORE THEY CAN ACTIVATE MY CARD COMPLETELY, I WOULD HAVE TP EMAIL OR FAX IN A COPY OF MY SOCIAL SECURITY CARD, A UTILITY BILL, AND A COPY OF MY DRIVERS LICENSE!!
WTF!!! ALL THIS FOR A NO CREDIT RELOADABLE DEBIT CARD!!!!!!
THEY DON'T TELL YOU ANYTHING ABOUT THIS WHEN YOU PURCHASE THE CARD TO SUCKER YOU IN AND MAKE THE $4.
95 service fee off of you and stick it to you!!!
Then the lady I was talking to was very rude so I asked to speak to her supervisor and she told me to hold on, another LIE!!! She gets back on the phone and asks me if I could hold on for another 30 minutes to speak to her supervisor and I said no, just give me the name of her supervisor and she hesitated and didn't have a name!!!!
TOTAL LIES AND FRAUD!!!!!
Then I said to just give me money back and they said that I would have to purchase something and then put a pin number to get the cash back!!!!
ANOTHER BULLS*** SCAM BECAUSE THEY CHARGE ME $2.00 FOR THE PURCHASE AND $3.00 FOR THE CASHBACK!!!
THIS COMPANY NEEDS TO BE INVESTIGATED BY THE FBI, TEXAS ATTORNEY GENERAL FOR FRAUD AND THEFT BY DECEPTION BY HUSTLING PEOPLE INTO BUYING THEY'RE DEBIT CARDS FOR $4.95 AND NOT OFFICIALLY ACTIVATING THE DEBIT CARD WITH DECEPTIVE BUSINESS PRACTICES AND THEN CHARGING YOU ANOTHER $5.00 TO GET YOUR MONEY BACK!!!!!!
They are making at least $10.00 each person with these scam practices!!!!
With a million customers you do the math!!!!!
NETSPEND IS A SCAM AND PONZI SCHEME!!!!!
I am a payroll administrator for a large construction company in Arizona. We recently started using QuickBooks Payroll services. When I signed our company up for the service, there was an advertisement for direct deposit into a NetSpend account. I thought I would give it a try before recommending it to our 150+ employees. Many of our employees do not have checking accounts and would like the convenience of having direct deposit into a debit account.
I like to use pre-paid debit cards to shop online. I don't feel secure using my checking or bank debit cards. So I thought this would be a good alternative for me as well. Here is what I decided: The convenience of the card is outweighed by all of the hoops I had to go through just to access my own money. I feel bad for consumers who count on this card for as their only means of payment for buying groceries, paying utilities etc. I hope everyone that reads this will consider a different source or card.
August 5th, I purchased $231.67 of items at Lifetime Fitness Café. I paid cash. On August 19th, I returned most of those items to Lifetime Fitness Café for $229.38. The clerk asked for my purchase receipt, so I handed it to her with the merchandise. She asked me for my debit card to put the refund back on. I didn't think anything of it and handed her my NetSpend Visa card. She issued the refund back to my NetSpend account and scanned the card. On Friday, August 23rd I had part of my payroll direct deposit put into the NetSpend account. That day I found that NetSpend had blocked my account and would not let me access the funds on my card. They said it was because I had refunded some items on to the card that I had not used to purchase the merchandise with. I didn't even think about it when I handed the clerk my card. I didn't think it mattered.
I asked what I could do to resolve the matter. The representative said to fax the receipt to their Fraud department. She did not specify which receipt, and I assumed since it was a REFUND that they would want the REFUND receipt. So, I faxed the refund receipt. I also emailed the receipt. I called again on Monday August 26th. By this time I was very angry. Not only could I not access my refund, but they would not let me access my payroll direct deposit. When I asked to speak to a supervisor, she told me that it would take three business HOURS to resolve the issue. She repeated it many times so I would understand. “THREE BUSINESS HOURS.” Ok, I get it. I called back three hours later. Another representative then told me it would take two business days. “What happened to three business hours?” I asked. I guess the script changed from one representative to the next. Since I had faxed the receipt on August 23rd, I fully expected the problem to be resolved by August 27th; this was not the case. I called AGAIN. Each time I called, I encountered another person with a mediocre grasp of the English language. I am a very liberal un-prejudiced person, but when I call a customer service line, I expect someone to be able to take care of and UNDERSTAND my concerns. Even the supervisors were reading from scripted information. Each time I asked a question, they would repeat the same answer, OVER & OVER & OVER. They told me that I needed to Fax in the receipt, (not specifying that they needed the PURCHASE receipt) AGAIN. I explained that I had done that multiple times. The rep told me that I would have to wait two business days, AGAIN. They said I would have to wait until the Fraud Department received the receipt. Since I had already complied with that request, I asked to speak to someone in the Fraud department. The representative told me that was not possible. On August 26th, I finally spoke to someone who told me they needed the PURCHASE receipt. Who knew? Certainly not anyone I had spoken to previously. Apparently they did not understand the small difference between PURCHASE and REFUND receipts. At least not enough to tell me what they needed.
Over the course of three weeks, I have spent over 126 minutes of cell phone time speaking with and waiting for customer service representatives. After explaining that I had given the PURCHASE receipt to the clerk who had issued the refund, the representative told me that there was nothing she could do. I was EXTREMELY ANGRY by now. I said “so you are telling me that there is no way to access MY MONEY?” She put me on hold for several minutes. She got back on the line and told me I would need to go back to the vendor and have them reverse the refund. She said that was the only way I would be able to access my money. On August 26th, I went back to Lifetime Fitness and asked them to reverse the refund. The manager of the Café tried to reverse the charge and was not able to. Even though I had 518.98 in my account, the reversal was declined due to "insufficient funds". So , I called AGAIN. Now they tell me that the only way to access my money is to obtain a "RELEASE OF LIABILITY AND INDEMNITY AGREEMENT” from Lifetime Fitness. I called the Lifetime Fitness Club Business Administrator and explained my problem. She responded with the following email:
Hi Lisa,
Thank you for your e-mail. I apologize for the experience you have had accessing your funds. Unfortunately I am unable to reverse the original refund. However, I am able to provide you with a copy of the purchase receipt that NetSpend Visa requires per your e-mail (attached). I hope with both receipts satisfy NetSpend Visa’s request for you to be able to access the refund. Please let me know if there is anything additional I can assist you with.
So, now I have sent in both RECEIPTS via FAX and email. I am patiently waiting for TWO MORE BUSINESS DAYS. I wonder what kind of excuse they will come up with next. Seriously, it has been three weeks. I am at a loss. All this time and energy is not really worth the $518.98, but I cannot let this go. If this is how they treat customers, it is my duty to let everyone that will listen KNOW! FOR THE LOVE OF GOD, DO NOT GET A NETSPEND VISA.
Netspend is not a good comoany at ALL. Please do not use their services EVER. So I got my income tax refund put on the card. I wanted to use this money to by a couch. Netspend told me because I wanted to spend all the money on the card that would be a problem. Not sure why me spending all the money on the car d is a problem but ok. So I call them and told them a company cancelled the transaction they said I needed proof. Ok...so I send them the email where the company said the transaction had been cancelled, but thos was still NOT good enough. They said they need the below:
A letter on company letterhead that this transaction was cancelled, why the order was cancelled, date the order was cancelled, the amount that was cancelled, the authorization code, and contact information for the company. The email has all of this information but this company's corporate strategy is to chase customers off by making it hard to get your money back. EVERYTHING that others have said is without a doubt TRUE....Consumers beware...this company is looking to take your money and make your jump through 18,659 hoops to get it back.
I signed up with Netspend back in June 2009 and everything went went. That is when I started getting disability payments. I canceled with Netspend when I was able to get a bank account in my name again. I moved from NY to PA and decided to go back to Netspend. This time however I faxed and took pictures of the documents they required 4 TIMES. They told me my PA state ID was blurry ALL 4 TIMES, even when my mother and I faxed my state ID to them. They could read all my other documents except that right? They claimed my current address must match my ID. I had just moved and still live in PA. For shits and giggles my mother took me to Northwestern back with the SAME informtation they (Netspend) required. Northwestern said the address on my ID DID NOT have to be my current one as long as they had a current utility bill with my new address on it (in which Netspend did). I showed them all the documents, and Northwestern said it was utterly rediculous on what they put me through. And this is coming from an ACTUAL BANK MANAGER!
Now because I changed my disability benefits to Netspend, I'm screwed until I can figure out a way to have them mail me a check or send me a debit card through Disability.
Thanks for nothing.
So, here we have an employee of Netspend, saying that the stop payment on checks are not an option. So riddle me this, why did you tell both me, AND my husband that you would stop payment on the transactions? I am the wife of the original poster, and I can attest to exactly what he's saying. Not only have they lied so many times to us, but they have taken our money, and they have taken money from friends and family!
My mother for example, got royally screwed over by Net Spend. So much so that she was just told today by the Attorney General to look into filing a class action lawsuit against them. How about them apples, Netspend! You thieves!
So, here's what happened to my mom, and the reason why I'm reporting this is because *I* should be suing them for false accusations and deformation of character!
My mom is a single, older woman, with many health issues and she cannot handle a former bank. I pretty much take care of everything for her, so I have been right there, in the middle of this deplorable act of theft and deceit that caused my mom to become homeless and putting her health and her LIFE in harms way and caused so much stress for my mom, she had to go to the hospital. They caused her to make the choice of keeping her home, or keeping her medication that is essential for her to LIVE!
When I helped my mom open an Ace Elite card account over a year ago. I have had minimal issues with them at that point and thought that it was perfect for her because she would be able to manage it almost on her own and she would feel a sense of independence. How I was so wrong.
Netspend seems to prey on their customers. Especially the ones that receive any sort of government benefits. My mom receives a government benefit plus she works to fill the financial gap that's left from her benefits. She has to work as every penny she makes is already spent each week and she literally lives paycheck to paycheck.
She had both her benefits and her work checks direct deposited to her account. She had only been doing this for 9 months before Netspend created her hell that she currently libes in.
The last check she got deposited to her Netspend card, was when it happened. Her check was deposited and available at 9:17am. By 9:20, $879 total from 2 different transactions were deducted from her account. But they were taken out by the checking account. NOT her debit card. So, the first red flag was, whatever company this was that took her money, how in the HELL did they just so happen to push TWO checks through within 10 minutes of her check becoming available? Typically when checks are deducted it takes 3-5 days. It was very odd WHEN the money was taken out.
When she went online to view her account, she realized whay had happened and in a frantic, she called Netspend and filed fraudulent charges on her account. The company was named IPL Community- something. It was definitely not charges that she had approved. The rep she talked to assured her that her money would be returned in no more than 10 days. That she did the right thing ny catching it right away, and that the funds had not actually been deposited into the other account yet. They reassured her, and reassured her, and did it some more, so that she felt absolute confident that she felt without a doubt, her money was going to be returned.
Fast forward to 14 days later. During that time, many calls to Netspend and them saying the investigation was still under way, but they were positive the investigation would turn out in her favor. Day 14 came around and she tried logging into her account to see if the money had been deposited yet and she got an error message that there was a problem woth her account and to call Netspend customer support. When she called, they informed her that the investigation had concluded and that the money would NOT be retuned. She went into a frantic, helpless, massive anxiety attack that night. So much so that she had to be hospitalized. I am an authorized person on her account, so when I called them up to ask what their so-called "investigation" had concluded, they simply said that the IPL company that had taken her money said they weren't going to return her money. They informed me that it was at the sole discretion of the company to give her the money back. Well, it's a no brainer that they didn't want to give money back they stole.
There were many, many calls back and forth over the next 30 days. On one of those calls, my mom had called. One of the supervisors that had been in contact with us before, had the pathetic audacity to STRAIGHT LIE, to try and get this issue to go away and said that upon their "investigations" (which we know what that means, they either asked someone of NO authority, or just flat out make it up), they discovered that this IPL company that had taken this money was actually owned by her daughter, ME! That's right, they tried to convince my mother that I owned this company some how, and that I took the money! I wish I was kidding! You can't make this stuff up!
Within this time, NetSpend (not at the request of my mom, either) had deactivated and closed her account. Keep this in mind, as this is a testament to just how shady Netspend is.
At that point, my mom realized they were doing everything they could to not have to give her money back, even to go as far as try and say it was her own daughter that had stolen the money from her. She decided to get the Attorney General involved. After filing a consumer report, she had a representative assigned to her case. After just a few weeks of involving the Attorney General, the concluded that NetSpend was in the wrong and were ordered to return to her the full amount of both transactions. My mom had finally gotten her victory and she thought that was going to be the end of it.
But it wasn't. It has been 3 months since NetSpend was ordered to return her money, and she has still not received it.
NetSpend had told the Attorney General rep that they would send my mom the full amount of the 2 transactions to the address she had on file, which was my house, in the form of a check. That it would be sent and delivered within 14 business days. 20 business days go by, and still no check. My mom calls them back, and NetSpend starts their thieving and lying all over again...
They had "refunded" the amount of the charges back on to her DEACTIVATED, CLOSED, account! They told my mom that they were sending her out a new card. Ok, she thought she'd get the card in no more than 10 days, like they said. Well, 2 weeks go by. No card. She calls up, they order her another card, verify her address, and that's that. 2 MORE weeks go by, she calls up, and they say she can't get another free one, but if she wanted to PAY $4.95, they'll send her another replacement card. So she hopes that since she actually paid for it, which means there was a physical order placed for a new card, she'd get it. 3 weeks go by, no card. She calls and now they are telling her that her account is not activated (no kidding) and that in order for her to activate her account and have her funds become available, she would need to send in her ID, SocSec card, and a proof of residence. Mind you, this is 9 weeks after they deposited the money back on to her deactivated account and after at least 10 phone calls to verify the cards were coming or to order replacement cards, and none of this was ever said/required until now.
This is when I started to get upset, and that same phone call, I got on the phone with them myself. I asked the customer service rep to get me in touch with a supervisor. At first she says that there are none available. Seriously? I insist that she gets the person that is closest to God in that call center NOW. She asks me to hold, comes back, and tells me that the supervisor will have to call me back. I don't accept. I insist on speaking to a supervisor within this same call. She yells, "Fine! One moment!" After about 10 minutes, I finally talk to someone who claimed to be a supervisor. I tried to stay calm and polite with the supervisor, but when she kept insisting that NetSpend hadn't done anything wrong and that my mom was at fault and shouldn't have given her info out if she didn't want to pay ffor the stuff. I was fed up. That's when I asked, "Ma'am, if you weren't trying to avoid and flat out REFUSING to have to give my mom back her money, answer me this ONE question; why in the world would your company tell the Attorney General that she would receive the refunded charges in a form of a check, but instead, your company deposits it on her DEACTIVATED and CLOSED account? How in the hell do you deposit ANY money onto a deactivated and closed account, period!?!? Not only that, but doing so, you are well aware that my mom has NO way of getting a hold of her money because YOU guys closed her account!" Surprisingly, her only answer was, "Ma'am, she will need to send in her Photo ID, SocSec card, and proof of resistance." Of course she had no answer to that! I then remind her that my mom has every right to request that the account is fully closed, and a check for the amount in the account be sent to her. The lady tries tk claim she can't do it, and when I threaten to once again getting the Attorney General to make them do their job, she put me on hold for 5 minutes, came back, and said she had filed the request for a check to bbesent out for the balance of the account. This request was made and supposedly granted, filed, and made to happen on July 16th. She said the check would arrive within 20 business days.
Today is July 25th. 9 days ago they were supposed to close the account and remove the funds from her DEACTIVATED account and put it in a check. My mom called today just to make sure that this was still happening. I guess she had a feeling, because they told her that there was no request made for a check. Not only that, but she asked if there were any transactions that they've allowed to go through on her closed and deactivated account, and guess what....
NetSpend had charged her 4 days ago 9.99 for the account monthly fee. They're charging her a monthly fee for an account that is closed and deactivated... Does that sound right to anyone?
So, they're keeping my mom's money on a closed, deactivated account that she has zero access to, they're still charging her monthly fees, and they REFUSE to send her the check that they have now said 3 times they'd send her.
I guess that it's ok because it looks like they gave her money back, but as long as they refuse to give her access to it, then in reality, they still are stealing her money.
I hope you made it through all of that. I didn't want to leave 1 deplorable act this company has done to my mother AND to me!
Do NOT EVER do business with NetSpend! They are the biggest liars and thieves in the industry. Its not a surprise that more and more people are moving away from NetSpend, to other PrePaid bank cards. Since all this has happened, I've since moved to BlueBird with Amex. My mom moved there, and my husband. Anyone I know, and anyone I meet that uses Netspend, I tell them what happened, and BEG them to not to use them unless they want their money stolen!
I have now SAVED atleast 10 people from becoming NetSpends next victims.
I personally have had Netspend withhold money from me for no reason. One time my card was stolen and who stole it used it at a gas station. I had a police report, video of the guy using my card and charging $60 before I new my card had been stolen. Even with all that, their "investigation" concluded that they found no substantial evidence that any non-authorized activity had happened. They just didn't want to give me back my $60.
STAY AS FAR AWAY FROM NETSPEND AS YOU CAN
I am on disability and heve been using Netspend direct deposit. I have had no problems with them until this came up.
Just before the end of the month, a notice came up about a problem with my account, and to call customer service. I faxed in the copies of the SS card and ID they requested, last Monday, along with the social security benefits letter to verify the current address, since the ID has a previous one. They had stated that it would take 24 to 48 hours for the account to be reopened.
I called their customer service yesterday, Friday, because it was still locked, and all I could get from the robots was that the address on the ID had to match the current address, no exceptions.
It is going to take about 2 weeks to get everything straightened out to get the new ID card, in the meantime, I have no money and no access to the funds that I depend on.
I know 3 other people in my neighborhood having this same problem, and wonder how many others this is happening to,as it seems like this, coming too late in the month, would inordinately affect the elderly and disabled depending on the social security, and am wondering if it could be construed as discriminatory.
I looks like I join hundreds of unsatisfied NetSpend customers in complaining about their account just stopping with absolutely no explaination . It began a couple weeks ago when I attempted to sign on to the sight . Using the same netspend ID and PW I have always used for several years I am repeatedly blocked . After complaining for several days they came up with a proposed fix after being locked out for 2 days . When trying the fix offered as usual I was again not allowed to sign in . No longer am I able to see my account or my current balance or retrive it . Since tha I have received no help or communications from them . As I see by other customers this company needs to be visited by an Atty. General and thouroughly investigated for criminal fraud . I smell a mackrel . Do not trust this company who are apparently still signing up new suckers . If you get burned don't blame the hundreds of us who already have been scammed and attempted to warn you . Good luck !!!
NetSpend is requiring me to provide all sorts of identity information. I have provided copies of my social security card, a copy of my US passport (which is illegal) and two pieces of mail with my address on it. I am homeless and need to use a shelter address for my mail to be sent to. NetSpend won't accept this, but I don't have any other options. Their customer service line doesn't reach a human. I am unable to make changes online. I was the one who put money on the card and bought the card. This was months ago and I am still unable to access my money. DO NOT USE NETSPEND. DO NOT BUY ONE OF THEIR DEBIT CARDS. USE Amex or a Paypal debit card. Anything other than NetSpend. Oh yeah. They are using the CEO/Presidents name to address concerns via email on their contact us page. There is no way the CEO is answering customer complaints on it. I would bet you money on it, but all of my money is being held hostage by NetSpends ponzi scheme. Thank you. Randall F
I went to a 7 11 yesterday and put money on a paypal card. Did not know it was netspend until I opened it. I had to call a paypal number (netpsend number really) to activate the prepaid card. When I tried activating the card, I was transferred to customer service and told that I my social is on a blacklist for security reasons. I had netspend cards before from 2006-2010 and not a problem. I was told that I have to wait 3 weeks for a refund check. Now, I am really pissed because I needed to pay bills. My internet and phone are about to be turned off. Being a veteran student, I live on a fixed income. I cannot wait 3 weeks. I have spent about 5-6 hours in hold time as I demand my money right away. Please do not use netspend. Their are better prepaid cards than netspend. I like to join to in a class action lawsuit against netspend. I know for a fact that netspend uses false advertising. For example, I bought paypal card without knowing it was netspend. ONly way I found out it was netpsend was when I opened it. It is very difficult to tell which prepaid cards are netspend and which ones are not. If netspend name was in the front with paypal, I would not buy the card.
About 30 minutes later i recieved another text saying my card has been unlocked and my funds are ready i decided to call and was informed that there were 2 cards abd it was being used but before they could do anything they had to verify. who i was so in the process the person was taking my money they had me send my ud social security. card and when i told them i live with my aunt and no bills were in my name they refused to send me my money after i won the dispute they continue to lie saying the sent the money back to the IRS whom keep saying why would they send it to them when they already paid me and it isn't a IRS problem it was theres i just want my money i emailed everyone at corporate office and noone seems to care brian rudd had the nerves to say you people when i became. frustrated i need help
I used them for my tax return some how they issued 2 cards one to me and someone else i opted for the text alerts and was surprised when i recieved a message saying my funds are ready i called my card and had a zero balance i then replied stop as instructed 39 minutes later i recieved another text saying my card has been unlocked i then called and was told all the transactions that were being made but before he could lock the card he had to verify whom i was by the time this was done the account was emty.i was then told to send it my id social security card a written notarized letter with all the disputed transactions and copies of mail bills ect when i explained i live with my aunt and all the bills were in here name after numerous attempts i was informed that there were not able to verify my address and they were going to send me a paper check in 20 days well i called again and was then told there sending it back to the IRS that was March 24th and the urs has out 6 traces on it and cant understand why there sending it to them when it was already paid out to me they keep giving me a non existing lead number ive called emailed everyone at there Corp office and still no results i need help i want my money
I purchased a prepaid NetSpend Visa from a local Family Dollar on May 7, 2015. I tried to activate the card online and was told it could not be activated and to call Customer Service. I called CS on May 8, 2015. I was told that there was a glitch in the system and it would be resolved within 24 hours. I was told to check back the next day. I called CS the On May 11, 2015 and was told that the system showed my social security number belonged to a deceased person and that I would need to bring a copy of my social security card, drivers license and utility bill to a reload location and have them fax it in to NetSpend. I took the information to Ace Check Cashing at 8 am on and they faxed the information to NetSpend. I called CS and was told it would take 4-6 hours. When I had not received a response and was still unable to access my funds, I contacted CS again on May 12, 2015. I was told to have the documents resent by a reloading agent so I again went to ACE Check cashing and they refaxed the documents. While I was there, the ACE employee pulled up the verification system and said it did not show my SS# was flagged as deceased. I called CS to verify receipt of the documents and was told yes and it would 4-6 hours. After 6 hours I called by and was told the issue was I had mistyped my name when I tried to activate online. I was told it would be another 4-6 hours. At 8:36 pm I recieved an email stating that they were unable to read the faxed documents and I would need to take a photo and send them by reply email. I did this. I received a second email at 11:37 stating that they had recieved the documents and they had been verified but my account had to be transferred to another department. I called the morning of May 13th and was told that I had an old account and that in 2008 I made a purchase for $11.36 but my card had a balance of $10 so the account was closed due to an outstanding balance of $1.36. I offered to pay the balanace over the phone but they refused payment. The supervisor said they were escalating the issue and it would take 4-6 hours and the funds would be available. They also promised to monitor the account and called when resolved. I followed up with an email to provide written documentation. At 4:45 I called CS again and was told that the issue was with the documentation department. I told them I had received an email from documentation saying that they had forwarded it to another unnamed department. The supervisor said they would escalate the issue to documentation, monitor the issue and have a manager call me back. I told again the issue was not with documents but with the department that handles charge offs. I was told that CS cannot contact that department or forward customers to the department. Again it would take about 4 hours. I again followed up by email. When I had not heard anything again, I called at 7:45pm and was told by the CSR that the issue was my social security number belonged to a deceased person. I recanted the entire story and asked to be transferred to a supervisor. After a lengthy wait I spoke with a supervisor who said he was escalating the issue to both documentation and risk. I told him that I was told CS could not contact risk. He said yes we can but they closed at 8pm so they would not be able to address the issue until the morning and it would take about 4-6 hours after they opened at 8 am for them to review and resolve the issue. I told them that this money was needed for a payment that was needed Friday morning. I have repeatedly asked that the money be transferred to my open NETspend account. I also repeatedly offered to pay the $1.43 by phone to have the money released. I purchased this card for my son to take on his class trip. Thank goodness I purchased it early. I shudder to think of my 10 year old be hundreds of miles away from home with a card that he could not use to purchase food, snacks and souvirnirs.
This company, Netspend, blocked my card back in November of 2014, after I had a refund put on the card from publix grocery store , here in Florida, it was $150, Publix is the largest grocery store chain in Florida , everything is completely legit with this company. So Netspend blocked my account back in Nicember, they requested the original receipts , I provided them to Netspend , they still kept my money, so I let it go because it was hours of phone calls to netspend, I decided to let it go as it was more headache than it was worth.
fast forward to April 13 th 2015, I called Netspend asked them what exactly they needed to release my $150 and I would send them what they needed, they said they needed a "letter of idemity" from the merchant saying that they did authorize the refund. Not fully understanding what exactly they wanted I called up publix corporate offices in Lakeland Florida , put them, Netspend, and myself on threway conference call so that Netspend could tell publix exactly what they wanted, so after almost an hour on those with Netspend, they told ken at publix corperate what they wanted, he emailed the letter of idemity to them and I was told that my money would be put on my new Netspend card the next day,
the next day came and I called Netspend they told me that it was still under review,, I called back later then they told me that a paper check would be mailed out to me, I'll get it in 20 business days, then I checked the next day on status and they told me that the check will be sent to publix, although they had no address for publix, then yesterday was on conference call with publix, Netspend and myself for another hour, and publix told them that they wanted me to get my money and that they sent all paperwork that they requested, we left voicemail with Troy in the fraud dept and no call was returned.
so today (Saturday) I have been if the phone now with Netspend for 3 hours, no answers six- seven reps, now there telling me they need a physical letter from Publix to continue the process, I went crazy I told them that I looked them up on this site and Internet and all similar complaints , they just keep going round and round in circles , every day theyre story changes, and they require something different, so as I am still on hold now in Saturday 3 hours, I've had time to look up all these complaints and put my own in as well , I'm probably going to resume this on Monday as this phone thing is heading on almost four hours now, I do not see any of this being resolved anytime soon , this company obviously does this to everyone, at least I know now that it's not just me they are ripping off everyone and same phone calls and run around with everyone.
I write this report as a concerned citizen who wishes to warn everone of the corruption that is taing place at Netspend.
I have a prepaid debit card with netspend that i would load everytime i got paid. I loaded it with 900 dollars after i got off a long day of work, only to find out it was gone when i woke up the next morning . I called customer service to find out what happened and they told me that my account was suspected of fraudelence and was closed(NOT put on hold, but closed) I asked them where the money was that i had deposited into my account and i was told they sent it back to the 7-eleven that i loaded the card.
I returned to the 7-eleven to find out that there was no money returned or no such policy in place. The store manager was even nice enough to print out all transactions associated with my card and showed my deposit of 900$ going through and reading approved.
I called netspend back several times and no one would return my hard earned money or even email me a transaction statment. Customer service reps are not going to help and they honestly seem in on the scheeme providing you with as little infomation as possible. Laughing all the way to the bank.
I truley feel sorry for the families who trust and depend on netspend to keep there money safe. People have to put food on the table and were being robbed blind. The bigger issue is why is this kind of card being allowed to be sold to the American public???? Rght in our own back yards!! Walmart,Dollar Genaral, 7-Eleven, CVS, Walgreens etc. PLEASE SPREAD THIS KNOWLEDGE TO EVERYONE YOU KNOW. NETSPEND IS NOT TO BE TRUSTED. Its only a matter of time until they choose to victimize someone else or maybe even YOU!!
When I first receive this card I initially applied for the fee Advantage program which allows for a monthly fee of $5 and no additional charges are applied for each transaction.
NetSpend conveniently has no record of my signing up for this fee Advantage program but instead opted to put me in overdraft coverage which allows my card to overdraw from the excessive fees applied every time I use my card.
I contacted them and explained that I had enrolled in this program they told me I had not and there was nothing they would do about the fees applied.even after directly requesting that they switch my see plan they still told me that I needed to contact them again in order to request this to be changed.
They offer this to lure people in with no intention of actually providing the service for a one time monthly fee.
On February 15, 2015, aproxamitly 7:30 p.m pst, Netspend transfered $1000.00 from my account. The next morning, February 16, 2015, approximitly 11:00a.m pst, I called Netspend, to see if this transaction could be reversed. Unfortunaely, the money was already gone. I asked to file a Dispute for this Unauthorized Transfer of my money. The agent informed me, that if I file a Dispute for this transaction, my card(with all my money on it), would be cancelled. (What was the purpose, to cancel my card, just so I had to wait for a new on?) Needless, to say, I did not file my Dispute that day.
I waited until I had taken all my money off the card, then I called back. On February 24, 2015, I filed my Dispute. The agent told me I had to write a letter state this Dispute and sent it to Netspend. But at the end of the telephone conversation, I asked what I needed to do? I asked the agent, "I have to send Netspend this Dispute letter, with the information?" She said, "No, No, there is nothing you need to do". I even got an e-mail saying I did not have to do anything further, the Dispute Team from Netspend would be contacting me for further information. On March 2, 2015, having had no updates from Netspend, I again called.
Netspends representative told me they were waiting for the Dispute Letter I was suppose to have sent in. I said "What they said I didn't have to sent in this letter". Blaugh, Blaugh, they gave me the run around. That night I sent Netspend an e-mail, stating how unsatisfied I was with the way my Dispute was being handled. Netspent Dispute Team, thanked me for sending in my Dispute Letter. So my Dispute continued.
I received an e-mail after I sent in the Dispute email, stating I would get a phone call within 6 hours from a dispute specialist. Never got it! Then I called a Netspend agent 2 days later. This agent said she sent a message to the Dispute Team, to contact me, so make sure your phone is charged and you answer the call. Still have not received call from Dispute Team.
$399 missing just like that---right when I need it the most because I am in the process of moving.
IOLTA charged me and I never heard of them before! After reading about them, it seems highly unlikely that they'd rob anyone, they help people.
Just a few minutes ago, I just had 2 bad experiences with reps over the phone (spoke to 3 but the first was really nice-only I don't see the promised paperwork in my inbox). One told me that it will take 10 business days for me to receive an email confirmation which states that my dispute was filed.
She never asked for any of my information and only gave me information in general. She didn't know who she was speaking to and she didn't care.
The other rep I spoke to started off bad right away.
He had a bad attitude. I told him I had just spoken to a rep that said I would be emailed forms to file my dispute, when I asked where the documents were that I was supposed to send in...he tells me that I am the one who is supposed to send an email. I asked him what am I supposed to email and he asked for my account information. I didn't give it to him but told him I'd like general information and he hung up. He hung up and this was a callback! He called me 03/04 8:19 EST and hung up on me 2 minutes later. Why? They get this all the time!!!
They know what is really happening. Truly are not worried about offending the complaining customers...and maybe that is because they know they can't get in trouble when their company is the one ripping off the customers.
Oh and I did say that I think "YOU Netspend" took the money and I do.
All the security measures I have had to face and this happens? And not at any time but just when I have money in this account. I rarely have money in this account but soon as I have my tax refund in the account a very suspicious charge comes through only days later?
I really like some things about netspend but deposits past $100 aren't worth it. Never get a big deposit into a netspend account will be my mantra and warning to all from now on.
I am not stupid and clearly they take money from their customers on occasion and then give it back according to ??? I don't know but I pray I can have my own soon.
Netspend, as a company, you are not above God.
I can't imagine how many complaints and prayers God has to hear on your behalf. God knows and he is keeping count.
For the past month Net spend has been giving me the run around I have yet to receive my card or funds and they seem to not care at all about the customer. I've spoken to supervisors and they haven't helped at all. they can't give me an direct answer. I have funds missing that cannot be accounted for and I am very angry and frustrated and I need my money. I war told I could transfer the funds to another account since I hadn't received them so once I said I wanted to do that they told me I had to wait to get my card which I've yet to get. please stay clear of net spend they are a rip off and they don't care about the customers
Netspend for no valid reason put a hold on MY money with no legit reason. I have spent hours on end speaking with reps who have no direction. I emailed in hopes to get a paper trail going and was asked to send a copy of my social security, an ID and a bill with my address. I immediately complied only to get a message saying the information cannot be accepted... Confusing. I again called a rep, was instructed to email the documents only to get another message that more info is needed to prove its me. This is very creepy
Netspend took my money then hours after put a hold on my card so that I have no access to the money.
The company is now refusing to release the hold on my card even after I provide three forms of my identification.
Netspend is stating they need more documentation because it will be "illegal" to give me my money. They need proof I'm the legit person who is listed on the card.
I ordered my NetSpend card via Turbo Tax on February 3rd, 2015. It is now February 19th, 2015 and I still have not recieved my card. The IRS posted my taxes to the card, nearly $900.00 already. I called customer service and they "claimed" to ship the card on the 4th and that I had to wait until the end of the day (meaning midnight) to call back to report it had not arrived today. The USPS had already run for the day and the local branch was closed already. They "claim" they will ship the replacement card on the 20th (tomorrow) at no additional cost. If the card doesn't arrive by Monday (as they promised 1-2 day shipping), then on Tuesday, a law suit will be filed and the IRS notified for theft of money, money laundering, federal fraud, and any other charge I can legally charge them with.
I loaded a netSpend card from the recommendation the CSR @ Check & Go in Flint MI.
I activated the card and failed to use it.When I called NS for help I was told to buy a new NS card and call back.They asked questions that I answered truthfully.I was told I failed.
They have my SS# and now are requiring me to fax my ID.For security purposes.I have no idea who they are.They are just a voice of offshore CSR's They asked for more info that the check & go.
I plan on taking this one PUBLIC...
The CSR's have that standard "Whe yes I work for NetSpend" The big lie. They are offshore slave labor that reads from a script.I pressed if they are slow answerring questions about who they are.When a CSR asks me off the wall stuff like
Do you know this person? And I don't I ask where they get that stuff.
Well they refuse the answer.
Be aware putting funds on was easy.Now the fight begins.
They requested a hard copy of my DL and Social Security number which I provided,
I can told them where I loaded the card and how much.I had used the online mail and registterd ..
This is not sufficient. I am on the road for months .They suggested they would mail me a card.I will not be able to collect mail for months as I drive for a living.My mailbox is untattended.Do not suggest I change for NetSpend.
These TOS are all hidden when buying the card.
I stand by what I posted.Stay away from these crooks. The fees are stupid and fallinto predator banking territory.
Hit me back and I will respond.
Thank you...
I'm writing this report to warn anyone who receives a Netspend prepaid credit card in the mail,BEWARE!! Yes it will be very convenient,but you will lose your check if you direct deposit onto that card. I say this because that is exactly what happened to me. Hi everyone who is reading this report. My fiance referred me to netspend prepped since I didnt(until now) trust banks. I decided to have my payroll check direct deposited onto the netspend card. Once my check hit the card I was able pay 3 bills and even pull some money from atm but then they froze my account until I could provide documentation proving who I am..ie: dl ss card,prof of residence. I sent then the requested documents thru email. Now minds you I had already had the card for about 3 weeis by this time,thru never once asked me for that documentation until I started actually using the card. They said at first that my dl abd prof of residence padded but they could accept the ss card, I'm still not sure why that is. They then proceeded to CLOSE MY account with out trelling me why,and allowing me to get MY MONEY that was still in the
Account($842.56) . I was then informed the only way to get my money back was tut wait 21 BUSINESS DAYS. Before a check would b servant to me, this ask happened January 4th 2015. Its note February 17th 2015 abd still no refund check. My original pay check for that pay period was more than 1600 $ So I was able to ge to leet half of it out but we got evicted and heart to sleep in our car for almost 2weeks until my next check came they have ripped me of and even more important they will top you off too!!!
After staying at a hotel (5 days) during a move in which I encured a bill of $487 I paid for it with a pre-paid debit card I got from ace elite-net spend. For obvious reasons we did not want to carry large amounts of cash and the cool thing about the card was that whenever it was used I got a text saying how much was left after a purchase at what business and how much the charge was. I was able to re-charge the card when I needed to when it got to low and got text about this too. A gas fillup of $12 was charged as $55, I was told this would be repaid in 7 days (1 month still waiting), I had $802 on my card when I put an additional $500 on it and when I received no text I called the company, they said I only had $827 on my card, no explanation why no text was sent and even though I have a step by step accounting of my spending due to all the texts they sent me so far of which the closest I came to $0 was $802 (they got the $500) they said the amount was correct. I have not used the card since then waiting for this to be fixed and with no more texts my balence is now -$1.46! After calling about this a recording said they would call me back due to "heavy traffic", I'm still waiting, 3 weeks now. DO NOT DO BUSINESS WITH THIS COMPANY!
My Sister bought me this Netspend Visa debit card for my birthday, which she bought at Walmart. She said the only reason why she bought this card was because the box said Clear No credit check No hidden fees No surprises easy to use good everywhere Visa debit cards are accepted. Simple Buy online pay bills or get cash at ATM'S, well not so. On Friday, at 6:00 p.m., I tried to activate the card online, just like the instructions, and card couldn’t get activated, message was please call number 1-866-387-7363. The weird part about the website was it asked for your full social security number, which I provided, but the more I thought about it, I never had to provide my full social security number in the past, just the last four digits of my SSN and I have a lot of major credit cards. When I called the number, it said lanes are full please call back later. I called on Saturday and the message said call back on business days. Finally I called on Monday, talked to this Indian lady, which I couldn’t understand, she said I needed to send a copy of my social security number along with a copy of my driver’s license, I told her there is no way I would do that. She said I could only then use it for online purchases. Went to Amazon, tried to make a purchase, declined. Called them back and a man from India answered, same thing could not understand him, he told me that the last person I talked to did not add me to the system. Therefore, he added me to the system, but I could only use it for in store purchases. Next day, tried it and it was declined. So fed-up that I said screw it. I would stay away from NetSpend, I did some research and there is a lot of reports of scams from them.
I had an account with netspend. they closed my acct without telling me and lost around $8000. they will not give any information about it, or what happened. all they would tell me is acct was closed, and money, they dont know. Money was from a lawsuit with VA Hospital. I needed card to recieve the settlement. I sighned up, and a couple months later, they closed acct and I lost all money in it. I'm a disabled veteran that truly needs that money back.
In order to protect family's checking account card info we decided to buy one of these reloadcard that are plentiful at every store check out lanes. In our case it was 3341 Speedway gas station in Cleveland.
I was stupid enough to prepay $100. Lesson # 1 Do not trust anybody even or maybe especially the guys who has nicely designed plastic cards with VISA logo on them. Try starting with $10 - wont hurt that bad. They also charged me $4 for plastic itself. Lost $104 total.
So gas station guy told me to call and activate the card which says with huge bold letters: fast, clear, easy - no credit check.
Why the h*** should there be credit check anyway? I deposit my cash to make it usable online - netspend. They wanted all my info - address, social?, date of birth - every bit. The whole idea behind me purchasing this incognito card was not to spill my info to some p**** in India who was spelling my wife name like A for "arson" N for "neglect" G for "grave".
Makes me go through this twice and then says i will have to fax him copy of my social and drivers licence - are these guys for real? In 2015 I dont believe fax machines actually exist anywhere but museums.
So I said dont worry - forget it I will try my luck elsewhere - close thw d*** account. I go back to gas station dude and he refuses to refund my cash - too late, money is consumed by Metabank.
I call again we go through a ton of humiliating spelling bee like steps with my personal info and I am rejected again. It is like I am being approved for a 30 year morgage not just a fella trying to get his hundred to buy a pair of socks online.
Unbelievable. So I beg them literally for refund and they promise a check - in 20 business days.Plus they will deduct 5.96 for some service of theirs.
Never got the check.
Did an online review of them (you do it BEFORE you pay someone $100, idiot) here is what people say about this whitecollar criminals:
384COMPLAINTS
$300KCLAIMED LOSSES
unfair charges
card wont activate(hello)
$14/95 charged for simple cash withdrawal
promised referral fee never paid to anyone fraud
customer service located in some teepee in India, they do not speak English
Metabank FRAUD STEALS MONEY POSTED ON PREPAID CARDS
NetSpend What did I deserve to be treated like this
Would not activate my account even with proper documents Internet
Netspend Intentional delay of deposit/witholding funds
.this company is looking to take your money and make your jump through 18,659 hoops to get it back.
This is just a glimpse of their magnificent spectactular perfect criminal record.Should not that be enough for you to stop and never make mistake I made DO NOT DEAL WITH these disgusting money grabbing scumbags.
And how much more people will be scammed till authorities in Texas or federal will pay close attention to their practices
I put 150 dollers on there card for my son and he can never use it. I called them nine times to complain and every call costed 50 cents. They keep tellin me that they Email the pin but i never get it . When you call them on it the give you a run around. I have lost 150 dollers to these crooks. Don't ever do bussiness with these people. My next complaint is to the fed agencys.
I have been with net spend for alot of years.I only use the card sometimes,2 weeks ago i went to put money on the card and it says the card was closed and to call customer service.I did and they said i owed them 80 dollars( i dont know how when its a pre paid card) and if i would like to open another account i can (they said a person can have up to 3) and when i asked about the 80 dollars thery had said its up to me if and when i would pay it(should have known better) and if i open another account it wont be affected.I actually called 3 seperate times to make sure!! So like a dummy i went and put a 100 on the account yesterday and of course they instantly take my 80 dollars!!!!!!!!!!!R u kidding me??I wait 45 mins on hold( at work) and am told that the 3 people were wrong and they could do that cause they claim i owed it to them.So basically they just stole my money!!
...
I haveNet Spend, opened it a couple months ago and get my direct deposit on it. I made a purchase through another company didn’t feel comfortable about the purchase so I wanted to wipe out card and get a new one. Net spend said they had put a block on it, until the new card came in. I asked the customer service representative if you could get a temporary card until the new one came in. Her reply was I need to purchase one. So I purchased a card called customer service and they saidI need verify the account I would have to answer some social security questions. The question were pertaining to street addresses that I had no idea what they were. They said I didn’t answer the questions correctly. To me the addresses have nothing to do with social security. I spoke to a supervisor and I was agitated and then they told me they would have the fraud department contact me in 24 hours. I then called social security and asked if they ask about addresses and they said they don’t. They said I was a victim of a possible scam and fraud. I also went to consumer affairs website and there are several complaints about asking no pertaining questions on account. Net spend refuses to release my money until I verify their questions. Another representative told me that fraud department would call me back in 2-3 day and whoever told me 24 hours was misinformed. I feel like I am a victim of fraud.
On 12/01/14 9:12am I became overdrawn $12.07 netspend advises me a $15 ODF will appliy if money is not deposited within 24 hours, 12/01/14 4:43pm I deposited $20.00, unfortunatley my deposit was 95 cents short leave a minus 95 cents balance.
I feel the $15.00 ODF should not have gone though and should be credited back to my account because while my deposit was short I did make one within 24 hours of becoming overdrawn, in addition money is direct deposited to that account every week on Thursday.
I could have understood the fee had the direct deposit due to go in the account today had not gone thru on Thurs Dec 4th but it did.
I went online to netspend and emailed customer service advising I have been a customer for at least 2 years and asking them to please no penalize me over a minus 96 cent balance they replied and it was basically no way kiss our a**
I was refered by a friend to sign up for Net Spend which I did. Net Spend advised once I became a member I'd get a $20 referral fee and so would the person who refered me. It appears that an internal error was made and my referral code was being shown as used however, I never got the $20. Each of the ten times I called I was advised they see I never got the referral fee yet they asked me the same questions over and over again. "Did you provide your referral code? I did everything I could to keep from yelling! I called again to complain after not seeing the fee had been credited and this guy took my referral code for the third time and said the money would appear on my card in two business days, well that was about a week and a half ago. I called again and once again they asked me again if I had provided my referral code?? YES! Idiots! If I had not provided a referral code I would not be calling them asking where is the referral fee.
I was also advised the friend who refered me had not gotten her money either. I asked to speak to a supervisor and got some lady name Elizebeth C, she said she'd escalated my case to be investigated. She advised I'd hear back within 2 business days. This was on 11/20. Today is 11/24 and I never heard back so I called again. The lady asked me again if I'd provided a referral code bad like everyone else she made me give it to her again. She then said there's nothing she can do but escalate my complaint! By now I'm pissed and asked to speak to a manager again. Some guy name Ariel Gets on the phone saying he too would have to send my complaint to be investigated. It's like Net Spend is doing everything they can to beat me out of the $20 they said they would give me to become a member. I have a bank account I don't need them but wanted to give this a try and really liked having access to my pay check a little earlier than most people. You don't take a customer around in circles you just fix the issues On the spot! They have yet to do anything for me!
The service has been horrible and still no resolution. This manager even told me he doesn't see where Elizabeth C had even escalated my complaint which means she lied! They all lie and just keep on lying! Don't waste your time with these people and if you do, don't expect a referral fee! They clearly are running a fraud system where they are lying to get you to sign up bad then not even keep their word' I'm canceling my card AVS going with a Rush card! I don't think Russel Simmons would have such poor useless customer service reps representing anything with his good name on it!! NET SPEND YOU HAVE LOST ME AS A CUSTOMER AND ALL THE FRIENDS I PLANNED TO REFER, I'm not referring them to you at all!
On 08/29/2014, I purchased a Netspend pre-paid debit card & loaded money to the card. Customer Service explained that they could not activate the card. There were (2) other cards open attached with my Social Security #. Since these are not my cards, I am a victim of Identity Theft. I immediately filed a Complaint w/ the FTC & filed a Police Report to open up an investigation. All reports confirming that my Social was stolen were provided to them via fax on 09/08/2014.
I was told on 08/29 that the money I loaded onto the card that I could not use would be mailed to me within 20 business days. I still have not received it as of 09/25/2014. When I called today, Customer Service explained that someone had put a notation in the system that my account did not qualify for a refund, but it has been corrected as of today 09/25/2014. Then they explained it is going to take another 20 business days before I can receive my refund!
I am the victim here & should not have to wait 2 months to get the money back that is rightfully mine. I requested for it to be expedited, but I was told this is not allowed & could not be helped further. This is extremely upsetting & caused a financial burden. This practice should not be allowed.
I was ripped off by cashnet, meta bank and netspend, I believe they are all in cahoots. I REPORTED THEM TO THE FBI. THESE THIEFS NEED TO BE STOPPED!
CASHNET REQUIRES A NETSPEND RELOAD CARD THEN THEY STEAL THE MONEY ,YOU CAN NOT GET A HUMAN AT NETSPEND TO RESPOND.
Two weeks ago, I purchased a "Netspend Reload" pack from a Walgreens here in San Francisco. As my receipt shows, I paid $503.95 ($3.95 fee, $500.00 to be added to the card). An hour later, I attempted to activate the card. The Netspend website wouldn't recognize the reload card number. I waited another hour with the same results. I went back to the Walgreens, spoke to the manager who called Netspend, and waited for them to clear up the situation. What the Walgreens manager and the Netspend representative concluded was that the money got "lost In the transaction" due to a system error, which apparently happens fairly often. I was told I would have to make a copy of my receipt, my reload card, and fax them along with a signed letter of explanation to "[email protected]", where the nice people at Netspend would take their time (2 or more weeks) to review the incident and hopefully credit my money to my account. It's now been 15 days, and I haven't heard anything from the "documents" department, though I've called the customer service department many times. I've sent the packet of requested documents 3 times. I've never encountered this level of incompetence at a major corporation before. Do they really think it's acceptable to steal my money for 2 weeks (and now they're telling me it will be another 2 weeks)? This incident has caused me to fall behind on a couple of my bills and has been a major inconvenience. I think it's disgusting that a company this size will use every possible means to keep people from getting to their money. They need to be held accountable for their actions.
On 3/16/24, T-mobile got an authorization for $524.00 via a internet application, the application nevr processed due to a computer failure on their end. I spoke with T-mobile and they immediately released the funds and canceled the transaction. I told (Netspend) of the error however, to this day they have still refused to release these funds. They requested that I have T-mobile provide proof that the transaction was cancelled. I spoke with a T-mobile supervisor who provided me with an (order number) and directed to an site where i could retrieve a document showing that the transaction was (Canceled). I submitted this document to (Netspend) but they continue to insist on further proof that the tranaction was cancelled even though it's been over a week and (T-mobile) has not sought a charge for the authorization. The staff and supervisors at (Netspend) are very hostile leaving me on hold for over 30-minutes and verbally aggressive as well.Due to the the evidence and/or document I submitted which I agreed that they too could retrieve from (T-mobile) with my consent, leads me to believe that there's a possibility of diversion of funds (for profit) or (Money Laundering). Many of the complaints on the internet lean in the direction of (Funds Misappropriation) and I intend on filing a (Class Action Suit), there's no way this behavior in the same time-frame is a coincidence.
I have a security block on my ACE Elite Card account with NetSpend. When I call 1-866-387-7363, someone with a strong accent tells me I will need to answer security questions with their fraud/risk department. Then I am placed on hold for (up to 2-3 hours at a time), and no one ever answers from the fraud department.
So far I have called NetSpend roughly between 20-25 times. No one ever answers the phone in the fraud department that I am transferred to.
Since they have decided to unfairly block my access to my own money, I am trying to involve the police department. I cannot afford an attorney to fight these thieves. After all, they have essentially stolen the $278 on my card.
I have read thousands of similar complaints against NetSpend. Average citizens cannot fight their shady business practices.
I will never use NetSpend again.