I got Western Union NetSpend and activated it like about a month and just using it for a direct deposit about $1,350 then suddenly they locked my account and asking me to call to customer service.I called and after half an hour waiting on the line to be transferred to other department, they hang up!
So, I called again and finally they asked me to send a proof of SSN, address, and identity and up until now I still cannot access to my account and losing my funds.
I don't really understand what's wrong with this card.Stay away from NetSpend!!!
Netspend promise to give a referral fee of $20 to you and a friend if they open an account. However, this is not true. I referred a few friends and they did not give us the $20. DO NOT sign up!
April 8th, 2014 I went to the store to purchase a few snacks for myself and my son. After using my NetSpend card I received an alert of my balance to my cell phone stating I had a zero balance after the transaction. I was floored because my payroll direct deposit had just been made the night before and I had not spent any money. I immediately called customer service and was told as dispute for the fraudulent activity was placed and I had to wait ten days to get an update, not ten days to get my money back, but that they would investigate the claim and contact me by email and postal mail of there findings. I was furious, I asked to speak to a manager several times and was told that the manager/supervisor would just tell me the same thing.
Finally because of my persistence the agent tried or so they claimed to find a supervisor. I remained on hold for 30 minutes and still no one else took my call. I spoke with four representatives on the 8th sent four emails and a negative feedback and everyone had the same rehearsed robot answer dispute is filed send in your documents showing you are disputing this transfer and you will have to wait ten days. Waiting ten days is impossible with bills to pay and no food or gas in the care. I'm in the waiting mode and unfortunately do not know what to expect of the outcome.
However I plan to take action because if they are supposed to be FDIC insured they should be able to take better action in this criminal situation. The transfer should be able to track, there should be a trail. I was also told that the money has already left there bank so they could not reverse the transfer. What does that have to do with me. Track this their and give me my money. To my dismay I was truly upset to see so many more people who have been a victim of this same type of scam. I have bank with them for less than a year and am very upset that I ever have.
One agent had the nerve to ask me if I knew the person that the transfer went to, why would I be disputing the transfer if I knew the person, dummies. The barrier of language was an issue too because they couldn't understand me at times. If they can't understand us they don't need to be trying to assist us. The person whose name was Shaquania Brantley, I don't even know how to pronounce that name, they are a thief and I want my money back. I hope and pray all other victims will get theirs back too. As a result I had a car payment reject, returned unpaid. If they do not return my money, I plan to file a lawsuit. $634.95 was taken from my account. $630.00 was transferred and $4.95 transfer fee. My lawsuit will be for much more.
Netspend. allowed someone to drain my account 0f 2500.00 in a matter of a hour. They called to say that it look like fruad after all the money but one cent was left in the account. These transactions happened in CA and I live in washington. They say it look like fraud .....so why would you not stop it before they drained the account. Someone in that company is stealing funds from customers accounts. Funny how this happen on the same day of my direct deposit and they had all the card information !! Netspends say they will refund the money in ten days...... Its clearly fruad that netspend can see but I have to wait to get my money back !!!!!!
Netspend notified me of suspicious activity in which I did not make I tried disputing it and they gave me the run around saying I needed to send an email of all the information I wanted to dispute even though they knew all of it when I spoke to them over the phone. Now saying it'll take up to two months to get my money back if I even can!
I had my tax refund sent to a netspend card.Feb 12 my refund was sent to Netspend. Netspend refused to actavited my card. They ask for additonal info for ID i email them the info my GA Id the w-2 enveolpe for proof of address ss card. They said they needed additional info. They were to send address verification in mail i nerver got. Still till this day 4-3-14 my refund has not retruned to irs.
I had my tax return deposited on to my Netspend card. Once the funds were loaded on the card I received an email from Netspend on February 24th requiring that I send them documentation to prove my identity no later than February 26, 2014, otherwise my deposits would be returned to sender. I felt that was odd of them to request that information AFTER issuing the card so I declined and told them to go ahead and return my funds to the IRS, and the IRS would issue me a check.
Netspend informed me that it would take 6 days for the IRS to receive the refund. After calling Netspend several times a day after the 6 days expired. Now they're saying it takes 20 days..Well To date which is March 31, 2014. I still haven't received a check nor has the money been returned to the IRS. I believe they are collecting interest off of customer money and holding the money long enough to do so. I'm wondering if I should just call the IRS and report my money lost or stolen.
Netspend Reviews
I got Western Union NetSpend and activated it like about a month and just using it for a direct deposit about $1,350 then suddenly they locked my account and asking me to call to customer service.I called and after half an hour waiting on the line to be transferred to other department, they hang up!
So, I called again and finally they asked me to send a proof of SSN, address, and identity and up until now I still cannot access to my account and losing my funds.
I don't really understand what's wrong with this card.Stay away from NetSpend!!!
Netspend promise to give a referral fee of $20 to you and a friend if they open an account. However, this is not true. I referred a few friends and they did not give us the $20. DO NOT sign up!
NetSpend is deceiving the public on their wesite.
They claim to have an A+ rating with BBB in actuality NetSpend has an F rating,
Dennis
Austin Texas
April 8th, 2014 I went to the store to purchase a few snacks for myself and my son. After using my NetSpend card I received an alert of my balance to my cell phone stating I had a zero balance after the transaction. I was floored because my payroll direct deposit had just been made the night before and I had not spent any money. I immediately called customer service and was told as dispute for the fraudulent activity was placed and I had to wait ten days to get an update, not ten days to get my money back, but that they would investigate the claim and contact me by email and postal mail of there findings. I was furious, I asked to speak to a manager several times and was told that the manager/supervisor would just tell me the same thing.
Finally because of my persistence the agent tried or so they claimed to find a supervisor. I remained on hold for 30 minutes and still no one else took my call. I spoke with four representatives on the 8th sent four emails and a negative feedback and everyone had the same rehearsed robot answer dispute is filed send in your documents showing you are disputing this transfer and you will have to wait ten days. Waiting ten days is impossible with bills to pay and no food or gas in the care. I'm in the waiting mode and unfortunately do not know what to expect of the outcome.
However I plan to take action because if they are supposed to be FDIC insured they should be able to take better action in this criminal situation. The transfer should be able to track, there should be a trail. I was also told that the money has already left there bank so they could not reverse the transfer. What does that have to do with me. Track this their and give me my money. To my dismay I was truly upset to see so many more people who have been a victim of this same type of scam. I have bank with them for less than a year and am very upset that I ever have.
One agent had the nerve to ask me if I knew the person that the transfer went to, why would I be disputing the transfer if I knew the person, dummies. The barrier of language was an issue too because they couldn't understand me at times. If they can't understand us they don't need to be trying to assist us. The person whose name was Shaquania Brantley, I don't even know how to pronounce that name, they are a thief and I want my money back. I hope and pray all other victims will get theirs back too. As a result I had a car payment reject, returned unpaid. If they do not return my money, I plan to file a lawsuit. $634.95 was taken from my account. $630.00 was transferred and $4.95 transfer fee. My lawsuit will be for much more.
Netspend. allowed someone to drain my account 0f 2500.00 in a matter of a hour. They called to say that it look like fruad after all the money but one cent was left in the account. These transactions happened in CA and I live in washington. They say it look like fraud .....so why would you not stop it before they drained the account. Someone in that company is stealing funds from customers accounts. Funny how this happen on the same day of my direct deposit and they had all the card information !! Netspends say they will refund the money in ten days...... Its clearly fruad that netspend can see but I have to wait to get my money back !!!!!!
Netspend notified me of suspicious activity in which I did not make I tried disputing it and they gave me the run around saying I needed to send an email of all the information I wanted to dispute even though they knew all of it when I spoke to them over the phone. Now saying it'll take up to two months to get my money back if I even can!
I had my tax refund sent to a netspend card.Feb 12 my refund was sent to Netspend. Netspend refused to actavited my card. They ask for additonal info for ID i email them the info my GA Id the w-2 enveolpe for proof of address ss card. They said they needed additional info. They were to send address verification in mail i nerver got. Still till this day 4-3-14 my refund has not retruned to irs.
Shanithia
(((email redadacted)))
I had my tax return deposited on to my Netspend card. Once the funds were loaded on the card I received an email from Netspend on February 24th requiring that I send them documentation to prove my identity no later than February 26, 2014, otherwise my deposits would be returned to sender. I felt that was odd of them to request that information AFTER issuing the card so I declined and told them to go ahead and return my funds to the IRS, and the IRS would issue me a check.
Netspend informed me that it would take 6 days for the IRS to receive the refund. After calling Netspend several times a day after the 6 days expired. Now they're saying it takes 20 days..Well To date which is March 31, 2014. I still haven't received a check nor has the money been returned to the IRS. I believe they are collecting interest off of customer money and holding the money long enough to do so. I'm wondering if I should just call the IRS and report my money lost or stolen.