I leased to own a truck from this company almost 2 years ago. I have paid this company over $50,000 and it does not go to the purchase price, which I agreed to. The downpayment was $7,000. That is a little back ground... Now to the issue...
I had the option to purchase my truck at a Fair Market Value after 1 year. I contacted the company and they told me to make an offer. I made an offer of $30k and they came back with $45k, which I was fine with, just to get away from. I made an counter offer anyways of $40k and reminded them that they have an insurance check (over a year old) that they have been holding onto so I could apply it to the purchase price of the truck. My Rep ("Ella") said she didnt know how exactually they could apply it and would talk to her boss.
The next day I recieved a call from 'Ella' and she said the purchase price went up to $50,000 (instead of $45,000) she tried to give me the run around that it was always $50,000 until I told her I had recorded the phone conversation. She then back tracked and told me she could see in the notes that it had gone up and that it must be because we were opting to use an insurance check for $21,500 to help purchase the truck. I was irate and demanded to speak to someone that could help me because that was obsurd. I was unfortunatly rude to her. She said I would get a call back.
I recieved a call back almost as soon as I was finished on the phone from a "Marie". She argued that the purchase price had always been $50,000 until I told her I had it recorded and she said it was a mistake then. I let her know they have the same truck listed for $33,000 online and she told me that was for "cash customers". I told her that there was no way she was selling a $50,000 truck for $17,000 less than what they consider "fair market value". She assured me that they were. I told her I would be finding out what FMV was from someone and get back in contact with them and she said she would let her manager know.
The next day they called my husband and told him they wouldn't sell him the truck at any price. (Because I didn't lie down and take it from them the day prior). Then about an hour later they called back and said that if we want the truck we must bring it back to them, they will fix the truck (using up the insurance money) and then we can buy the truck for the full purchase price of $50,000. When I bought the truck almost 2 years ago they had it valued at $53,000 and that is what I was required to have it insured at as well. So they are trying to tell me it only depreciated $3,000 in 2 years!
I have contacted an attorny and I fully 100% intend to see this through. Money was never the issue, the issue was being treated unfairly and unjust. I had to show them how much money I had in my bank account and they are trying to take avantage. If I return the truck then they win, if I keep leasing it they win, or if I buy it for the $50,000 they win. Nothing is fair to me. Also, I want to note that no one will return my calls from National Truck Group, I have tried to get ahold of someother over 15 times in 2 days. When I asked to wait on hold for someone to become available I was told that was not possible because they are a call center, but I have waited on hold over 50x in the past, a week prior being the last time.
I hope no one else becomes prey to them. I will update my report after speaking to my lawyer on Monday.
National Truck Group Reviews
I leased to own a truck from this company almost 2 years ago. I have paid this company over $50,000 and it does not go to the purchase price, which I agreed to. The downpayment was $7,000. That is a little back ground... Now to the issue...
I had the option to purchase my truck at a Fair Market Value after 1 year. I contacted the company and they told me to make an offer. I made an offer of $30k and they came back with $45k, which I was fine with, just to get away from. I made an counter offer anyways of $40k and reminded them that they have an insurance check (over a year old) that they have been holding onto so I could apply it to the purchase price of the truck. My Rep ("Ella") said she didnt know how exactually they could apply it and would talk to her boss.
The next day I recieved a call from 'Ella' and she said the purchase price went up to $50,000 (instead of $45,000) she tried to give me the run around that it was always $50,000 until I told her I had recorded the phone conversation. She then back tracked and told me she could see in the notes that it had gone up and that it must be because we were opting to use an insurance check for $21,500 to help purchase the truck. I was irate and demanded to speak to someone that could help me because that was obsurd. I was unfortunatly rude to her. She said I would get a call back.
I recieved a call back almost as soon as I was finished on the phone from a "Marie". She argued that the purchase price had always been $50,000 until I told her I had it recorded and she said it was a mistake then. I let her know they have the same truck listed for $33,000 online and she told me that was for "cash customers". I told her that there was no way she was selling a $50,000 truck for $17,000 less than what they consider "fair market value". She assured me that they were. I told her I would be finding out what FMV was from someone and get back in contact with them and she said she would let her manager know.
The next day they called my husband and told him they wouldn't sell him the truck at any price. (Because I didn't lie down and take it from them the day prior). Then about an hour later they called back and said that if we want the truck we must bring it back to them, they will fix the truck (using up the insurance money) and then we can buy the truck for the full purchase price of $50,000. When I bought the truck almost 2 years ago they had it valued at $53,000 and that is what I was required to have it insured at as well. So they are trying to tell me it only depreciated $3,000 in 2 years!
I have contacted an attorny and I fully 100% intend to see this through. Money was never the issue, the issue was being treated unfairly and unjust. I had to show them how much money I had in my bank account and they are trying to take avantage. If I return the truck then they win, if I keep leasing it they win, or if I buy it for the $50,000 they win. Nothing is fair to me. Also, I want to note that no one will return my calls from National Truck Group, I have tried to get ahold of someother over 15 times in 2 days. When I asked to wait on hold for someone to become available I was told that was not possible because they are a call center, but I have waited on hold over 50x in the past, a week prior being the last time.
I hope no one else becomes prey to them. I will update my report after speaking to my lawyer on Monday.