This website masquerades as an official National Parks service (there is a disclaimer, but it's tough to spot.) I made the mistake of asking for help in finding some rooms at the (very difficult to book) south rim of the Grand Canyon. I quickly realized I made a mistake in the dates, so I called the company for help. After being on death hold for almost 20 minutes, an agent told me (after some discussion) that she would cancel the reservations and refund the neary $500 charged to my credit card (these people don't just reserve, they charge) but would not be able to refund their whopping 10% "service fee" amounting to more than $93!!
I asked to speak to a supervisor and (after another long hold) was connected to Francisco (no last name) who was defensive and acusatory, but of no help whatever. So now, I'm stuck with a $93 charge for some rooms I don't want. The company has not refunded the actual cost of the rooms, as promised.
This outfit is a scam. Their practice of charging your credit card immediately for reservations is unbelievable, and their 10% "service fee" is an outrage. I am disputing the charges, but I am writing this to warn others. You can make reservations an all the National Parks for free, you don't need ripoff artists like this to spoil your trip as they have mine.
This company is a scam. I don't even know how they got my name and phone numnber. I was looking for reservation slots at a hotel within Glacier National Park, and somehow National Park Reservations got inserted in the middle. I logged my credit card online because lodging within these parks is very competitive. They called me and led me to believe they are connected with the parks. They said the park hotels are "booked" but they can help me find alternatives. At the very end of the call they sneak in their 10% fee. They tell you it you do not loose this money if you cancel. I called within 24 hours to cancel as I sensed a scam when I got the confirmation email. They agreed to cancel no problem, but they still wanted their fee, which is close to $200 for nothing! I asked them how they could not honor their cancellation policy within 24 hours on a booking 3 months in advance. They kept reciting "we told you" and you called us, which I did not. They are liars and cheats. They did absolutely nothing worth $200. I cancelled my credit card and disputed the charge.
National Park Reservations Reviews
This website masquerades as an official National Parks service (there is a disclaimer, but it's tough to spot.) I made the mistake of asking for help in finding some rooms at the (very difficult to book) south rim of the Grand Canyon. I quickly realized I made a mistake in the dates, so I called the company for help. After being on death hold for almost 20 minutes, an agent told me (after some discussion) that she would cancel the reservations and refund the neary $500 charged to my credit card (these people don't just reserve, they charge) but would not be able to refund their whopping 10% "service fee" amounting to more than $93!!
I asked to speak to a supervisor and (after another long hold) was connected to Francisco (no last name) who was defensive and acusatory, but of no help whatever. So now, I'm stuck with a $93 charge for some rooms I don't want. The company has not refunded the actual cost of the rooms, as promised.
This outfit is a scam. Their practice of charging your credit card immediately for reservations is unbelievable, and their 10% "service fee" is an outrage. I am disputing the charges, but I am writing this to warn others. You can make reservations an all the National Parks for free, you don't need ripoff artists like this to spoil your trip as they have mine.
This company is a scam. I don't even know how they got my name and phone numnber. I was looking for reservation slots at a hotel within Glacier National Park, and somehow National Park Reservations got inserted in the middle. I logged my credit card online because lodging within these parks is very competitive. They called me and led me to believe they are connected with the parks. They said the park hotels are "booked" but they can help me find alternatives. At the very end of the call they sneak in their 10% fee. They tell you it you do not loose this money if you cancel. I called within 24 hours to cancel as I sensed a scam when I got the confirmation email. They agreed to cancel no problem, but they still wanted their fee, which is close to $200 for nothing! I asked them how they could not honor their cancellation policy within 24 hours on a booking 3 months in advance. They kept reciting "we told you" and you called us, which I did not. They are liars and cheats. They did absolutely nothing worth $200. I cancelled my credit card and disputed the charge.