We made arrangements on line for a car rental in Los Cabos, BCS, over three months in advance of our trip. We carefully read the insurance requirements and placed an order for an intermediate vehicle. When we arrived at the rental location we were told that the vehicle type we had rented was not available and were given a smaller vehicle.
We were told that the smaller vehicle was indeed similar to what we were promised. That was not the case! It was a significantly smaller vehicle that did not get very good gas mileage. Also, we were told we had not purchased the appropriate insurance as per Mexican law and had to pay more.
Even though we disagreed with the fact as mentioned above, we grudingly accepted the car because our flight was three hours late and we were tired from the trip and we wanted to get to our resort.
After our vacation and we had returned home, we contacted National car rental customer service and explained to them about our specific concerns. Although the agents we spoke to were very nice, and seemed concerned, it took no fewer than two calls and two weeks before we received a generic response stating that nothing was wrong with our rental process.
National specifically did not address the vehicle discrepency and told us we got we ordered and paid for. While we were in Mexico we listened to other travelers who had experienced similar problems, and also heard from some that they paid far less for their vehicles including insurance than we did. Though we tried to find a standard insurance rate, we were told that $20.00 per day was the going rate, and we know we paid much more than this.
Again, other travelers paid as little as $14.00 per day or less for their insurance. We also have traveled to Mexico with our own vehicle which has a value much greater than that of the car we rented, and that insurance was much less. We would not recommend National in Los Cabos to anyone headed in that direction.
National Car Rental Reviews
We made arrangements on line for a car rental in Los Cabos, BCS, over three months in advance of our trip. We carefully read the insurance requirements and placed an order for an intermediate vehicle. When we arrived at the rental location we were told that the vehicle type we had rented was not available and were given a smaller vehicle.
We were told that the smaller vehicle was indeed similar to what we were promised. That was not the case! It was a significantly smaller vehicle that did not get very good gas mileage. Also, we were told we had not purchased the appropriate insurance as per Mexican law and had to pay more.
Even though we disagreed with the fact as mentioned above, we grudingly accepted the car because our flight was three hours late and we were tired from the trip and we wanted to get to our resort.
After our vacation and we had returned home, we contacted National car rental customer service and explained to them about our specific concerns. Although the agents we spoke to were very nice, and seemed concerned, it took no fewer than two calls and two weeks before we received a generic response stating that nothing was wrong with our rental process.
National specifically did not address the vehicle discrepency and told us we got we ordered and paid for. While we were in Mexico we listened to other travelers who had experienced similar problems, and also heard from some that they paid far less for their vehicles including insurance than we did. Though we tried to find a standard insurance rate, we were told that $20.00 per day was the going rate, and we know we paid much more than this.
Again, other travelers paid as little as $14.00 per day or less for their insurance. We also have traveled to Mexico with our own vehicle which has a value much greater than that of the car we rented, and that insurance was much less. We would not recommend National in Los Cabos to anyone headed in that direction.