I ordered 4 items from them and 2 never arrived, nor did I receive ANY notification from them that they would not arrive. When I called (4 times) the first 3 times they said it was back ordered. I ordered on Sept 28th to have all items by Xmas and none arrived on time. The 4rth time I called I was told that they could not fulfill the last 2 items on the order so they cancelled it. I asked why they did not notify me and they said to check my Spam folder. 1) I ALWAYS check my spam folder before I delete anything. 2) I had added them to my safe senders list to prevent just such a occurrence. I feel that this business is partly a scam. Do Not Use them!!!
I ordered 4 records that were cancelled without my knowledge. There was no email informing me my order was cancelled nor a reason why. When I contacted them asking why my order was cancelled they sent me a stock response saying they don't know why but would escalate the issue. I have since written back THREE times with zero response from the company. Since the records I ordered were sold out, I am extremely frustrated as they are now selling on ebay for 5 times the price. I placed my order hours before this item sold out, so they should have my order still in stock. However, getting the company to actually respond to you seems to be a joke.
MyPlay Direct is terrible. I pre-ordered the Breaking Bad full series on October 1st, 2013 basically the first day it went on sale. I prepaid $230.78. This was also the only Christmas Gift I could afford for my husband. It did not arrive and at no time did I receive any sort of noitification. As the Christms holiday came closer, late November, I tried on several occasions to contact them via an online form. It took almost a week to get back to me after my first inquiry and the first response took me emailing on three occasions. Once someone finally got back to me I was then told on three occasions that there had been an issue with the order and thatit had shipped but was then sent back to them for some unknown reason and they would go ahead and ship me the Breaking Bad series. I was sent faulty tracking information and on every occasion that I tried to get back in touch they would take several days to respond and continued to tell me they would help to get me the product. I told them I would pay extra and do anything to get this product in time for Christmas so my husband would have a present. They told me that expedited shipping was not possible but it would be coming in the mail.
I could never get an actual person to help me. I asked on six occasions to have somebody call me or for someone to provide a customer service phone number that I could then call. On no occasion would they acknowledge that I asked the question, call me or provide me with a customer service phone number.
Now, if you can believe it, today on January 2nd, 2014 I received an email that unfortunately they have no stock left and the product cannot be shipped?! I have never heard anything so ridiculous.
I will send several negative reviews about this because I have never in my life experienced such terrible customer service. They did nothing to help resolve the issue, no apology and they were negligent on their end. Their lack of professional, helpful service is greatly lacking and I hope that others that have had similar experiences share them so that justice can be served.
I ordered my item from the Fifth Harmony Merc Store, which is handled through myplay Direct the first week of December. This was intended to be a Christmas gift for my daughter but never arrived in time.
When I contacted them 3 days before Christmas, they told me they could not give me an update on my order. I just contact them again, today, 3 days after Christmas and they still cannot tell me when my order will be filled. They could not even give me a rough estimate as to if it would be another week, two weeks, or month.
The funny thing is they had no problem chargining my credit card immediately.
This company is a rip off. I would cancel the order except you cannot find a shirt for this band anywhere else and it was my daughters #1 item on her Christmas list.
My Play Direct Reviews
Never again!
I ordered 4 items from them and 2 never arrived, nor did I receive ANY notification from them that they would not arrive. When I called (4 times) the first 3 times they said it was back ordered. I ordered on Sept 28th to have all items by Xmas and none arrived on time. The 4rth time I called I was told that they could not fulfill the last 2 items on the order so they cancelled it. I asked why they did not notify me and they said to check my Spam folder. 1) I ALWAYS check my spam folder before I delete anything. 2) I had added them to my safe senders list to prevent just such a occurrence. I feel that this business is partly a scam. Do Not Use them!!!
I ordered 4 records that were cancelled without my knowledge. There was no email informing me my order was cancelled nor a reason why. When I contacted them asking why my order was cancelled they sent me a stock response saying they don't know why but would escalate the issue. I have since written back THREE times with zero response from the company. Since the records I ordered were sold out, I am extremely frustrated as they are now selling on ebay for 5 times the price. I placed my order hours before this item sold out, so they should have my order still in stock. However, getting the company to actually respond to you seems to be a joke.
MyPlay Direct is terrible. I pre-ordered the Breaking Bad full series on October 1st, 2013 basically the first day it went on sale. I prepaid $230.78. This was also the only Christmas Gift I could afford for my husband. It did not arrive and at no time did I receive any sort of noitification. As the Christms holiday came closer, late November, I tried on several occasions to contact them via an online form. It took almost a week to get back to me after my first inquiry and the first response took me emailing on three occasions. Once someone finally got back to me I was then told on three occasions that there had been an issue with the order and thatit had shipped but was then sent back to them for some unknown reason and they would go ahead and ship me the Breaking Bad series. I was sent faulty tracking information and on every occasion that I tried to get back in touch they would take several days to respond and continued to tell me they would help to get me the product. I told them I would pay extra and do anything to get this product in time for Christmas so my husband would have a present. They told me that expedited shipping was not possible but it would be coming in the mail.
I could never get an actual person to help me. I asked on six occasions to have somebody call me or for someone to provide a customer service phone number that I could then call. On no occasion would they acknowledge that I asked the question, call me or provide me with a customer service phone number.
Now, if you can believe it, today on January 2nd, 2014 I received an email that unfortunately they have no stock left and the product cannot be shipped?! I have never heard anything so ridiculous.
I will send several negative reviews about this because I have never in my life experienced such terrible customer service. They did nothing to help resolve the issue, no apology and they were negligent on their end. Their lack of professional, helpful service is greatly lacking and I hope that others that have had similar experiences share them so that justice can be served.
I ordered my item from the Fifth Harmony Merc Store, which is handled through myplay Direct the first week of December. This was intended to be a Christmas gift for my daughter but never arrived in time.
When I contacted them 3 days before Christmas, they told me they could not give me an update on my order. I just contact them again, today, 3 days after Christmas and they still cannot tell me when my order will be filled. They could not even give me a rough estimate as to if it would be another week, two weeks, or month.
The funny thing is they had no problem chargining my credit card immediately.
This company is a rip off. I would cancel the order except you cannot find a shirt for this band anywhere else and it was my daughters #1 item on her Christmas list.