Muscle Factor X offered a 14 day trial at 4.99. I ordered the item on August 29th, 2013 my credit card was charged the same day I ordered it. I received the initial trial offer on the 13th day. I immediately canceled the order online. I was provided a confirmation number for my cancellation. During the online cancellation process it stated I should be recieving a cancellation email "shortly". the cancellation email never came. I attempted to call the customer service number provided on their web site and it rang and rang then dropped into voicemail. I called the customer service number on six seperate occassions on the 12the and 13th day after placing the order and always reached their voicemail never anyone live. Their voicemail didn't allow to leave messages. I then received a second charge on my credit card on September 12th, 2013 for $69. 95 and $159.90. I then contacted my credit card issuing bank and let them know that the charge was unauthorized. I told them I had cancelled within the 14 day cancellation trial period and even provided a screenshot I had saved of the cancellation. The bank initiated a chargeback. I was then received a 3rd charge for $69.95 and $164.80 on my credit card on September 28th and September 29th. I contacted my bank to also chargeback that charge and then cancelled my credit card all together. Finally after 90 days after I had cancelled my service only I received an email confirmation indicating they had received and processed my cancellation. This was after they had charged my credit card 2 additional times for a total amount of $464.60. I was totally defrauded. They offer a 14 day trial but you receive the item 2 days before the trail period is over and have almost no time to trial the item. They then intentionally hold off on processing your cancellation so they can charge your credit card multiple times again until you are forced to cancel the credit card. I have been unable to get a hold of anyone live to resolve this issue. They responded to my banks chargeback but they said I never cancelled the item and was shipped additional items. All of this is untrue. I should have researched them online, they have had this pattern of fraud with a ton of consumers same exact pattern of getting the product at the last minute, they don't process cancellations, no one ever picks up their customer service lines and they continue you to charge your credit card until you cancel the actual card. Total fraud!! I just want my money back and for this not to happen to anyone else!
Muscle Factor X, LLC Reviews
Muscle Factor X offered a 14 day trial at 4.99. I ordered the item on August 29th, 2013 my credit card was charged the same day I ordered it. I received the initial trial offer on the 13th day. I immediately canceled the order online. I was provided a confirmation number for my cancellation. During the online cancellation process it stated I should be recieving a cancellation email "shortly". the cancellation email never came. I attempted to call the customer service number provided on their web site and it rang and rang then dropped into voicemail. I called the customer service number on six seperate occassions on the 12the and 13th day after placing the order and always reached their voicemail never anyone live. Their voicemail didn't allow to leave messages. I then received a second charge on my credit card on September 12th, 2013 for $69. 95 and $159.90. I then contacted my credit card issuing bank and let them know that the charge was unauthorized. I told them I had cancelled within the 14 day cancellation trial period and even provided a screenshot I had saved of the cancellation. The bank initiated a chargeback. I was then received a 3rd charge for $69.95 and $164.80 on my credit card on September 28th and September 29th. I contacted my bank to also chargeback that charge and then cancelled my credit card all together. Finally after 90 days after I had cancelled my service only I received an email confirmation indicating they had received and processed my cancellation. This was after they had charged my credit card 2 additional times for a total amount of $464.60. I was totally defrauded. They offer a 14 day trial but you receive the item 2 days before the trail period is over and have almost no time to trial the item. They then intentionally hold off on processing your cancellation so they can charge your credit card multiple times again until you are forced to cancel the credit card. I have been unable to get a hold of anyone live to resolve this issue. They responded to my banks chargeback but they said I never cancelled the item and was shipped additional items. All of this is untrue. I should have researched them online, they have had this pattern of fraud with a ton of consumers same exact pattern of getting the product at the last minute, they don't process cancellations, no one ever picks up their customer service lines and they continue you to charge your credit card until you cancel the actual card. Total fraud!! I just want my money back and for this not to happen to anyone else!