This company was recommended to me by a Firefix agent, Firefox ran a scan and came up with problems that i had with my software and told me that I needed a Microsoft certified tech. Thye offered to hook me up with a company after telling me about them. I was then transferred to MS Service Group.
After working 12 plus hours (over two different days) on my comuter - remotely they told me there was a problem with my credit card and they billed me twice. And that their bank and mind could not link together so i needed to go to Western Union. I got suspicious as they had not fixed my computer either. When in fact they billed my credit card twice. Once for 199.99 and then 260.60. The later charge was denied by my credit card company.
I told them I was done with them and they keep calling me for three days for more money.
I took my computer to Staples and found out that they basically stripped my computer even something call administrator ............
It cost me 160.00 for Staples to fix my computer including reloading everything. Thank goodness I had a backup external drive.
My friend told me she had the same thing happen to her. With Firefox. So it appears that there is someone in FireFox that is sending business their way and messing up computers. Firefox is so big I do not know who to contact there and have someone listen to this story. I have evrything well documented from the first day on.
I tried to get a refund but they just argued with me. So 200.00 down the drain. I am retired and on fixed income.
The same thing happened to me. I contacted Firefox as my browser was not working properly. I spoke to Robbie (phone number 1-877-477-1515) and he checked out my browser and computer for a bit and said he could not fix the problem (a Firefox technician can't fix a Firefox issue?? - I should have been suspicious at this point) so he hooked me up with MS Service Group who worked on my computer for about 2 hours. All they did was to uninstall the Firefox browser and reinstall it (which I am quite capable of doing myself) and then installed a free version of Malwarebytes and ran a full scan (which I am also quite capable of doing myself) and charged me $199.99 for this.
I am still having problems with my browser but don't think they did anything else harmful to my computer - time will tell. When I checked with the company that processed the charge to my credit card they told me the contact name for the charge was Ray Singh, who is listed as the President of MS Service Group. It seems strange that the money would go directly to the President and not an accounting department. I am convinced that this whole thing is a scam and I will be requesting a refund from MS Service Group tomorrow. I did speak to "Robbie" at Firefox again today and he is not saying anything. If I don't get a refund, I plan to pursue this matter further. I am also retired and on a fixed income.
The same exact thing happened to me two years in a row only this time I caught on quicker but it still cost me $180 with local computer guy. They locked my computer with a password that could not be found and so everything had to be done over. They show screens that look bad when they get into your computer and when my computer guy looked there was nothing wrong with drivers or the virus program. However, it was costly mistake since I know better. They also do not give up and call back which is super nervy. Beware of anyone getting into your computer unless you know them and anyone with long distance number and MS says it is California company but the techs are in India. It is a super scam!!!!
MS Service Group Reviews
This company was recommended to me by a Firefix agent, Firefox ran a scan and came up with problems that i had with my software and told me that I needed a Microsoft certified tech. Thye offered to hook me up with a company after telling me about them. I was then transferred to MS Service Group.
After working 12 plus hours (over two different days) on my comuter - remotely they told me there was a problem with my credit card and they billed me twice. And that their bank and mind could not link together so i needed to go to Western Union. I got suspicious as they had not fixed my computer either. When in fact they billed my credit card twice. Once for 199.99 and then 260.60. The later charge was denied by my credit card company.
I told them I was done with them and they keep calling me for three days for more money.
I took my computer to Staples and found out that they basically stripped my computer even something call administrator ............
It cost me 160.00 for Staples to fix my computer including reloading everything. Thank goodness I had a backup external drive.
My friend told me she had the same thing happen to her. With Firefox. So it appears that there is someone in FireFox that is sending business their way and messing up computers. Firefox is so big I do not know who to contact there and have someone listen to this story. I have evrything well documented from the first day on.
I tried to get a refund but they just argued with me. So 200.00 down the drain. I am retired and on fixed income.
Same scam with MS Service Group
The same thing happened to me. I contacted Firefox as my browser was not working properly. I spoke to Robbie (phone number 1-877-477-1515) and he checked out my browser and computer for a bit and said he could not fix the problem (a Firefox technician can't fix a Firefox issue?? - I should have been suspicious at this point) so he hooked me up with MS Service Group who worked on my computer for about 2 hours. All they did was to uninstall the Firefox browser and reinstall it (which I am quite capable of doing myself) and then installed a free version of Malwarebytes and ran a full scan (which I am also quite capable of doing myself) and charged me $199.99 for this.
I am still having problems with my browser but don't think they did anything else harmful to my computer - time will tell. When I checked with the company that processed the charge to my credit card they told me the contact name for the charge was Ray Singh, who is listed as the President of MS Service Group. It seems strange that the money would go directly to the President and not an accounting department. I am convinced that this whole thing is a scam and I will be requesting a refund from MS Service Group tomorrow. I did speak to "Robbie" at Firefox again today and he is not saying anything. If I don't get a refund, I plan to pursue this matter further. I am also retired and on a fixed income.
MS Svc. Group
The same exact thing happened to me two years in a row only this time I caught on quicker but it still cost me $180 with local computer guy. They locked my computer with a password that could not be found and so everything had to be done over. They show screens that look bad when they get into your computer and when my computer guy looked there was nothing wrong with drivers or the virus program. However, it was costly mistake since I know better. They also do not give up and call back which is super nervy. Beware of anyone getting into your computer unless you know them and anyone with long distance number and MS says it is California company but the techs are in India. It is a super scam!!!!