I ordered the Escape XL from 1motorcycletrailera.com around the first of May. I never received a confirmation email, phone call, or any form of communication whatsoever that I had made an order. They took the money from my credit card promptly though. It was after about a week and a half that I figured I should try and contact them. I called 4 or 5 times over the course of a few days only to get an answering machine. I finally got someone to answer the phone. I asked about my order and he to my name and phone number and said He'd look into it and get back with me later that day. I asked about the lack of communication and he said he was new there and that things were basically a mess there. He never got back to me. I called more over the course of the next few days only to hear he answering machine that said thy would be moving their shop and not taking any calls. So abother week goes by. Now I'm at 4 weeks. I call the following week many times and finally got a hold of the owner Danny. He apologized for any concern I had, took my name, phone number, and email and said he personally would get back to me with an update later that day. Guess what, nothing. no email, no calls back. I've called many times only to get an answering machine. No one ever answered my call again. I called my credit card company and they are working with me to get my money back. Over the course of this ordeal, I've looked back at their web site and it has definately evolved. When I ordered the trailer, it was very straightforward without any legal stuff. And there was a phone number. Now I look back at it and the phone number is gone. And if you take the time to read about chargeback, they have set it up such that you will lose all of your money and end up owing them even more for a cancelled order past 7 days (remember they won't call or email back). And if there is any issue with your order, T.S.!!! And if you read the terms and conditions, you agreed to everything the the site says, even if you didn't look past he first page. Oh and any disputes with this site will be dealt with in the state of South Carolina...????? I'm positive this website is a scam and they have set it up so that it is extremely difficult if not impossible to get any money back.
Motorcycle Trailer Store Reviews
I ordered the Escape XL from 1motorcycletrailera.com around the first of May. I never received a confirmation email, phone call, or any form of communication whatsoever that I had made an order. They took the money from my credit card promptly though. It was after about a week and a half that I figured I should try and contact them. I called 4 or 5 times over the course of a few days only to get an answering machine. I finally got someone to answer the phone. I asked about my order and he to my name and phone number and said He'd look into it and get back with me later that day. I asked about the lack of communication and he said he was new there and that things were basically a mess there. He never got back to me. I called more over the course of the next few days only to hear he answering machine that said thy would be moving their shop and not taking any calls. So abother week goes by. Now I'm at 4 weeks. I call the following week many times and finally got a hold of the owner Danny. He apologized for any concern I had, took my name, phone number, and email and said he personally would get back to me with an update later that day. Guess what, nothing. no email, no calls back. I've called many times only to get an answering machine. No one ever answered my call again. I called my credit card company and they are working with me to get my money back. Over the course of this ordeal, I've looked back at their web site and it has definately evolved. When I ordered the trailer, it was very straightforward without any legal stuff. And there was a phone number. Now I look back at it and the phone number is gone. And if you take the time to read about chargeback, they have set it up such that you will lose all of your money and end up owing them even more for a cancelled order past 7 days (remember they won't call or email back). And if there is any issue with your order, T.S.!!! And if you read the terms and conditions, you agreed to everything the the site says, even if you didn't look past he first page. Oh and any disputes with this site will be dealt with in the state of South Carolina...????? I'm positive this website is a scam and they have set it up so that it is extremely difficult if not impossible to get any money back.