I purchased a $3,000 utv from motobuys in march 2015 and have had nothing but problems with it. The unit has been serviced twice already Which comes at time and more expense) and still has problems It's april now). The shop i brought it to said it was defective and should be returned, still motobuys does not return it and make things right. Motobuys keeps insisting on a conference call with the manufaturer rep; although i've spoken to that guy twice already and he's of no help whatsoever. I've directly asked four times for my money back and they keep brushing me off. What a huge waste of money, not to mention my kids are really disappointed. Shame on motobuys and their shady business practices. I am working with the credit card company now to go after them, we'll see.
I have never received my MSO and/or even an invoice for the purchase of my daughter's $1500.00 TrailMaster Youth XRX go cart. For the past (7) weeks, the General Manager, Bill, has been argumentative and told me that the MSO came with the go cart and I must "not be able to find it". After weeks of back and forth, Bill finally said that he would "forward the request for a duplicate MSO to the factory" and it would take up to two weeks. When three weeks passed with no MSO or invoice, they changed the time frame to 2 to 4 weeks. I then turned my complaint over to the BBB to help me get an MSO and/or an invoice. Most importantly, Michael from their "factory" finally called me and said that they received my request the day before and that they would send the original MSO out in that day's mail. The factory also told me that they DO NOT send a MSO with every purchase as Motobuys.com employees had been telling me for weeks!! The factory said that they only send a MSO if the customer calls AFTER the purchase and requests one. I forwarded that disposition from their own factory back to Motobuys.com in an effort to educate them for future customers. Bill is the "General Manager" and does not even know the process on how a customer is to receive a MSO on TrailMaster go carts!! What a joke. It has taken me 12+ emails and at least (4) phone calls to get this far.
MotoBuys.com Reviews
I purchased a $3,000 utv from motobuys in march 2015 and have had nothing but problems with it. The unit has been serviced twice already Which comes at time and more expense) and still has problems It's april now). The shop i brought it to said it was defective and should be returned, still motobuys does not return it and make things right. Motobuys keeps insisting on a conference call with the manufaturer rep; although i've spoken to that guy twice already and he's of no help whatsoever. I've directly asked four times for my money back and they keep brushing me off. What a huge waste of money, not to mention my kids are really disappointed. Shame on motobuys and their shady business practices. I am working with the credit card company now to go after them, we'll see.
I have never received my MSO and/or even an invoice for the purchase of my daughter's $1500.00 TrailMaster Youth XRX go cart. For the past (7) weeks, the General Manager, Bill, has been argumentative and told me that the MSO came with the go cart and I must "not be able to find it". After weeks of back and forth, Bill finally said that he would "forward the request for a duplicate MSO to the factory" and it would take up to two weeks. When three weeks passed with no MSO or invoice, they changed the time frame to 2 to 4 weeks. I then turned my complaint over to the BBB to help me get an MSO and/or an invoice. Most importantly, Michael from their "factory" finally called me and said that they received my request the day before and that they would send the original MSO out in that day's mail. The factory also told me that they DO NOT send a MSO with every purchase as Motobuys.com employees had been telling me for weeks!! The factory said that they only send a MSO if the customer calls AFTER the purchase and requests one. I forwarded that disposition from their own factory back to Motobuys.com in an effort to educate them for future customers. Bill is the "General Manager" and does not even know the process on how a customer is to receive a MSO on TrailMaster go carts!! What a joke. It has taken me 12+ emails and at least (4) phone calls to get this far.