Having recently moved to western New York, I am required to change my insurance license to residency in New York and non-residency in Florida. I have had my license in Florida for over ten years without any legal issues, yet I now was required to have a fingerprint record done for my non-resident license, although it should have been a seamless transfer.
However, I followed the guidelines that Florida Department of Financial Services required, which was to contact MorphoTrust to arrange my fingerprinting (it is the only company they use). When I called MorphoTrust a week ago, I was informed that it would cost me $48.55 would take several weeks before I would receive my card and the girl told me to go to the police department to gain the fingerprint card (MorphoTrust stated that my fingerprints could NOT be electronically done, really in today's world??). I did my research, found out where to go to one of the police departments (not all police departments will do civilian vs criminal fingerprints; after all, they are busy and isn't that why MorphoTrust was "chosen" by these companies to handle the fingerprinting???). Fortunately, on the day I was to take time off from work, drive to the police department and then be fingerprinted, I called to be sure all was in order. When I called three different police stations, I received the same answer: that I needed to bring in my own fingerprint card!
I called MorphoTrust back - this is now a week later - and told Alex, who answered my call, what transpired and she told me they can send it regular mail delivery and it will take 16 days for me to receive it, or I can pay an additional $2.75 and I will receive it in 7 days, or I can pay $25.00 and receive it overnight. I suggested that Alex, the girl I was talking to, ask her supervisor if they would forego the extra expense of mailing it out, since they had given me erroneous information when I called a week ago and she ignored what I asked by continuing on with requesting my credit card #. Additionally three times she told me that "she was sorry that the New York Police Department was unwilling to assist me, that they do have the regular fingerprint cards, but just were unwilling to help"...
I told her that I had called three police departments in different areas of this region of New York and they had all said the same thing, that they do not have the civilian fingerprint cards, but only criminal and I told her that each of the departments had been very nice and willing to assist me with information, but that was not their policy. I also told her that MorphoTrust should stop telling people in New York that the police departments will do this, because like me, we rely on what MorphoTrust tells us, take time off from work to drive to get fingerprinted on cards that the police department do not furnish. She told me that they will continue to tell people this because it is "only because these police departments are not willing to assist us".
Not only does the loss of a week because of the erroneous information given by MorphoTrust harm me by making me take time away from my work, but lost time in obtaining my non-resident license which I require to have legitimacy to keep my client base in Florida, receive my commissions (think income), and transfer my insurance appointments from companies, as well as other insurances, which need to be updated to be valid. If the State of Florida Department of Financial Services requires fingerprints, it should be allowed to be officiated by any fingerprinting company and with the clout of the State's presence, the State of Florida should require that if, in fact, MorphoTrust has been selected to control the fingerprinting of licensees and those licensees must pay $48.55 for this service, then MorphoTrust should be responsible for administering those fingerprints in an efficient, timely and productive manner ... electronically should suffice as well, since most school systems utilize this methodology as do most federal governing agencies.
Laying the blame on police departments, who should be focused on criminal activity and who are not paid to provide this service as is the paid MorphoTrust - ridiculous and unjustified!
MorphoTrust is assigned company for my Registered Nurse license endorsement.
I sent the 2nd set of fingerprinted cards to MorphoTrust on 8-26-14. They supposed to be processed for criminal background check, then the result will be sent to Texas board of nursing for license process. MorphoTrust fail to do so, The represenrative was either useless or rude when I called for update. I was told to leave the messages and wait for call back from "Cardscan unit" which never happened. I have to go ahead and get my self 3rd time fingerprint. As the result, I lost my job at the hospital until the whole process has been done by FBI and Texas Board of nursing through MorphoTrust.
I'd like to say first, that this company is a complete scam from the beginning. In order to work in Hoboken, NJ and serve alcohol, all employees must possess a "bar card." For this, you must pay $50 to Hoboken police (to fill out an application and have your picture taken), then schedule an appointment with their privately commissioned fingerprinting company. Customers are reeled in by the official setting (police station), and then informed that they must pay for their fingerprinting services UP FRONT!
Red flag number one is any company asking for money before any services are rendered.
So, after paying the $56.50 to them for fingerprints, I decided the next day that the job was not going to work out and to cancel my appointment. Company policy states that refunds will be made up to 5pm the day before an appointment. Fair enough. I called in on 1/30, the day before my appointment, four separate times. I called twice before lunch and twice after lunch only to be put through a computerized telephone prompter and transferred to hold for 20 minute intervals before being disconnected from their line. I kept calling and waiting on hold until the business closed for the day.
The business does not offer an email form on their website to communicate or request refunds. So, the next day, which was the day of my appointment, I called in again. Finally I spoke to a representative and explained my situation from the day before. The woman on the phone accused me of lying, claiming that their phones "weren't that busy" the day before, because she was there working. I asked to speak to her supervisor, who pulled the same robotic stunt with me. He informed me that they would not refund my money because I was calling after the 5pm deadline, a day before.
I filed a complaint against this company with the Better Business Bureau, to which they responded similarly. The company repeatedly accused me of lying about attempting to call, claiming that they were able to answer all calls. However, all it takes is a simple internet search to determine that I am not the only customer who has had issues with the company. Their rating with the Better Business Bureau is a well-deserved "F," with many unsatisfied complaints. Furthermore, there are yelp reviews and other independent websites documenting other customers' frustrations with this company.
At this point, the charge is indeed fraudulent, and I have filed a dispute with my bank, explaining the situation to them as well.
Bottom line- THIS COMPANY IS A COMPLETE SCAM. It goes by several different names to confuse customers and stay shady. (Morphotrust USA, Morphotrust NJ, Identogo, Bioapplicant) DO NOT give this company your debit card number or any payments for services up front. There are other fingerprinting companies in existance, and any local police station is perfectly capable of fingerprinting services.
MorphoTrust USA Reviews
Having recently moved to western New York, I am required to change my insurance license to residency in New York and non-residency in Florida. I have had my license in Florida for over ten years without any legal issues, yet I now was required to have a fingerprint record done for my non-resident license, although it should have been a seamless transfer.
However, I followed the guidelines that Florida Department of Financial Services required, which was to contact MorphoTrust to arrange my fingerprinting (it is the only company they use). When I called MorphoTrust a week ago, I was informed that it would cost me $48.55 would take several weeks before I would receive my card and the girl told me to go to the police department to gain the fingerprint card (MorphoTrust stated that my fingerprints could NOT be electronically done, really in today's world??). I did my research, found out where to go to one of the police departments (not all police departments will do civilian vs criminal fingerprints; after all, they are busy and isn't that why MorphoTrust was "chosen" by these companies to handle the fingerprinting???). Fortunately, on the day I was to take time off from work, drive to the police department and then be fingerprinted, I called to be sure all was in order. When I called three different police stations, I received the same answer: that I needed to bring in my own fingerprint card!
I called MorphoTrust back - this is now a week later - and told Alex, who answered my call, what transpired and she told me they can send it regular mail delivery and it will take 16 days for me to receive it, or I can pay an additional $2.75 and I will receive it in 7 days, or I can pay $25.00 and receive it overnight. I suggested that Alex, the girl I was talking to, ask her supervisor if they would forego the extra expense of mailing it out, since they had given me erroneous information when I called a week ago and she ignored what I asked by continuing on with requesting my credit card #. Additionally three times she told me that "she was sorry that the New York Police Department was unwilling to assist me, that they do have the regular fingerprint cards, but just were unwilling to help"...
I told her that I had called three police departments in different areas of this region of New York and they had all said the same thing, that they do not have the civilian fingerprint cards, but only criminal and I told her that each of the departments had been very nice and willing to assist me with information, but that was not their policy. I also told her that MorphoTrust should stop telling people in New York that the police departments will do this, because like me, we rely on what MorphoTrust tells us, take time off from work to drive to get fingerprinted on cards that the police department do not furnish. She told me that they will continue to tell people this because it is "only because these police departments are not willing to assist us".
Not only does the loss of a week because of the erroneous information given by MorphoTrust harm me by making me take time away from my work, but lost time in obtaining my non-resident license which I require to have legitimacy to keep my client base in Florida, receive my commissions (think income), and transfer my insurance appointments from companies, as well as other insurances, which need to be updated to be valid. If the State of Florida Department of Financial Services requires fingerprints, it should be allowed to be officiated by any fingerprinting company and with the clout of the State's presence, the State of Florida should require that if, in fact, MorphoTrust has been selected to control the fingerprinting of licensees and those licensees must pay $48.55 for this service, then MorphoTrust should be responsible for administering those fingerprints in an efficient, timely and productive manner ... electronically should suffice as well, since most school systems utilize this methodology as do most federal governing agencies.
Laying the blame on police departments, who should be focused on criminal activity and who are not paid to provide this service as is the paid MorphoTrust - ridiculous and unjustified!
MorphoTrust is assigned company for my Registered Nurse license endorsement.
I sent the 2nd set of fingerprinted cards to MorphoTrust on 8-26-14. They supposed to be processed for criminal background check, then the result will be sent to Texas board of nursing for license process. MorphoTrust fail to do so, The represenrative was either useless or rude when I called for update. I was told to leave the messages and wait for call back from "Cardscan unit" which never happened. I have to go ahead and get my self 3rd time fingerprint. As the result, I lost my job at the hospital until the whole process has been done by FBI and Texas Board of nursing through MorphoTrust.
I'd like to say first, that this company is a complete scam from the beginning. In order to work in Hoboken, NJ and serve alcohol, all employees must possess a "bar card." For this, you must pay $50 to Hoboken police (to fill out an application and have your picture taken), then schedule an appointment with their privately commissioned fingerprinting company. Customers are reeled in by the official setting (police station), and then informed that they must pay for their fingerprinting services UP FRONT!
Red flag number one is any company asking for money before any services are rendered.
So, after paying the $56.50 to them for fingerprints, I decided the next day that the job was not going to work out and to cancel my appointment. Company policy states that refunds will be made up to 5pm the day before an appointment. Fair enough. I called in on 1/30, the day before my appointment, four separate times. I called twice before lunch and twice after lunch only to be put through a computerized telephone prompter and transferred to hold for 20 minute intervals before being disconnected from their line. I kept calling and waiting on hold until the business closed for the day.
The business does not offer an email form on their website to communicate or request refunds. So, the next day, which was the day of my appointment, I called in again. Finally I spoke to a representative and explained my situation from the day before. The woman on the phone accused me of lying, claiming that their phones "weren't that busy" the day before, because she was there working. I asked to speak to her supervisor, who pulled the same robotic stunt with me. He informed me that they would not refund my money because I was calling after the 5pm deadline, a day before.
I filed a complaint against this company with the Better Business Bureau, to which they responded similarly. The company repeatedly accused me of lying about attempting to call, claiming that they were able to answer all calls. However, all it takes is a simple internet search to determine that I am not the only customer who has had issues with the company. Their rating with the Better Business Bureau is a well-deserved "F," with many unsatisfied complaints. Furthermore, there are yelp reviews and other independent websites documenting other customers' frustrations with this company.
At this point, the charge is indeed fraudulent, and I have filed a dispute with my bank, explaining the situation to them as well.
Bottom line- THIS COMPANY IS A COMPLETE SCAM. It goes by several different names to confuse customers and stay shady. (Morphotrust USA, Morphotrust NJ, Identogo, Bioapplicant) DO NOT give this company your debit card number or any payments for services up front. There are other fingerprinting companies in existance, and any local police station is perfectly capable of fingerprinting services.