I ordered a necklace from this company for Christmas for my mother. I ordered a monogrammed gold necklace with myself and my sister's name on it. I got the necklace and I absolutely loved it, I paid $149 for this. I went to see my mother and February 2 months after Christmas and the necklace was completely tarnished almost silver and you could not even see the names.
I spent two weeks trying to get a hold of someone at monogram hub, once I was finally able to get a hold of someone it took another week for them to send me a shipping label. I waited two weeks before I heard from anybody if they've even received my necklace that was after emailing them daily. They told me that they must of been a faulty item And that they would remake it. I didn't hear from anyone for another month until I received a shipping email that the item has been shipped out.
A week later I got the necklace only to open it and find that they spelled my sister's name wrong. It took another week to get a hold of someone to let them know that they had made a mistake which I find impossible to do considering her name was on the records all they had to do was just copy it over. They made me take pictures and send it into them to confirm the mistake before sending me another shipping label.
I sent the necklace out almost 3 weeks ago and is still not heard a single word from them. I have probably sent 10 emails and the only way to contact them is by email. So here I said almost 5 months later no necklace and my mom has been without the necklace that long. No one has communicated with me they received the necklace or that they had fixed it or anything I've not heard a single word.
So now I'm trying to figure out if I am just out $149 or maybe I'll get the necklace and a couple of months or what considering no one will communicate with me I don't have a clue. Never in all my years have I ever dealt with such a disrespectful noncommunicating company.
I HAVE BEEN TRYING TO CONTACT CUSTOMER SERVICE. I EMAILED A FEW TIMES AND TRIED TO CALL. I WANT TO CHANGE MY ORDER BEFORE IT SHIPS AND THEY HAVE NOT GOTTEN BACK TO ME. I WILL NEVER ORDER FROM THIS PLACE AGAIN
I have emailed them many times with no reply so I paid with PayPal and going through them for help. I purchased 2 necklaces for Christmas gifts. Both had quality & defect issues and incomplete.
First one I received had crystals missing from locket and 2 out of 6 motifs were unavailable and no longer can get.
The second one has crystals missing in the cupcake charm, scratches on the inside on the round item with writing on it and again 2 of 6 charm/motifs were no longer available!
Also Order numbers on both invoices were very confusing. Could not check on delivery status due to this ( sent email about status of shipping with no response on 12/23/15).
This is unacceptable to have such poor customer service, poor quality products and unable to complete my orders on 2 of 2 items ! Especially when they were Christmas gifts and not fit to give !
I have emailed them many times with no reply so I paid with PayPal and going through them for help. I purchased 2 necklaces for Christmas gifts. Both had quality & defect issues and incomplete.
First one I received had crystals missing from locket and 2 out of 6 motifs were unavailable and no longer can get.
The second one has crystals missing in the cupcake charm, scratches on the inside on the round item with writing on it and again 2 of 6 charm/motifs were no longer available!
Also Order numbers on both invoices were very confusing. Could not check on delivery status due to this ( sent email about status of shipping with no response on 12/23/15).
This is unacceptable to have such poor customer service, poor quality products and unable to complete my orders on 2 of 2 items ! Especially when they were Christmas gifts and not fit to give !
Monogram Hub Reviews
I ordered a necklace from this company for Christmas for my mother. I ordered a monogrammed gold necklace with myself and my sister's name on it. I got the necklace and I absolutely loved it, I paid $149 for this. I went to see my mother and February 2 months after Christmas and the necklace was completely tarnished almost silver and you could not even see the names.
I spent two weeks trying to get a hold of someone at monogram hub, once I was finally able to get a hold of someone it took another week for them to send me a shipping label. I waited two weeks before I heard from anybody if they've even received my necklace that was after emailing them daily. They told me that they must of been a faulty item And that they would remake it. I didn't hear from anyone for another month until I received a shipping email that the item has been shipped out.
A week later I got the necklace only to open it and find that they spelled my sister's name wrong. It took another week to get a hold of someone to let them know that they had made a mistake which I find impossible to do considering her name was on the records all they had to do was just copy it over. They made me take pictures and send it into them to confirm the mistake before sending me another shipping label.
I sent the necklace out almost 3 weeks ago and is still not heard a single word from them. I have probably sent 10 emails and the only way to contact them is by email. So here I said almost 5 months later no necklace and my mom has been without the necklace that long. No one has communicated with me they received the necklace or that they had fixed it or anything I've not heard a single word.
So now I'm trying to figure out if I am just out $149 or maybe I'll get the necklace and a couple of months or what considering no one will communicate with me I don't have a clue. Never in all my years have I ever dealt with such a disrespectful noncommunicating company.
CUSTOMER SERVICE
I HAVE BEEN TRYING TO CONTACT CUSTOMER SERVICE. I EMAILED A FEW TIMES AND TRIED TO CALL. I WANT TO CHANGE MY ORDER BEFORE IT SHIPS AND THEY HAVE NOT GOTTEN BACK TO ME. I WILL NEVER ORDER FROM THIS PLACE AGAIN
Stay Away
I have emailed them many times with no reply so I paid with PayPal and going through them for help. I purchased 2 necklaces for Christmas gifts. Both had quality & defect issues and incomplete.
First one I received had crystals missing from locket and 2 out of 6 motifs were unavailable and no longer can get.
The second one has crystals missing in the cupcake charm, scratches on the inside on the round item with writing on it and again 2 of 6 charm/motifs were no longer available!
Also Order numbers on both invoices were very confusing. Could not check on delivery status due to this ( sent email about status of shipping with no response on 12/23/15).
This is unacceptable to have such poor customer service, poor quality products and unable to complete my orders on 2 of 2 items ! Especially when they were Christmas gifts and not fit to give !
Shame on them !
Stay Away!
Stay Away
I have emailed them many times with no reply so I paid with PayPal and going through them for help. I purchased 2 necklaces for Christmas gifts. Both had quality & defect issues and incomplete.
First one I received had crystals missing from locket and 2 out of 6 motifs were unavailable and no longer can get.
The second one has crystals missing in the cupcake charm, scratches on the inside on the round item with writing on it and again 2 of 6 charm/motifs were no longer available!
Also Order numbers on both invoices were very confusing. Could not check on delivery status due to this ( sent email about status of shipping with no response on 12/23/15).
This is unacceptable to have such poor customer service, poor quality products and unable to complete my orders on 2 of 2 items ! Especially when they were Christmas gifts and not fit to give !
Shame on them !
Stay Away!