Just a ripp off and the goes to the top CEO and Vice President Adam Crum the great con artis. He took or should I say stole $52,000 from me by charging me a 15% restocking fee for a coin I never held in my hand but was still in their valut. I was told any money that I spent with Monex I would get ever penny back that I invesTed with Monex. When I decided to sell my coin back I got charged $52,000 for the fee. I had this coin 2/3 paid off and when I said I wanted to sell it back I got a restock fee for $52,000 that I lasted found out Adam Crum makes 15% on all his transaction when somebody decided to sell back but yet had a balance still owed, mind you they still have possession of the coin till it is paid in full. Also they are charging you 6% intereste on you out standing balance. The $52,000 dollar penalty or restocking fee went straight into his pocke. He will not return a phone call or return a email or even a written letter, this is a real man and CEO who acts like a child and just doesn't know how to say the put it to you in a nice way. Listen up John Q. Public you have been warned so if you play with the Devil then you are going to get burned.
I have a similar story to most others that I've read on this site. I called in Dec '13 to discontinue my service with Monex/ Money Express as my business was closing. I was told my contract auto-renewed the month before for another 4 years! No notice; no heads-up.... nothing. If I wanted out it would cost me $2000+
I kept my business account open over the next few months to close up outstanding transactions. Monex made a few small withrawals from my account, which I tried to have resolved but wasn't terribly concerned until they decided to grab $500. ""Customer Service"" rep told me to fax my bank statement & this charge would be reversed.... then says, ""Ooops, actually, sometimes when an account is inactive, we'll charge an inactivity charge of $500"". I was advised to call the ""legal dept"", which apparently is one guy - the muscle.
Did they not get it? I'm out of business! My account is now in the red by $200+. I have now blocked them from further transactions & am hoping my bank will help. Not sure what else to do as it seems nobody is getting any satisfaction through Monex.
*Aside - my location says I'm in Maine. I'm actually in Nova Scotia, Canada but there were no Provincial drop-down choices.
Monex Reviews
Just a ripp off and the goes to the top CEO and Vice President Adam Crum the great con artis. He took or should I say stole $52,000 from me by charging me a 15% restocking fee for a coin I never held in my hand but was still in their valut. I was told any money that I spent with Monex I would get ever penny back that I invesTed with Monex. When I decided to sell my coin back I got charged $52,000 for the fee. I had this coin 2/3 paid off and when I said I wanted to sell it back I got a restock fee for $52,000 that I lasted found out Adam Crum makes 15% on all his transaction when somebody decided to sell back but yet had a balance still owed, mind you they still have possession of the coin till it is paid in full. Also they are charging you 6% intereste on you out standing balance. The $52,000 dollar penalty or restocking fee went straight into his pocke. He will not return a phone call or return a email or even a written letter, this is a real man and CEO who acts like a child and just doesn't know how to say the put it to you in a nice way. Listen up John Q. Public you have been warned so if you play with the Devil then you are going to get burned.
I have a similar story to most others that I've read on this site. I called in Dec '13 to discontinue my service with Monex/ Money Express as my business was closing. I was told my contract auto-renewed the month before for another 4 years! No notice; no heads-up.... nothing. If I wanted out it would cost me $2000+
I kept my business account open over the next few months to close up outstanding transactions. Monex made a few small withrawals from my account, which I tried to have resolved but wasn't terribly concerned until they decided to grab $500. ""Customer Service"" rep told me to fax my bank statement & this charge would be reversed.... then says, ""Ooops, actually, sometimes when an account is inactive, we'll charge an inactivity charge of $500"". I was advised to call the ""legal dept"", which apparently is one guy - the muscle.
Did they not get it? I'm out of business! My account is now in the red by $200+. I have now blocked them from further transactions & am hoping my bank will help. Not sure what else to do as it seems nobody is getting any satisfaction through Monex.
*Aside - my location says I'm in Maine. I'm actually in Nova Scotia, Canada but there were no Provincial drop-down choices.