CHARLES WINSTON THE CREATOR OF THIS FAKE STONE AND METAL THOSE FAKE STONES ARE SET IN . HE CALLS MOISSANITE IS A FAKE STONE . HAS NOTHING TO DO WITH NATURAL . OR NATURE..IT IS CREATED FROM PLASTIC AND RESIN . ALSO CHARLES WINSTON IS SCAMMING THE PUBLIC WITH THIS FAKE VALUELES AND WORTHLES MAN MADE PHONY STONE .. WHEN EVER HE APPEARS ON THE JTV CHANNEL HIM AND ONE OF THOSE CROOKS TOMMY BROWN PEDDLING THAT FAKE THING . CHARLES WINSTON CLAIMS BESIDES THE PLATING OF PLATIUM AND GOLD .THE STERLING IS PLATED WITH.. HE HAS ADDED SOME OTHER VALUEABLE METALS ..... BUT AS HE CLAIMS ... HE CAN NOT MENTION THE NAMES OF THOSE VALUABLE METALS ... THIS IS VERY STRANGE . AND PEOPLE WHO ARE BUYING THOSE FAKE MOISSANITE DID NOT PAY ENOUGH ATTENTION TO WHAT CHARLES WINSTON SAID . HE CAN NOT MENTION THOSE VALUABLER METALS BY NAME .... WHY I WONDER . CANT PEOPLE SMELL THE SULVER ??? CHARLES WINSTON IS SCAMMING THE COSTUMER . WITH SWINDLING AND LYING . AND DECIEVING THE COSTUMER . YES THERE ARE IDIOTS WHO FALL FOR THAT SCAM . AND BELIEVE EVERY WORD THAT CROOK TELLS THEM . . AND BUY THAT FAKE STONE . CHARLES WINSTON RELYS ON THOSE IDIOTS . AND IN BACK HE CALLS THEM IDIOTS . FOR BUYING HIS CRAP . SMELL THE SULVER .. STAY AWAY FROM CHARLES WINSTON AND HIS FAKE MOISSANITE ..THE ARE WORTHLES.. AND VALUELES . IN PLAIN ENGLISH ...TRASH . YOU ARE LOOSING THAUSANDS OF DOLLARS . BUYING THAT FAKE JUNK.. WHILE CHARLES WINSTON LAUGHS BEHIND YOUR BACK . OVER PRICED . TRASH . ... WHO EVER PURCHASED THAT MOISSANITE JUNK . HAS BEEN SWINDLED TO ... LIED TO .. MISLEAD . AND SCAMMED BIG TIME . DID THE COSTUMER EVER WONDER WHAT ARE THOSE OTHER MYSTERIOUS METALS THAT CHARLES WINSTON PUT IN HIS RINGS ETZ.. ALUMINUM? BRASS ? NICKLE? THE WORST AND LOWEST METAL ON THE PLANET . ARE THOSE THE MYSTERIOUS METALS ???? THEIR NAMES HE CANT MENTION ???? CHARLES WINSTON IS A CROOK . STAY AWAY FROM HIM AND HIS FAKE MOISSANITE. IT IS FAKE .. PLASTIC .RESIN.. HAS NO VALUE . YOU BEEN TAKEN , BY CHARLES WINSTON . A SCUM BAG FIRST CLASS . GET YOUR MONEY BACK . AND STAY AWAY FROM MOISSANITE AND CHARLES WINSTON ..
As a long-time, satisfied Moissanite owner and customer, I purchased a lovely $200 ring from Moissanite.com at the end of December, 2013. Upon arrival, the large center stone was loose. It continued to loosen until it finally fell out after about 2 mos of non-continuous, light use. I called, and their representatives assured me that they would send me a shipping label so I could exchange it.
It took several phone calls, over an extended and generous period of time on my end, to get said shipping label. I finally got it and returned the ring WITH the stone that fell out of it, as I had promised.
A month and a half went by, with me repeatedly, yet politely, calling about the whereabouts of my replacement. The first rep told me it would arrive within a week. The second told me that the ring was actually being sent out for repair and would take about 2 wks. The 3rd and 4th call I made told me, no, they had it in the warehouse this entire time, and didn't know why it hadn't been sent out.
Each call I made assured me the replacement ring would be sent to me by a promised date. Each promised date passed with no ring or word from them. I ended up calling the district manager. He, like EVERY other "customer service" interaction I had with this company, expressed absolute astonishment at the profoundly awful experience I was having.
I was always VERY kind with them, and they were always kind to me. But there was NO FOLLOW-THROUGH.
Anyways, the manager, who seemed horrified by my story, unquestionably said he would look into all this, and call me back, never did. Nor did he resolve a single thing. Even when I called him a 2nd and 3rd time...no response at all.
Eventually, I did tell them on a couple occasions, how I was just blown away the amazingly poor experience this had been, and I told them how it was making me not want to do business with them again. But they always sounded very reassuring, apologetic, and convincing about their promise to follow through, each time.
When I finally got the replacement ring, its center stone was even looser than the first ring was upon arrival. I couldn't believe they didn't check the ring before sending it, especially after all this. Regardless, it was one of the 2 side stones fell out either the day that I got it, or the next, which was when I noticed it was gone. This time I realized that their products were not constructed well, and I wanted a refund.
Again, I was promised shipping labels and again, it took several phone calls and weeks of waiting. Finally, I got the label and sent it back. Well, they received the ring on March 19, 2014 and I have YET to get my refund-it's now JUNE 15 and I am completely sick of calling them and wasting my time.
I am feeling robbed at this point.
On my last call to them, I was assured that my money would be put back into my PayPal account within 4 days max. That was a week and a half ago.
I had a halfway decent ring for 2 months, and it's replacement for one day. The other FOUR MONTHS have been an absolutely ridiculous ordeal. I am beyond fed up with this company. I honestly cannot believe it's been so bad. This is the worst customer service experience of my life. I hope no one goes through what I have, and I will now leave reviews in hopes that they will be deterred from doing business with this awful company.
Moissanite.com, LLC Reviews
CHARLES WINSTON THE CREATOR OF THIS FAKE STONE AND METAL THOSE FAKE STONES ARE SET IN . HE CALLS MOISSANITE IS A FAKE STONE . HAS NOTHING TO DO WITH NATURAL . OR NATURE..IT IS CREATED FROM PLASTIC AND RESIN . ALSO CHARLES WINSTON IS SCAMMING THE PUBLIC WITH THIS FAKE VALUELES AND WORTHLES MAN MADE PHONY STONE .. WHEN EVER HE APPEARS ON THE JTV CHANNEL HIM AND ONE OF THOSE CROOKS TOMMY BROWN PEDDLING THAT FAKE THING . CHARLES WINSTON CLAIMS BESIDES THE PLATING OF PLATIUM AND GOLD .THE STERLING IS PLATED WITH.. HE HAS ADDED SOME OTHER VALUEABLE METALS ..... BUT AS HE CLAIMS ... HE CAN NOT MENTION THE NAMES OF THOSE VALUABLE METALS ... THIS IS VERY STRANGE . AND PEOPLE WHO ARE BUYING THOSE FAKE MOISSANITE DID NOT PAY ENOUGH ATTENTION TO WHAT CHARLES WINSTON SAID . HE CAN NOT MENTION THOSE VALUABLER METALS BY NAME .... WHY I WONDER . CANT PEOPLE SMELL THE SULVER ??? CHARLES WINSTON IS SCAMMING THE COSTUMER . WITH SWINDLING AND LYING . AND DECIEVING THE COSTUMER . YES THERE ARE IDIOTS WHO FALL FOR THAT SCAM . AND BELIEVE EVERY WORD THAT CROOK TELLS THEM . . AND BUY THAT FAKE STONE . CHARLES WINSTON RELYS ON THOSE IDIOTS . AND IN BACK HE CALLS THEM IDIOTS . FOR BUYING HIS CRAP . SMELL THE SULVER .. STAY AWAY FROM CHARLES WINSTON AND HIS FAKE MOISSANITE ..THE ARE WORTHLES.. AND VALUELES . IN PLAIN ENGLISH ...TRASH . YOU ARE LOOSING THAUSANDS OF DOLLARS . BUYING THAT FAKE JUNK.. WHILE CHARLES WINSTON LAUGHS BEHIND YOUR BACK . OVER PRICED . TRASH . ... WHO EVER PURCHASED THAT MOISSANITE JUNK . HAS BEEN SWINDLED TO ... LIED TO .. MISLEAD . AND SCAMMED BIG TIME . DID THE COSTUMER EVER WONDER WHAT ARE THOSE OTHER MYSTERIOUS METALS THAT CHARLES WINSTON PUT IN HIS RINGS ETZ.. ALUMINUM? BRASS ? NICKLE? THE WORST AND LOWEST METAL ON THE PLANET . ARE THOSE THE MYSTERIOUS METALS ???? THEIR NAMES HE CANT MENTION ???? CHARLES WINSTON IS A CROOK . STAY AWAY FROM HIM AND HIS FAKE MOISSANITE. IT IS FAKE .. PLASTIC .RESIN.. HAS NO VALUE . YOU BEEN TAKEN , BY CHARLES WINSTON . A SCUM BAG FIRST CLASS . GET YOUR MONEY BACK . AND STAY AWAY FROM MOISSANITE AND CHARLES WINSTON ..
As a long-time, satisfied Moissanite owner and customer, I purchased a lovely $200 ring from Moissanite.com at the end of December, 2013. Upon arrival, the large center stone was loose. It continued to loosen until it finally fell out after about 2 mos of non-continuous, light use. I called, and their representatives assured me that they would send me a shipping label so I could exchange it.
It took several phone calls, over an extended and generous period of time on my end, to get said shipping label. I finally got it and returned the ring WITH the stone that fell out of it, as I had promised.
A month and a half went by, with me repeatedly, yet politely, calling about the whereabouts of my replacement. The first rep told me it would arrive within a week. The second told me that the ring was actually being sent out for repair and would take about 2 wks. The 3rd and 4th call I made told me, no, they had it in the warehouse this entire time, and didn't know why it hadn't been sent out.
Each call I made assured me the replacement ring would be sent to me by a promised date. Each promised date passed with no ring or word from them. I ended up calling the district manager. He, like EVERY other "customer service" interaction I had with this company, expressed absolute astonishment at the profoundly awful experience I was having.
I was always VERY kind with them, and they were always kind to me. But there was NO FOLLOW-THROUGH.
Anyways, the manager, who seemed horrified by my story, unquestionably said he would look into all this, and call me back, never did. Nor did he resolve a single thing. Even when I called him a 2nd and 3rd time...no response at all.
Eventually, I did tell them on a couple occasions, how I was just blown away the amazingly poor experience this had been, and I told them how it was making me not want to do business with them again. But they always sounded very reassuring, apologetic, and convincing about their promise to follow through, each time.
When I finally got the replacement ring, its center stone was even looser than the first ring was upon arrival. I couldn't believe they didn't check the ring before sending it, especially after all this. Regardless, it was one of the 2 side stones fell out either the day that I got it, or the next, which was when I noticed it was gone. This time I realized that their products were not constructed well, and I wanted a refund.
Again, I was promised shipping labels and again, it took several phone calls and weeks of waiting. Finally, I got the label and sent it back. Well, they received the ring on March 19, 2014 and I have YET to get my refund-it's now JUNE 15 and I am completely sick of calling them and wasting my time.
I am feeling robbed at this point.
On my last call to them, I was assured that my money would be put back into my PayPal account within 4 days max. That was a week and a half ago.
I had a halfway decent ring for 2 months, and it's replacement for one day. The other FOUR MONTHS have been an absolutely ridiculous ordeal. I am beyond fed up with this company. I honestly cannot believe it's been so bad. This is the worst customer service experience of my life. I hope no one goes through what I have, and I will now leave reviews in hopes that they will be deterred from doing business with this awful company.