I received a new 4 stroke pocket bike and it came upside down with oil all over the box. The instructions are awful and not understandable. When I called 1-877-MPR Bikes and someone finally answered, the woman said she won't help me unless I have an order number. My grandson placed the order and I don't know the order number.
I said, "can't you look up the order by name or phone number?" She said no. I spent 5 minutes looking for an order number, after I got hung up on I called back and got nowhere. Something happened to the rear wheel on the bike and I need to get the part but the lady at MPR is not helping me. I asked for a supervisor and she said nobody is available and sent me to a voicemail.
I never got a call back.
It is clear to me that this company does not care about their customers. When I looked up their BBB report it validated my suspicions. What a pity! I wanted to buy another bike but I'll be going elsehwere next time!
Luckily we were able to find a local shop that is working on it right now. DO NOT BUY FROM THESE PEOPLE!
Do not under any circumstances deal with this company! I ordered a bike from this company which was defective, but that is not the issue. After repeatedly trying to resolve, I have been put on hold or into voicemail with no return call. Emails sent to the company are replied to automatically with no real person behind it and asked to call the toll free number. The customer service rep I spoke to is incompetent, but that is not a crime. However, they do not do what they say teey are going to do. They did ship new parts however the order was not complete so I am back to square one.
MiniPocketRockets Reviews
I received a new 4 stroke pocket bike and it came upside down with oil all over the box. The instructions are awful and not understandable. When I called 1-877-MPR Bikes and someone finally answered, the woman said she won't help me unless I have an order number. My grandson placed the order and I don't know the order number.
I said, "can't you look up the order by name or phone number?" She said no. I spent 5 minutes looking for an order number, after I got hung up on I called back and got nowhere. Something happened to the rear wheel on the bike and I need to get the part but the lady at MPR is not helping me. I asked for a supervisor and she said nobody is available and sent me to a voicemail.
I never got a call back.
It is clear to me that this company does not care about their customers. When I looked up their BBB report it validated my suspicions. What a pity! I wanted to buy another bike but I'll be going elsehwere next time!
Luckily we were able to find a local shop that is working on it right now. DO NOT BUY FROM THESE PEOPLE!
Do not under any circumstances deal with this company! I ordered a bike from this company which was defective, but that is not the issue. After repeatedly trying to resolve, I have been put on hold or into voicemail with no return call. Emails sent to the company are replied to automatically with no real person behind it and asked to call the toll free number. The customer service rep I spoke to is incompetent, but that is not a crime. However, they do not do what they say teey are going to do. They did ship new parts however the order was not complete so I am back to square one.
Not a reputable company by any means.
Minipocketrockets.com is s*!!!!! take my word for it do not buy from them!