I was shopping for an engines remanufacturer and I went with Steve Spencer over his competitiors, at a much higher price than his competitors as he was very convincing and knwledgeable. He stated that he had a core block on the shelf and would return a rebuilt industrial engine back to me in two weeks. After he received my money, he had excuse after excuse, labor problems, facility problems, "the block on his shelf had a hairline crack and he had to acquire another block". After three months, he had stopped answering my telephone calls and I would call him on different numbers, of which he of course did answer. I finally sought legal counsel and threatened to sue him. With an ultimatum to perform or I would file suit, he finally produced an engine. Ten weeks late, the engine that he supplied was from a wheel loader instead of a crawler loader and had less horsepower. Additionally, the installer had to change the turbo location on the block. The engine runs wellbut has no power which is resulting in me giving up on this loader and sending it to the auction.
My experience with Steve Spencer was miserable. I suspected for a few weeks that he had taken my money and I would never get anything in return. Fortunately, this turned out to be false and I did receive a rebuilt engine, but it was a truly miserbble experience dealing with Steve Spencer.
I would never do business with this company again and I would recommend that you run, not walk away from any consideration of doing business with Mid America Diesel. I had many sleepless nights, frustrating phone calls with the office manager and general manager when he was playing hide and go seek with me. This is not the way you do business and not the way you treat pre paid customers.
Mid America Diesel Inc Reviews
I was shopping for an engines remanufacturer and I went with Steve Spencer over his competitiors, at a much higher price than his competitors as he was very convincing and knwledgeable. He stated that he had a core block on the shelf and would return a rebuilt industrial engine back to me in two weeks. After he received my money, he had excuse after excuse, labor problems, facility problems, "the block on his shelf had a hairline crack and he had to acquire another block". After three months, he had stopped answering my telephone calls and I would call him on different numbers, of which he of course did answer. I finally sought legal counsel and threatened to sue him. With an ultimatum to perform or I would file suit, he finally produced an engine. Ten weeks late, the engine that he supplied was from a wheel loader instead of a crawler loader and had less horsepower. Additionally, the installer had to change the turbo location on the block. The engine runs wellbut has no power which is resulting in me giving up on this loader and sending it to the auction.
My experience with Steve Spencer was miserable. I suspected for a few weeks that he had taken my money and I would never get anything in return. Fortunately, this turned out to be false and I did receive a rebuilt engine, but it was a truly miserbble experience dealing with Steve Spencer.
I would never do business with this company again and I would recommend that you run, not walk away from any consideration of doing business with Mid America Diesel. I had many sleepless nights, frustrating phone calls with the office manager and general manager when he was playing hide and go seek with me. This is not the way you do business and not the way you treat pre paid customers.