There are many great things about Microsoft and Microsoft was done many great things for the country, the age of computers, for business and so forth.
What I do feel is a RIP-OFF however is how the evolution to Windows 8 (which really is great in a lot of ways so I am not complaining specifically about Windows 8) and the latest compatible versions of Microsoft Office require the use of the cloud technology and more importantly require the internet. I have no problem with an option for cloud technology (which is still unproven in the long term to be good) but to be forced to use the cloud only greatly disturbs me an that does not even begin to touch on privacy issues.
I prefer the not so old ays where you had your own word processor, for example, on your computer. Over the years they cut costs not providing documentation, now it seems they want to cut more costs by not even providing disk media or packaging, and distribute it all on line.
What if your internet is down? You can't even write into your word processor,or calulate with your spreadsheet, or work on your Powerpoint, its a rip-off in my opinion. Plus, what happens when the cloud is compromised?
I have been a loyal microsoftstore.com client for many years and I've always known them for having really great customer support but they have changed their service and seem to have outsourced it and this is what you get: answers from a script and no help at all!
12/12/2014-I placed my order for an asus transformer 10.1 T100 pc on microsoftstore.com. Order goes through with no problems and my credit card is charged. I chose 3-7 days with just enough time for Christmas.
12/13/2014-I receive email with UPS tracking information. Great, we are on our way.
12/19/2014-Item has not been delivered. Check on UPS's site and it says that they received electronic billing but were waiting for the item.
12/21/2014-Call microsoft. Asked them for information on my item. They do not know. I tell them that if this will not be here by Dec. 24th I want to cancel the order.
Ben" tells me that they cannot cancel the order because there is a UPS tracking number created. "Ben" told me that this would be scalated and he would check first thing the next day and contact me with information on why the item had not been shipped yet and information on how to get my refund.
12/22/2014-"Ben" does not call me back and instead I receive an email saying to call the same custumer service number I had call and gotten "Ben" on. Email below
Hi,
Contacting you to provide a Feedback regarding service request number I already asked for further assistance on your case. But this should be handle by the Tier 3 support. I already Escalate the case regarding on Shipping Status of your order that has no movement for over 10 days. If you still wished to cancel the order you can contact as @1-877-696-7786.
Thank you for your Time and understanding.
Ben
Microsoft Store Support
12/23/2014- I call the number provided to cancel the order. The rep says their system is down and I should call back in an hour. I call an hour later and a different rep comes on and tells me that the item I ordered is out of stock and that there is no problem and he will proceed to cancel the order and begin the "refund process". I tell the custumer rep to make sure to send me notification that the money would be credited to my account. Instead I get an email saying that I have to return the item (that I never received) in order to refund my money. I call them back and no one is able to transfer me to anyone who can process a refund. I am told that this will again be "scalated" and to expect to hear back from someone in 46-72 hours which I was told 3 days before.
I am out of $272 and with no gift for Christmas because microsoft.com does not know how to put an "OUT OF ORDER" notice on their website. They are selling stuff that they do not have and not meeting the comitment by not delivering. That is theft!
I am trying to dispute the charge with my bank hoping that they can get my money back as I have not been able to speak with anyone on the phone who can process a refund!
Woman with heavy oriental accent phoned me, claiming to be from Microsoft Technical Services, telling me my computer has hundreds of defects. She talked me into making entries on my computer that eventually gave her control over my computer (clicking Control with Windows key and typing in some entries). I fell for the hypothesis that she was really with Microsoft. When I woouldn't buy their software to cure my alleged problems, she turned me over to Nick. Nick had a heavy oriental accent. I though well maybe Microsoft is hiring a lot of folks from the east.
I stil woudn't buy the software, since my computer hadn't given me a bit of trouble before their call. Nick turned me over to Sam who also had a heavy oriental accent. I still wouldn't buy. After hanging up, I found I couldn't access the control panel. I couodn't even turn my computer off. Sliding along the right border no longer brings out the option icons
The purpose of this is to try to find whether 347 305 0077 is really Microsoft, and to warn others against falling for this scam.
This is a terrible product. Technical support is overseas, so when you open a case, you will receive very limited "help" in the form of international phone calls that frequently drop or are too garbled to understand. The user portal experiences frequent outages, and log-in credentials are confusing for my end users because there are two accounts: a Microsoft account and an organizational account. The product also doesn't integrate with Microsoft Office 2011 for Macs, meaning some of my users can't use the product correctly. I truly wish my organization had never heard of this product.
Even worse, after months of struggling with them, without my problems being resolved, they asked me to review their service. I submitted the exact above statement to the Microsoft store. The following day, I received a notification that my review could not be added to the store review site because it " did not meet all our website guidelines". Since there was nothing in the email or in the review page linking to their guidelines, I'm quite sure that the review was removed because it painted an unflattering picture of their god-awful product.
I'm a Microsoft fan; I recommend MS products often when they are good. I purchase software for my organiation, and have purchased a lot of Microsoft software. I'm definitely NOT a fan of this poorly-conceived product that is ruined by inept overseas technical "support". I have dealt with overseas technical support on many occasions, but have never experienced this level of ineptitude.
People need to know that this is an inferior product, and since you cannot say that on the Microsoft Store website, I will say so here.
First of all I must tell you I am no fan of off shore support. I don't let that cloud my judgement, I just know as a sales analyst dollar-wise you can make that work here in the United States and put Americans to work - but that's a subject for another time. Yesterday (Tuesday July 29) I called into Microsoft after exhausting all attempts to re-establish by 2010 Office Home Edition using my product key from 2 years ago. My computer crashed and the hard drive failed which meant I had to re-install all of my software. All I had for Microsoft was my product key because I had downloaded the software online over two years prior. The key did not work. This is where I started my odyssey or nightmare. I called your support and the first department to answer said "Hello" proceeded to give me their Indian name which I could barely make out and then asked me "What's your name?" - I provided this. Next "What is your problem? (or depending on the department) Why are you calling?" I started this call at about 8 AM PST and after being bumped around to five different departments I landed in what I think was technical support group. Each time a new person from a new department answered the phone they asked me the same questions..."What's your name?" and then "What is your problem? (or depending on the department) Why are you calling?"
So each time in the five times I was transferred I had to repeat my entire reason for calling including, providing and spelling my name. It is now a little after 9 AM PST and I am due to be in a meeting and the person I am speaking with finally gets me to a Credit Card screen and tells me "We can offer you a one time $40 purchase price for 2010 Home Edition" just enter your CC information and I will charge you $40 from this end." We tried twice but the system had a "connecting" error. Finally I told him that I was late for a meeting and I needed to call back. He assured me that would be no problem. I asked for his name and phone but he told me "We don't provide phone numbers or direct lines you just have to call in and someone will help you!" I made sure that he understood how important this was and he assured me it was not going to be a problem. Later that day after I finished my work I placed a call to Microsoft at 5 PM PST. I started by going directly to Technical Services and then the nightmare really began. I wasn't on the phone two minutes before the new voice said "What is your case number?" - Well, I never heard of such a thing and the guy that morning hadn't mentioned anything about case numbers. My first reaction was to have him check my account "Surely', I said to him, 'there must be notes from my conversation this morning after all it lasted over an hour" There were no notes. He then began to act very confused and said that his department had no such special programming but that he knew the sales department did so he transferred me back. I got back to sales and what happens? You guessed it, starting from spell your name and tell me your problem I had to start the process all over again. This continued for another 47 minutes before one representative in the middle of the conversation (I was frustrated by then and he was equally frustrated) just disconnected the call. The line went dead. Well, I still needed my software so at 17 minutes before 6 PM PST your deadline for support here in the US on the West Coast, I called back in. Now mind you I have been in 9 count them NINE departments and spoken to two managers repeating my name, the spelling and my problem - 9 different times - Not one of these people even jotted down a note so that the next person didn't have to ask me the same questions over and over again.
So here I am going from department to department many times back to the same departments and all of them acting as if I'm speaking Martian. Most admit they have this $40 program but all say they (meaning their department) can't initiate this elusive $40 deal and they keep hammering me for a $99 deal (bait and switch- sounds like it). Finally I get a manager in sales and I can tell from hello this person means to end this call. She starts by asking "What is it you want?" Once again I tell my story of the hard drive, product key not working, man earlier in the day actually bringing me to a credit card screen and offering me a $40 fix for my 2010 home edition and she stops me cold... "Yes', she says 'we do have a $40 program but it's part of a warranty or service protection program for 149 a year - so if you buy the protection against problems (sounds like the mafia by now) we can offer you this $40 deal." I said -"That's not what transpired this morning (now wishing I had just been late for the morning meeting and had finished with the call at 11 AM PST - because clearly I was not going to get any help from this crew) It is now 6:47 PM PST. I have been on the phone since 5 PM PST - 1 hour and 47 minutes to end up with person who has determined that I am to be flushed from the system. She offers me a deal totally different from the one I was offered in the morning and says, essentially, "This is it, take it or leave it." I left it.
Big companies tend to mess up on the little things. They get out maneuvered in technology because they are too big to have an "Active Listening" program internally. They purchase tons of little companies with barely proven technologies and scratch their heads wondering how they will integrate and assimilate this new contaminate technology into their very structured system, rather than fixing what they already own which almost certainly resides in the minds of the people who work for you They are so big that the voices of those using their products and services are a distressing cacophony of sounds that blur into one big nothingness. Instead of having a system in place to selectively hear "what is being said" so you can reduce your costs and improve the ROI, you simply put a "one size fits all" program in place and when that program fails and it will regularly fail, you just end up eating the wasted production time. I get all that - but the way I was treated and the fundamental flaws in that system are horrendous. No notes on any calls Making me repeat everything every time Bouncing me from department to department Becoming so frustrated that they even disconnected from me Bait and Switch, strong arm protection warranties Hard to understand accents These are fundamental issues that constitute "Customer Service 101". If you can't do so much as to remember who is calling and why, not only are you frustrating the person calling in (and I estimated) you spent somewhere around 30 minutes of production time having me repeat my story with each new department over that 1 hour and 47 minutes between 9 departments and 2 managers. Let's look at that number. Let's say only one in a thousand calls fall outside your "one size fits all" service approach and they cost you thirty minutes each call. And let's say your handling 20,000 calls a day. That ends up costing you 10 hours a day in real production time. Let's say that you are paying (including all aspects of an employee position from salary to phones., computers, rented space, etc.) somewhere around $50 an hour (I would have to know more to be precise). That means at the end of the day you are wasting $500 a day in wasted production time for simple customer service fixes. That's over $182,000 a year wasted because you don't have a basic system in place to take notes on each caller so that the next person receiving the call knows who you are and what you are calling about. Your service was abysmal - the worst customer service I have ever experienced made significantly more painful because it's Microsoft and we all know as your consumers for nearly 30 years - you guys just don't care.
As a computer geek, I tinker alot since I retired and often wander into web sites that deposit malware that is impossible to remove with the tools I have which are formatible in thier own right. As a result I often find myself in a spot where I need to wipe the disk clean of all traces of the offending malware. As a long time computer user most of the software is the "upgrade" version which expects to find some previous OS to upgrade however since the disk needed to be wiped I do clean installs. Up until this time it has been a somewhat annoying process yet relativly process of calling Microsoft to get the newly installed software activated but since the windows 8 version of Vista is being pusshed it seems like there is a full on assault on previous operating systems. The fist individual I spoke to while plesant and eager to be helpful, my 70 year old ears could not parse the accent so I asked to speak to someone else. When someone else got on the phone the accent was not much better however the attitude was very much worse. This person parctly accused me of ripping MS off by reinstalling the OS 10 times.... ok but lets count how many years are involved in those ten years, I beta tested Windows 7 and got a copy as soon as it went gold in October of 2009 so 4+ years. This guy actually believed he was doing the right thing forceing a customer to buy a new copy of the OS because of excessive tinkering, hardly a capital offense.
Microsoft provided nowhere to complain. How is it that one of the world richest companies cannot pay someone to help with their products? Puchased in 2012, my software is no longer supported. This means I have to pay their 3rd party representative (In India ...) to answer my help question.
In trade for non-support, his, or their, offspring for the next 100 generations (or 1000) will not have to support themselves, left of live off of inherited money on the backs to todays generation. Greed is good, right?
I purchased a retail copy of Microsoft Office 2010 Professional Plus in 2010 and installed it on my computer running XP. I purchased a Windows 7 computer and reinstalled the software on that computer and activated it. I have now purchased a Windows 8.1 computer and when I installed the software and attempted to activate it I get the message ""This product cannot be activated because the product key is invalid."" I paid several hundred dollars for this software and now Microsoft tells me I have to purchase the software again. I was under the impression when I purchased it the first time it was mine. I did not realize that I was only leasing it until some arbitrary time when MS would decide I could no longer use it. Now MS tells me I have to purchase MS Office 365 or Office 2013.....I wonder how long I will be able to use 2013 before I am required yet again to repurchase software I already own!!!
1.i have purchased OFFICE365 from BEST BUY 3 times within 1 year and i have had problem activating ,using and downloading this product from get go.
2. i have wasted over 40 hours online chat and phone tech support with MICROSOFT WINDOWS 8, OFFICE365,BILLING and ACCOUNTS, tech support and customer service over the last year.
3. i have wasted BEST BUY geek squad and my time , over 10 hours in store waiting for their assistance over the last year as well with still no OFFICE 365 active
4. I have spent countless hours travelling to the retailer find resovle or replacement with no resolve.
5. I have spent countless hours travelling to school to use their computers for OFFICE365 access to do my education courses
6. I have been setback in pursuing my MICROSOFT OFFICE CERTIFICATION due to these delays and wasted hours/days/weeks/months
7. I have had so many dropped calls with no callback, dropped chats with tech team with no followup, chat transfers to dead ques, and promises with no results and resolve but excuses and blames on dead issues.
8. I should only buy this product once per year and not 3 times thus money wasted there....grrrrrr
9. i have sent email complains to MSFT COSTOMER SERVICE ,BOARD OF DIRECTORS and MEDIA HELP ...with only usual generic email responses....lmao
10. do I buy another of the same product again and how long will I have access....REALLY!!!!!!!
11. do i just give up my 5 MICROSOFT COMPUTERS and go back to ******APPLE???????!!!!!!!!!******
12. do i get bold a twitter my complaint?????......OH?? ...thats right ....I did and generic rebuttal.
13. do i ****YOUTUBE*** my calls....my chats with MICROSOFT techs and customer service..and POST it for a few laughs...this is what my school collegues suggest.....lol
14. do i file a small claims suit against MICROSOFT for breach of contract......and punitive damages .....MAYBE!!!!!
15. *****IS THIS THE NEW MICOSOFT or just the old with a NEW FACELIFT********"
Microsoft Reviews
There are many great things about Microsoft and Microsoft was done many great things for the country, the age of computers, for business and so forth.
What I do feel is a RIP-OFF however is how the evolution to Windows 8 (which really is great in a lot of ways so I am not complaining specifically about Windows 8) and the latest compatible versions of Microsoft Office require the use of the cloud technology and more importantly require the internet. I have no problem with an option for cloud technology (which is still unproven in the long term to be good) but to be forced to use the cloud only greatly disturbs me an that does not even begin to touch on privacy issues.
I prefer the not so old ays where you had your own word processor, for example, on your computer. Over the years they cut costs not providing documentation, now it seems they want to cut more costs by not even providing disk media or packaging, and distribute it all on line.
What if your internet is down? You can't even write into your word processor,or calulate with your spreadsheet, or work on your Powerpoint, its a rip-off in my opinion. Plus, what happens when the cloud is compromised?
I have been a loyal microsoftstore.com client for many years and I've always known them for having really great customer support but they have changed their service and seem to have outsourced it and this is what you get: answers from a script and no help at all!
12/12/2014-I placed my order for an asus transformer 10.1 T100 pc on microsoftstore.com. Order goes through with no problems and my credit card is charged. I chose 3-7 days with just enough time for Christmas.
12/13/2014-I receive email with UPS tracking information. Great, we are on our way.
12/19/2014-Item has not been delivered. Check on UPS's site and it says that they received electronic billing but were waiting for the item.
12/21/2014-Call microsoft. Asked them for information on my item. They do not know. I tell them that if this will not be here by Dec. 24th I want to cancel the order.
Ben" tells me that they cannot cancel the order because there is a UPS tracking number created. "Ben" told me that this would be scalated and he would check first thing the next day and contact me with information on why the item had not been shipped yet and information on how to get my refund.
12/22/2014-"Ben" does not call me back and instead I receive an email saying to call the same custumer service number I had call and gotten "Ben" on. Email below
Hi,
Contacting you to provide a Feedback regarding service request number I already asked for further assistance on your case. But this should be handle by the Tier 3 support. I already Escalate the case regarding on Shipping Status of your order that has no movement for over 10 days. If you still wished to cancel the order you can contact as @1-877-696-7786.
Thank you for your Time and understanding.
Ben
Microsoft Store Support
12/23/2014- I call the number provided to cancel the order. The rep says their system is down and I should call back in an hour. I call an hour later and a different rep comes on and tells me that the item I ordered is out of stock and that there is no problem and he will proceed to cancel the order and begin the "refund process". I tell the custumer rep to make sure to send me notification that the money would be credited to my account. Instead I get an email saying that I have to return the item (that I never received) in order to refund my money. I call them back and no one is able to transfer me to anyone who can process a refund. I am told that this will again be "scalated" and to expect to hear back from someone in 46-72 hours which I was told 3 days before.
I am out of $272 and with no gift for Christmas because microsoft.com does not know how to put an "OUT OF ORDER" notice on their website. They are selling stuff that they do not have and not meeting the comitment by not delivering. That is theft!
I am trying to dispute the charge with my bank hoping that they can get my money back as I have not been able to speak with anyone on the phone who can process a refund!
Microsof created Windows.
Microsoft makes many programming erros on software they create.
Microsoft sends out updates to fix what is flawed.
These "updates" have stopped working.
I can't update anything to do with Windows!
Security is out dated.
I can't trust going on line to bank, shop, or job search!
Microsofts effort to correct this greivious problem is more complex the more a user researches it.
They have failed their customers, and shown very poor response to a major problem.
I wish I could send them a bill for all the hours I have spent trying to follow their complex instructions to repair their mistake.
I think if every user sent in the hours and the angst this problem has caused it would shake them up to get the job done right!
Woman with heavy oriental accent phoned me, claiming to be from Microsoft Technical Services, telling me my computer has hundreds of defects. She talked me into making entries on my computer that eventually gave her control over my computer (clicking Control with Windows key and typing in some entries). I fell for the hypothesis that she was really with Microsoft. When I woouldn't buy their software to cure my alleged problems, she turned me over to Nick. Nick had a heavy oriental accent. I though well maybe Microsoft is hiring a lot of folks from the east.
I stil woudn't buy the software, since my computer hadn't given me a bit of trouble before their call. Nick turned me over to Sam who also had a heavy oriental accent. I still wouldn't buy. After hanging up, I found I couldn't access the control panel. I couodn't even turn my computer off. Sliding along the right border no longer brings out the option icons
The purpose of this is to try to find whether 347 305 0077 is really Microsoft, and to warn others against falling for this scam.
This is a terrible product. Technical support is overseas, so when you open a case, you will receive very limited "help" in the form of international phone calls that frequently drop or are too garbled to understand. The user portal experiences frequent outages, and log-in credentials are confusing for my end users because there are two accounts: a Microsoft account and an organizational account. The product also doesn't integrate with Microsoft Office 2011 for Macs, meaning some of my users can't use the product correctly. I truly wish my organization had never heard of this product.
Even worse, after months of struggling with them, without my problems being resolved, they asked me to review their service. I submitted the exact above statement to the Microsoft store. The following day, I received a notification that my review could not be added to the store review site because it " did not meet all our website guidelines". Since there was nothing in the email or in the review page linking to their guidelines, I'm quite sure that the review was removed because it painted an unflattering picture of their god-awful product.
I'm a Microsoft fan; I recommend MS products often when they are good. I purchase software for my organiation, and have purchased a lot of Microsoft software. I'm definitely NOT a fan of this poorly-conceived product that is ruined by inept overseas technical "support". I have dealt with overseas technical support on many occasions, but have never experienced this level of ineptitude.
People need to know that this is an inferior product, and since you cannot say that on the Microsoft Store website, I will say so here.
First of all I must tell you I am no fan of off shore support. I don't let that cloud my judgement, I just know as a sales analyst dollar-wise you can make that work here in the United States and put Americans to work - but that's a subject for another time. Yesterday (Tuesday July 29) I called into Microsoft after exhausting all attempts to re-establish by 2010 Office Home Edition using my product key from 2 years ago. My computer crashed and the hard drive failed which meant I had to re-install all of my software. All I had for Microsoft was my product key because I had downloaded the software online over two years prior. The key did not work. This is where I started my odyssey or nightmare. I called your support and the first department to answer said "Hello" proceeded to give me their Indian name which I could barely make out and then asked me "What's your name?" - I provided this. Next "What is your problem? (or depending on the department) Why are you calling?" I started this call at about 8 AM PST and after being bumped around to five different departments I landed in what I think was technical support group. Each time a new person from a new department answered the phone they asked me the same questions..."What's your name?" and then "What is your problem? (or depending on the department) Why are you calling?"
So each time in the five times I was transferred I had to repeat my entire reason for calling including, providing and spelling my name. It is now a little after 9 AM PST and I am due to be in a meeting and the person I am speaking with finally gets me to a Credit Card screen and tells me "We can offer you a one time $40 purchase price for 2010 Home Edition" just enter your CC information and I will charge you $40 from this end." We tried twice but the system had a "connecting" error. Finally I told him that I was late for a meeting and I needed to call back. He assured me that would be no problem. I asked for his name and phone but he told me "We don't provide phone numbers or direct lines you just have to call in and someone will help you!" I made sure that he understood how important this was and he assured me it was not going to be a problem. Later that day after I finished my work I placed a call to Microsoft at 5 PM PST. I started by going directly to Technical Services and then the nightmare really began. I wasn't on the phone two minutes before the new voice said "What is your case number?" - Well, I never heard of such a thing and the guy that morning hadn't mentioned anything about case numbers. My first reaction was to have him check my account "Surely', I said to him, 'there must be notes from my conversation this morning after all it lasted over an hour" There were no notes. He then began to act very confused and said that his department had no such special programming but that he knew the sales department did so he transferred me back. I got back to sales and what happens? You guessed it, starting from spell your name and tell me your problem I had to start the process all over again. This continued for another 47 minutes before one representative in the middle of the conversation (I was frustrated by then and he was equally frustrated) just disconnected the call. The line went dead. Well, I still needed my software so at 17 minutes before 6 PM PST your deadline for support here in the US on the West Coast, I called back in. Now mind you I have been in 9 count them NINE departments and spoken to two managers repeating my name, the spelling and my problem - 9 different times - Not one of these people even jotted down a note so that the next person didn't have to ask me the same questions over and over again.
So here I am going from department to department many times back to the same departments and all of them acting as if I'm speaking Martian. Most admit they have this $40 program but all say they (meaning their department) can't initiate this elusive $40 deal and they keep hammering me for a $99 deal (bait and switch- sounds like it). Finally I get a manager in sales and I can tell from hello this person means to end this call. She starts by asking "What is it you want?" Once again I tell my story of the hard drive, product key not working, man earlier in the day actually bringing me to a credit card screen and offering me a $40 fix for my 2010 home edition and she stops me cold... "Yes', she says 'we do have a $40 program but it's part of a warranty or service protection program for 149 a year - so if you buy the protection against problems (sounds like the mafia by now) we can offer you this $40 deal." I said -"That's not what transpired this morning (now wishing I had just been late for the morning meeting and had finished with the call at 11 AM PST - because clearly I was not going to get any help from this crew) It is now 6:47 PM PST. I have been on the phone since 5 PM PST - 1 hour and 47 minutes to end up with person who has determined that I am to be flushed from the system. She offers me a deal totally different from the one I was offered in the morning and says, essentially, "This is it, take it or leave it." I left it.
Big companies tend to mess up on the little things. They get out maneuvered in technology because they are too big to have an "Active Listening" program internally. They purchase tons of little companies with barely proven technologies and scratch their heads wondering how they will integrate and assimilate this new contaminate technology into their very structured system, rather than fixing what they already own which almost certainly resides in the minds of the people who work for you They are so big that the voices of those using their products and services are a distressing cacophony of sounds that blur into one big nothingness. Instead of having a system in place to selectively hear "what is being said" so you can reduce your costs and improve the ROI, you simply put a "one size fits all" program in place and when that program fails and it will regularly fail, you just end up eating the wasted production time. I get all that - but the way I was treated and the fundamental flaws in that system are horrendous. No notes on any calls Making me repeat everything every time Bouncing me from department to department Becoming so frustrated that they even disconnected from me Bait and Switch, strong arm protection warranties Hard to understand accents These are fundamental issues that constitute "Customer Service 101". If you can't do so much as to remember who is calling and why, not only are you frustrating the person calling in (and I estimated) you spent somewhere around 30 minutes of production time having me repeat my story with each new department over that 1 hour and 47 minutes between 9 departments and 2 managers. Let's look at that number. Let's say only one in a thousand calls fall outside your "one size fits all" service approach and they cost you thirty minutes each call. And let's say your handling 20,000 calls a day. That ends up costing you 10 hours a day in real production time. Let's say that you are paying (including all aspects of an employee position from salary to phones., computers, rented space, etc.) somewhere around $50 an hour (I would have to know more to be precise). That means at the end of the day you are wasting $500 a day in wasted production time for simple customer service fixes. That's over $182,000 a year wasted because you don't have a basic system in place to take notes on each caller so that the next person receiving the call knows who you are and what you are calling about. Your service was abysmal - the worst customer service I have ever experienced made significantly more painful because it's Microsoft and we all know as your consumers for nearly 30 years - you guys just don't care.
As a computer geek, I tinker alot since I retired and often wander into web sites that deposit malware that is impossible to remove with the tools I have which are formatible in thier own right. As a result I often find myself in a spot where I need to wipe the disk clean of all traces of the offending malware. As a long time computer user most of the software is the "upgrade" version which expects to find some previous OS to upgrade however since the disk needed to be wiped I do clean installs. Up until this time it has been a somewhat annoying process yet relativly process of calling Microsoft to get the newly installed software activated but since the windows 8 version of Vista is being pusshed it seems like there is a full on assault on previous operating systems. The fist individual I spoke to while plesant and eager to be helpful, my 70 year old ears could not parse the accent so I asked to speak to someone else. When someone else got on the phone the accent was not much better however the attitude was very much worse. This person parctly accused me of ripping MS off by reinstalling the OS 10 times.... ok but lets count how many years are involved in those ten years, I beta tested Windows 7 and got a copy as soon as it went gold in October of 2009 so 4+ years. This guy actually believed he was doing the right thing forceing a customer to buy a new copy of the OS because of excessive tinkering, hardly a capital offense.
Microsoft provided nowhere to complain. How is it that one of the world richest companies cannot pay someone to help with their products? Puchased in 2012, my software is no longer supported. This means I have to pay their 3rd party representative (In India ...) to answer my help question.
In trade for non-support, his, or their, offspring for the next 100 generations (or 1000) will not have to support themselves, left of live off of inherited money on the backs to todays generation. Greed is good, right?
I purchased a retail copy of Microsoft Office 2010 Professional Plus in 2010 and installed it on my computer running XP. I purchased a Windows 7 computer and reinstalled the software on that computer and activated it. I have now purchased a Windows 8.1 computer and when I installed the software and attempted to activate it I get the message ""This product cannot be activated because the product key is invalid."" I paid several hundred dollars for this software and now Microsoft tells me I have to purchase the software again. I was under the impression when I purchased it the first time it was mine. I did not realize that I was only leasing it until some arbitrary time when MS would decide I could no longer use it. Now MS tells me I have to purchase MS Office 365 or Office 2013.....I wonder how long I will be able to use 2013 before I am required yet again to repurchase software I already own!!!
"************MICROSOFT OFFICE 365 product code invalide scam********
1.i have purchased OFFICE365 from BEST BUY 3 times within 1 year and i have had problem activating ,using and downloading this product from get go.
2. i have wasted over 40 hours online chat and phone tech support with MICROSOFT WINDOWS 8, OFFICE365,BILLING and ACCOUNTS, tech support and customer service over the last year.
3. i have wasted BEST BUY geek squad and my time , over 10 hours in store waiting for their assistance over the last year as well with still no OFFICE 365 active
4. I have spent countless hours travelling to the retailer find resovle or replacement with no resolve.
5. I have spent countless hours travelling to school to use their computers for OFFICE365 access to do my education courses
6. I have been setback in pursuing my MICROSOFT OFFICE CERTIFICATION due to these delays and wasted hours/days/weeks/months
7. I have had so many dropped calls with no callback, dropped chats with tech team with no followup, chat transfers to dead ques, and promises with no results and resolve but excuses and blames on dead issues.
8. I should only buy this product once per year and not 3 times thus money wasted there....grrrrrr
9. i have sent email complains to MSFT COSTOMER SERVICE ,BOARD OF DIRECTORS and MEDIA HELP ...with only usual generic email responses....lmao
10. do I buy another of the same product again and how long will I have access....REALLY!!!!!!!
11. do i just give up my 5 MICROSOFT COMPUTERS and go back to ******APPLE???????!!!!!!!!!******
12. do i get bold a twitter my complaint?????......OH?? ...thats right ....I did and generic rebuttal.
13. do i ****YOUTUBE*** my calls....my chats with MICROSOFT techs and customer service..and POST it for a few laughs...this is what my school collegues suggest.....lol
14. do i file a small claims suit against MICROSOFT for breach of contract......and punitive damages .....MAYBE!!!!!
15. *****IS THIS THE NEW MICOSOFT or just the old with a NEW FACELIFT********"