I keep getting this text over and over: URGENT! you must upgrade your phone or you will have service interruption. You can likely upgrade for FREE (before taxes) at MetroPCS stores.
I went to a MetroPCS store about 3 months ago. My phone was dropping all calls after 40 seconds. The store rep said that I would have to purchase a new phone and mine was not eligible for any discounts regardless that this was a company merger problem. I would also require a new plan that is $10 a month. Well, she lied and my phone service returned to normal in about 3 days. I had a friend have a similar experience at another MetroPCS store at that same time. She broke down and gave into before she found out my service had returned to normal and it was a lie.
After dealing with her, I have serious doubts that I will receive ANY free upgrade or even a credit since she was my Samsung phone.
On jan.22,2015 i went into metropcs to have my phone company changed over from cricket to metropcs i had been in the store before and the people and the deals sounded great. idid not get all i had in mind but i was happy as i was finished i got 1zte zmax imei;865891020158701/8901260681914 071223f 1-sim card frist month service blue tooth case with tax it all came to $208.41 the salesman/manger hooked the bluetooth up to the phone and it worked fine. on 1-24-2015 i was taking the blue thooth out of my ear and the ear cap came off in my ear I am 65 years old and i know that ,thats not suppose to do that so on 1-26-2015 the frist chance i got i went up to the store were i believed i would be treated fairly .but it was not good at all no one in the store could make any decisions they called another store and frist they told me that the manger said that he hook it up and wheni walked out the door it worked .itold them i wanted to talk to the owner and i was told that no one talks to the owner they have to talk to him he mangers the stores .i do believe there is some thing put in the law some were to protect people like me from business that are out to get the all mighty buck and miss use others wake up america.
Month after month, when trying to pay my bill online the site does not work. You pay less if you pay online. The telephone number the site directs you to does not work. Most of the time the payment options on the phone does not work. When it does you are charged fee. I have spent, literally, hours trying to talk to a human. And when u do they are no help. Just imagine if they are forcing a million people to pay that extra fee each month they are making millions of dollars . Most people probably will not report it because it is to difficult ro reach a human. People may think..well, its not a lot of money and blow it off. But multiply that by thousands and thousands and they make out like the theIves they are. What a scam.
My account was up to date and paid in full when I contacted customer service asking for my due date to be changed from the 12th to the 15th. I was told there would be a $5.00 fee. No problem, do it. Then he says "plus $4.99 tax". I said hold it...no place on planet earth has a 100% sales tax. Oh, sorry, it is a pro-rate charge. $9.99 for 3 days...crazy right? Ok, Ok, just do it and get it over with. Oh, by the way...we have a $3.00 convenience fee for using your credit card.
That's it, I'm done. I instruct him to leave my due date as it is, cancel the transaction and I hung up. Thee days later my neighbors are at the door. My out of state family has been unable to contact me because my phone is turned off. I call 611 and I am informed my service has been cancelled for non-payment of $13.00.
Stay away from this company at all costs. We still have a lot of Americans out of work but Metro PCS prefers the cheap, 3rd world laborers who delight in pulling crap like this.
MetroPCS, Inc. Reviews
I keep getting this text over and over: URGENT! you must upgrade your phone or you will have service interruption. You can likely upgrade for FREE (before taxes) at MetroPCS stores.
I went to a MetroPCS store about 3 months ago. My phone was dropping all calls after 40 seconds. The store rep said that I would have to purchase a new phone and mine was not eligible for any discounts regardless that this was a company merger problem. I would also require a new plan that is $10 a month. Well, she lied and my phone service returned to normal in about 3 days. I had a friend have a similar experience at another MetroPCS store at that same time. She broke down and gave into before she found out my service had returned to normal and it was a lie.
After dealing with her, I have serious doubts that I will receive ANY free upgrade or even a credit since she was my Samsung phone.
Is this another high pressure scam?
I would really appreciate your help,
Janet
On jan.22,2015 i went into metropcs to have my phone company changed over from cricket to metropcs i had been in the store before and the people and the deals sounded great. idid not get all i had in mind but i was happy as i was finished i got 1zte zmax imei;865891020158701/8901260681914 071223f 1-sim card frist month service blue tooth case with tax it all came to $208.41 the salesman/manger hooked the bluetooth up to the phone and it worked fine. on 1-24-2015 i was taking the blue thooth out of my ear and the ear cap came off in my ear I am 65 years old and i know that ,thats not suppose to do that so on 1-26-2015 the frist chance i got i went up to the store were i believed i would be treated fairly .but it was not good at all no one in the store could make any decisions they called another store and frist they told me that the manger said that he hook it up and wheni walked out the door it worked .itold them i wanted to talk to the owner and i was told that no one talks to the owner they have to talk to him he mangers the stores .i do believe there is some thing put in the law some were to protect people like me from business that are out to get the all mighty buck and miss use others wake up america.
Month after month, when trying to pay my bill online the site does not work. You pay less if you pay online. The telephone number the site directs you to does not work. Most of the time the payment options on the phone does not work. When it does you are charged fee. I have spent, literally, hours trying to talk to a human. And when u do they are no help. Just imagine if they are forcing a million people to pay that extra fee each month they are making millions of dollars . Most people probably will not report it because it is to difficult ro reach a human. People may think..well, its not a lot of money and blow it off. But multiply that by thousands and thousands and they make out like the theIves they are. What a scam.
My account was up to date and paid in full when I contacted customer service asking for my due date to be changed from the 12th to the 15th. I was told there would be a $5.00 fee. No problem, do it. Then he says "plus $4.99 tax". I said hold it...no place on planet earth has a 100% sales tax. Oh, sorry, it is a pro-rate charge. $9.99 for 3 days...crazy right? Ok, Ok, just do it and get it over with. Oh, by the way...we have a $3.00 convenience fee for using your credit card.
That's it, I'm done. I instruct him to leave my due date as it is, cancel the transaction and I hung up. Thee days later my neighbors are at the door. My out of state family has been unable to contact me because my phone is turned off. I call 611 and I am informed my service has been cancelled for non-payment of $13.00.
Stay away from this company at all costs. We still have a lot of Americans out of work but Metro PCS prefers the cheap, 3rd world laborers who delight in pulling crap like this.