I ordered three signs online and unfortunately, I did not read the reviews out there on this company first. The website showed all three signs in stock and I received a receipt via email for the signs. After the receipt, I received no shipping information for days, so I contacted them via phone. The man that picked up was very rude, the worst I have ever dealt with in a business. He kept insinuating that if I didn't receive a UPS email, it was because I must have entered my own email incorrect...except that I did receive a receipt from him so obviously, I typed it in correctly. The call was abrupt, short and he was incredibly rude and unhelpful.
Finally an email arrived from UPS and I discovered he had entered my shipping information incorrectly (even though it was correct on the receipt). When the package arrived, it only had two signs in it. So I promptly called to find out where the third sign was. The same man again answered the phone and this time around was even more rude than the first time. I asked where/when the third sign would be coming and he made some very snide unhelpful comments that dodged the question. In an annoyed voice he asked what I wanted and I said for him to send the third sign I ordered, and he said "Well OBVIOUSLY it's not in stock." When I questioned why his website didn't indicate that, he hung up on me.
As someone who works with many businesses on a daily basis, this was a really disappointing experience. I am so sorry that I supported this business and I would return these signs out of principle but these people are not worth the trouble.
Metal Sign Factory Reviews
I ordered three signs online and unfortunately, I did not read the reviews out there on this company first. The website showed all three signs in stock and I received a receipt via email for the signs. After the receipt, I received no shipping information for days, so I contacted them via phone. The man that picked up was very rude, the worst I have ever dealt with in a business. He kept insinuating that if I didn't receive a UPS email, it was because I must have entered my own email incorrect...except that I did receive a receipt from him so obviously, I typed it in correctly. The call was abrupt, short and he was incredibly rude and unhelpful.
Finally an email arrived from UPS and I discovered he had entered my shipping information incorrectly (even though it was correct on the receipt). When the package arrived, it only had two signs in it. So I promptly called to find out where the third sign was. The same man again answered the phone and this time around was even more rude than the first time. I asked where/when the third sign would be coming and he made some very snide unhelpful comments that dodged the question. In an annoyed voice he asked what I wanted and I said for him to send the third sign I ordered, and he said "Well OBVIOUSLY it's not in stock." When I questioned why his website didn't indicate that, he hung up on me.
As someone who works with many businesses on a daily basis, this was a really disappointing experience. I am so sorry that I supported this business and I would return these signs out of principle but these people are not worth the trouble.