I Pre order a CLA 250 back in Feb 2014. Finally, after waiting for 6 months& more the car is finally coming from the factory. Right now it's towards the end for closing and the dealer ship decided not to sell to me the veichle because I live out of state. This is something I never hear before that if you DON'T live in California, you cannot purchase the car. They also mention that they are afraid I will export this car back to China. I found this is really funny and such a lame excuse. I tried sending email, called few times to clarify that this car will be use as my daily transportation. Finally, I was able to get in touch with The GSM MIKE VENEGAS. He told me that their company received this memo about not selling to out of state clients back in May 2014. I totally understand that you need to follow your company policy. However, how come I did not receive any email, mail, calls regarding this matters? Mercedes-Benz of Pleasanton, CA should have called me once they know the policy is changing and inform their clients. Therefore, we don't have to waste both our time. I should have move on with another dealership. I'm really upset of how this company deals with customers and it's really unfair to me. Waste all my time!! I will never ever recommend anyone friends or relatives to this dealership and in fact I will keep sharing this post to all social media. Don't bother to deal with this dealership.
Mercedes-Benz of Pleasanton Reviews
I Pre order a CLA 250 back in Feb 2014. Finally, after waiting for 6 months& more the car is finally coming from the factory. Right now it's towards the end for closing and the dealer ship decided not to sell to me the veichle because I live out of state. This is something I never hear before that if you DON'T live in California, you cannot purchase the car. They also mention that they are afraid I will export this car back to China. I found this is really funny and such a lame excuse. I tried sending email, called few times to clarify that this car will be use as my daily transportation. Finally, I was able to get in touch with The GSM MIKE VENEGAS. He told me that their company received this memo about not selling to out of state clients back in May 2014. I totally understand that you need to follow your company policy. However, how come I did not receive any email, mail, calls regarding this matters? Mercedes-Benz of Pleasanton, CA should have called me once they know the policy is changing and inform their clients. Therefore, we don't have to waste both our time. I should have move on with another dealership. I'm really upset of how this company deals with customers and it's really unfair to me. Waste all my time!! I will never ever recommend anyone friends or relatives to this dealership and in fact I will keep sharing this post to all social media. Don't bother to deal with this dealership.