I have had Medicom Internet, Phone, and Cable since Dec 2014. Since I have had them I have had nothing but problems. The internet would not work right most the time. It was always very slow. The cable will freeze even when I have ordered a movie. The phone will drop calls and at times not work at all.
I have called them over and over about the issues. They have sent service tecs out. Two out of the ten actually showed up. I waited all day many times and no one ever showed. The two that showed had no clue what to do. The first one told me he could not understand why my internet signal was dropping. He also told me that the wires for the cable was just old and that was the problem with that. The second man told me that there were problems with an upgrade on the routers and it would be a few more weeks and it would be running right. Meanwhile, I am paying full price for services that do not work right.
When I would talk to someone on the phone they treated me like I was trying to steal from them. They were rude and only wanted to send another tech out. Well, after waiting for hours many times and having so many no shows I started to refuse for them to some out to my house anymore.
I was contacted by email whenever I reached out to them again about service and about a lost payment of over 160.00. The man finally sent me a new router and the internet is working better. I do not have as much issues with it not loading. They still have not fixed the issues with the cable. He refused to find my payment. Instead, he had some lady call me who would not look for it either. Instead, they cut my services off when I demanded they found my missing money because I was not paying double. That was last month. I had to go ahead and pay it again. Now they once again are charging me three months and have shut off my services. Not sure where my money is going actually.
I reported them to the BBB and their answer was flat out lies. Stating I complained just about my xbox not working. Yes, I let them know that my laptop nor my xbox could connect to the WIFI. I let them know I could not watch the NetFlix I paid for on either because the internet was to slow. They also tried to say I only complained when my services were shut off. That is not true. If they keep their call records they would see I called just about every month because of the service issues I was having. The BBB did not investigate the issues just said case was closed and if they did not hold up to their end of the deal to let them know. What end of the deal? They refused to fix the issues.
Meanwhile, I have over 400 in fees for what they are saying is last months, this months, and next months fees. I dropped channels and had the Phone Service shut off and my price has not went down that I can see of on my billing. I paid last months and they know it because in the email it states that I paid it and it also shows a payment for 7/13/15 on my account. Yet, they say I am two months behind and that August bill is in advance. This is past wrong.
They know I have to have their services because they are the only ones who service my apartment. They are well aware that I attend school online and have to have the internet. I even have emails that I sent my school when I was having internet issues. If they are sending me emails and I am answering them from their IP address as well as sending my school emails, that shows they are lying about I just was complaining when they shut me off.
I have very few channels and low speed internet. Yet, my bill is still well over 100.00 a month. After, I cut off the phone service and dropped the few extra channels my bill stayed the same. I do not see a change in the amount. I have also complained many times about the techs not setting up the box in the bedroom. I have never been able to use it. I was going to send it back and drop to one room of service. I was told it would not change my bill either and still it is not set up for me.
Mediacom shipped modem and it was never received. I filed a police report and a complaint with the postal inspector for stolen packages. Mediacom stated in August 2014 they would investigate my account and get back to me and I did not own any monies at that time, my account was paid in full.
Last week I phoned Mediacom because I have not heard back from them and they informed me that I now owe $139.00 for this modem that I never received. Another ticket was issued (Mediacom reporting) and that I needed to call back this week for their findings. I was told today that they determined that I owe for this modem I did not return. When I asked to speak to the supervisor Mark #03C, was extremely rude (I can handle rudeness) but with the language barrier he would not listen or understand that I never received this modem. He insisted that I kept it and I need to return it or pay the 139.00. I tried explaining over and over it was not received and I went through all the proper channels to rectify this issue. He hung up on me after I asked for his employee number and told him I was contacting other sources to help with this problem.
I am asking for help with this matter because I am not able to afford this charge. I was a good customer for over 2 years with Mediacom phone, internet and cable service without ever a late or missed payment.
I was suppose to have my cable and my speed up on my interent wich did not happened tech guy game out and told me he was here to up my speed and tht was it which is crap becuse they could of did this stuff over the phone, all he did was make a phone call checked my intenet speed wich i was getting 56 mbs anyway and now im supposed to be getting a hundred and basacally left didnt figure out why i was not getting 100 said it might be something with the line, didnt even check tht at all or when i called two days ago and told mediacom tht i had to keep ressting my roughter the guy didnt bring me one eather like i asked, and all he told me was tht mediacom techs goes by points and tht he couldnt be here long to trouble shoot the probroum so he was only here 15 mintes and he spent most of tht time on the phone, then i called into complain and the mediacom guy tried to get him to hook up my cable since i had all the equmpent and all he had to do was swicth the splitters down stairs from direct tv back to mediacom ends and then i was up and running then he told the customer service rep on the phone what about phone wich i already had tht up and running with the lights on and everything, so bascally he acted like i neeeded some stuff wich i didnt i couldnt of went into too day to exchange my boxes if he would of hooked me up basically he didnt want to make the customer happey by anymeans all he cared about was his stupid points and if my have any more problums with mediacom i will be discontencting my who service tired of there lies and everythime you call you get two diffeent people with two diffent answers its like no one knows anything there at all, and now i have to wait tell thresuday for a another tech too come out and install wich is crap why would they send someone out here the first time when they new i had there interent and could of done this over the phone since the tech didnt trouble shoot anything made one phone call and did a speed test and saw i was only getting 56 out off 100 mps and left.
Day one: Install day, they send a sub contractor here to do install. They had specific directions to contact landlord when they got here to gain access to roof. Sub contractor had already jimmied the roof door(breaking it) when he knocked at our door. Was hooking up our box and broke the picture auxillary in the back of my tv, then rigged the box so we would have a picture. But now our tv is no longer capable to hook up DVD player or game system. Then the "installer" refused to do the install in our bedroom, while openly giving us information about his criminal background as if we cared. Once he left we called Mediacom every 2 hours trying to get a hold of a supervisor. Over the last week I would say over 100 calls have been made to try to get someone "in charge" on the line to fix their mistakes, and are yet to have any resolution. Wednesday they were to send a "Mediacom" tech to our house to finish our install in bedroom, only to have the same idiot that broke our tv at our door, he spliced cable and ran 100 ft of cable around our couch...down the middle of hallway, around the back of our bed, behind the heater to the tv on dresser. He did not turn tv on to check connection and just scurried out the door. We turn on tv and have only 22 channels. More and more and more unsuccessful calls to Mediacom. Met face to face with a Mediacom supervisor and hr is basically standing behind these crooks he has subcontracted, instead of acknowledging the paying customer who has been mistreated and have technically been vandalized. That's the short version so far.
Mediacom Reviews
I have had Medicom Internet, Phone, and Cable since Dec 2014. Since I have had them I have had nothing but problems. The internet would not work right most the time. It was always very slow. The cable will freeze even when I have ordered a movie. The phone will drop calls and at times not work at all.
I have called them over and over about the issues. They have sent service tecs out. Two out of the ten actually showed up. I waited all day many times and no one ever showed. The two that showed had no clue what to do. The first one told me he could not understand why my internet signal was dropping. He also told me that the wires for the cable was just old and that was the problem with that. The second man told me that there were problems with an upgrade on the routers and it would be a few more weeks and it would be running right. Meanwhile, I am paying full price for services that do not work right.
When I would talk to someone on the phone they treated me like I was trying to steal from them. They were rude and only wanted to send another tech out. Well, after waiting for hours many times and having so many no shows I started to refuse for them to some out to my house anymore.
I was contacted by email whenever I reached out to them again about service and about a lost payment of over 160.00. The man finally sent me a new router and the internet is working better. I do not have as much issues with it not loading. They still have not fixed the issues with the cable. He refused to find my payment. Instead, he had some lady call me who would not look for it either. Instead, they cut my services off when I demanded they found my missing money because I was not paying double. That was last month. I had to go ahead and pay it again. Now they once again are charging me three months and have shut off my services. Not sure where my money is going actually.
I reported them to the BBB and their answer was flat out lies. Stating I complained just about my xbox not working. Yes, I let them know that my laptop nor my xbox could connect to the WIFI. I let them know I could not watch the NetFlix I paid for on either because the internet was to slow. They also tried to say I only complained when my services were shut off. That is not true. If they keep their call records they would see I called just about every month because of the service issues I was having. The BBB did not investigate the issues just said case was closed and if they did not hold up to their end of the deal to let them know. What end of the deal? They refused to fix the issues.
Meanwhile, I have over 400 in fees for what they are saying is last months, this months, and next months fees. I dropped channels and had the Phone Service shut off and my price has not went down that I can see of on my billing. I paid last months and they know it because in the email it states that I paid it and it also shows a payment for 7/13/15 on my account. Yet, they say I am two months behind and that August bill is in advance. This is past wrong.
They know I have to have their services because they are the only ones who service my apartment. They are well aware that I attend school online and have to have the internet. I even have emails that I sent my school when I was having internet issues. If they are sending me emails and I am answering them from their IP address as well as sending my school emails, that shows they are lying about I just was complaining when they shut me off.
I have very few channels and low speed internet. Yet, my bill is still well over 100.00 a month. After, I cut off the phone service and dropped the few extra channels my bill stayed the same. I do not see a change in the amount. I have also complained many times about the techs not setting up the box in the bedroom. I have never been able to use it. I was going to send it back and drop to one room of service. I was told it would not change my bill either and still it is not set up for me.
Mediacom shipped modem and it was never received. I filed a police report and a complaint with the postal inspector for stolen packages. Mediacom stated in August 2014 they would investigate my account and get back to me and I did not own any monies at that time, my account was paid in full.
Last week I phoned Mediacom because I have not heard back from them and they informed me that I now owe $139.00 for this modem that I never received. Another ticket was issued (Mediacom reporting) and that I needed to call back this week for their findings. I was told today that they determined that I owe for this modem I did not return. When I asked to speak to the supervisor Mark #03C, was extremely rude (I can handle rudeness) but with the language barrier he would not listen or understand that I never received this modem. He insisted that I kept it and I need to return it or pay the 139.00. I tried explaining over and over it was not received and I went through all the proper channels to rectify this issue. He hung up on me after I asked for his employee number and told him I was contacting other sources to help with this problem.
I am asking for help with this matter because I am not able to afford this charge. I was a good customer for over 2 years with Mediacom phone, internet and cable service without ever a late or missed payment.
I was suppose to have my cable and my speed up on my interent wich did not happened tech guy game out and told me he was here to up my speed and tht was it which is crap becuse they could of did this stuff over the phone, all he did was make a phone call checked my intenet speed wich i was getting 56 mbs anyway and now im supposed to be getting a hundred and basacally left didnt figure out why i was not getting 100 said it might be something with the line, didnt even check tht at all or when i called two days ago and told mediacom tht i had to keep ressting my roughter the guy didnt bring me one eather like i asked, and all he told me was tht mediacom techs goes by points and tht he couldnt be here long to trouble shoot the probroum so he was only here 15 mintes and he spent most of tht time on the phone, then i called into complain and the mediacom guy tried to get him to hook up my cable since i had all the equmpent and all he had to do was swicth the splitters down stairs from direct tv back to mediacom ends and then i was up and running then he told the customer service rep on the phone what about phone wich i already had tht up and running with the lights on and everything, so bascally he acted like i neeeded some stuff wich i didnt i couldnt of went into too day to exchange my boxes if he would of hooked me up basically he didnt want to make the customer happey by anymeans all he cared about was his stupid points and if my have any more problums with mediacom i will be discontencting my who service tired of there lies and everythime you call you get two diffeent people with two diffent answers its like no one knows anything there at all, and now i have to wait tell thresuday for a another tech too come out and install wich is crap why would they send someone out here the first time when they new i had there interent and could of done this over the phone since the tech didnt trouble shoot anything made one phone call and did a speed test and saw i was only getting 56 out off 100 mps and left.
Day one: Install day, they send a sub contractor here to do install. They had specific directions to contact landlord when they got here to gain access to roof. Sub contractor had already jimmied the roof door(breaking it) when he knocked at our door. Was hooking up our box and broke the picture auxillary in the back of my tv, then rigged the box so we would have a picture. But now our tv is no longer capable to hook up DVD player or game system. Then the "installer" refused to do the install in our bedroom, while openly giving us information about his criminal background as if we cared. Once he left we called Mediacom every 2 hours trying to get a hold of a supervisor. Over the last week I would say over 100 calls have been made to try to get someone "in charge" on the line to fix their mistakes, and are yet to have any resolution. Wednesday they were to send a "Mediacom" tech to our house to finish our install in bedroom, only to have the same idiot that broke our tv at our door, he spliced cable and ran 100 ft of cable around our couch...down the middle of hallway, around the back of our bed, behind the heater to the tv on dresser. He did not turn tv on to check connection and just scurried out the door. We turn on tv and have only 22 channels. More and more and more unsuccessful calls to Mediacom. Met face to face with a Mediacom supervisor and hr is basically standing behind these crooks he has subcontracted, instead of acknowledging the paying customer who has been mistreated and have technically been vandalized. That's the short version so far.