Purchased a sterns and foster mattress from the rip off firm after only 1 month it was sagging worse than my ten year old mattress after calling to schedule a warranty inspection I was told that we have to pay for that inspection ( really) scheduled inspection and 37 days later they come and take a few picture 42 days later they send a denial letter with no return comments. I guess once they have your money they no longer care , I would not buy a mattress from them or a Sterns and Foster mattress it has sunk over 2-1/2 inches and now is causing severe back pain . Stay away from all stores they will only take your money.
They left it with me, I called the store and said that the wrong one was delivered, and that they didn't have what he sold me in stock,. This is twice that I've been lied to. This is my second purchase from them and last, same mistake happened. Bought a model I wanted, settled for something I didn't t want. They called on the way from the warehouse as it was being delivered and said the one that is on it's way is " just as good "!! I highly believe that they are selling used mattresses and have an inventory that they need to get rid of quickly
I purchased a Tempur-pedic mattress from the mattress firm. The name was temper cloud breeze supreme and had a low end base model delivered. The salesman told me that they had it in available in stock and when it delivered I took note of the mattress and noticed that it wasn't the one that I purchased in the store so I wrote on the invoice customer refuses to accept delivery signed dated and initialed. I called the store the very same moment that it was delivered and told him about the mixup he says they did not have the mattress I wanted in stock so I had to settle for a less quality mattress. I paid almost $2000 for this mattress and it is a clearance item I highly believe that it is used and I noticed after not even having it for three months one side of the bed has an impression and it sags, something that I would never expect from a Tempur-pedic. Of course with a clearance item there are no refunds returns or exchanges is a complete ripoff I highly believe that they are selling used mattresses and have an inventory and a list that they are trying to get rid of particular mattresses.
I bought a Mattress two days ago from this Mattress Firm Location and they completely ripped me off. They sold me a dirty used mattress claiming that it was sold to a previous customer that took it home and returned it the next day. The mattress was wrapped up like it was brand new and they wouldnt let me open it at the store to see the condition. When I got it home, I found that it was disgusting and definitely had been used and used hard. The will not refund my money and they will not exchange it for another mattress. I am completely disgusted by this disservice and they completely ripped me off.
Do not shop here, do not buy any products new or used from this store. I am very dissappointed in their service and their lack of professionalism.
Mattress Firm Reviews
Purchased a sterns and foster mattress from the rip off firm after only 1 month it was sagging worse than my ten year old mattress after calling to schedule a warranty inspection I was told that we have to pay for that inspection ( really) scheduled inspection and 37 days later they come and take a few picture 42 days later they send a denial letter with no return comments. I guess once they have your money they no longer care , I would not buy a mattress from them or a Sterns and Foster mattress it has sunk over 2-1/2 inches and now is causing severe back pain . Stay away from all stores they will only take your money.
They left it with me, I called the store and said that the wrong one was delivered, and that they didn't have what he sold me in stock,. This is twice that I've been lied to. This is my second purchase from them and last, same mistake happened. Bought a model I wanted, settled for something I didn't t want. They called on the way from the warehouse as it was being delivered and said the one that is on it's way is " just as good "!! I highly believe that they are selling used mattresses and have an inventory that they need to get rid of quickly
I purchased a Tempur-pedic mattress from the mattress firm. The name was temper cloud breeze supreme and had a low end base model delivered. The salesman told me that they had it in available in stock and when it delivered I took note of the mattress and noticed that it wasn't the one that I purchased in the store so I wrote on the invoice customer refuses to accept delivery signed dated and initialed. I called the store the very same moment that it was delivered and told him about the mixup he says they did not have the mattress I wanted in stock so I had to settle for a less quality mattress. I paid almost $2000 for this mattress and it is a clearance item I highly believe that it is used and I noticed after not even having it for three months one side of the bed has an impression and it sags, something that I would never expect from a Tempur-pedic. Of course with a clearance item there are no refunds returns or exchanges is a complete ripoff I highly believe that they are selling used mattresses and have an inventory and a list that they are trying to get rid of particular mattresses.
I bought a Mattress two days ago from this Mattress Firm Location and they completely ripped me off. They sold me a dirty used mattress claiming that it was sold to a previous customer that took it home and returned it the next day. The mattress was wrapped up like it was brand new and they wouldnt let me open it at the store to see the condition. When I got it home, I found that it was disgusting and definitely had been used and used hard. The will not refund my money and they will not exchange it for another mattress. I am completely disgusted by this disservice and they completely ripped me off.
Do not shop here, do not buy any products new or used from this store. I am very dissappointed in their service and their lack of professionalism.