My visit to Massage Heights was on 4/24/2014), in which I was treated my best friend with a day of relaxation. This was such a disappointing experience for me and my friend. The rooms were lovely and the waiting room was classy, but that is all that I can say was positive. When I called to make the appointment, it was for a special occasion for my best friend (and I joined in), I asked for a 2-hour massage and a 1-hour facial.
The massage was only 1 3/4 hour, not 2. Even worse, they did not provide us with the scheduled facial. When I pointed that out at the end I was told, ma'am you didn't schedule that. Which is such a lie, because I made the appointment while I was with my friend and I was given a verbal confirmation from the salon while on the phone. I am so seriously disappointed. I could have gotten a wonderful massage for 1/2 the price right down the road.
The only reason I chose this location was so that we could have a full spa day which was to include the facial. To top it off, no one offered us any solutions to the incredibly disappointing experience. I thought for sure they would have provided a discount (since I paid over $200 on our massages) or offer us a voucher to come back for the facial that they failed to provide to us.
I would strongly encourage others to avoid this place as well. I will be posting this on every website that I can post a review. It was such a disaster that I couldn’t even get anyone to listen to me, to try to remedy situation, but instead the staff were completely unapologetic, and even more unprofessional, and instead of assisting me in order to remedy this nightmare they decided it would be time better spent laughing and cracking jokes about their boyfriends/dates while I was standing there feeling like a fool because I had promised my friend the 2 hour massage and the 1 hour facial.
I will never go back to Massage Heights and I will pass this information on to my friends and family so they know that this place is not worth it since they can’t even fulfill their scheduled appointment. It was absolutely the worst $260 (including the tip).
My wife had had a membership with them and lost her job in Oct 2013. She made it a point to let them know in December of 2013 she would not be renewing because she did not have the money. In April 2014 they called and said she owed them 3 months dues and I advised them that she had informed them in Dec of 2013 that she would not be renewing. They got nasty on the phone with me and refused to cancel it as per my wifes request in December. They renewed her automatically without her approval as well as against her request not to and now have sent her account to a collection agency. These people are CROOKS. DO NOT HAVE ANYTHING TO DO WITH THEM.
Massage Heights Reviews
My visit to Massage Heights was on 4/24/2014), in which I was treated my best friend with a day of relaxation. This was such a disappointing experience for me and my friend. The rooms were lovely and the waiting room was classy, but that is all that I can say was positive. When I called to make the appointment, it was for a special occasion for my best friend (and I joined in), I asked for a 2-hour massage and a 1-hour facial.
The massage was only 1 3/4 hour, not 2. Even worse, they did not provide us with the scheduled facial. When I pointed that out at the end I was told, ma'am you didn't schedule that. Which is such a lie, because I made the appointment while I was with my friend and I was given a verbal confirmation from the salon while on the phone. I am so seriously disappointed. I could have gotten a wonderful massage for 1/2 the price right down the road.
The only reason I chose this location was so that we could have a full spa day which was to include the facial. To top it off, no one offered us any solutions to the incredibly disappointing experience. I thought for sure they would have provided a discount (since I paid over $200 on our massages) or offer us a voucher to come back for the facial that they failed to provide to us.
I would strongly encourage others to avoid this place as well. I will be posting this on every website that I can post a review. It was such a disaster that I couldn’t even get anyone to listen to me, to try to remedy situation, but instead the staff were completely unapologetic, and even more unprofessional, and instead of assisting me in order to remedy this nightmare they decided it would be time better spent laughing and cracking jokes about their boyfriends/dates while I was standing there feeling like a fool because I had promised my friend the 2 hour massage and the 1 hour facial.
I will never go back to Massage Heights and I will pass this information on to my friends and family so they know that this place is not worth it since they can’t even fulfill their scheduled appointment. It was absolutely the worst $260 (including the tip).
DO NOT GET A MEMBERSHIP WITH THEM.
My wife had had a membership with them and lost her job in Oct 2013. She made it a point to let them know in December of 2013 she would not be renewing because she did not have the money. In April 2014 they called and said she owed them 3 months dues and I advised them that she had informed them in Dec of 2013 that she would not be renewing. They got nasty on the phone with me and refused to cancel it as per my wifes request in December. They renewed her automatically without her approval as well as against her request not to and now have sent her account to a collection agency. These people are CROOKS. DO NOT HAVE ANYTHING TO DO WITH THEM.