I still never received the instructions/care packet for extensions. I have asked many times. The lack of communication is awful there. The customer is also to come first! I never once felt that way!
Now, today we walk in and pay the balance. Very CALMLY bob asked Marlin what is the process for extensions and why so much. We knew Marlin had a customer in the chair so we kept it low-key. Marlin started to explain. Then became very agitated and unprofessional! He started swearing! Then making excuses. I'm in shock! I never expected that from your salon! Ethics went right out the window today I guess! He kept swearing with a customer in the chair! Yelling at us to never come back and get the hell out. All we did was ask why! This is the most absurd behavior I have ever witnessed by a "professional" hair stylist!
Then he says I have been nothing but trouble from day one!! Can you please tell me how I treated any of you in a poor fashion?? Never! Joked with you all and was VERY patient considering all the screw-ups! Even if I was a trouble making customer like he claimed you don't talk like that to the customer or in front of other customers!!
I was going to put a good review about Marlin but that's not going to happen now. He told us to shut up and not ask questions and to take it up with the better business bureau and sue. I wasn't planning on suing! I just wanted a question answered for my boyfriend so he understood! Its not like it was a $50 hairstyle!
I'm in the public's eye a lot and just wanted it done right. Is that too much to ask?? You job is to make women and men feel better about their hair! Not send them away crying because of incompetent stylist!
I'm very upset. And if this happened to you or someone treated your daughter this way you would be too!
You all should be ashamed! I have had some horrible customers and never once would I speak to them like that! Never! Total lack of class and professionalism!
You paint a pretty picture on your website and took a lot time to have a beautiful salon but now you need to take the time to invest in better skilled stylist who have better work ethics and manners.
I'm extremely upset and am still deciding how we want to handle this. I have contacted several other upscale salons and spoke to them. I'm also contacting past customers of yours. I would like to hear some of their experiences. I know this isn't the first time Marlin has done this. That seemed to be second nature to him.
Marlin also said he would sue us if we post pics of my hair. Its MY HAIR! I will post any pics of my hair that I want. If you're so proud of your work then you won't mind me showing Jaselles work right? So I don't see why you would sue me if I show the work she has done and that Marlin has done.
Marlin Bressi Reviews
I still never received the instructions/care packet for extensions. I have asked many times. The lack of communication is awful there. The customer is also to come first! I never once felt that way!
Now, today we walk in and pay the balance. Very CALMLY bob asked Marlin what is the process for extensions and why so much. We knew Marlin had a customer in the chair so we kept it low-key. Marlin started to explain. Then became very agitated and unprofessional! He started swearing! Then making excuses. I'm in shock! I never expected that from your salon! Ethics went right out the window today I guess! He kept swearing with a customer in the chair! Yelling at us to never come back and get the hell out. All we did was ask why! This is the most absurd behavior I have ever witnessed by a "professional" hair stylist!
Then he says I have been nothing but trouble from day one!! Can you please tell me how I treated any of you in a poor fashion?? Never! Joked with you all and was VERY patient considering all the screw-ups! Even if I was a trouble making customer like he claimed you don't talk like that to the customer or in front of other customers!!
I was going to put a good review about Marlin but that's not going to happen now. He told us to shut up and not ask questions and to take it up with the better business bureau and sue. I wasn't planning on suing! I just wanted a question answered for my boyfriend so he understood! Its not like it was a $50 hairstyle!
I'm in the public's eye a lot and just wanted it done right. Is that too much to ask?? You job is to make women and men feel better about their hair! Not send them away crying because of incompetent stylist!
I'm very upset. And if this happened to you or someone treated your daughter this way you would be too!
You all should be ashamed! I have had some horrible customers and never once would I speak to them like that! Never! Total lack of class and professionalism!
You paint a pretty picture on your website and took a lot time to have a beautiful salon but now you need to take the time to invest in better skilled stylist who have better work ethics and manners.
I'm extremely upset and am still deciding how we want to handle this. I have contacted several other upscale salons and spoke to them. I'm also contacting past customers of yours. I would like to hear some of their experiences. I know this isn't the first time Marlin has done this. That seemed to be second nature to him.
Marlin also said he would sue us if we post pics of my hair. Its MY HAIR! I will post any pics of my hair that I want. If you're so proud of your work then you won't mind me showing Jaselles work right? So I don't see why you would sue me if I show the work she has done and that Marlin has done.