MajicJackGO refuses to refund $59.00 for returned merchandise that does not work in Alaska as they advertize. Only Customer service is online chat & no physical address--Internet URL only. This is Fraud, electronic theft & false advertising. BUYER BEWARE!
Originally listed services with MagicJack say all calls in US and Canada are free. Terms of Service state that they may need to charge for certail calls to conference lines, platfors and non-ILEC area calls. This was not clear in the claim that all US and Canada calls are free as ALL Alaska numbers will require a payment prepaid to place the call. Here is the transcript of my chat session. You can only contact them through chat. I feel it is dishonest. The supervisor agent abruptly ended the chat before I was done asking questions and clarification.
Please wait for a site operator to respond.
You are now chatting with 'Lishir'
Your Issue ID for this chat is LTK**************
Lishir: Hello, how may I help you?
Lishir: May I know the exact nature of your problem with full details please?
Customer: I was in a chat earlier about charges for calling to Alaska phone numbers. I was sent the TOS of which I read. My question is why is there a charge for every Alaska number. They are not all conference or platform or non ILEC numbers
Lishir: Thank you for addressing your concern. Glad to assist you with that.
Lishir: Is this your magicJack phone number **********?
Customer: I am new to the MJ family and this concerns me. Yes, that is my number
Lishir: Thank you.
Let me explain, magicJack can call for FREE within the United States and Canada. However, since you've been prompted to purchase pre-paid minutes, the purchase will be necessary to complete the call. In some circumstances, we may require prepaid purchase or we may charge you for calls to conference lines, platforms and certain non-ILEC area calls, or any call wherein we incur a cost from another carrier.
Customer: Yes, got that last time. Alaska IS in the USA and right next to Canada. No special lines so why the charge?
MajicJack Reviews
MajicJackGO refuses to refund $59.00 for returned merchandise that does not work in Alaska as they advertize. Only Customer service is online chat & no physical address--Internet URL only. This is Fraud, electronic theft & false advertising. BUYER BEWARE!
Originally listed services with MagicJack say all calls in US and Canada are free. Terms of Service state that they may need to charge for certail calls to conference lines, platfors and non-ILEC area calls. This was not clear in the claim that all US and Canada calls are free as ALL Alaska numbers will require a payment prepaid to place the call. Here is the transcript of my chat session. You can only contact them through chat. I feel it is dishonest. The supervisor agent abruptly ended the chat before I was done asking questions and clarification.
Please wait for a site operator to respond.
You are now chatting with 'Lishir'
Your Issue ID for this chat is LTK**************
Lishir: Hello, how may I help you?
Lishir: May I know the exact nature of your problem with full details please?
Customer: I was in a chat earlier about charges for calling to Alaska phone numbers. I was sent the TOS of which I read. My question is why is there a charge for every Alaska number. They are not all conference or platform or non ILEC numbers
Lishir: Thank you for addressing your concern. Glad to assist you with that.
Lishir: Is this your magicJack phone number **********?
Customer: I am new to the MJ family and this concerns me. Yes, that is my number
Lishir: Thank you.
Let me explain, magicJack can call for FREE within the United States and Canada. However, since you've been prompted to purchase pre-paid minutes, the purchase will be necessary to complete the call. In some circumstances, we may require prepaid purchase or we may charge you for calls to conference lines, platforms and certain non-ILEC area calls, or any call wherein we incur a cost from another carrier.
Customer: Yes, got that last time. Alaska IS in the USA and right next to Canada. No special lines so why the charge?