I had been a happy Lyris user for some number of years. Then, I moved to a new company, and needed to negotiate a new contract.
First I had been told I could have the same arrangments, working with the same people... BUT THEN - I get turned over to Lyris in London. With people who don't know how their own software works, at three times the prices and 1/2 the service.
The promised they would make it work. They made a lot of promises. As my deliverability plummetted, they were not available. As I requested help, they let it slide. As I said "what you are doing will NOT work" - they ignored me.
I wanted out in the first week. They said "be patient, we'll work this out". As they continued to not make it work, and I continued to say "I'm DONE" - they kept making promises, while doing zero. And, the software continued to degrade - their HQ product doesn't work, and I had to use their Elabs platform (a much less expensive, no longer offered product.)
Now, after 2 months, and an exhorbinant set-up fee, I want out. But they want 30,000 Euro in order to let me out of my contract.
These people are unethical, unprofessional, the software doesn't work (and it isn't me - I used this product for years.) They lie, the equivocate, they make promises they do not keep.
And - their product performs worse than similiar services costing 1/10th of the amount.
Lyris Inc Reviews
I had been a happy Lyris user for some number of years. Then, I moved to a new company, and needed to negotiate a new contract.
First I had been told I could have the same arrangments, working with the same people... BUT THEN - I get turned over to Lyris in London. With people who don't know how their own software works, at three times the prices and 1/2 the service.
The promised they would make it work. They made a lot of promises. As my deliverability plummetted, they were not available. As I requested help, they let it slide. As I said "what you are doing will NOT work" - they ignored me.
I wanted out in the first week. They said "be patient, we'll work this out". As they continued to not make it work, and I continued to say "I'm DONE" - they kept making promises, while doing zero. And, the software continued to degrade - their HQ product doesn't work, and I had to use their Elabs platform (a much less expensive, no longer offered product.)
Now, after 2 months, and an exhorbinant set-up fee, I want out. But they want 30,000 Euro in order to let me out of my contract.
These people are unethical, unprofessional, the software doesn't work (and it isn't me - I used this product for years.) They lie, the equivocate, they make promises they do not keep.
And - their product performs worse than similiar services costing 1/10th of the amount.