Bought a luxury shower from Luxury Spas in February of 2013. had it professionally installed. They were short on directions. took much longer to install than it should have. In April of this year the shower wand just shredded and the handle to control the three shower options stopped working. I brought this to their attention. After trying to get them to send me parts to replace the valve and sending their so called tech support pictures of the bad parts to date I have recieved no help or parts.They have a parts only warranty but obviously they can't even get me those. The guy I was working with keeps telling me he'll send parts... I started this on April 26th. It is now July 15th. I have nothing and I can't use 2/3 of my shower. Thank goodness the shower wand was easy to replace, with my own purchased part. If I engage a plumber and he needs a part.. I would have to bring him back again at my expense to put it in. I asked why they don't have a parts list or some sort of parts diagram with each shower. They said they change the parts all time.
At this point I think the best solution is for them to refund my 900 dollars. I could then at least have the shower removed and install another one. This will cost me I'm sure more than that but at least I'll have a shower that would work properly and from a local dealer. My biggest mistake in the first place.
Luxury Spas Inc is a scam company that sells mediocre products they know very little about with no means or intention to service or replace them when they malfunction. We purchased a 9KW Steam Generator from Luxury Spa Inc for our newly remodeled bathroom at a cost of $950. We chose this model based on the appropriate size for our needs, the relatively inexpensive price compared to other units, and the presumed assurance we were getting the product from a knowledgeable dealer. We had the unit professionally installed by an electrician and plumber combo who had experience in steam showers. We had 3 wonderfully steamy showers before the device mysteriously stopped working. Upon calling Luxury Spas Inc to ask for advice, we found out that their “service department” does not accept phone calls and we were directed to send an email. The service technician who finally answered our emails never provided any substantial help and spent most of the correspondence skirting our very direct questions. They have repeatedly refused to take phone calls from us or from our electrician to discuss details about the unit.
After doing more research on the company, it became clear that their business is focused on direct imports from China, rather than any experience in the spa industry itself. It makes sense then that they were wholly unhelpful in our service request because they earnestly have no clue how to work on products they sell. In fact, you can save yourself the headache and buy the product directly from China for half the price. We found the exact same product on Amazon for $479. Their refund policy is ridiculous with a 30% restocking fee even for defective merchandise. We are currently pursuing a small claims lawsuit to try and recoup our wasted money from this dishonest company.
Luxury Spas Inc Reviews
Bought a luxury shower from Luxury Spas in February of 2013. had it professionally installed. They were short on directions. took much longer to install than it should have. In April of this year the shower wand just shredded and the handle to control the three shower options stopped working. I brought this to their attention. After trying to get them to send me parts to replace the valve and sending their so called tech support pictures of the bad parts to date I have recieved no help or parts.They have a parts only warranty but obviously they can't even get me those. The guy I was working with keeps telling me he'll send parts... I started this on April 26th. It is now July 15th. I have nothing and I can't use 2/3 of my shower. Thank goodness the shower wand was easy to replace, with my own purchased part. If I engage a plumber and he needs a part.. I would have to bring him back again at my expense to put it in. I asked why they don't have a parts list or some sort of parts diagram with each shower. They said they change the parts all time.
At this point I think the best solution is for them to refund my 900 dollars. I could then at least have the shower removed and install another one. This will cost me I'm sure more than that but at least I'll have a shower that would work properly and from a local dealer. My biggest mistake in the first place.
Luxury Spas Inc is a scam company that sells mediocre products they know very little about with no means or intention to service or replace them when they malfunction. We purchased a 9KW Steam Generator from Luxury Spa Inc for our newly remodeled bathroom at a cost of $950. We chose this model based on the appropriate size for our needs, the relatively inexpensive price compared to other units, and the presumed assurance we were getting the product from a knowledgeable dealer. We had the unit professionally installed by an electrician and plumber combo who had experience in steam showers. We had 3 wonderfully steamy showers before the device mysteriously stopped working. Upon calling Luxury Spas Inc to ask for advice, we found out that their “service department” does not accept phone calls and we were directed to send an email. The service technician who finally answered our emails never provided any substantial help and spent most of the correspondence skirting our very direct questions. They have repeatedly refused to take phone calls from us or from our electrician to discuss details about the unit.
After doing more research on the company, it became clear that their business is focused on direct imports from China, rather than any experience in the spa industry itself. It makes sense then that they were wholly unhelpful in our service request because they earnestly have no clue how to work on products they sell. In fact, you can save yourself the headache and buy the product directly from China for half the price. We found the exact same product on Amazon for $479. Their refund policy is ridiculous with a 30% restocking fee even for defective merchandise. We are currently pursuing a small claims lawsuit to try and recoup our wasted money from this dishonest company.