I received my $1500 sauna on March 27, 2014. It worked only once. The second and third time I tried it, the temperature went down instead of going up. So I contacted the company on March 28, 2014. I called on Monday the 30th of March and was told I wouild have my phone call returned. A whole week went by and finally I got a call. I was told that my door knobs would be sen to me. It has been 2 1/2 weeks and I have not received them. My Color therapy lights do not work because there is no connection. I need a connection. Also the panel for the temperature control is also not working.
I have called and emailed numerous times. I have gotten a few emails that they are looking into the problem. No results and this Friday will be 4 weeks since i received this faulty sauna. No results. I am going to do a charge back on Friday. This product comes with a 90 trial period. They have already eaten up almost 30 days. They need to pick it up and I need to do a charge back.
This company has moved from Denver, Colorado to Tampa, Florida. I can not find any address in Tampa to send a letter from my lawyer. Their products are made in China. I thought they were put together here in the U.S. I would never have puchased it if I had known it was made in China. Do not buy from this company unless you would like a boat load sized amount of aggrivation.
Luxsauna Reviews
I received my $1500 sauna on March 27, 2014. It worked only once. The second and third time I tried it, the temperature went down instead of going up. So I contacted the company on March 28, 2014. I called on Monday the 30th of March and was told I wouild have my phone call returned. A whole week went by and finally I got a call. I was told that my door knobs would be sen to me. It has been 2 1/2 weeks and I have not received them. My Color therapy lights do not work because there is no connection. I need a connection. Also the panel for the temperature control is also not working.
I have called and emailed numerous times. I have gotten a few emails that they are looking into the problem. No results and this Friday will be 4 weeks since i received this faulty sauna. No results. I am going to do a charge back on Friday. This product comes with a 90 trial period. They have already eaten up almost 30 days. They need to pick it up and I need to do a charge back.
This company has moved from Denver, Colorado to Tampa, Florida. I can not find any address in Tampa to send a letter from my lawyer. Their products are made in China. I thought they were put together here in the U.S. I would never have puchased it if I had known it was made in China. Do not buy from this company unless you would like a boat load sized amount of aggrivation.