75% of installed product from Lumber Liquidators is Defective!
July 31, 2014; we bought hardwood flooring from Lumber Liquidators in Mississauga (Ontario, Canada) the brand is ( Golden Teak Acacia Hardwood 3/4'”) , Order # 123718873 , with 30-year warranty, we based our decision to purchase the hardwood on certain samples at retail store showroom, which we examined before committing ourselves to the purchase.
After acclimated the product at our house for more than 5 months and used a moisture barrier, which they are selling to keep our warranty valid. We also followed all manufacturer regulations and recommendations.
Unfortunately, during installation and reached of 85% of the process, we noticed there were some defecates mostly at the ends of the boards, which is more than the expected 5% range that our invoice mentioned when we bout the flooring.
Jan 2015; We informed LL about the flooring issue and filled disclosure forms, the store manager came out to the site to view the floor and he requested to get everything on hold, acknowledged there was a defect (in this patch) of product, and the arrangements were made to ship samples and box of unopened material to the head office in Virginia, USA for inspection.
LL’s acts of fraudulent concealment, using improper warranty tactics and commissioning sham inspection from INSPECT SOLUTIONS to our flooring in response to complaints in order to "mislead consumers into believing that the defect could be traced to shoddy installation," and to exonerate Lumber Liquidators from any responsibility.
LL markets and warrants that the Product is durable and further markets and warrants that the Product has a thirty (30) year warranty. LL provided a reasonable expectation to consumers and the industry that the Product would have a usable lifetime of at least thirty (30) years. The Product’s various modes of failure potentially cause damage to other building components and render the Product susceptible to premature failure.
LL did not honor its warranty and denial our claim. It's amazing to us that a company is so adamant about taking no responsibility for such a poor product (75% defect) which is marketed to be "durable" with 30 years warranty, but it seems there is no quality control had been done at all for this product before wrapping and delivery.
We had to hire 3rd party independent inspector licensed by National Wood and Flooring Association ( NWFA), he mentioned the mill actually attempted to fuse cracks with glue and then fill them with putty, the manufacturer did this intentionally.His conclusion is (Manufacturing Defects).
LL has been notified of its breach of written warranties and has failed to adequately cure those breaches. As a direct and proximate result of Defendant’s breaches of its written warranties, engaged in unlawful business practices in that Defendant represented, through its advertising, warranties and other express representations that the Product had characteristics it did not actually have. We are requiring LL to compensation for financial losses associated with the purchase of the flooring. These losses include:
Oct 2014. Install of laminate through lumber liquidators using installer of lumber liquidators. before install was even finished the laminate was lifting. Within 2 months a filed a complaint with LL. Third party home services now involved. They sent installer to look at flooring. Installer reported back to them it is bad product. I get a letter staing its a moisture or lack of or humidy and installer fault. installer wants to resolve but can't untill I sign an agreement relaxing LL of all warranties and negative reviews. also want me to pay for repairs!! Unreal. Not a moisture issue here it's just baddddd product. A class action is needed.
Oct 2014. Install of laminate through lumber liquidators using installer of lumber liquidators. before install was even finished the laminate was lifting. Within 2 months a filed a complaint with LL. Third party home services now involved. They sent installer to look at flooring. Installer reported back to them it is bad product. I get a letter staing its a moisture or lack of or humidy and installer fault. installer wants to resolve but can't untill I sign an agreement relaxing LL of all warranties and negative reviews. also want me to pay for repairs!! Unreal. Not a moisture issue here it's just baddddd product. A class action is needed.
1) After the floor was installed we noticed a good number of holes in the wood. we were told in the Stroudsburg, PA store that the "Natural" wood would have knots but they would be flat without any holes' These ARE flat, but have actual holes that you can feel with your hand and put a pin or larger object in. There are a lot and would have hoped that the LL (Lumber Liquidators) installer would have seen this and let us know before nailing to the floor or try to use the existing "good" wood more expeditiously.
The warranty was voided out immediately and no one came to the house to look at the holes in the floor.
We have since looked at some of the wood in the boxes which was not used and have noticed that the tongue and grove are not milled to snap together but rather loosely fit.
2) We were never told that American Cherry was a "softwood" we were given the impression that the wood could handle what we had in our dining room. Within a day we had indentations on the floor from moving things back into the room. We did love the look of the floor when it was first put down, but had we known how soft the wood is we would have chosen another type of wood that would have closer matched our needs based on how we use our dining room.
The floor has been down for 5 months and you can see the discoloration when the furniture is moved.
We then decided to watch the video’s on the LL web site and there were a number of discrepancies as to how we should take care of the new floor
Between the LL store and the LL web site. we would have hoped that someone would have double checked with us since this is really soft wood to make sure we were good with this. This could have taken place anytime during this process, pre-sale in the store, to the install at the house before work began on the floor.
Please explain to us how you would like to have the issue(s) reserved:
1) Not sure what needs or can be done. We don't want the large number of wood pieces cut out and glued back as this may affect how the floor lasts. The problem with leaving the holes is the chance for moisture to seep in and eventually rot away what is there. Rather than tearing up the floor, is there a way to fill in these holes and seal them? Can we get the installer to do this?
2) Again, not sure what can be done short of starting over. The floor was irreparably damaged basically in less than a day after install. Needless to say we were upset. I installed hardwood oak floors in the rest of the house myself and thought we could use the new floor as we do the rest of the house. The oak floors have been down over 20 years and they still look great. The finish is still ok (but the indentations in the wood are obvious. We would be up for suggestions for this one.
Just a warning.... Do not purchase clearance items unless you are prepared to take a loss on them. Lumber Liquidators has a policy that there are no returns on Clearance items EVEN IF THEY ARE DEFECTIVE. I purchased $400 dollars worth of a clearance peel and stick vinyl where I discovered that the pieces are slightly warped lengthwise. Also, be aware that with many of their products they don't know anything about how they should be installed or compatibility. In this case, not even the company that manufactures Tranquility Resilient Flooring knows what underlayment or leveling compounds are compatible with their product.
Lumber Liquidators Inc. Reviews
75% of installed product from Lumber Liquidators is Defective!
July 31, 2014; we bought hardwood flooring from Lumber Liquidators in Mississauga (Ontario, Canada) the brand is ( Golden Teak Acacia Hardwood 3/4'”) , Order # 123718873 , with 30-year warranty, we based our decision to purchase the hardwood on certain samples at retail store showroom, which we examined before committing ourselves to the purchase.
After acclimated the product at our house for more than 5 months and used a moisture barrier, which they are selling to keep our warranty valid. We also followed all manufacturer regulations and recommendations.
Unfortunately, during installation and reached of 85% of the process, we noticed there were some defecates mostly at the ends of the boards, which is more than the expected 5% range that our invoice mentioned when we bout the flooring.
Jan 2015; We informed LL about the flooring issue and filled disclosure forms, the store manager came out to the site to view the floor and he requested to get everything on hold, acknowledged there was a defect (in this patch) of product, and the arrangements were made to ship samples and box of unopened material to the head office in Virginia, USA for inspection.
LL’s acts of fraudulent concealment, using improper warranty tactics and commissioning sham inspection from INSPECT SOLUTIONS to our flooring in response to complaints in order to "mislead consumers into believing that the defect could be traced to shoddy installation," and to exonerate Lumber Liquidators from any responsibility.
LL markets and warrants that the Product is durable and further markets and warrants that the Product has a thirty (30) year warranty. LL provided a reasonable expectation to consumers and the industry that the Product would have a usable lifetime of at least thirty (30) years. The Product’s various modes of failure potentially cause damage to other building components and render the Product susceptible to premature failure.
LL did not honor its warranty and denial our claim. It's amazing to us that a company is so adamant about taking no responsibility for such a poor product (75% defect) which is marketed to be "durable" with 30 years warranty, but it seems there is no quality control had been done at all for this product before wrapping and delivery.
We had to hire 3rd party independent inspector licensed by National Wood and Flooring Association ( NWFA), he mentioned the mill actually attempted to fuse cracks with glue and then fill them with putty, the manufacturer did this intentionally.His conclusion is (Manufacturing Defects).
LL has been notified of its breach of written warranties and has failed to adequately cure those breaches. As a direct and proximate result of Defendant’s breaches of its written warranties, engaged in unlawful business practices in that Defendant represented, through its advertising, warranties and other express representations that the Product had characteristics it did not actually have. We are requiring LL to compensation for financial losses associated with the purchase of the flooring. These losses include:
Installation costs
Removal costs
Loss of use
Diminished property value
Remediation costs
Dishonest people. I was warned - I didn't listen. They are SLICK!
I purposefully ordered hard wood (bamboo) that they claimed was one of their best sellers...
And - because of that - they promised that they'd take ANY unopened boxes back - with NO restocking fee!
They lied. My contractor went to return (only $250 of about a $5,400 order) - and can you believe it - they said NO!!!
DO NOT TRUST THESE PEOPLE!
Have heard stories about them before - but - I was "taken in" by a friendly manager - and I trusted him. Shame on me!!!!
Oct 2014. Install of laminate through lumber liquidators using installer of lumber liquidators. before install was even finished the laminate was lifting. Within 2 months a filed a complaint with LL. Third party home services now involved. They sent installer to look at flooring. Installer reported back to them it is bad product. I get a letter staing its a moisture or lack of or humidy and installer fault. installer wants to resolve but can't untill I sign an agreement relaxing LL of all warranties and negative reviews. also want me to pay for repairs!! Unreal. Not a moisture issue here it's just baddddd product. A class action is needed.
Oct 2014. Install of laminate through lumber liquidators using installer of lumber liquidators. before install was even finished the laminate was lifting. Within 2 months a filed a complaint with LL. Third party home services now involved. They sent installer to look at flooring. Installer reported back to them it is bad product. I get a letter staing its a moisture or lack of or humidy and installer fault. installer wants to resolve but can't untill I sign an agreement relaxing LL of all warranties and negative reviews. also want me to pay for repairs!! Unreal. Not a moisture issue here it's just baddddd product. A class action is needed.
There are two issues:
1) After the floor was installed we noticed a good number of holes in the wood. we were told in the Stroudsburg, PA store that the "Natural" wood would have knots but they would be flat without any holes' These ARE flat, but have actual holes that you can feel with your hand and put a pin or larger object in. There are a lot and would have hoped that the LL (Lumber Liquidators) installer would have seen this and let us know before nailing to the floor or try to use the existing "good" wood more expeditiously.
The warranty was voided out immediately and no one came to the house to look at the holes in the floor.
We have since looked at some of the wood in the boxes which was not used and have noticed that the tongue and grove are not milled to snap together but rather loosely fit.
2) We were never told that American Cherry was a "softwood" we were given the impression that the wood could handle what we had in our dining room. Within a day we had indentations on the floor from moving things back into the room. We did love the look of the floor when it was first put down, but had we known how soft the wood is we would have chosen another type of wood that would have closer matched our needs based on how we use our dining room.
The floor has been down for 5 months and you can see the discoloration when the furniture is moved.
We then decided to watch the video’s on the LL web site and there were a number of discrepancies as to how we should take care of the new floor
Between the LL store and the LL web site. we would have hoped that someone would have double checked with us since this is really soft wood to make sure we were good with this. This could have taken place anytime during this process, pre-sale in the store, to the install at the house before work began on the floor.
Please explain to us how you would like to have the issue(s) reserved:
1) Not sure what needs or can be done. We don't want the large number of wood pieces cut out and glued back as this may affect how the floor lasts. The problem with leaving the holes is the chance for moisture to seep in and eventually rot away what is there. Rather than tearing up the floor, is there a way to fill in these holes and seal them? Can we get the installer to do this?
2) Again, not sure what can be done short of starting over. The floor was irreparably damaged basically in less than a day after install. Needless to say we were upset. I installed hardwood oak floors in the rest of the house myself and thought we could use the new floor as we do the rest of the house. The oak floors have been down over 20 years and they still look great. The finish is still ok (but the indentations in the wood are obvious. We would be up for suggestions for this one.
Just a warning.... Do not purchase clearance items unless you are prepared to take a loss on them. Lumber Liquidators has a policy that there are no returns on Clearance items EVEN IF THEY ARE DEFECTIVE. I purchased $400 dollars worth of a clearance peel and stick vinyl where I discovered that the pieces are slightly warped lengthwise. Also, be aware that with many of their products they don't know anything about how they should be installed or compatibility. In this case, not even the company that manufactures Tranquility Resilient Flooring knows what underlayment or leveling compounds are compatible with their product.
The problems are not worth the cheaper price.